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題名：危機回應內容、形式、媒體選擇、發言層級相對重要性之研究：企業公關人員觀點
書刊名：傳播與社會學刊
作者：劉千祥／姚惠忠
作者(外文)：Liu, Chieng-shang／Yao, Hui-chung
出版日期：2018
卷期：44
頁次：頁111-149
主題關鍵詞：危機傳播；回應內容；回應形式；媒體選擇；發言層級；Crisis communication；Response content；Response form；Media selection；Spokesperson level
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:59
  • 點閱點閱:3
期刊論文
1.Barnes, M. D.、Hanson, C. L.、Novilla, L. M. B.、Meacham, A. T.、McIntyre, E.、Erickson, B. C.(2008)。Analysis of media agenda setting during and after Hurricane Katrina: Implications for emergency preparedness, disaster response, and disaster policy。American Journal of Public Health，98(4)，604-610。  new window
2.Schultz, F.、Utz, S.、Goritz, A.(2011)。Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media。Public Relations Review，37(1)，20-27。  new window
3.Siomkos, G. J.(1999)。On Achieving Exoneration After a Product Safety Industrial Crisis。Journal of Business & Industrial Marketing，14(1)，17-29。  new window
4.Liu, Brooke Fisher、Austin, L.、Jin, Y.(2011)。How Publics Respond to Crisis Communication Strategies: The Interplay of Information Form and Source。Public Relations Review，37(4)，345-353。  new window
5.Schwarz, A.(2008)。Covariation-based causal attributions during organizational crises: suggestions for extending situational crisis communication theory(SCCT)。International Journal of Strategic Communication，2(1)，31-53。  new window
6.Utz, S.、Schultz, F.、Glocka, S.(2013)。Crisis Communication Online: How Medium, Crisis Type and Emotions Affected Public Reactions in the Fukushima Daiichi Nuclear Disaster。Public Relations Review，39(1)，40-46。  new window
7.Claeys, An-Sofie、Cauberghe, V.、Vyncke, P.(2010)。Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control。Public Relations Review，36(3)，256-262。  new window
8.Ulmer, R. R.、Seeger, M. W.、Sellnow, T. L.(2007)。Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse。Public Relations Review，33(2)，130-134。  new window
9.Arpan, L. M.、Roskos-Ewoldsen, D. R.(2005)。Stealing Thunder: Analysis of the Effects of Proactive Disclosure of Crisis Information。Public Relations Review，31(3)，425-433。  new window
10.Coombs, W. Timothy(2007)。Protecting organization reputations during a crisis: The development and application of situational crisis communication theory。Corporate Reputation Review，10(3)，163-176。  new window
11.Coombs, W. Timothy、Holladay, Sherry J.(1996)。Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication。Journal of Public Relations Research，8(4)，279-295。  new window
12.Claeys, A. S.、Cauberghe, V.(2012)。Crisis Response and Crisis Timing Strategies, Two Sides of the Same Coin。Public Relations Review，38(1)，83-88。  new window
13.Lyu, J. C.(2012)。A comparative study of crisis communication strategies between Mainland China and Taiwan: The melamine-tainted milk powder crisis in the Chinese context。Public Relations Review，38(5)，779-791。  new window
14.Huang, Y. H.(2006)。Crisis situations, communication strategies, and media coverage: A multi-case study revisiting the communicative response model。Communication Research，33(3)，180-205。  new window
15.Nijkrake, J.、Gosselt, J. F.、Gutteling, J. M.(2015)。Competing frames and tone in corporate communication versus media coverage during a crisis。Public Relations Review，41(1)，80-88。  new window
16.Chewning, L. V.(2015)。Multiple voices and multiple media: Co-constructing BP's crisis response。Public Relations Review，41(1)，72-79。  new window
17.Coombs, W. Timothy、Holladay, Sherry J.(2002)。Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory。Management Communication Quarterly: An International Journal，16(2)，165-186。  new window
18.Huang, Y. H.、Lin, Y. H.、Su, S. H.(2005)。Crisis communicative strategies in Taiwan: Category, continuum, and cultural implication。Public Relations Review，31(2)，229-238。  new window
