臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：真心或矯情？情緒勞務和創新行為之關係
書刊名：臺大管理論叢
作者：侯勝宗 引用關係／樊學良 引用關係／連婉茜
作者(外文)：Hou, Sheng-tsung／Fan, Hsueh-liang／Lien, Wan-chien
出版日期：2015
卷期：25:3
頁次：頁67-99
主題關鍵詞：情緒勞務；創新行為；競爭氛圍；Emotional labor；Innovative behavior；Competitive climate
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(2) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:573
  • 點閱點閱:137
過往有關情緒勞務的研究顯示，情緒勞務會對員工之績效表現產生影響。雖然員工的創新行為也是觀察員工績效表現的重要指標之一，情緒勞務是否會對員工的創新行為產生影響，目前仍是一個尚待回答的研究議題。本研究目的即在回應此一文獻缺口。我們以國內一家大型物流公司之268位物流從業人員為研究對象（來自於61個營業單位），探討角色認同、情緒勞務（深層表演／真心、表面表演／矯情）和創新行為的關係，以及團隊競爭氛圍的調節效果。研究發現，兩類情緒勞務影響創新行為的方式不同。員工對工作中自我角色的認同越高，越會在工作中表現深層勞務，並因此展現較佳的創新行為。另一方面，表面表演和創新行為無關，不過在高競爭氛圍組織中工作的成員，其表面表演與創新行為的正向影響，反而會高於在低競爭氛圍下工作的成員。
Previous researches on emotional labor have shown that the display of required emotions has an effect on the performances of the employees. How individual employees respond to customers and adjust their emotions accordingly can be considered a demonstration of innovative behavior. However, there exists limited prior literature examining how emotional labor influences an employee's innovative behavior. Collecting cross-level data from male truck drivers employed by a large transportation company in Taiwan, this study tested the relationships among role identification, emotional labor (surface acting and deep acting), innovative behavior, and the cross-level moderation effects of competitive team climate. The results revealed different mechanisms through which emotional labor influences innovative behavior. Employees with high role identification are likely to engage in deep acting, and consequently emerge higher on scores of innovative behavior. Furthermore, a competitive team climate strengthens the relationship between surface acting and innovative behavior.
期刊論文
1.Riley, A.、Burke, P. J.(1995)。Identities and self-verification in the small group。Social Psychology Quarterly，58(2)，61-73。  new window
2.Sung, Sun Young、Choi, Jin Nam(2009)。Do Big Five Personality Factors Affect Individual Creativity? The Moderating Role of Extrinsic Motivation。Social Behavior and Personality，37(7)，941-956。  new window
3.Grant, A. M.、Berry, J. W.(2011)。The necessity of others is the mother of invention: Intrinsic and prosocial motivations, perspective-taking, and creativity。Academy of Management Journal，54(1)，73-96。  new window
4.Browne, B. W.、cudeck, R.(1992)。Alternative ways of assessing moael nt。Sociological Methods and Research，21(2)，230-258。  new window
5.Grandey, A. A.、Chi, N.-W.、Diamond, J. A.(2013)。Show me the money! Do financial rewards for performance enhance or undermine the satisfaction from emotional labor?。Personnel Psychology，66(3)，569-612。  new window
6.Ashforth, Blake E.、Humphrey, Ronald H.(1993)。Emotional labor in service roles: The influence of identify。Academy of Management Review，18(1)，88-115。  new window
7.Arnold, T.、Flaherty, K. E.、Voss, K. E.、Mowen, J. C.(2009)。Role stressors and retail performance: The role of perceived competitive climate。Journal of Retailing，85(2)，194-205。  new window
8.Ballard, R.(1992)。Short forms of the Marlowe-Crowne Social Desirability Scale。Psychological Reports，71(3)，1155-1160。  new window
9.Bhave, Devasheesh P.、Glomb, Theresa M.(2009)。Emotional labour demands, wages and gender: A within-person, between-jobs study。Journal of Occupational and Organizational Psychology，82(3)，683-707。  new window
10.Curra, L. A.、Forrester, R. H.、Dawson, J. F.、Wes, M. A.(2001)。It’s what you do and the way that you do it: Team task, team size, and innovation-related group processes。European Journal Work and Organizational Psychology，10(2)，187-204。  new window
11.Fletcher, T. D.、Nusbaum, D. N.(2010)。Development of the competitive work environment scale: A multidimensional climate construct。Educational and Psychological Measurement，70(1)，105-124。  new window
12.Grant, A. M.(2013)。Rocking the boat but keeping it steady: The role of emotion regulation in employee voice。Academy of Management Journal，56(6)，1703-1723。  new window
13.Liu, J.、Liu, X.、Zeng, X.(2011)。Does transactional leadership count for team innovativeness? The moderating role of emotional labor and the mediating role of team efficacy。Journal of Organizational Change Management，24(3)，282-298。  new window
