|
中文部分 王叢桂(1993).三個世代大學畢業工作者的價值觀.本土心理學研究,2,206-250。 王叢桂(2002).影響工作價值觀傳遞之因素.應用心理研究,14,117-150。 王叢桂、羅國英(2008).華人對情緒智能與人情世故的認知:性別與世代的差異.應用心理研究,39,215-251。 行政院主計總處(2015).中華民國統計月報,台北。 李執中、杜文人等譯(1993).科學方法新論 (原作者:Martin Goldstein & Inge F. Goldstein) ,台北:桂冠。 李根芳、周素鳳譯(2003)。文化理論與通俗文化導讀 (原作者:John Storey).台北:巨流。 吳宗祐(2003).工作中的情緒勞動:概念發展、相關變項分析、心理歷程議題探討 (博士論文).國立台灣大學心理研究所。 吳清山、林天祐(2005).情緒勞務.教育資料與研究雙月刊,65,136。 吳宗佑、鄭伯壎(2006).工作投入、調節他人情緒能力與情緒勞動之交互作用對情緒耗竭的預測效果.中華心理學刊,48(1),69-87。 吳宗祐(2008).主管威權領導與部屬的工作滿意度與組織承諾: 信任的中介歷程與情緒智力的調節效果.本土心理學研究,30,3-63。 吳宗祐(2013).主管與部屬互動中情緒勞動:回顧、釐清、及前瞻.人力資源管理學報,13(3),57-105。 杜佩蘭、張肇松、黃英忠(2009).Kanungo 工作投入量表的重建與測量:以護理人員為樣本.中華心理衛生學刊,22(2),139-159。 何月妃、連雅慧、艾昌瑞(2011).便利商店員工情緒勞務、組織公民行為與組織績效相關之研究.休閒運動保健學報,2,82-89。 邱皓政(2012).量化研究與統計分析(五版).台北:五南文化。 林尚平、陳敦生(1997).情勞務分類下自我監控力與組織行為結果之關聯性 研究.人力資源學報,7,49-66。 林尚平(2000).組織情緒勞務負擔量表之發展.中山管理評論,3(8),427-447。 林曉芳(2011).統計學─SPSS之應用(二版).台北:鼎茂圖書。 林淑慧、黃良志(2013).大專以上青年世代工作價值觀之比較研究: 高等教育發展脈絡與性別差異觀點.應用心理學研究,58,103-142。 胡三元(2006).X世代與Y世代特質大追蹤.直銷世紀.ww.mlmlearning.com. 哈佛企業管理顧問公司(1998),新人類工作態度調查,台北。 陸 洛、楊國樞(2005).社會取向與個人取向的自我實現觀:概念分 析與實徵初探.本土心理學研究,23,3-69。 徐函君、蘇淑娟(2012).世代的空間尺度認同之研究.人口學刊,44,125- 169。 徐瑞珠譯(1992).情緒管理的探索(原作者:Arlie Russell Hochschild).台北:桂冠。 莊璦嘉、林惠彥(2005).個人與環境適配對工作態度與行為之影響.台灣管理學刊,5,123-148。 統一超商(2014).7-11公司店數成長圖. http://www.7-11.com.tw。 楊國樞(2004).華人自我的理論分析與實徵研究:社會取向與個人取 向的觀點.本土心理學研究,22,11-80。 東森新聞網(2014).地球上最方便的地方:台灣每2300人就養1家超商. http://www.ettoday.net/news/20150206/464485.htm。 蕭新煌(1995).新人類的社會意識與社會參與.勞工之友雜誌,535,6-9。
英文部分 Adams, R. E., Boscarino, J. A., & Figley, C. R. (2006). Compassion fatigue and psychological distress among social workers: A validation study. American Journal of Orthopsychiatry, 76(1), 103–108. doi: 10.1037/0002-9432.76.1.103 Adelmann, P. K. (1989). Emotional labor and employee well-being. Unpublished doctoral dissertation, University of Michigan, Ann Arbor. Adkins, C. L., Russell, C. J., & Werbel, J. D. (1994). Judgments of fit in the selection process: The role of work value congruence. Personnel Psychology, 47(3), 605-623. Adkins, C. L., Ravlin, E. C., & Meglino, B. M. (1996). Value congruence between co-workers and its relationship to work outcomes.Group and Organization Management, 21(4), 439-460. doi: 10.1177/1059601196214005 Aldrick, J. O., & Rodriguez, H. M. (2013). Building SPSS graphs to understand data. Thousand Oaks: Sage. Allen, J. A., Diefendorff, J. M., & Ma, Y. (2012). Differences in emotional labor across cultures: China vs. the United States. Unpublished manuscript. Allen, J. A., Diefendorff, J. M., & Ma, Y. (2014). Differences in emotional labor across cultures: A comparison of Chinese and US service workers. Journal of Business and Psychology, 29, 21–35. doi: 10.1007/s10869-013-9288-7 Allport, G. (1943). The ego in contemporary psychology. Psychological Review, 50(5),451-476. doi: 10.1037/h0055375 Antonioni, D., & Park, H. (2001). The effects of personality similarity on peer ratings of contextual work behaviors. Personnel Psychology, 54(2), 331-360. doi: 10.1111/j.1744-6570.2001.tb00095.x Arogundade, O., & Olunubi, A. (2013). A psychological appraisal of manifest needs as predictors of job involvement among selected workers in Lagos State. Research in Psychology and Behavioral Sciences, 1(5), 61-66. doi: 10.12691/rpbs-1-5-1 Arsenault, P.M. (2004). Validating generational differences: A legitimate diversity and leadership issue. The Leadership and Organization Development Journal, 25, 124–141. doi: 10.1108/01437730410521813 Arthur, W., Jr. Bell, S. T., Villado, A. J., & Doverspike, D. (2006). The use of person–organization fit in employment decision making: An assessment of its criterion-related validity. Journal of Applied Psychology, 91(4), 786–801.doi: 10.1037/0021-9010.91.4.786 Arvey, R. D., Renz, G. L., & Watson, W. W. (1998). Emotionality and job performance: Implications for personnel selection. Research in Personnel and Human Resources Management, 16, 103–147. Ashforth, B., & Humphrey, R. H. (2013). Emotional labor: Looking back nearly 20 years. In A. A. Grandey, J. M. Diefendorff, & D. E. Rupp (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work (pp. 276-281). New York: Psychology Press/Routledge. Ashforth, B. E., & Humphrey, R. H. (1995). Emotion in the workplace – a reappraisal. Human Relations, 48(2), 97–125. doi: 10.1177/001872679504800201 Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service role: The influence of identity. Academy of Management Review, 18(1), 88-115. doi: 10.5465/AMR.1993.3997508 Avey, J. B., Luthans, F., & Youssef, C. M. (2010). The additive value of positive psychological capital in predicting work attitudes and behaviors. Journal of Management, 36(2), 430–452. doi: 10.1177/0149206308329961 Babakus, E., Yavas, U., & Ashill N. J. (2010). Service worker burnout and turnover intentions roles of person-job fit, servant leadership, and customer orientation. Services Marketing Quarterly, 32(1), 17-31. doi:10.1080/153329692011533091 Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182.doi: 10.1037/0022-35145161173 Baruch, Y. (2004). Managing careers: Theory and practice, Harlow: Prentice-Hall. Beal, D., & Trougakos, J. (2013). Episodic intrapersonal emotion regulation: Or, dealing with life as it happens. In A. A. Grandey, J. M. Diefendorff, & D. Rupp (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work (pp. 31-55). New York: Psychology Press/Routledge. Beekman, T. (2011). Fill in the generation gap. Strategic Finance, 93(3), 15-17. Bentler, P. M. (1980). Multivariate analysis with latent variables: Casual modeling. Annual Review of Psychology, 31, 419-456. doi: 10.1146/annurev.ps.31.020180.002223 