一、中文部分
吳富榮(2008)，保全業標準作業流程與風險管理研究，臺北大學犯罪學研究所未出版之碩士論文。
李元墩(1999)，組織溝通研究之回顧與展望，中華管理評論，2(5)，121-131。
李偉強，簡淑芬，陳玉枝，黃東波，李建賢，李壽東(2008)，中文版病人安全態度問卷信效度分析，台灣衛誌，27(3)，214-222。
林冠宏(2003)，轉換型領導，組織認同，組織溝通對組織效能影響之研究－以台南縣政府組織變革為例，國立中正大學企業管理研究所未出版之碩士論文。
劉易鑫(2011)，室內裝修創意設計與設計的標準作業流程關係之研究，逢甲大學經營管理碩士在職專班未出版之碩士論文。
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