14.Sauers, D. A.、Bass, K.(1990)。Sustaining the Positive Effects of Goal Setting: The Positive Influence of Peer Competition。Akron Business and Economic Review，21(4)，30-40。  new window
15.Schneider, B.(1990)。Organizational Climate Interactive effects of growth need strength, work context, and job complexity on self-reported creative performance。Academy of Management Journal，52(3)，489-505。  new window
16.Sobel, M. E.(1982)。Asymptotic Intervals for Indirect Effects in Structural Equations Models。Sociological Methodology，13，290-312。  new window
17.Ashforth, B. E.、Kreiner, G. E.(1999)。"How can you do it?": Dirty work and the challenge of constructing a positive identity。Academy of Management Review，24(3)，413-434。  new window
18.Fletcher, T. D.、Major, D. A.、Davis, D. D.(2008)。The interactive relationship of competitive climate and trait competitiveness with workplace attitudes, stress, and performance。Journal of Organizational Behavior，29(7)，899-922。  new window
19.Schmit, Mark J.、Kihm, Jenifer A.、Robie, Chet(2000)。Development of a global measure of personality。Personnel Psychology，53(1)，153-193。  new window
20.Brown, Steven P.、Cron, William L.、Slocum, John W. Jr.(1998)。Effects of Trait Competitiveness and Perceived Intraorganizational Competition on Salesperson Goal Setting and Performance。Journal of Marketing，62(4)，88-98。  new window
21.Shalley, C. E.、Zhou, J.、Oldham, G. R.(2004)。The effects of personal and contextual characteristics on creativity: Where should we go from here?。Journal of Management，30(6)，933-958。  new window
22.邱皓政、陳燕禎、林碧芳(20090300)。組織創新氣氛量表的發展與信效度衡鑑。測驗學刊，56(1)，69-97。new window  延伸查詢new window
23.Farmer, Steven M.、Tierney, Pamela、Kung-Mcintyre, Kate(2003)。Employee creativity in Taiwan: An application of role identity theory。Academy of Management Journal，46(5)，618-630。  new window
24.Riggs, Matt L.、Warka, Jette、Babasa, Bernadette、Betancourt, Renee、Hooker, Stephenie(1994)。Development and Validation of Self-Efficacy and Outcome Expectancy Scales for Job-Related Applications。Educational and Psychological Measurement，54(3)，793-802。  new window
25.Yuan, Feirong、Woodman, Richard W.(2010)。Innovative Behavior in the Workplace: The Role of Performance and Image Outcome Expectations。Academy of Management Journal，53(2)，323-342。  new window
26.Brockner, J.、Higgins, T.(2001)。Regulatory focus theory: Implications for the study of emotions at work。Organizational Behavior and Human Decision Process，86(1)，35-66。  new window
27.Gully, S. M.、Incalcaterra, K. A.、Joshi, A.、Beaubien, J. M.(2002)。A meta-analysis of team-efficacy, potency, and performance: Interdependence and level of analysis as moderators of observed relationships。Journal of Applied Psychology，87(5)，819-832。  new window
28.Ng, T. W. H.、Feldman, D. C.(2013)。A Meta-Analysis of the Relationships of Age and Tenure with Innovation-Related Behaviour。Journal of Occupational and Organizational Psychology，86(4)，585-616。  new window
29.James, L. R.、Demaree, R. G.、Wolf, G.(1993)。An assessment of within group interrater agreement。Journal of Applied Psychology，78(2)，306-400。  new window
30.Baas, M.、De Dreu, C. K. W.、Nijstad, B. A.(2008)。A meta-analysis of 25 years of mood-creativity research: Hedonic tone, activation, or regulatory focus?。Psychological Bulletin，134(6)，779-806。  new window
31.Brotheridge, Celeste M.、Lee, Raymond T.(2002)。Testing a conservation of resources model of the dynamics of emotional labor。Journal of Occupational Health Psychology，7(1)，57-67。  new window
32.Grandey, Alicia A.(2000)。Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Labor。Journal of Occupational Health Psychology，5(1)，95-110。  new window
33.Totterdell, P.、Holman, D.(2003)。Emotion regulation in customer service roles: Testing a model of emotional labor。Journal of Occupational Health Psychology，8(1)，55-73。  new window
34.Liberman, N.、Molden, D. C.、Idson, L. C.、Higgins, E. T.(2001)。Promotion and prevention focus on alternative hypotheses: Implications for attributional functions。Journal of Personality and Social Psychology，80(1)，5-18。  new window