Bentler, P. M. (1992). On the fit of models to covariances and methodology to the Bulletin. Psychological Bulletin, 112(3), 400-404.doi: 10.1037/0033-2909.112.3.400 Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588-606.doi: 10.1037/0033-2909.88.3.588 Billsberry, J., Ambrosini, V., Moss-Jones, J., & Marsh, P. (2005). Some suggestions for mapping organizational members' sense of fit. Journal of Business and Psychology, 19(4), 555-570.doi: 10.1007/s10869-005-4526-2 Bjorkegren, D. (1993). Managing art-related businesses. Scandinavian Journal of Management, 9 (3), 175–187. doi:10.1016/0956-5221(93)90015-K Blau, G., Fertig, J., Tatum, D. S., Connaughton, S., Park, D. S., & Marshall, C. (2010). Further scale refinement for emotional labor: Exploring distinctions between types of surface versus deep acting using a difficult client referent. Career Development International, 15(2), 188 – 216.doi: 10.1108/13620431011040969 Bollen, K. A.(1989). Structural equations with latent variables. NY: Wiley. Bollen, K. A., & Long, J. S. (1993). Testing structural equation models. Newbury Park, CA: Sage. Brackett, M. A., Rivers, S. E., Shiffman, S., Lerner, N., & Salovey, P. (2006). Relating emotional abilities to social functioning: A comparison of self-report and performance measures of emotional intelligence. Journal of Personality and Social Psychology, 91(4), 780–795.doi: 10.1037/00223514914780 Brief, A. P., & Weiss, H. M. (2002). Organizational behavior: Affect in the workplace. Annual Review of Psychology, 53, 279–307.doi: 10.1146/53100901135156 Bretz, R. D., Jr., & Judge, T. A. (1994). Person-organization fit and the theory of work adjustment: Implications for satisfaction, tenure, and career success. Journal of Vocational Behavior, 44(1), 32-54. doi: 10.1006/jvbe.1994.1003 Brockner, J., & Higgins, E. T. (2001). Regulatory focus theory: Implications for the study of emotions at work. Organizational Behavior and Human Decision Processes, 86(1), 35–66. doi: 10.1006/obhd.2001.2972 Brotheridge, C., & Grandey, A. (2002). Emotional labor and burnout: Comparing two perspectives of “people work”. Journal of Vocational Behavior, 60(1), 17–39. doi: 10.1006/jvbe.2001.1815 Brotheridge, C. M., & Lee, R. T. (2003). Development and validation of the emotional labor scale. Journal of Occupational and Organizational Psychology, 76(3), 365-379. doi: 10.1348/096317903769647229 Brown, T. A. (2015). Confirmatory factor analysis for applied research (2nd ed.). New York: The Guilford Press. Browne, M.W., & Cudeck, R.(1993). Alternative ways of assessing model fit. In K.A. Bollen & J.S. Long (Eds.), Testing structural equation models(pp.136-162), Newbury Park, CA: Sage. Brown, S. P. (1996). A meta analysis and review of organizational research on job involvement. Psychology Bulletin, 120(2), 235-255. doi: 10.1037/0033-2909.120.2.235 Buckner V, J. E., & Mahoney, K. T. (2012). Individual differences and emotional labor: An experiment on positive display rules. Personality and Individual Differences, 53(3), 251–256. doi: 10.1016/j.paid.2012.03.028 Butler, E. A., Lee, T. L., & Gross, J. J. (2007). Emotion regulation and culture: Are the social consequences of emotion suppression culture-specific? Emotion, 7(1), 30-48.doi: 10.1037/1528-3542.7.1.30 Butler, E. A., Lee, T. L., & Gross, J. J. (2009). Does expressing your emotions raise or lower your blood pressure? The answer depends on cultural context. Journal of Cross-Cultural Psychology, 40, 510–517. doi: 10.1177/0022022109332845 Byrne, B. M. (1994). Structural equation modeling with EQS and EQS/Windows. Thousand Oaks, CA: Sage Publications. Byrne, D. (1971). The attraction paradigm. New York: Academic Press. Cable, D. M., & DeRue, D. S. (2002). The convergent and discriminant validity of subjective fit perceptions. Journal of Applied Psychology, 87(5), 875–884.doi: 10.1037/0021-9010.87.5.875 Cable, D. M., & Judge, T. A. (1996). Person-organization fit, job choice decisions, and organization entry. Organizational Behavior & Human Decision Processes, 67(3), 294-311. doi: 10.1006/obhd.1996.0081 Cahill, T. F., & Sedrak, M. (2012). Leading a multigenerational workforce: Strategies for attracting and retaining Millennials. Frontiers of Health Services Management, 29(1), 3-15. Caplan, R. D. (1983). Person-environment fit: Past, present, and future. In C. L. Cooper (Ed.), Stress research (pp. 35-78). New York: Wiley. Caplan, R. D. (1987a). Person-environment fit in organizations: Theories, facts, and values. In A. W. Riley & S. J. Zaccaro (Eds.), Occupational stress and organizational effectiveness (pp. 103-140). New York: Praeger. Caplan, R. D. (1987b). Person-environment fit theory and organizations: Commensurate dimensions, time perspectives, and mechanisms. Journal of Vocational Behavior, 31(3), 248-267. doi: 10.1016/0001-8791(87)90042-X Caplan, R. D., & Harrison, R. V. (1993). Person-environment fit theory: Some history, recent developments, and future directions. Journal of Social Issues, 49 (4), 253-275. doi: 10.1111/j.1540-4560.1993.tb01192.x Carver, C. S., & White, T. L. (1994). Behavioral inhibition, behavioral activation, and affective responses to impending reward and punishment: The BIS/BAS scales. Journal of Personality and Social Psychology, 67(2), 319–333.doi: 10.1037/0022-3514.67.2.319 Chatman, J. A. (1989). Improving interactional organizational research: A model of person-organization fit. Academy of Management Review, 14(3), 333-349. doi: 10.5465/AMR.1989.4279063 Chi, N. W., Grandey, A. A., Diamond, J. A., & Krimmel, K. R.