| 期刊論文| 1. | Bruce, W.(1989)。Educating Supervisors to Deal with the Problem Employee。Public Productivity Review，12(3)，323-329。   | | 2. | Garrett, E. M.(1993)。Can This Employee be Saved?。Small Business Reports，18(2)，26-36。 | | 3. | Lussier, R. N.(1990)。Increasing Performance of Problem Employees。Supervision，51(12)，3-4。 | | 4. | Morg, D. J.(1990)。Helping Subordinates with Their Personal Problems: A Moral Dilemma for Managers。Journal of Business Ethics，9，519-531。 | | 5. | Ralfs, M.、Morley, J.(1990)。Turning Employee Problem into Triumphs。Training and Development Journal，44(11)，73-76。 | | 6. | Brewer, G.(1997)。The Fine Ai t of Firing。Sales and Marketing Management，49(4)，67。 | | 7. | Fournies F. F.(1999)。Why Employees Donât。Success，37(3)，42-43。 | | 8. | Robisch, T. G.(1996)。The Reluctance of Federal Managers to Utilize Formal Procedures for Poorly-Performing Employee。Review of Public Personnel Administration，73-88。 | | 9. | 蔡秀涓(19990800)。績效不佳員工的處理：美國聯邦政府的經驗與啟示。人事行政，129，20-39。 延伸查詢 | | 10. | Robinson, Sandra L.、Bennett, Rebecca J.(1995)。A typology of deviant workplace behaviors: A multidimensional scaling study。Academy of Management Journal，38(2)，555-572。 | 研究報告| 1. | 施能傑、蔡秀涓(2000)。我國公務人員淘汰機制建立的研究。 延伸查詢 | 圖書| 1. | Edwards, J. E.、Thomas, M. D.、Rosenfeld, P.、Kewley, S. B.(1997)。How to Conduct Organizational Surveys: A Step by Step Guide。Sage。 | | 2. | U. S. General Accounting Office(1997)。The Government performance and results Act: 1997: Governmentwide Implementation Will Be Uneven。Washington, D. C.：U. S. GAO.。 | | 3. | U.S. Merit System Protection Board(1999)。Federal Supervisors and Poor Performers。Washington, D. C.：MSPB.。 | | 4. | U.S. Office of Personnel Management(1999)。Poor Performers in Government: A Quest for the True Story。Washington, D. C.：U. S. OPM.。 | | 5. | U.S. Office of Personnel Management(1998)。Addressing and Resolving Poor Performance: A Guide for Supervisors。Washington, D. C.：U.S. Office of Personnel Management。 | 其他| 1. | Public Service and Merit Protection Commission(1999)。The Essentials: Managing Poor Performance，http://www.psmpc.gov.au/publications96/essentialsl.htm。 | |