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題名:從顧客參與驅動顧客忠誠之歷程模式:婚紗攝影消費
書刊名:朝陽商管評論
作者:黃淑琴陳貞吟 引用關係
作者(外文):Huang, Shu-chinChen, Chen-yin
出版日期:2008
卷期:7:3
頁次:頁21-44
主題關鍵詞:顧客參與知覺價值顧客忠誠顧客滿意Customer participationPerceived valueCustomer loyaltyCustomer satisfaction
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:581
  • 點閱點閱:176
期刊論文
1.蔡東峻、吳萬益、李奇勳(20040200)。價格、保證及來源國形象對產品評價與購買意願的影響。管理學報,21(1),21-46。new window  延伸查詢new window
2.Wahyuningsih, W.(2005)。The Relationships among Customer Value, Satisfaction and Behavioral Intentions: A General Structural Equation Model。Gadjah Mada International Journal of Business,7(3),301-323。  new window
3.張淑青(20050100)。顧客價值對顧客滿意與行為意圖影響的關鍵角色--學生實習餐廳之實證。朝陽商管評論,4(1),63-86。new window  延伸查詢new window
4.王昭雄、陳得發(20051200)。直銷產業顧客滿意度與顧客忠誠度關係之研究--以人口特質、知覺價值及使用者類型為干擾變項。交大管理學報,25(2),57-88。new window  延伸查詢new window
5.Brond, D.(1997)。Customer participation is the latest trend in service delivery。Marketing News,31(22),11。  new window
6.Cermak, D. S. P.、File, K. M.、Prince, R. A.(1991)。Complaining and praising in non-profit exchanges: When satisfaction matters less。Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,4,180-187。  new window
7.Chan, L. K.、Hui, Y. V.、Lo, H. P.、Tse, S. K.、Tso, G. K. F.、Wu, M. L.(2003)。Consumer satisfaction index: New practice and findings。European Journal of Marketing,37(5/6),872-909。  new window
8.Meuter, M. L.、Bitner, M. L.(1998)。Self-service technologies: extending service frameworks and identifying issues for research。American Marketing Association. Conference Proceedings,9,12-19。  new window
9.Petrick, S.(2001)。Strategic value configuration logics and the "new" economy: A service economy revolution?。International Journal of Service Industry Management,12(1),70-83。  new window
10.McNaughton, R. B.、Osborne, P.、Imrie, B. C.(2002)。Market-oriented value creation in service firms。European Journal of Marketing,36(9/10),990-1002。  new window
11.Rémy, E.、Kopel, S.(2002)。Social linking and human resources management in the service sector。The Service Industries Journal,22(1),35-56。  new window
12.Lam, Shun Yin、Shankar, Venkatesh、Erramilli, M. Krishna、Murthy, Bvsan(2004)。Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context。Journal of the Academy of Marketing Science,32(3),293-311。  new window
13.Firat, A. F.、Venkatesh, Alladi(199507)。Liberatory postmodernism and the reenchantment of consumption。The Journal of Consumer Research,22(3),239-267。  new window
14.Gemunden, H. G.、Heydebreck, P.、Herden, R.(1992)。Technological interweavement: A means of achieving innovation success。R&D Management,22(4),359-376。  new window
15.Parker, C.、Ward, P.(2000)。An analysis of role adoptions and scripts during customer-to-customer encounters。European Journal of Marketing,34(3/4),341-359。  new window
16.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1994)。Reassessment of Expectations as a Comparison Standard in Measuring Sevice Quality: Implications for Further Research。Journal of Marketing,58(1),111-124。  new window
17.Claycomb, Cindy、Lengnick-Hall, Cynthia A.、Inks, Lawrence W.(2001)。The Customer as a Productive Resource: A Pilot Study and Strategic Implications。Journal of Business Strategies,18(1),47-69。  new window
18.Spreng, R. A.、Dixon, A. L.、Olshavsky, R. W.(1993)。The Impact of Perceived Value on Consumer Satisfaction。Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,6,50-55。  new window
19.Grove, Stephen J.、Fisk, Raymond P.、Dorsch, Michael J.(1998)。Assessing the theatrical components of the service encounter: A Cluster Analysis Examination。Service Industries Journal,18(3),116-134。  new window
20.Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。  new window
21.李玉瑛(19991200)。實現你的明星夢--臺灣婚紗照的消費文化分析。臺灣社會研究,36,147-186。new window  延伸查詢new window
22.Hallowell, R.(1996)。The relationship of customer satisfaction, customer loyalty, profitability: An empirical study。International Journal of Service Industry Management,7(4),27-42。  new window
23.Mills, P. K.、Chase, R. B.、Margulies, N.(1983)。Motivating the client/employee system as a service production strategy。Academy of Management Review,8(2),301-310。  new window
24.Petrick, J. F.、Backman, S. J.(2002)。An Examination of the Determinants of Golf Travelers' Satisfaction。Journal of Travel Research,40(3),252-258。  new window
25.Williams, L. J.、Edwards, J. R.、Vandenberg, R. J.(2003)。Recent advances in causal modeling methods for organizational and management research。Journal of Management,29(6),903-936。  new window
26.Solomon, Michael R.、Surprenant, Carol、Czepiel, John A.、Gutman, Evelyn G.(1985)。A role theory perspective dyadic interactions: The service encounter。Journal of Marketing,49(4),99-111。  new window
27.Patterson, P. G.、Spreng, R. A.(1997)。Modeling the Relationship Between Perceived Value, Satisfaction and Repurchase Intentions in Business-to-Business Service Context: An Empirical Examination。International Journal of Service Industry Management,8(5),415-432。  new window
28.Groth, Markus(2005)。Customers as good soldiers: Examining citizenship behaviors in internet service deliveries。Journal of Management,31(1),7-27。  new window
