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題名:知覺價值、知覺品質、滿意度與忠誠度之整合模式探討
書刊名:管理與資訊學報
作者:李奇勳 引用關係蘇瑞蓮
作者(外文):Lee, Chi-hsunSu, Jui-lien
出版日期:2016
卷期:21
頁次:頁1-30
主題關鍵詞:知覺價值知覺品質滿意度忠誠度Perceived valuePerceived qualitySatisfactionLoyalty
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:37
  • 點閱點閱:113
期刊論文
1.Gounaris, S. P.、Tzempelikos, N. A.、Chatzipanagiotou, K. C.(2007)。The Relationships of Customer-Perceived Value, Satisfaction, Loyalty and Behavioral Intentions。Journal of Relationship Marketing,6(1),63-87。  new window
2.Turel, O.、Serenko, A.(2006)。Satisfaction with mobile services in Canada: An empirical investigation。Telecommunications Policy,30(5/6),314-331。  new window
3.Lichtenstein, D. R.、Ridgway, N. M.、Netemeyer, R. G.(1993)。Price Perception and Consumer Shopping Behavior: A Field Study。Journal of Marketing Research,30(5),234-245。  new window
4.張淑青(2006)。知覺價值、顧客價值、顧客滿意與行為意圖的關係--澎湖觀光旅遊之實證。行銷評論,3(2),169-194。new window  延伸查詢new window
5.Cole, S. T.、Scott, D.(2004)。Examining the mediating role of experience quality in a model of tourist experiences。Journal of Travel and Tourism Marketing,16(1),70-90。  new window
6.Kashyap, Rajiv、Bojanic, David C.(2000)。A Structural Analysis of Value, Quality, and Price Perceptions of Business and Leisure Travelers。Journal of Travel Research,39(1),45-51。  new window
7.Rathemell, J. M.(1966)。What is meant by services?。Journal of Marketing,30(4),32-36。  new window
8.Sweeney, Julian C.、Soutar, Geoffrey N.、Johnson, Lester W.(1999)。The Role of Perceived Risk in the Quality-value Relationship: A Study in a Retail Environment。Journal of Retailing,75(1),77-105。  new window
9.Bradley, Graham L.、Sparks, Beverley A.(2012)。Antecedents and Consequences of Consumer Value: A Longitudinal Study of Timeshare Owners。Journal of Travel Research,51(2),191-204。  new window
10.Carlson, J.、O'Cass, A.、Ahrholdt, D.(2015)。Assessing Customers' Perceived Value of the Online Channel of Multichannel Retailers: A Two Country Examination。Journal of Retailing and Consumer Services,27,90-102。  new window
11.Erickson, G. M.、Johanasson, J. K.(1985)。The Role of Price in Multi-Attribute Product Evaluatins。Journal of Consumer Research,12,195-199。  new window
12.Gallarza, M. G.、Gil-Saura, I.、Holbrook, R. R.(2011)。The Value of Value: Further Excursions on the Meaning ad Role of Customer Value。Journal of Consumer Bheavier,10,179-191。  new window
13.Scitovszky, Tibor(1945)。Some Consequences of the Habit of Judging Quality by Price。The Review of Economic Studies,12(2),100-105。  new window
14.Day, Ellen(2002)。The Role of Value in Consumer Satisfaction。Journal of Consumer Satisfaction, Dissatisfaction and complaining Behavior,15(1),22-32。  new window
15.Day, E.、Crask, M. R.(2000)。Value Assessment: The Antecedent of Customer Satisfaction。Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,13(1),52-60。  new window
16.Teas, R. Kenneth、Agarwal, Sanjeev(2000)。The Effect of Extrinsic Product Cues on Consumers' Perceptions of Quality, Sacrifice, and Value。Journal of the Academy of Marketing Science,28(2),278-290。  new window
17.Wood, Charles M.、Scheer, Lisa K.(1996)。Incorporating Perceived Risk into Models of Consumer Deal Assessment and Purchase Intent。Advances in Consumer Research,23(1),399-404。  new window
18.Bentler, P. M.(1990)。Comparative fit indexes in structure models。Psychological Bulletin,107(2),238-246。  new window
19.Rust, Roland T.、Oliver, Richard L.(2000)。Should we delight the customer?。Journal of the Academy of Marketing Science,28(1),86-94。  new window
20.Varki, Sajeev、Colgate, Mark(2001)。The role of price perceptions in an integrated model of behavioral intentions。Journal of Service Research,3(3),232-240。  new window
21.Parasuraman, A.、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-item Scale for Measuring Customer Perceptions of Service Quality。Journal of Retailing,64(1),12-40。  new window
22.Anderson, James C.、Jain, Dipak C.、Chintagunta, Pradeep K.(1993)。Customer Value Assessment in Business Markets: A State-of-Practice Study。Journal of Business-to-Business Marketing,1(1),3-30。  new window
23.Patterson, P. G.、Spreng, R. A.(1997)。Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, service context: an empirical examination。International Journal of Service Industry Management,8(5),414-434。  new window
24.Mitchell, V. W.、Greatorex, M.(1993)。Risk perception and reduction in the purchase of consumer services。The Service Industries Journal,13(4),179-200。  new window
25.李奇勳(20070400)。知覺風險對消費者知覺價值之形成所扮演角色的探討。管理學報,24(2),167-190。new window  延伸查詢new window
