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題名:茶類飲料電視廣告對消費者購買行為影響之研究
作者:李桂秋
作者(外文):Lee, Kuei-Chiu
校院名稱:國立中興大學
系所名稱:農業經濟學系
指導教授:詹益郎
學位類別:博士
出版日期:1997
主題關鍵詞:廣告態度品牌態度廣告認知品牌認知Attitude toward the Advertisingbrand toward the AdvertisingAdvertising cognitionAdvertising cognition
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茶類飲料電視廣告對消費者購買行為影響之研就研 究 摘 要 近年來,
茶類飲料的銷售量或銷售值一直居台灣六大類飲料之首位,而且該產業廠
商也投入相當高的電視廣告支出。1995年茶類飲料廠商投入電視廣告的費
用約佔廣告及促銷總費用之56.69%。廠商也渴望瞭解茶類飲料電視廣告
的廣告效果及消費者偏好。為了探討消費者對茶類飲料電視廣告的態度及
其對購買行為之影響。本研究利用MEM模式來分析消費者受到電視廣告刺
激後,產生對電視廣告的認知,進而影響其對茶類飲料電視廣告的態度與
購買行為。 茲將本研究的實証結果歸納如下: 一、 有關MEM模式前置
變數之實証結果計有五點: 1、 消費者對茶類飲料產品的認識係屬於
低度涉入,而且消費者認 為電視廣告是茶類飲料產品促銷的最好
方式。 2、 各類不同群體的消費者皆認為最重要的個人價值觀,主要
有實 現目標的成就感、良好的人際關係以及自我尊重等。 3、
消費者對於新奇、特殊的茶類飲料產品,並不特別熱衷。此外,
消費者最喜歡的前三種茶類飲料產品則是檸檬紅茶、立噸紅茶 及
綠茶等。 4、 不同群體的消費者皆認為茶類飲料電視廣告所提供的訊
息,能 令人感覺到茶類飲料具有消暑解渴、清爽好喝之特色,且
能幫 助消化。 5、 消費者並不認為茶類飲料電視廣告可以〝性
魅力〞來吸引消費 者。因此,不宜製作這類主題之廣告。 二、
在廣告期望之配合方面,消費者對茶類飲料電視廣告所描述的內
容、主題、實際效益及消費者形象與其期望配合,在統計分析上,
各群體彼此間沒有顯著差異。期望的感覺,彼此對電視廣告感覺
的差異性並不大。 三、 本研究將廣告認知區分為活動性、評價性及效
能性等三個構面。 此外,將廣告承諾區分為感官上滿足的購買動
機、社會訴求的購 買動機以及避免不利情況的購買動機等三個構
面。經實証結果發 現,廣告認知與廣告承諾會影響消費者對電視
廣告期望之配合, 且會影響消費者對電視廣告的態度並加深消費
者對茶類飲料產品 屬性之瞭解。 四、 本研究實証結果發現,廣
告認知會影響品牌認知,而廣告態度除 了會影響品牌認知外,也
會影響品牌態度。研究結果顯示,茶類 飲料消費者對電視廣告的
態度會強烈影響品牌態度甚巨。 五、 在不考慮前置變數的情況下,若
以CFI值作為判斷基準,MEM模 式優於DMH、ATH、RMH及IIH等其他
四個模式。 六、 經由實証結果發現,不同群體在購買茶類飲料新產品
時,經驗屬 性通常比搜尋屬性更為重要。換言之,消費者會以喝
過飲料後的 記憶經驗,作為下次購買茶類飲料產品之參考。 七
、 大學生在購買茶類飲料新產品時(特別是金桔檸檬茶及麥仔 茶
),會格外重視該產品的健康屬性,其次則是產品的價格,最 不
重視產品的品牌。因此,廠商除了須強調產品的健康屬性之外,
亦須顧及產品價格,應避免因產品價格太高而喪失其顧客。此外,
亦可利用電視廣告來增強消費者對其產品的品牌信念。 八、 MEM模式很
適合研究分析低度涉入的產品,能使消費者產生敏銳 廣告認知的
產品尤其適用。
Impact Study of Tea Beverage TV Advertising
Upon Consumers'' Purchasing Behavior Tea beverage has been the
top beverage among six major beverages in Taiwan in recent
years. Tea beverage firms has spent 56.69%of their promotion
budget in TV advertising. Those firms earnestly want to know the
TV advertising effects and consumer preference. This
dissertation use the MEM Model to analyze the TV advertising
cognition after the advertising stimulation, and then explore
the advertising impacts upon the TV advertising attitude as well
as the purchasing behavior.The research results of this
empirical study are summarized as follows: 1、 Five empirical
results concerning the antecedent variables of the MEM
Model are listed as follows: (1) The tea beverage belongs to
low involvement product. TV advertising is considered as the
best promotion method. (2) All groups of consumers are
generally regarding the personal achievement, good
interpersonal relation- ship and self-respect as the most
important personal values. (3) Consumer are not
particularly interested in the innovative and specialized tea
beverage products. The Lemon red tea, Lipton red tea and
green tea are most popular products. (4) TV advertising for
tea beverage provides the message that tea beverage is good
for thirst-curing, nice to drink and benefiting the
digestion. (5) " Sex appearance " is not a good theme for adver-
tising. 2、 The topics, theme, actual benefits and consumer
image delivered by the tea beverage TV advertising are
consistent with the expectation of consumers (Ad match). 3、
Advertising cognitions are classified into following three
dimension: activity, evaluation and potency. Moreover,
Advertising promises are classified into following three
dimension: sensual gratification, social approval and mixed
approach avoid. Research result indicated that Ad cognition
and Ad promise will influence the Ad match. In addition, Aad
of consumer and the awareness of product attributes are
also influenced according. 4、 This study finds that Ad
cognitions can influence the brand cognitions. Aad has a
strong relation with Ab, and Ab can directly influence
consumer purchase intention. 5、 Excluding the consideration
of the antecedent variables, then we can find that the MEM
Model showing the comparative fit indices (CFI) superior
to the models of DMH、ATH、RMH and IIH. 6、 Empirical results
also demonstrated that the " experience attribute " is much
more important than " search attribute " when new products
are purc-hasing by various groups of tea beverage consumers.
7、 Health attributes of tea beverages (for instance kumquat
lemon juice and barley drink ) are most valuable for college
students. Product price is considered as second important
factor, and product brands are regard as least importance.
8、 The MEM Model is very appropriate for analyzing the low
involvement products. Furthermore, Those products with the
highly sensitive Ad cognition are particularly suitable for
the MEM Model.
 
 
 
 
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