( 2011). What a tip? Service performance as a function of emotional regulation and extraversion. Journal of Applied Psychology, 96(6), 1337-1346.doi: 10.1037/a0022884 Choi, Y. G., Kim, K. S., & Kim, S. J. (2014). A study on the concept, dimensions and consequences of emotional labor. The SIJ Transactions on Industrial, Financial & Business Management (IFBM), 2(3), 77-81. Chuang, A., Shen, C. T., & Judge, T. A. (2016). Development of a multidimensional instrument of person–environment fit: The perceived person–environment fit scale (PPEFS). Applied Psychology: An International Review, 65(1), 66-98. doi: 10.1111/apps.12036 Chun, A. (2000). Democracy as hegemony, globalization as indigenization, or the culture in Taiwanese national politics. Journal of Asian and African Studies, 35(1), 7-27. Chung, C. A., Hsu, R. S., Wang, A. C., & Judge, T. A. (2015). Does west “fit” with east? In search of a Chinese model of person-environment fit. Academy of Management Journal, 58(2), 480-510.doi: 10.5465/amj.2012.1076 Christiansen, N., Villanova P., & Mikulay S. (1997). Political influence compatibility: Fitting the person to the climate. Journal of Organizational Behavior, 18(6), 709–730. Cogin, J. (2012). Are generational differences in work values fact or fiction? Multi-country evidence and implications. The International Journal of Human Resource Management, 23 (11), 2268–2294. Cohen, D. (2000). Nos temps modernes, Paris: Flammarion. Cooper, R., & Burrell, G. (1988). Modernism, postmodernism and organizational analysis: An introduction. Organization Studies, 9 (1), 91-112. Crumpacker, M., & Crumpacker, J.M. (2007). Succession planning and generational stereotypes: Should HR consider age-based values and attitudes a relevant factor or a passing fad? Public Personnel Management, 36, 349–369. doi: 10.1177/009102600703600405 Dahling, J. J., & Johnson, H-A. M. (2013). Motivation, fit, confidence, and skills. In A. A. Grandey, J. M. Diefendorff, & D. E. Rupp (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work (pp. 57-78) .New York: Psychology Press/Routledge. Davis, S. K., & Humphrey, N. (2012). The influence of emotional intelligence (EI) on coping and mental health in adolescence: Divergent roles for trait and ability EI. Journal of Adolescence, 35(3), 1369–1379. doi: 10.1016/j.adolescence.2012.05.007 Dawis, L. (1984). A psychological theory of work adjustment. Minneapolis: University of Minnesota Press. Deal, J.J., Altman, D.G., & Rogelberg, S.G. (2010). Millennials at work: what we know and what we need to do (if anything). Journal of Business and Psychology, 25(2), 191-199.doi: 10.1007/s10869-010-9177-2 De Leersnyder, J., Mesquita, B., Kim, H., Eom, K., & Choi, H. (2014). Emotional fit with culture: A predictor of individual differences in relational well-being. Emotion, 14(2), 241-245.doi: 10.1037/a0035296 DeVellis R. F. (1998). Scale development: Theory and applications. CA: Sage. Dik, B. J., & Hansen, J. C. (2010). Moderation of P-E fit—Job satisfaction relations. Journal of Career Assessment, 19(1), 35–50.doi: 10.1177/1069072710382613 Diefendorff, J. M., Croyle, M., & Gosserand, R. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66(2), 339-357. doi: 10.1016/j.jvb.2004.02.001 Diefendorff, J. M., Greguras, G. J., & Fleenor, J. (2008). Distinguishing perceived emotional demands-abilities fit from other fit perceptions. Society of Industrial and Organizational Psychology Annual Conference, San Francisco, 9-11 April 2008. Diefendorff, J. M., Greguras, G. J., & Fleenor, J. (2014). Perceived emotional demands–abilities fit. Applied Psychology, 63(3),1-36. doi: 10.1111/apps.12034 Duke, A. B., Goodman, J. M., Treadway, D. C., & Breland, J. W. (2009). Perceived organizational support as a moderator of emotional labor/outcomes relationships. Journal of Applied Social Psychology, 39(5), 1013-1034. doi: 10.1111/j.1559-1816.2009.00470.x Edwards, J. R. (1991). Person–job fit: A conceptual integration, literature review, and methodological critique. In C.L. Cooper & I.T. Robertson (Eds.), International Review of industrial and organizational psychology (pp. 283–357). Chichester, UK: Wiley. Edwards, J. R. (2008). Person-environment fit in organizations: An assessment of theoretical progress. Academy of Management Annals, 2(1), 167-230.doi: 10.1080/19416520802211503 Edwards, J. A., & Billsberry, J. (2010). Testing a multidimensional theory of person– environment fit. Journal of Managerial, 22, 476–493. Edwards, J. R., Cable, D. M., Williamson, I. O., Lambert, L. S., & Shipp, A. J. (2006). The phenomenology of fit: Linking the person and environment to the subjective experience of person–environment fit. Journal of Applied Psychology, 91(4), 802–827.doi: 10.1037/0021-9010.91.4.802 Edwards, J. R., Caplan, R. D., & Harrison, R.V. (1998). Person–environment fit theory: Conceptual foundations, empirical evidence, and directions for future research. In Cooper CL (Ed.), Theories of organizational stress. Oxford: Oxford University Press. Egri, C. P., & Ralston, D. A. (2004). Generation cohorts and personal values: A comparison of China and the United States. Organization Science, 15 (2), 210-220. doi: 10.1287/orsc.1030.0048 Eisner, S.P. (2005). Managing generation Y. SAM Advanced Management Journal, 70, 4–12. Ekman, P. (1984). Expression and the nature of emotion. In K. Scherer & P. Ekman (Eds.), Approaches to emotion (pp. 319–343). Hillsdale, New Jersey: Erlbaum. Ekman, P., & Friesen, W. V. (1999). Smiles when lying. Journal of Personality and Social Pschology, 54(3), 414-420.doi: 10.1037/0022-3514.54.3.414 Erickson, R., & Stacey, C.L. (2013). Attending to mind and body: Engaging the complexity of emotion practice among caring