| 期刊論文| 1. | 余致力、蔡宗珍、陳志瑋(20011200)。公務人員考績制度的問題與對策。人事行政，138，11-24。 延伸查詢 | | 2. | 施能傑(20020300)。能力模式與人力資源訓練發展。人事月刊，34(3)=199，5-19。 延伸查詢 | | 3. | Brewer, G.(1997)。The Fine Art of Firing。Sales and Marketing Management，149(4)，67。  | | 4. | Bruce, W.(1989)。Educating Supervisors to Deal with the Problem Employee。Public Productivity Review，12(3)，323-329。 | | 5. | Garrett, E. M.(1993)。Can This Employee be Saved?。Small Business Reports，18(2)，26-36。 | | 6. | Fournies, F. F.(1990)。Why Employees Don't。Success，37(3)，42-43。 | | 7. | Lussier, R. N.(1990)。Increasing Performance of Problem Employees。Supervision，51(12)，3-4。 | | 8. | Morg, D. J.(1990)。Helping Subordinates with Their Personal Problems: A Moral Dilemma for Managers。Journal of Business Ethics，9，519-531。 | | 9. | Ralfs, M.、Morley, J.(1990)。Turning Employee Problem into Triumphs。Training and Development Journal，44(11)，73-76。 | | 10. | Robisch, T. G.(1996)。The Reluctance of Federal Managers to Utilize Formal Procedures for Poorly-Performing Employee。Review of Public Personnel Administration Spring，Spring，73-88。 | | 11. | 蔡秀涓(19990800)。績效不佳員工的處理：美國聯邦政府的經驗與啟示。人事行政，129，20-39。 延伸查詢 | | 12. | Robinson, Sandra L.、Bennett, Rebecca J.(1995)。A typology of deviant workplace behaviors: A multidimensional scaling study。Academy of Management Journal，38(2)，555-572。 | | 13. | 施能傑(1993)。考績方法相關問題的討論。人事月刊，16(1)，26-33。 延伸查詢 | 研究報告| 1. | 陳金貴、丘昌泰(1998)。各機關績效考核制度之研究。沒有紀錄。 延伸查詢 | 學位論文| 1. | 陳玉山(1997)。能力基礎途徑應用在人力資源管理之研究(碩士論文)。國立政治大學，臺北市。 延伸查詢 | | 2. | 倪珮文(2002)。行政機關人事人員能力面向之研究－高雄市政府個案分析，沒有紀錄。 延伸查詢 | 圖書| 1. | Harty, H. P.(1999)。Performance Measurement: Getting Results。Washington, DC：Urban Institute。 | | 2. | Edwards, J. E.、Thomas, M. D.、Rosenfeld, P.、Kewley, S. B.(1997)。How to Conduct Organizational Surveys: A Step by Step Guide。Sage。 | | 3. | U.S. MSPB(1999)。Federal Supervisors and Poor Performers。Washington D. C.：MSPB。 | | 4. | OPM(1999)。Poor Performers in Government: A Quest for the True Story。Washington D. C.：OPM。 | | 5. | OECD(2002)。Performance Management Program in The Canadian Federal Public Service-Governing for Performance in the Public Sector。Berlin：OECD。 | | 6. | OECD(2002)。How to Manage Individual Performance-United Kingdom Country Report。Berlin：OECD。 | | 7. | 蘇彩足、施能傑(1998)。各國行政革新策略及措施比較分析。臺北：行政院研究發展考核委員會。 延伸查詢 | | 8. | Becker, Brain E.、Huselid, Mark A.、Ulrich, Dave(2001)。The HR Scorecard: Linking People, Strategy, and Performance。Harvard Business School Press。 | | 9. | U.S. Office of Personnel Management(1998)。Addressing and Resolving Poor Performance: A Guide for Supervisors。Washington, D. C.：U.S. Office of Personnel Management。 | | 10. | ARC遠擎管理顧問公司策略績效事業部、Kaplan, R. S.、Norton, D. P.(2001)。策略核心組織：以平衡計分卡有效執行企業策略。臺北市：臉譜出版社。 延伸查詢 | | 11. | U. S. Office of Personnel Management(1999)。Evaluating Performance Appraisal Programs: An Overview。Evaluating Performance Appraisal Programs: An Overview。Washington, DC。 | | 12. | National Academy of Public Administration(1997)。Measuring Results: Successful Human Resources Management。Measuring Results: Successful Human Resources Management。Washington, DC。 | | 13. | (1999)。The Changing Nature of Performance。The Changing Nature of Performance。San Francisco, CA。 | | 14. | U. S. General Accounting Office(1997)。The Government performance and results Act: 1997 Governmentwide Implementation Will Be Uneven。The Government performance and results Act: 1997 Governmentwide Implementation Will Be Uneven。Washington, DC。 | 其他| 1. | Public Service Commission of Canada(2002)。Executive Programs，沒有紀錄。 | | 2. | Public Service and Merit Protection Commission(1999)。The Essentials - Managing Poor Performance，沒有紀錄。 | | 3. | U. S. Office of Personnel Management(2002)。A Handbook for Measuring Employee Performance，沒有紀錄。 | |