26.Parasuraman, A.、Zeithaml, Valarie A.、Berry, Leonard L.(1994)。Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Future Research。Journal of Marketing,58(1),111-124。  new window
27.Tse, David K.、Wilton, Peter C.(1988)。Models of Consumer Satisfaction Formation: An Extension。Journal of Marketing Research,25(2),204-212。  new window
28.Woodruff, Robert B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science,25(2),139-153。  new window
29.Dowling, Grahame R.、Staelin, Richard(1994)。A model of perceived risk and intended risk-handling activity。Journal of consumer Research,21(1),119-134。  new window
30.Yang, Zhilin、Peterson, Robin T.(2004)。Customer Perceived Value, Satisfaction, and Loyalty: The Role of Switching Costs。Psychology & Marketing,21(10),799-822。  new window
31.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。  new window
32.Chen, Zhan、Dubinsky, Alan J.(2003)。A Conceptual Model of Perceived Customer Value in E-Commerce: A Preliminary Investigation。Psychology & Marketing,20(4),323-347。  new window
33.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
34.Eggert, Andreas、Ulaga, Wolfgang(2002)。Customer perceived value: a substitute for satisfaction in business markets?。The Journal of Business & Industrial Marketing,17(2/3),107-118。  new window
35.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
36.Baron, Reuben M.、Kenny, David A.(1986)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。  new window
37.Dickson, Peter R.、Sawyer, Alan G.(1990)。The Price Knowledge and Search of Supermarket Shoppers。Journal of Marketing,54(3),42-53。  new window
38.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
39.Kuo, Ying-Feng、Wu, Chi-Ming、Deng, Wei-Jaw(2009)。The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services。Computers in Human Behavior,25(4),887-896。  new window
40.McDougall, Gordon H. G.、Levesque, Terrence(2000)。Customer satisfaction with services: Putting perceived value into the equation。Journal of Services Marketing,14(5),392-410。  new window
41.Singh, Jagdip、Sirdeshmukh, Deepak(2000)。Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments。Journal of the Academy of Marketing Science,28(1),150-167。  new window
42.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。  new window
43.Reichheld, Frederick F.、Sasser, W. Earl Jr.(1990)。Zero Defections: Quality Comes to Services。Harvard Business Review,68(5),105-111。  new window
44.Oliver, Richard L.(1999)。Whence consumer loyalty?。Journal of Marketing,63(4_suppl 1),33-44。  new window
45.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effects of Price, Brand, and Store Information on Buyer's Product Evaluations。Journal of Marketing Research,28(3),307-319。  new window
46.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
47.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
會議論文
1.Jacoby, Jacob、Kaplan, Leon B.(1972)。The Components of Perceived Risk。Third Annual Conference of the Association for Consumer Research,(會議日期: Nov. 2-5, 1972)。Association for Consumer Research。382-393。  new window
圖書
1.Hawkins, D. I.、Best, R. J.、Coney, K. A.(1983)。Consumer Behavior: Implication for Marketing, Strategy Revised。Business Publication Inc。  new window
2.Kotler, P.、Armstrong, G.(2004)。Principles of Marketing。NJ:Prentice Hall:Pearson Education, Inc。  new window
3.Oliver, R. L.(1996)。Satisfaction: A Behavioral Perspective on the Customer。New York, NY:McGraw-Hill。  new window
4.Woodruff, R. B.、Gardial, S. F.(1996)。Know Your Customer: New Approaches to Customer Value and Satisfaction。Blackwell。  new window
5.Zeithaml, V. A.、Bitner, M. J.(2003)。Services Marketing: Integrating Customer Focus across the Firm。McGraw-Hill。  new window
6.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, Barry J.(1998)。Multivariate data analysis。Prentice-Hall, Inc.。  new window
7.Monroe, Kent B.(1990)。Pricing: Making Profitable Decisions。New York:McGraw-Hill。  new window
8.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
9.Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。  new window
10.Fishbein, Martin、Ajzen, Icek(1975)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley Publishing Company。  new window
圖書論文
1.Zeithaml, V. A.(1982)。How Consumer Evaluation Processes Differ between Goods and Services。Services Marketing。Prentice Hall International Inc。  new window
2.Holbrook, Morris B.(1994)。The nature of customer value: An axiology of services in the consumption experience。Service quality: New directions in theory and practice。Sage Publications。  new window
3.Browne, Michael W.、Cudeck, Robert(1993)。Alternative ways of assessing model fit。Testing Structural Equation Models。Sage。  new window
 
 
 
 
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