professional. In Grandey, A. A, Diefendorff, J. M. & Rupp, D. E. (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work (pp. 175-195), New York, NY: Psychology Press/Routledge. Farris, G. F. (1971). A predictive study of turnover. Personnel Psychology, 24 (2), 311-328. doi: 10.1111/j.1744-6570.1971.tb02479.x Ferris, G. R., Liden, T. P., Munyon, T. P., Summers, J. K., Basik, K. J., & Buckley, M. R. (2009). Relationships at work: Toward a multidimensional conceptualization of dyadic work relationships. Journal of Management, 35(6), 1379-1403. doi: 10.1177/0149206309344741 Ford, B. Q., & Mauss, I. B. (2015). Culture and emotion regulation. Current Opinion in Psychology, 3, 1-5. doi: 10.1016/j.copsyc.2014.12.004 French, J. R P., Jr., Caplan, R. D., & Harrison, R. V. (1982). The mechanisms of job stress and strain. London: Wiley. Fried, Y. C., & Ferris, G. R. (1987). The validity of the job characteristics model: A review and meta-analysis. Personnel Psychology, 40(2), 287–322. Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18, 39-50. doi: 10.2307/3151312 Gabriel, A. S., & Diefendorff, J. M. (2015). Emotional labor dynamics: A momentary approach. Academy of Management Journal, 58(1), 1-52. doi: 10.5465/amj.2013.1135 Gergen, K. J., & Thatchenkery, T. J. (1996). Organization science as social construction: Postmodern potentials. Journal of Applied Behavioral Science, 32 (4), 356-377. doi: 10.1177/0021886396324002 Glass, A. (2007). Understanding generational differences for competitive success. Industrial and Commercial Training, 39, 98–103. doi: 10.1108/00197850710732424 Goffman, E. (1959). Presentation of self in everyday life. New York: Doubleday Anchor. Goldberg, L.R. (1992). The development of markers for the big five factor structure. Psychological Assessment, 4(1), 26–42.doi: 10.1037/1040-3590.4.1.26 Grandey, A. A. (2000). Emotion regulation in the workplace: a new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110.doi: 10.1037/1076-8998.5.1.95 5 Granovetter, M. (1985). Economic action and social structure: The problem of embeddedness. American Journal of Sociology, 91(3), 481-510. Grandey, A. A., Diefendorff, J. M., & Rupp, D. E. (2013). Bring emotional labor into focus: A review and integration of three research lenses. In A. A. Grandey, J. M. Diefendorff, & D. E. Rupp (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work (pp. 3-27). New York: Psychology Press/Routledge. Grandey, A. A., & Gabriel, A. S. (2015). Emotional labor at a crossroads: where do we go from here? Annual Review of Organizational Psychology and Organizational Behavior, 2, 323-349. doi: 10.1146/annurev-orgpsych-032414-111400 Grandey, A. A., Rupp, D. E., & Brice, W. N. (2015). Emotional labor threatens decent work: A proposal to eradicate emotional display rules. Journal of Organizational Behavior. doi: 10.1002/job.2020 Graves, L. M., & Powell, G. N. (1995). The effect of sex similarity on recruiters’ evaluations of acutal applicants: A tset of the similarity-attraction paradigm. Personnel Psychology, 48(1), 85-98. doi: 10.1111/j.1744-6570.1995.tb01747.x Greguras, G. J., & Diefendorff, J. M. (2009). Different fits satisfy different needs: linking person-environment fit to employee commitment and performance using self-determination theory. Journal of Applied Psychology, 94(2), 465-477.doi: 10.1037/a0014068 Greguras, G. J., Diefendorff, J. M., Carpenter, J., & Tröster, C. (2014). Person-environment fit and self-determination theory. In Gagné, M. (Ed), The Oxford handbook of work engagement, motivation, and self-determination theory (1st ed., pp. 143-161).New York: Oxford. Groth, M., Henning-Thurau, T., & Walsh, G. (2009). Customer reactions to emotional labor: The roles of employee acting strategies and customer. Academy of Management Journal, 52(2), 958-974. doi: 10.5465/AMJ.2009.44634116 Groth, M., Henning-Thurau, T., & Wang, K. (2013). The customer experience of emotional labor. In A. A. Grandey, J. M. Diefendorff, & D. E. Rupp (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion Regulation at work (pp. 127-152). New York: Psychology Press/Routledge. Gross, J. (1998).The emerging field of emotion regulation: An integrative review. Review of General Psychology, 2(3), 271–299.doi: 10.1037/1089-2680.2.3.271 Gross, J. J., & John, O. P. (1997). Revealing feelings: Facets of emotional expressivity in self-reports, peer ratings, and behavior. Journal of Personality and Social Psychology, 72(2), 435–448.doi: 10.1037/0022-3514.72.2.435 Gross, J. J., & John, O. P. (2003). Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. Journal of Personality and Social Psychology, 85(2), 348–362.doi: 10.1037/0022-3514.85.2.348 Guan, Y., Deng, H., Risavy, S.D., Bond, M.H., & Li, F. (2011). Supplementary fit, complementary fit, and work-related outcomes: The role of self-construal. Applied Psychology: An International Review, 60(2), 286–310. doi: 10.1111/j.1464-0597.2010.00436.x Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (6th ed.). New Jersey : Prentice-Hall. Harrison, R. V. (1978). Person-environment fit and job stress. In C. L. Cooper and R. Payne (Eds.), Stress at work (pp. 175-205). New York: Wiley. Harrison, D. A., Price, K. H., & Bell, M. P. (1998). Beyond relational demography: Time and the effects of surface-and deep-level diversity on work group cohesion. Academy of Management Jorunal. 