29.Voss, Glenn B.、Parasuraman, A.、Grewal, Dhruv(1998)。The roles of price, performance, and expectations in determining satisfaction in service exchanges。Journal of Marketing,62(4),46-61。  new window
30.Bitner, Mary Jo、Faranda, William T.、Hubbert, Amy R.、Zeithaml, Valarie A.(1997)。Customer contributions and roles in service delivery。International Journal of Service Industry Management,8(3),193-205。  new window
31.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
32.Thaler, Richard H.(1985)。Mental Accounting and Consumer Choice。Marketing Science,4(3),199-214。  new window
33.Bendapudi, Neeli、Leone, Robert P.(2003)。Psychological Implications of Customer Participation in Co-Production。Journal of Marketing,67(1),14-28。  new window
34.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。  new window
35.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
36.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
37.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research,17(4),375-384。  new window
38.Chang, Tung-Zong、Wildt, Albert R.(1994)。Price, product information, and purchase intention: an empirical study。Journal of the Academy of Marketing Science,22(1),16-27。  new window
39.張淑青(20060100)。顧客忠誠驅動因子之研究--顧客知覺價值的關鍵角色及顧客滿意與信任的中介影響。輔仁管理評論,13(1),107-132。new window  延伸查詢new window
40.McDougall, Gordon H. G.、Levesque, Terrence(2000)。Customer satisfaction with services: Putting perceived value into the equation。Journal of Services Marketing,14(5),392-410。  new window
41.Bettencourt, Lance A.(1997)。Customer voluntary performance: customers as partners in service delivery。Journal of Retailing,73(3),383-406。  new window
42.Prahalad, C. K.、Ramaswamy, Veiikat(2000)。Co-opting customer competence。Harvard Business Review,78(1),79-87。  new window
43.Cermak, Dianne S. P.、File, Karen M.、Prince, Russ A.(1994)。Customer Participation in Service Specification and Delivery。Journal of Applied Business Research,10(2),90-97。  new window
44.Ennew, Christine T.、Binks, Martin R.(1999)。Impact of participative service relationships on quality, satisfaction and retention: An exploratory study。Journal of Business Research,46(2),121-132。  new window
45.Kelley, Scott W.、Skinner, Steven J.、Donnelly, James H. Jr.(1992)。Organizational Socialization of Service Customers。Journal of Business Research,25(3),197-214。  new window
46.彭台光、高月慈、林鉦棽(20060200)。管理研究中的共同方法變異:問題本質、影響、測試和補救。管理學報,23(1),77-98。new window  延伸查詢new window
47.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
48.Parasuraman, Ananthanarayanan Parsu、Grewal, Dhruv(2000)。The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda。Journal of the Academy of Marketing Science,28(1),168-174。  new window
49.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
50.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review,73(6),88-99。  new window
51.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
52.Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology,88(5),879-903。  new window
53.Petrick, James F.、Morais, Duarte D.、Norman, William C.(2001)。An Examination of the Determinants of Entertainment Vacationers' Intentions to Revisit。Journal of Travel Research,40(1),41-48。  new window
會議論文
1.黃淑琴、蔡昭夆、陳姵君(2007)。從顧客面因素探討顧客參與健身服務對顧客價值影響之研究。2007兩岸企業經營管理論壇。北京:朝陽科技大學管理學院:北京科技大學經濟管理學院。  延伸查詢new window
圖書
1.Ajzen, I.、Fishbein, M.(1980)。Predicting and understanding consumer behavior: Attitude-behavior correspondence。Englewood Cliffs, N.J.:Prentice-Hall。  new window
2.Kurtz, D. L.、Clow, K. E.(1998)。Service marketing。John Wiley & Sons Inc.。  new window
3.Monroe, Kent B.(1990)。Pricing : Marketing Profitable Decisions。McGraw-Hill Publishing Company。  new window
4.Pine, B. J. II、Gilmore, J. H.(1999)。The experience economy: Work is theatre and every business a state。Harvard Business School Press。  new window
5.Jacoby, Jacob、Chestnut, Robert W.(1978)。Brand Loyalty: Measurement and Management。John Wiley & Sons, Inc.。  new window
6.Schneider, Benjamin、Bowen, David E.(1995)。Winning the service game。Harvard Business School Press。  new window
7.Hirschman, Albert O.(1970)。Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States。Harvard University Press。  new window
8.Hair, Joseph F.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, R. L.(2005)。Multivariate data analysis。Prentice Hall。  new window
9.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
圖書論文
1.Bettman, J. R.、Johnson, E. J.、Payne, J. W.(1991)。Consumer decision making。Handbook of consumer behavior。Englewood Cliffs, NJ:Prentice Hall。  new window
2.Rodie, A. Risch、Kleine, Susan Schultz(2000)。Customer participation in services production and delivery。Handbook of Services Marketing and Management。Sage Publications。  new window
3.Monroe, K. B.、Krishnan, R.(1985)。The Effect of Price on Subjective Product Evaluation。Perceived Quality: How Consumers View Stores and Merchandise。Lexington, MA。  new window
4.Holbrook, Morris B.(1994)。The nature of customer value: An axiology of services in the consumption experience。Service quality: New directions in theory and practice。Sage Publications。  new window
 
 
 
 
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