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題名：真誠領導與服務導向組織公民行為之關係：結構方程模式分析
書刊名：人力資源管理學報
作者：邱雅暖／張婉菁
作者(外文)：Chiou, Ya-nuan／Chang, April Wan-jing
出版日期：2018
卷期：18:2
頁次：頁99-130
主題關鍵詞：真誠領導；服務導向組織公民行為；心理資本；服務氣候；Authentic leadership；Service-oriented organizational citizenship behavior；Psychological capital；Service climate
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:620
  • 點閱點閱:20
本研究從正向心理學及正向組織行為學的角度，以國立大學圖書館館員為研究對象，將研究重心放在人員的心理層面，目的在驗證真誠領導與服務導向組織公民行為的關係，並探討心理資本與服務氣候的中介效果。經過兩階段的問卷調查，共發送870份問卷，回收來自28所圖書館，510份有效問卷。運用結構方程模式分析結果指出主管的真誠領導、組織的服務氣候以及館員的心理資本，分別對服務導向組織公民行為均有顯著的正向影響。館員的心理資本與圖書館組織的服務氣候並完全中介真誠領導對服務導向組織公民行為的影響
This study focuses on the psychological aspects of the university librarians from the perspective of positive organizational behavior. The purpose of the study is to examine empirically between authentic leadership and the service-oriented organizational citizenship behavior. This study also investigates the mediating effect of personal psychological capital and organizational service climate. Through conducting two stages questionnaire survey, this study totally distributed 870 questionnaires to the university librarians and got 510 paired returned questionnaires from 28 university libraries. With structural equation model (SEM) analysis, the results demonstrated that authentic leadership, psychological capital, and service climate all have positive effects on the service-oriented organizational citizenship behavior. In addition, the relationship between authentic leadership and service-oriented organizational citizenship behavior is fully mediated by psychological capital and organizational service climate
期刊論文
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4.余明助、陳婉青、洪啟強(20140100)。正向心理資本、工作敬業心、服務氣候與服務導向組織公民行為之研究--以電信產業門市人員為例。服務業管理評論，11，25-42。new window  延伸查詢new window
5.彭于萍(20130600)。大學圖書館館員領導者與成員交換關係、工作自主性及組織公民行為之關係模式探析。教育資料與圖書館學，50(4)，491-525。new window  延伸查詢new window
6.Meindl, J. R.(1995)。The romance of leadership as a follower-centric theory: A social constructionist approach。The Leadership Quarterly，6(3)，329-341。  new window
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10.林家五、王悅縈、胡宛仙(20121200)。真誠領導與仁慈領導對組織公民行為及主管忠誠之差異效果。本土心理學研究，38，205-256。new window  延伸查詢new window
11.黃麗鴻、黃芳銘(2012)。國小教師心理資本、工作滿意度與組織公民行為關係之研究。αβγ量化研究學刊，4(1)，29-53。  延伸查詢new window
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13.Cooper, C. D.、Scandura, T. A.、Schriesheim, C. A.(2005)。Looking Forward But Learning From Our Past: Potential Challenges To Developing Authentic Leadership Theory And Authentic Leaders。The Leadership Quarterly，16(3)，475-493。  new window
14.Van Dyne, L.、Cummings, L. L.、McLean Parks, J.(1995)。Extra-role behaviors: in pursuit of construct and definitional clarity (a bridge over muddied waters)。Research in Organizational Behavior，17，215-285。  new window
15.Schneider, B.、White, S. S.、Paul, M. C.(1998)。Linking service climate and customer perceptions of service quality: Tests of a causal model。Journal of Applied Psychology，83(2)，150-163。  new window
16.Shamir, Boas、Eilam, G.(2005)。'What's your story?' A life-stories approach to authentic leadership development。The Leadership Quarterly，16(3)，395-417。  new window
17.彭于萍(20070200)。大學圖書館員服務導向組織公民行為初探：由服務品質觀點探討。圖書與資訊學刊，60，49-65。new window  延伸查詢new window
18.Avolio, B. J.、Gardner, W. L.、Walumbwa, F. O.、Luthans, F.、May, D. R.(2004)。Unlocking the mask: A look at the process by which authentic leaders impact follower attitudes and behaviors。The Leadership Quarterly，15(6)，801-823。  new window
19.Avolio, Bruce J.、Gardner, William L.(2005)。Authentic leadership development: Getting to the root of positive forms of leadership。The Leadership Quarterly，16(3)，315-338。  new window
20.嚴秀茹、林育理、戴淑賢(20040100)。服務氣候對服務導向公民行為之影響歷程探討--心理授權與角色界定之中介模式。管理評論，23(1)，25-48。new window  延伸查詢new window