41(1), 96-107. doi: 10.2307/256901 Harrison, R. V. (1985). The person-environment fit model and the study of job stress. In T. A. Beehr & R. S. Bhagat (Eds.), Human stress and cognition in organizations (pp. 23-55), New York: Wiley. Hayes, A. F. (2015). An index and test of linear moderated mediation. Multivariate Behavioral Research, 50,1–22. doi: 10.1080/00273171.2014.962683 Hayes, A. F., & Matthes, J. (2009). Computational procedures for probing interactions in OLS and logistic regression: SPSS and SAS implementations. Behavior Research Methods, 41, 924–936. Helm, R., & Mark, A. (2012). Analysis and evaluation of moderator effects in regression models: state of art, alternatives and empirical example. Review of Managerial Science, 6(4),307–332.doi: 10.1007/s11846-010-0057-y Herdman, A.O., & Carlson, K.D. (2009). Global perceptions of the fit between person and work environment (P–E fit): Development and initial validation of a new measure. Psychological Reports, 105(3), 1181–1195. doi: 10.2466/PR0.105.F.1181-1195 Hochschild, A. R. (1979). Emotion work, feeling rules, and social-structure. American Journal of Sociology, 85(3), 551–575. Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley, CA: University of California. Holland, J. L. (1959). A theory of vocational choice. Journal of Counseling Psychology, 6, 35-45.doi: 10.1037/h0040767 Holland, J.L. (1985). Making vocational choices: A theory of careers (2nd ed). Englewood Cliffs, NJ: Prentice-Hall. Humphrey, R. H., Ashforth, B. E., & Diefendorff, J. M. (2015). The bright side of emotional labor. Journal of Organizational Behavior, 36(6), 749-769.doi: 10.1002/job.2019 Hu, L., & Bentler, P.M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55. doi: 10.1080/10705519909540118 Hur, W. M., Han, S. J., Yoo, J. J., & Moon, T. W. (2015). The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes. Management Decision, 53(3), 605-624. doi: 10.1108/MD-07-2013-0379 Hur, W. M., Moon, T. W., & Jun, J. K. (2013). The role of perceived organizational support on emotional labor in the airline industry. International Journal of Contemporary Hospitality Management, 25 (1): 105–23.doi: 10.1177/014920630302900107 Husserl, E. (1965). Phenomenology and the crisis of philosophy: Philosophy as a rigorous science, andphilosophy and the crisis of European man. New York: Harper & Row. Inglehart, R. (1997). Modernization and postmodernization: Cultural, economic, and political change in 43 societies. Princeton, NJ: Princeton University Press. Iplik, F. N., Topsaakal, Y., & Iplik, E. (2014). The effects of emotional labor on job attitudes of hotel employees: Mediating and moderating roles of social support and job autonomy. International Review of Management and Marketing, 4, (3), 175-186. Jackson, S. E., Brett, J. F., Sessa, V. I., Cooper, D. M., Julin, J. A., & Peyronnin, K. (1991). Some differences make a difference: Interpersonal dissimilarity and group heterogeneity as correlates of recruitment, promotion, and turnover. Journal of Applied Psychology, 76(5), 675-689.doi: 10.1037/0021-9010.76.5.675 Jansen, K. J., & Kristof-Brown, A. (2006). Toward a multidimensional theory of person-environment fit. Journal of Managerial Issues, 18(2), 193-212. Johnson, R. E., Taing, M. U., Chang, C. H., & Kawamoto, C. K. (2013). A self-regulation approach to person-environment fit. In A.L. Kristof-Brown & J. Billsberry (Eds.), Organizational fit: Key issues and new directions (1st ed., pp. 75–98). New York: John Wiley & Sons. Judge, T. A. (2007). The future of person–organization fit research: Comments, observations, and a few suggestions. In C. Ostroff and T. A. Judge (Eds), Perspectives on organizational fit (1st ed., pp. 417–445). New York: Lawrence Erlbaum Associates. Jung, Y., & Takeuchi, N. (2014). Relationships among leader–member exchange, person–organization fit and work attitudes in Japanese and Korean organizations: testing a cross-cultural moderating effect. The International Journal of Human Resource Management, 25(1), 23–46.doi: 10.1080/09585192.2013.778163 Jurkiewicz, C.E., & Brown, R.G. (1998). GenXers vs. Boomers vs Matures: Generational comparison of public employee motivation. Review of Public Personnel Administration, 18, 18–37. Kanungo, R. N. (1981) Work alienation and involvement: Problems and prospects. Journal of Applied Psychology, 30(1), 1-15.doi: 10.1111/j.1464-0597.1981.tb00976.x Kanungo, R. N. (1982). Measurement of job and work involvement. Journal of Applied Psychology, 67(3), 341-49.doi: 10.1037/0021-9010.67.3.341 Kammeyer-Mueller, J. D. (2007). The dynamics of newcomer adjustment: Dispositions, context, interactions and fit. In C. Ostroff and T. A. Judge (Eds.), Perspectives on organizaional fit (pp. 99-122). New York: Lawrence Erlbaum Associates. Kammeyer-Mueller, J. D., Schilpzand, P., & Rubenstein, A. L. (2013). Dyadic fit and the process of organizational Socialization. In A.L. Kristof-Brown & J. Billsberry (Eds.), Organizational fit: Key Issues and New Directions (1st ed.,pp. 50–73).New York: John Wiley & Sons. Karp, H., Sirias, D., & Arnold, K. (1999). Teams: Why generation X marks the spot. The Journal for Quality and Participation, 22, 30–33. Kim, T. Y., Aryee, S., Loi, R., & Kim, S. P. (2013). Person–organization fit and employee outcomes: Test of a social exchange model. International Journal of Human Resource Management, 24, 3719–3737. doi: 10.1080/09585192.2013.781522 Kristof, A. L. (1996). Person‐organization fit: An integrative review of its conceptualizations, measurement, and implications.Personnel Psychology, 49(1), 1-50. doi: 10.1111/j.1744-6570.1996.tb01790.x Kristof-Brown, A. L., & Billsberry, J. (2013). Fit for the future. In A.L. Kristof-Brown & J. Billsberry (Eds.), Organizational fit: Key issues and new directions (pp. 1–18).New York: John Wiley & Sons. Kristof-Brown, A. L., & Guay, R. (2011). Person–environment fit. In