| 期刊論文| 1. | 莊雅筑、陳宏斌、陳奕任(20100900)。服務品質、知覺價值、滿意度關係之研究--以溪頭自然教育園區為例。島嶼觀光研究，3(3)，45-62。 延伸查詢 | | 2. | Raza, Muhammad Ahmad、Siddiquei, Ahmad Nabeel、Awan, Hayat M.、Bukhari, Khurram(2012)。Relationship between service quality, perceived value, satisfaction and revisit intention in hotel industry。Interdisciplinary Journal of Contemporary Research In Business，4(8)，788-805。  | | 3. | Oom do Valle, Patrícia、Silva, João Albino、Mendes, Júlio、Guerreiro, Manuela(2006)。Tourist satisfaction and destination loyalty intention: A structural and categorical analysis。International Journal of Business Science and Applied Management，1(1)，25-44。 | | 4. | Um, S.、Chon, K.、Ro, Y. H.(2006)。Antecedents of revisit intention。Annals of Tourism Research，33(4)，1141-1158。 | | 5. | Chi, C. G.-Q.、Qu, H.(2008)。Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach。Tourism management，29(4)，624-636。 | | 6. | Chen, C. F.、Tsai, M. H.(2008)。Perceived value, satisfaction, and loyalty of TV travel product shopping: Involvement as a moderator。Tourism Management，29(6)，1166-1171。 | | 7. | Grønholdt, Lars、Martensen, Anne、Kristensen, Kai(2000)。The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences。Total Quality Management，11(4-6)，509-514。 | | 8. | Tam, Jackie L. M.(2004)。Customer Satisfaction, Service Quality and Perceived Value: An Integrative Model。Journal of Marketing Management，20(7/8)，897-917。 | | 9. | Akama, J. S.、Kieti, D. M.(2003)。Measuring Tourist Satisfaction with Kenya's Wildlife Safai: a case study of Tsavo West National Park。Tourism Management，24(1)，73-81。 | | 10. | 何宇靜、林宜臻、古敏蓉、王玟婕、劉耀中(2012)。遊客旅遊動機，旅遊期望與滿意度之研究--以台北動物園為例。休閒運動健康評論，3(2)，78-102。 延伸查詢 | | 11. | Jankingthong, W.、Gonejanart, P.(2012)。The relationships of factors affecting post-purchase behavioral intentions in tourism sector。Silpakorn University Journal of Social Sciences, Humanities, and Arts，12(1)，72-90。 | | 12. | Kozak, Metin(2001)。Repeaters' Behavior at two Distinct Destinations。Annals of Tourism Research，28(3)，784-807。 | | 13. | Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing，76(2)，193-218。 | | 14. | Lee, Choong-Ki、Yoon, Yoo-Shik、Lee, Seung-Kon(2007)。Investigating the Relationships among Perceived Value, Satisfaction, and Recommendations: The Case of the Korean DMZ。Tourism Management，28(1)，204-214。 | | 15. | Petrick, J. F.、Backman, S. J.(2002)。An Examination of Golf Travelers' Satisfaction, Perceived Value, Loyalty, and Intentions to revisit。Tourism Analysis，6(3/4)，223-237。 | | 16. | Chen, Ching-Fu、Chen, Fu-Shian(2010)。Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists。Tourism Management，31(1)，29-35。 | | 17. | Ryu, K.、Han, Heesup、Kim, T. H.(2008)。The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions。International Journal of Hospitality Management，27(3)，459-469。 | | 18. | Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing，49(4)，41-50。 | | 19. | Baker, Dwayne A.、Crompton, John L.(2000)。Quality, satisfaction and behavioral intentions。Annals of Tourism Research，27(3)，785-804。 | | 20. | Bigné, J. Enrique、Sánchez, M. Isabel、Sánchez, Javier(2001)。Tourism image, evaluation variables and after purchase behaviour: inter-relationship。Tourism management，22(6)，607-616。 | | 21. | Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing，52(3)，2-22。 | 會議論文| 1. | 陳景雲、劉亞文、黃蕙娟、郭美華(2011)。臺北市立木柵動物園遊客滿意度與服務品質調查研究174-183。 延伸查詢 | 學位論文| 1. | 郭家瑜(2011)。漁村觀光之旅遊動機對知覺價值、滿意度與重遊意願之影響(碩士論文)。國立澎湖科技大學。 延伸查詢 | | 2. | 陳怡婷(2007)。高雄市立壽山動物園遊客遊憩型態滿意之研究(碩士論文)。國立高雄應用科技大學。 延伸查詢 | | 3. | Sarvari, N. G.(2012)。Destination Brand Equity, Satisfaction and Revisit Intention: An Application in TRNC as a Tourism Destination(博士論文)。Eastern Mediterranean University。 | 圖書| 1. | Sharma, Subhash、呂金河(2005)。多變量分析。臺中市：滄海。 延伸查詢 | | 2. | 邱皓政(2010)。量化研究與統計分析：SPSS(PASW)資料分析範例。台北：五南圖書出版股份有限公司。 延伸查詢 | | 3. | Kastarlak, B. I.、Barber, B.(2011)。Fundamentals of planning and developing tourism。Pearson Higher Ed.。 | |