19.Benoit, William L.(1997)。Image Repair Discourse and Crisis Communication。Public Relations Review，23(2)，177-186。  new window
20.黃懿慧(20161000)。危機溝通策略與危機回應形式：危機類型為權變因素之效果研究。傳播與社會學刊，38，135-164。new window  延伸查詢new window
21.Arpan, L. M.、Pompper, D.(2003)。Stormy weather: Testing ''stealing thunder'' as a crisis communication strategy to improve communication flow between organizations and journalists。Public Relations Review，29(3)，291-308。  new window
22.Fennis, B.、Stroebe, W.(2014)。Softening the blow: company self-disclosure of negative information lessens damaging effects on consumer judgment and decision making。Journal of Business Ethics，120(1)，109-120。  new window
23.Fitzpatrick, K. R.(1996)。Public relations and the law: A survey of practitioners。Public Relations Review，22(1)，1-8。  new window
24.Fitzpatrick, K. R.、Rubin, M. S.(1995)。Public relations vs. legal strategies in organizational crisis decisions。Public Relations Review，21(1)，21-33。  new window
25.Grunig, J. E.(1993)。Image and substance: From symbolic to behavioral relationships。Public Relations Review，19(2)，121-139。  new window
26.Hu, Y.、Pang, A.(2016)。Public relations practitioners' perceptions of the use of crisis response strategies in China。Public Relations Review，42(2)，333-335。  new window
27.Huang, Y. H.、Su, S. H.(2009)。Determinants of consistent, timely, and active responses in corporate crises。Public Relations Review，35(1)，7-17。  new window
28.Lachlan, K. A.、Spence, P. R.、Lin, X.(2014)。Expressions of risk awareness and concern through twitter: on the utility of using the medium as an indication of audience needs。Computers in Human Behavior，35，554-559。  new window
29.Lee, S. Y.(2016)。Weathering the crisis: Effects of stealing thunder in crisis communication。Public Relations Review，42(2)，336-344。  new window
30.Liu, B. F.、Jin, Y.、Austin, L. L.(2013)。The tendency to tell: Understanding public's communicative responses to crisis information form and source。Journal of Public Relations Research，25(1)，51-67。  new window
31.Rose, M.(2008)。CEO as crisis spokesperson? Think again。Public Relations Strategist，14(4)，16-19。  new window
32.Seo, H.、Kim, J. Y.、Yang, S. U.(2009)。Global activism and new media: a study of transnational NGO's online public relations。Public Relations Review，35(2)，123-126。  new window
33.Terek, E.、Nikolic, M.、Vukonjanski, J.、Gligorovic, B.、Jankovic, B.(2015)。The impact of media relations on certain organizational and business performances: Serbian case。Public Relations Review，41(3)，370-372。  new window
34.Turk, J. V.、Jin, Y.、Stewart, S.、Kim, J.、Hipple, J. R.(2012)。Examining the interplay of an organization's prior reputation, CEO's visibility, and immediate response to a crisis。Public Relations Review，38(4)，574-583。  new window
35.Wang, X.、Wang, Z.(2014)。The effect of product-harm crisis situations on firms' spokesperson strategies: Evidence from China's emerging market economy。Public Relations Review，40(1)，110-112。  new window
36.Williams, K. D.、Bourgeois, M. J.、Croyle, R. T.(1993)。The effects of stealing thunder in criminal and civil trials。Law and Human Behavior，17(6)，597-609。  new window
37.Murry, John W. Jr.、Hammons, James O.(1995)。Delphi: A Versatile Methodology for Conducting Qualitative Research。The Review of Higher Education，18(4)，423-436。  new window
38.Bradford, Jeffrey L.、Garrett, Dennis E.(1995)。The Effectiveness of Corporate Communicative Responses to Accusations of Unethical Behavior。Journal of Business Ethics，14(11)，875-892。  new window
39.Choi, Y.、Lin, Y.-H.(2009)。Consumer responses to Mattel product recalls posted on online bulletin boards: Exploring two types of emotion。Journal of Public Relations Research，21(2)，198-207。  new window