S. Zedeck (Ed.), APA handbook of industrial and organizational psychology, 3, 3–50. Washington, DC: American Psychological Association. Kristof-Brown, A. L., Jansen, K. J., & Colbert, A. E. (2002). A policy-capturing study of the simultaneous effects of fit with jobs, groups, and organizations. Journal of Applied Psychology, 87(5), 985-993.doi: 10.1037/0021-9010.87.5.985 Kristof-Brown, A. L., & Stevens, C. K. (2001). Goal congruence in project teams: Does the fit between members' personal mastery and performance goals matter? Journal of Applied Psychology, 86(6), 1083-1095.doi: 10.1037/0021-9010.86.6.1083 Kristof-Brown, A. L., Zimmerman, R. D., & Johnson, E. C. (2005). Consequences of individuals’ fit at work: A meta-analysis of person–job, person–organization, person–group, and person–supervisor fit. Personnel Psychology, 58(2), 281–342. Kruml, S. M., & Geddes, D. (2000). Exploring the dimensions of emotional labor: the heart of Hochschild’s work. Management Communication Quarterly, 14(1), 8-49. Kupperschmidt, B. R. (2000). Multi-generation employees: strategies for effective management. Health Care Manager, 19(1), 65-76. doi: 10.1177/0893318900141002 Lancaster, L.C., & Stillman, D. (2002). When generations collide. New York: Harper Collins. Lauver, K. J., & Kristof-Brown, A.L. (2001). Distinguishing between employees’ perceptions of person–job and person–organization fit. Journal of Vocational Behavior, 59(3), 454–470. doi:10.1006/jvbe.2001.1807 Lawler, E. E., & Hall, D. T. (1970). Relationship of job characteristics to job involvement, satisfaction, and intrinsic motivation. Journal of Applied Psychology, 54(4), 305-312.doi: 10.1037/h0029692 Lee, Y., & Ramaswami, A. (2013). Fitting person-environment fit theories into a national cultural context. In A.L. Kristof-Brown & J. Billsberry (Eds.), Organizational fit: Key issues and new directions (1st ed.,pp. 222–240).New York: John Wiley & Sons. Leersnyder, J. D., Mesquita, B., Kim, H. K., Eom, K., & Choi, H. (2014). Emotional fit with culture: A predictor of individual differences in relational well-being. American Psychological Association, 14(2), 241-245.doi: 10.1037/a0035296 Li, C. K., & Hung, C. H. (2010). An examination of the mediating role of person–job fit in relations between information literacy and work outcomes. Journal of Workplace Learning, 22, 306–318.doi: 10.1108/13665621011053217 Liang, S. G., & Chi-Steve, S. C. (2013). Transformational leadership and follower task performance: The role of susceptibility to positive emotions and follower positive emotions. Journal of Business Psychology, 28(1), 17–29.doi: 10.1007/s10869-012-9261-x Lin, S. P., & Hsu, B. F. (2015). A test of mediation model among PE fit, emotional labor and job involvement. Journal of Interdisciplinary Mathematics, 18(6), 1003-1017. doi: 10.1080/09720502.2015.1108114 Lively, K. J. (2013). Social and cultural influences: Gender effects on emotional labor at work and at home. In A. A. Grandey, J. M. Diefendorff, & D. E. Rupp (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work (pp. 223-250). New York: Psychology Press/Routledge. Lively, K. J., & Powell, B. (2006). Emotional expression at work and at home: Domain, status or individual characteristics?” Social Psychology Quarterly, 69(1), 17–38. doi: 10.1177/019027250606900103 Lodahl, T. M., & Kejner, M. (1965).The definition and measurement of job involvement. Journal of Applied Psychology, 49(1), 24-33.doi: 10.1037/h0021692 Lord, R. G., & Harvey, J. L.(2002). An information processing framework for emotional regulation. In R. G. Lord, R. J. Klimoski, & R. Kanfer (Eds.), Emotions in the workplace (pp. 115-146). San Francisco: Jossey-Bass. Lyubomirsky, S., King, L., & Diener, E. (2005). The benefits of frequent positive affect: Does happiness lead to success? Psychological Bulletin, 131(6), 803-855.doi: 10.1037/0033-2909.131.6.803 MacCallum, R. C., Browne, M. W., & Sugawara, H. M.(1996). Power analysis and determination of sample size for covariance structure modeling. Psychological Methods, 1(2), 130-149.doi: 10.1037/1082-989X.1.2.130 Mannheim, K. (1952). The Problem of generations. (pp. 109-155) in Theories of ethnicity: A classical reader, W. Sollors. Basingstoke (edit): Macmillan. Martin, S.E. (1999). Police force or police service? Gender and emotional labor. The Annals of the American Academy of Political and Social Science, 561(1), 111-126. doi: 10.1177/000271629956100108 Mauss, I. B., Bunge, S. A., & Gross, J. J. (2007). Automatic emotion regulation. Social and Personality Psychology Compass, 1(1), 146-167.doi: 10.1111/j.1751-9004.2007.00005.x McCulloch, M.C., & Turban, D.B. (2007). Using person–organization fit to select employees for high-turnover jobs. International Journal of Selection and Assessment, 15, 63–71. doi: 10.1111/j.1468-2389.2007.00368.x McDonald, P., Pini, B., & Bradley, L. (2007). Freedom or fallout in local government? How work–life culture impacts employees using flexible work practices. The International Journal of Human Resource Management, 18, 602–619. doi: 10.1080/09585190601178968 Mesquita, B., & Delvaux, E. (2013). A cultural perspective on emotional labor. In A. A. Grandey, J. M. Diefendorff, & D. E. Rupp (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work(1st ed., pp. 251-272).New York: Psychology Press/Routledge. Mjyazaki, Y., & Maier, K. S. (2005). Johnson–Neyman type technique in hierarchical linear models. Journal of Educational and Behavioral Statistics, 30(3), 233-259. doi: 10.3102/10769986030003233 Morris, J. A., (1995). Predictors and consequences of emotional labor service organization doctoral dissertation abstract, The University of South Carolina, unpublished. Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21(4), 986-1010. doi: 10.5465/AMR.1996.9704071861 Morrison, R., Erickson, T., & Dychtwald, K. (2006). Managing middlescence. Harvard Business Review, 1, 1–11. Muchinsky, P. M., & Monahan, C. J. (1987). What is person-environment congruence? Supplementary versus complementary models of fit. Journal of Vocational Behavior, 31(3), 268-277. doi:10.1016/0001-8791(87)90043-1 Nisbett, R. E., & Miyamoto, Y. (2005). The influence of culture: Holistic versus analytic perception. Trends in Cognitive Science, 9 (10), 467-473. doi:10.1016/j.tics.2005.08.004 Nowicki, S., Jr., & Duke, M.P. (1994). Individual differences in the nonverbal communication of affect: The diagnostic analysis of nonverbal accuracy scale. Journal of Nonverbal Behavior, 18(1), 9–35.doi: 10.1007/BF02169077 Nye, C. D., Sue, R., Rounds, J., & Drasgow, F. (2012). Vocational interests and performance: A quantitative summary of over 60 years of research. Perspectives on Psychological Science, 7(4),384–403. doi: 10.1177/1745691612449021 O’Bannon, G. (2001). Managing our future: The generation X factor. Public Personnel Management, 29, 55–74. doi: 10.1177/009102600103000109 Oh, I. S., Guay, R. P., Kim, K., Harold, C. M., Lee, J. H., Heo, C. G., et al. (2014). Fit happerns globally: A meta-analytic comparison of the relationships of person-environment dimensions with work attitudes and performance across East Asia, Europe, and North America. Personnel Psychology, 67(1), 99-152. doi: 10.1111/peps.12026 O'Reilly, C. A., III, Chatman, J., & Caldwell, D. F. (1991). People and organizational culture: A profile comparison approach to assessing person-organization fit. Academy of Management Journal, 34(3), 487-516. doi: 10.2307/256404 Parson, F. (1909). Choosing a vacation. Boston: Houghton – Mifflin. Parry, E., & Urwin, P. (2010). Generational differences in work values: a review of theory and evidence. International Journal of Management Review, 13 (1), 79-96. DOI: 10.1111/j.1468-2370.2010.00285.x Paullay, I. M., Alliger, G. M., & Stone-Romero, E. F.(1994). Construct validation of two instruments designed to measure job involvement and work centrality. Journal of Applied Psychology, 79(2), 224-228.doi: 10.1037/0021-9010.79.2.224 Peng, Y., & Mao, C. (2015). The impact of person–job fit on job satisfaction: The mediator role of self efficacy. Social Indicators Research, 121(3), 805-813. 10.1007/s11205-014-0659-x Pfeffer, J. (1983). Organizational demography. In L. L.Cummings & B. M. Staw (Eds.), Research in Organizational Behavior, 5, 299-357. Greenwich, CT: JAI Press. Podsakoff, P. M., Mackenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remeides. Journal of Applied Psychology, 88(5), 879-903.doi: 10.1037/0021-9010.88.5.879 Pugliesi, K. (1999). The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being. Motivation and Emotion, 23(2), 125-154.doi: 10.1023/A:1021329112679 Rabinowitz, S., & Hall, D. T. (1977). Organizational research on job involvement. Psychological Bulletin, 84(2), 265-288.doi: 10.1037/0033-2909.84.2.265 Rafaeli, A., & Sutton, R. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12(1), 23-37. doi: 10.5465/AMR.1987.4306444 Rafaeli, A., & Sutton, R. (1989). The expression of emotion in organizational life. In B. M. Staw, & L. L. Cummings (Eds.), Research in organizational behavior (pp. 1-42). Greenwish, CT: JAI Press. Rigdon, E. E. (1998). Structural equation modeling. In Marcoulides, G.A. (Ed.). Modern methods for business research, Lawrence Erlbaum Associates, Mahwah, NJ, 94-251. Riordan, C. M. (2000). Relational demography within groups: Past developments, contradictions, and new directions. In Ferris GR (Ed.), Research in Personnel and Human Resource Management: (pp. 131–173). Stamford, CT: JAI Press. Saks, A. M., & Ashforth, B. E. (1997). A longitudinal investigation of the relationships between job information sources, applicant perceptions of fit, and work outcomes. Personnel Psychology, 50(2), 395-426. doi: 10.1111/j.1744-6570.1997.tb00913.x Saleh, S. D., & Hosek, J. (1976). Job involvement: Concepts and measurements. The Academy of Management Journal, 19(2), 213-224. doi: 10.2307/255773 Schaubroeck, J., & Jones, J. R. (2000). Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms. Journal of Organizational Behavior, 21(2), 163-183. Schaubroeck, J., & Lam, S. K. (2002). How similarity to peers and supervisor influences organizational advancement in different cultures. Academy of Management Journal, 45(6), 1120-1136. doi: 10.2307/3069428 Schneider, B. (1987). The people make the place. Personnel Psychology, 40(3), 437-453. Schneider, B. (2001). Fits about fit. Applied Psychology, 50(1), 141-152. doi: 10.1111/1464-0597.00051 Schumacker, R. E., & Lomax, R. G. (2004). A beginner's guide to structural equation modeling, (Eds.). Mahwah, NJ: Lawrence Erlbaum Associates. Schwartz, S. H. (2004). Defining characteristics of values. Paper presented at the XVIIth International Congress International Association for Cross- Cultural Psychology, Xi’an, China. Scott, S. G., & Bruce, R. A. (1994). Determinants of innovative behavior: A path model of individual innovation in the workplace. Academy of Management Journal, 37(3), 580-607. doi: 10.2307/256701 Seong, J. Y., Hong, D. S., & Park, W. W. (2012). Work status, gender, and organizational commitment among Korean workers: The mediating role of person-organization fit. Asia Pacific Journal of Management, 29(4), 1105-1129.doi: 10.1007/s10490-011-9248-6 Shalley, C. E. (1991). Effects of productivity