21.Mitchell, Marie S.、Ambrose, Maureen L.(2007)。Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs。Journal of Applied Psychology，92(4)，1159-1168。  new window
22.Walumbwa, F. O.、Hartnell, C. A.、Oke, A.(2010)。Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation。Journal of Applied Psychology，95(3)，517-529。  new window
23.Podsakoff, P. M.、Mackenzie, S. B.(1997)。Impact of organizational citizenship behavior on organizational performance: A review and suggestions for future research。Human Performance，10(2)，133-151。  new window
24.陳俊瑋(20100600)。國中教師集體效能感、教師自我效能感及教師組織公民行為關聯之研究：多層次中介效果之分析。當代教育研究，18(2)，29-69。new window  延伸查詢new window
25.汪美伶、鄭雯憶(20071200)。組織支持與服務導向組織公民行為--服務氣候之干擾角色。人力資源管理學報，7(4)，71-93。new window  延伸查詢new window
26.Schneider, B.(1980)。The Service Organization: Climate Is Crucial。Organizational Dynamics，9(2)，52-65。  new window
27.林鉦棽(20050800)。組織公民行為之跨層次分析：層級線性模式的應用。管理學報，22(4)，503-524。new window  延伸查詢new window
28.Bettencourt, Lance A.、Gwinner, Kevin P.、Meuter, Matthew L.(2001)。A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors。Journal of Applied Psychology，86(1)，29-41。  new window
29.Schneider, Benjamin、Ehrhart, Mark G.、Mayer, David M.、Saltz, Jessica L.、Niles-Jolly, K.(2005)。Understanding organization-customer links in service settings。Academy of Management Journal，48(6)，1017-1032。  new window
30.Schneider, B.、Wheeler, J. K.、Cox, J. F.(1992)。A passion for service: Using content analysis to explicate service climate themes。Journal of Applied Psychology，77(5)，705-716。  new window
31.Schneider, B.、Bowen, D. E.(1985)。Employee and customer perceptions of service in banks: Replication and extension。Journal of Applied Psychology，70(3)，423-433。  new window
32.Clapp-Smith, R.、Vogelgesang, G. R.、Avey, J. B.(2009)。Authentic Leadership and Positive Psychological Capital: The Mediating Role of Trust at the Group Level of Analysis。Journal of Leadership & Organizational Studies，15(3)，227-240。  new window
33.Ilies, R.、Morgeson, F. P.、Nahrgang, J. D.(2005)。Authentic leadership and eudaemonic well-being: Understanding leader-follower outcomes。The Leadership Quarterly，16(3)，373-394。  new window
34.Dimitriades, Z. S.(2007)。The influence of service climate and job involvement of customer-oriented organizational citizenship behavior in Greek service organizations: A survey。Employee Relations，29，469-491。  new window
35.McMurray, A. J.、Pirola-Merlo, A.、Sarros, J. C.、Islam, M. M.(2010)。Leadership, climate, psychological capital, commitment, and wellbeing in a non-profit organization。Leadership & Organization Development Journal，31(5)，436-457。  new window
36.Riggs, D. E.(1997)。What's in store for academic libraries? Leadership and management issues。Journal of Academic Librarianship，23，3-8。  new window
37.Zubair, A.、Kamal, A.(2015)。Authentic leadership and creativity: Mediating role of work-related flow and psychological capital。Journal of Behavioural Sciences，25(1)，150-171。  new window
38.Walumbwa, F. O.、Avolio, B. J.、Gardner, W. L.、Wernsing, T. S.、Peterson, S. J.(2008)。Authentic leadership: Development and validation of a theory-based measure。Journal of Management，34(1)，89-126。  new window
39.Ehrhart, Mark G.(2004)。Leadership and procedural justice climate as antecedents of unit-level organizational citizenship behavior。Personnel Psychology，57(1)，61-94。  new window
40.Luthans, F.、Luthans, K. W.、Luthans, B. C.(2004)。Positive psychological capital: Beyond human and social capital。Business Horizons，47(1)，45-50。  new window
41.Smith, C. Ann、Organ, Dennis W.、Near, Janet P.(1983)。Organizational citizenship behavior: Its nature and antecedents。Journal of Applied Psychology，68(4)，653-663。  new window
42.Brown, Michael E.、Treviño, Linda K.(2006)。Ethical leadership: A review and future directions。The Leadership Quarterly，17(6)，595-616。  new window