40.Claeys, An-Sofle、Cauberghe, V.(2012)。What Makes Crisis Response Strategies Work? The Impact of Crisis Involvement and Message Framing。Journal of Business Research，67(2)，182-189。  new window
41.Coombs, W. Timothy、Holladay, Sherry J.(2008)。Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication。Public Relations Review，34(3)，252-257。  new window
42.Coombs, W. T.、Holladay, S. J.(2009)。Further explorations of post-crisis communication: Effects of media and response strategies on perceptions and intentions。Public Relations Review，35(1)，1-6。  new window
43.Huang, Yi-Hui(2008)。Trust and relational commitment in corporate crises: The effects of crisis communicative strategy and form of crisis response。Journal of Public Relations Research，20(3)，297-327。  new window
44.Sillince, J. A. A.(2002)。A model of the strength and appropriateness of argumentation in organizational contexts。Journal of Management Studies，39(5)，585-618。  new window
45.Ware, B. L.、Linkugel, W. A.(1973)。They Spoke in Defense of Themselves: on the Generic Criticism of Apologia。Quarterly Journal of Speech，59(3)，273-283。  new window
46.Lukaszewski, J. E.(1997)。Establishing individual and corporate crisis communication standards: The principles and protocols。Public Relations Quarterly，42(3)，7-14。  new window
圖書
1.陳耀茂(2011)。決策方法與應用。臺北：鼎茂圖書出版股份有限公司。  延伸查詢new window
2.Saaty, Thomas L.(1980)。The analytic hierarchy process: Planning, priority setting, resource allocation。McGraw-Hill International Book Co.。  new window
3.吳宜蓁(2015)。危機傳播：公共關係與語藝觀點的理論與實證。臺北：五南圖書出版(股)公司。new window  延伸查詢new window
4.姚惠忠(2016)。公共關係學：原理與實務。臺北：五南圖書出版(股)公司。  延伸查詢new window
5.Coombs, W. T.(2015)。Ongoing crisis communication: Planning, managing, and responding。Sage。  new window
6.Griffin, A.(2008)。New strategies for reputation management: Gaining control of issues, crises and corporate social responsibility。Philadelphia：Kogan Page。  new window
7.Garvin, A. P.(1996)。The art of being well informed。Garden City Park, NY：Avery。  new window
8.Seeger, M. W.、Sellnow, T. L.、Ulmer, R. R.(2003)。Communication and organizational crisis。Westport, CT：Praeger。  new window
9.Smith, R. D.(2005)。Strategic planning for public relations。Mahwah, NJ：Lawrence Erlbaum Associates。  new window
10.Wilcox, D. L.、Cameron, G. T.(2006)。Public relations: Strategies and tactics。Boston, MA：Allyn and Bacon。  new window
11.張紹勳(2012)。模糊多準則評估法及統計。五南圖書出版股份有限公司。  延伸查詢new window
12.Fombrun, Charles J.(1996)。Reputation: Realizing Value from the Corporate Image。Harvard Business School Press。  new window
13.Delbecq, Andre L.、Van de Ven, Andrew H.、Gustafson, David H.(1975)。Group Techniques for Program Planning: A Guide to Nominal Groups and Delphi Process。Scott Foresman & Company。  new window
其他
1.資策會產業情報研究所(20140613)。網路社群使用現況報告，http://mic.iii.org.tw/micnew/IndustryObservations_PressRelease02.aspx?sqno=364。  延伸查詢new window
2.資策會產業情報研究所(20150111)。2015下半年個人化社群於購物影響力分析，http://mic.iii.org.tw/micnew/IndustryObservations_PressRelease02.aspx?sqno=412。  延伸查詢new window
3.資策會(20160816)。2016 Q2：臺灣民眾媒體接觸與使用行為，http://datayogurt.tw/public/yogurtup/explore/72e2dcff175461e0eaea508c80b83ede.pdf。  延伸查詢new window
圖書論文
1.Ulmer, R. R.、Sellnow, T. L.、Seeger, M. W.(2010)。Considering the future of crisis communication research: Understanding the opportunities inherent to crisis events through the discourse of renewal。The Handbook of Crisis Communication。Blackwell Publishing Ltd.。  new window
2.Coombs, W. T.(2006)。Crisis management: A communicative approach。Public relations theory。Mahwah, New Jersey：Lawrence Erlbaum Associates。  new window
3.Grunig, J. E.(1992)。Communication, public relations, and effective organizations: An overview of the book。Excellence in public relations and communication management。Hillsdale, NJ：Lawrence Erlbaum Associates, Inc.。  new window
 
 
 
 
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