goals, creativity goals, and personal discretion on individual creativity. Journal of Applied Psychology, 76(2), 179-185.doi: 10.1037/0021-9010.76.2.179 Shaw, G.E. (1981). Eddy diffusion transport of Arctic pollution from the mid-latitudes: A preliminary model. Atmospheric Environment, 15(8), 1483–1490. doi:10.1016/0004-6981(81)90356-5 Shaw, S., & Fairhurst, D. (2008), Engaging a new generation of graduates. Education and Training, 50, 366–378. Shuler, S., & Sypher, B. D. (2000). Seeking emotional labor: When managing the heart enhances the work experience. Management Communication Quarterly, 14, 50–89. doi: 10.1177/0893318900141003 Siu, O. L., Cheung, F., & Lui, C. (2014). Linking positive emotions to work well-being and turnover intention among Hong Kong Police Officers: The role of psychological capital. Journal of Happiness Studies, 16(2), 367-380.doi: 10.1007/s10902-014-9513-8 Skinner, E. A., Edge, K., Altman, J., & Sherwood, H. (2003). Searching for the structure of coping: A review and critique of category systems for classifying ways of coping. Psychological Bulletin, 129(2), 216–269.doi: 10.1037/0033-2909.129.2.216 Smith, P. (2001). Cultural theory: An introduction. Malden, MA: Blackwell. Smith, J.W., & Clurman, A. (1997), Rocking the ages: The Yankelovich report on generational marketing. New York: Harper Collins. Smola, K.W., & Sutton, C.D. (2002). Generational differences: Revisiting generational work values for the New Millennium. Journal of Organizational Behavior, 23, 363–382. Sörbom, D., & Jöreskog, K.G. (1982). The use of structural equation models in evaluation research. In C Fornell (Eds.), A second generation of multivariate analysis, 2. (pp. 381-418), New York, NY: Praeger. Spokane, A. R., Meir, E. I., & Catalano, M. (2000). Person-environment congruence and holland's theory: A review and reconsideration. Journal of Vocational Behavior, 57(2), 137-187. doi:10.1006/jvbe.2000.1771 Suchuan, Z. (2014). Impact of job involvement on organizational citizenship behaviors in China. Journal of Bussiness Ethics, 120(2),165–174. Sun, R., Peng, S., & Pandey, S. K.(2014). Testing the effect of person-environment fit on employee perceptions of organizational goal ambiguity. Public Performance & Management Review, 37(3), 465–495. doi:10.2753/PMR1530-9576370306 Tabachnick, B. G., & Fidell, L. S. (2007). Using nultivariate statistics (5th ed.), Boston: Allyn & Bacon. Thompson, P., Warhurst, C., & Callaghan, G. (2001). Ignorant theory and knowledgeable workers: Interrogating the connections between knowledge, skills and services. Journal of Management Studies, 38(7), 923-942. doi: 10.1111/1467-6486.00266 Tracey, T. J. G., & Robbins, S. B. (2006). The interest-major congruence and college success relation: A longitudinal study. Journal of Vocational Behavior, 69(1), 64–89. doi:10.1016/j.jvb.2005.11.003 Tranberg, M., Slane, S., & Ekeberg, S. E. (1993). The relation between interest congruence and satisfaction: A meta-analysis. Journal of Vocational Behavior, 42(3), 253-264. doi:10.1006/jvbe.1993.1018 Triandis, H. C. (1995). Individualism and collectivism. Boulder, CO: Westview Press. Tsabari, O., Tziner, A., & Meir, E. I. (2005). Updated meta-analysis on the relationship between congruence and satisfaction. Journal of Career Assessment, 13(2), 216–232. doi: 10.1177/1069072704273165 Van Vianen, A. E. M. (2000). Person-organization fit: The match between newcomers’ and rcruiters’ preferences for organizational cultures. Personnel Psychology, 53(1), 113-149. doi: 10.1111/j.1744-6570.2000.tb00196.x Van Vianen, A. E. M., Shen C. T., & Chung, A. (2011). Person–organization and person–supervisor fit: Employee commitments in a Chinese context. Journal of Organizational Behavior, 32(6), 906-926. doi: 10.1002/job.726 Wang, M., Zhan, Y., McCune, E., & Truxillo, D. (2011). Understanding newcomers’ adaptability and work-related outcomes: Testing the mediating roles of perceived P–E fit variables. Personnel Psychology, 64, 163–189. doi: 10.1111/j.1744-6570.2010.01205.x Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54(6), 1063–1070.doi: 10.1037/0022-3514.54.6.1063 Wexley, K. N., Alexander, R. A., Greenawalt, J. P., & Couch, M. A. (1980). Attitudinal congruence and similarity as related to interpersonal evaluation in manager–subordinate dyads. Academy of Management Journal, 23(2), 320-330. doi: 10.2307/255434 Wharton, A. (1993). The affective consequences of service work: Managing emotions on the job. Work and Occupations, 20(2), 205-232. doi: 10.1177/0730888493020002004 Witt, L. A. (1998). Enhancing goal congruence: A solution to organizational politics. Journal of Applied Psychology, 83(4). doi:666-674. :10.1037/0021-9010.83.4.666 Yan, X., & Su, J. (2013). Core self-evaluations mediators of the influence of social support on job involvement in hospital nurses. Social Science & Medicine, 113(1),299-306.doi: 10.1007/s11205-012-0093-x Yoo, J. J., & Arnold, T. J. (2014). Customer orientation, enagement, and developing positive emotional labor. The Service Industries Journal, 34(16),1-18. doi:10.1080/02642069.2014.942653 Zemke, R., Raines, C., & Filipczak, B. (2000). Generations at work: Managing the clash of Veterans, Boomers, Xers and Nexters in your workplace. New York: AMACOM. Zerbe, W. (2000). Emotional dissonance and well-being. In N. M. Ashkanasy, C. E. J. Hartel & W. J. Zerbe (Eds.), Emotions in the workplace: Research, theory and practice.Westport, CT: Quorum. Zopiatis, A., Constanti, P., & Theocharous, A. L. (2014). Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus. Tourism Management, 41,129-140. doi:10.1016/j.tourman.2013.09.013
|