43.Hofmann, David A.(1997)。An Overview of the Logic and Rationale of Hierarchical Linear Models。Journal of Management，23(6)，723-744。  new window
44.Avey, James B.、Wernsing, Tara S.、Luthans, Fred(2008)。Can positive employees help positive organizational change? Impact of psychological capital and emotions on relevant attitudes and behaviors。The Journal of Applied Behavioral Science，44(1)，48-70。  new window
45.Fredrickson, Barbara L.(2001)。The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions。American Psychologist，56(3)，218-226。  new window
46.孫思源、潘豐泉、林重均(20111200)。大學行政服務品質初探：領導行為、服務氣候及組織公民行為的效果。人力資源管理學報，11(4)，1-22。new window  延伸查詢new window
47.彭台光、高月慈、林鉦棽(20060200)。管理研究中的共同方法變異：問題本質、影響、測試和補救。管理學報，23(1)，77-98。new window  延伸查詢new window
48.Rego, Arménio、Sousa, Filipa、Marques, Carla、Cunha, Miguel Pina E.(2012)。Authentic leadership promoting employees' psychological capital and creativity。Journal of Business Research，65(3)，429-437。  new window
49.Liao, H.、Chuang, A.(2007)。Transforming service employees and climate: A multilevel, multisource examination of transformational leadership in building long-term service relationships。Journal of Applied Psychology，92(4)，1006-1019。  new window
50.Wayne, Sandy J.、Shore, Lynn M.、Liden, Robert C.(1997)。Perceived Organizational Support and Leader-Member Exchange: A Social Exchange Perspective。Academy of Management Journal，40(1)，82-111。  new window
51.Luthans, Fred、Avolio, Bruce J.、Avey, James B.、Norman, Steven M.(2007)。Positive psychological capital: Measurement and relationship with performance and satisfaction。Personnel Psychology，60(3)，541-572。  new window
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學位論文
1.張庭如(2010)。主管心理資本、部屬心理資本與變革導向組織公民行為關係影響之研究：部屬LMX的調節效果(碩士論文)。國立高雄應用科技大學。  延伸查詢new window
2.黃薰儀(2013)。真誠領導、組織公民行為與員工生產力的研究--以隱性心理資本為中介作用和團隊成員交換關係為干擾變數(碩士論文)。國立成功大學。  延伸查詢new window
3.林卓緯(2009)。組織服務氣候與員工組織公民行為－心理資本為中介角色(碩士論文)。國立高雄師範大學。  延伸查詢new window
4.陽佩真(2011)。主管心理資本、部屬心理資本與團體效能之關係：信任的干擾效果(碩士論文)。國立高雄應用科技大學。  延伸查詢new window
圖書
1.Luke, D. A.(2004)。Multilevel modeling。Newbury Park, CA：Sage。  new window
2.Organ, Dennis W.、Podsakoff, Philip M.、MacKenzie, Scott B.(2006)。Organizational citizenship behavior: Its nature, antecedents, and consequences。Sage Publications, Inc.。  new window
3.張偉豪(2011)。SEM論文寫作不求人。鼎茂圖書出版股份有限公司。  延伸查詢new window
4.Seligman, Martin E. P.(2002)。Authentic happiness: Using the new positive psychology to realize your potential for lasting fulfillment。Free Press。  new window
5.Cohen, Jacob E.(1988)。Statistical Power Analysis for the Behavioral Sciences。Lawrence Erlbaum Associates。  new window
單篇論文
1.Kreft, Ita G. G.(1996)。Are Multilevel Techniques Necessary? An Overview, Including Simulation Studies，Los Angeles：California State University at Los Angeles。  new window
圖書論文
1.Reichers, A. E.、Schneider, B.(1990)。Climate and culture: An evolution of constructs。Organizational climate and culture。San Francisco, California：Jossey-Bass Publishers。  new window
2.Luthans, F.、Avolio, B. J.(2003)。Authentic leadership: A positive developmental approach。Positive organizational scholarship: Foundations of a new discipline。Berrett-Koehler。  new window
3.Kopelman, R. E.、Brief, A. P.、Guzzo, R. A.(1990)。The role of climate and culture in productivity。Organizational climate and culture。San Francisco：Jossey-Bass。  new window
4.Schneider, B.(1990)。The climate for service: An application of the climate construct。Organizational climate and culture。San Francisco：Jossey-Bass。  new window
5.Gardner, W. L.、Avolio, B. J.、Walumbwa, F. O.(2005)。Authentic leadership development: Emergent trends and future directions。Authentic leadership theory and practice: Origins, effects and development。Oxford：Elsevier。  new window
 
 
 
 
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