35.Crowe, Ellen、Higgins, E. Tory(1997)。Regulatory Focus and Strategic Inclinations: Promotion and Prevention in Decision-Making。Organizational Behavior and Human Decision Processes，69(2)，117-132。  new window
36.吳宗祐、鄭伯壎(20030900)。組織情緒研究之回顧與前瞻。應用心理研究，19，137-173。new window  延伸查詢new window
37.Shrout, Patrick E.、Bolger, Niall(2002)。Mediation in experimental and nonexperimental studies: New procedures and recommendations。Psychological Methods，7(4)，422-445。  new window
38.Diefendorff, J. M.、Erickson, R. J.、Grandey, A. A.、Dahling, J. J.(2011)。Emotional display rules as work unit norms: A multilevel analysis of emotional labor among nurses。Journal of Occupational Health Psychology，16(2)，170-186。  new window
39.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。  new window
40.Staw, Barry M.、Sutton, Robert I.、Pelled, Lisa H.(1994)。Employee positive emotion and favorable outcomes at the workplace。Organization Science，5(1)，51-71。  new window
41.Grandey, Alicia A.(2003)。When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery。Academy of Management Journal，46(1)，86-96。  new window
42.Scott, Susanne G.、Bruce, Reginald A.(1994)。Determinants of Innovative Behavior: A Path Model of Individual Innovation in the Workplace。Academy of Management Journal，37(3)，580-607。  new window
43.Bandura, Albert(1977)。Self-efficacy: Toward a unifying theory of behavioral change。Psychological Review，84(2)，191-215。  new window
44.Chi, N. W.、Grandey, A. A.、Diamond, J. A.、Krimmel, K. R.(2011)。Want a tip? Service performance as a function of emotion regulation and extraversion。Journal of Applied Psychology，96(6)，1337-1346。  new window
45.Diefendorff, James M.、Croyle, Meredith H.、Gosserand, Robin H.(2005)。The dimensionality and antecedents of emotional labor strategies。Journal of Vocational Behavior，66(2)，339-357。  new window
46.彭台光、高月慈、林鉦棽(20060200)。管理研究中的共同方法變異：問題本質、影響、測試和補救。管理學報，23(1)，77-98。new window  延伸查詢new window
47.Hofmann, David A.、Gavin, Mark B.(1998)。Centering Decisions in Hierarchical Linear Models: Implications for Research in Organizations。Journal of Management，24(5)，623-641。  new window
48.Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology，88(5)，879-903。  new window
49.Higgins, E. Tory(1997)。Beyond pleasure and pain。American Psychologist，52(12)，1280-1300。  new window
學位論文
1.鄔佩君(2002)。第一線服務人員之情緒勞務的影響因素與其結果之關係(碩士論文)。國立政治大學，臺北市。  延伸查詢new window
圖書
1.Tabachnick, B. G.、Fidell, L. S.(2006)。Using Multivariate Statistics。New York, NY：Harper & Row。  new window
2.Bolton, S. C.(2005)。Emotion Management in the Workplace。London, UK：Palgrave。  new window
3.Kohn, A.(1992)。No Contest: the case against competition Rev。New York, NY：Houghton Mifflin Co。  new window
4.James, Lawrence R.、Mulaik, Stanley A.、Brett, Jeanne M.(1982)。Causal Analysis: Assumptions, Models, and Data。Beverly Hills, California：Sage Publications。  new window
5.Amabile, T. M.、Collins, M. A.、Conti, R.、Phillips, E.、Picariello, M.、Ruscio, J.、Whitney, D.(1996)。Creativity in Context: Updates to the Social Psychology of Creativity。Boulder, Co：Westview Press。  new window
6.Runco, M. A.(2007)。Creativity: Theories and themes: Research, development, and practice。Elsevier Academy Press。  new window
7.Goffman, Ervin(1959)。The Presentation of the Self in Everyday Life。New York：Doubleday Anchor。  new window
8.Kelloway, E. K.(1998)。Using LISREL for Structural Equation Modeling。Sage。  new window
9.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
10.Csikszentmihalyi, Mihaly(1996)。Creativity: Flow and the Psychology of Discovery and Invention。HarperCollins Publishers。  new window
11.DeVellis, Robert F.(1991)。Scale Development: Theory and Applications。Sage。  new window
12.Aiken, Leona S.、West, Stephen G.、Reno, Raymond R.(1991)。Multiple regression: Testing and interpreting interactions。Sage。  new window
圖書論文
1.Bliese, P. D.。reliability: Implications for data aggregation and analysis。Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions。San Francisco, CA：Jossey-Bass。  new window
2.Dutton, J. E.、Roberts, L. M.、Bednar, J. S.(2010)。Prosocial practices, positive identity, and flourishing at work。Applied Positive Psychology: Improving Everyday Life, Schools, Work, Health, and Society。New York, NY：Routledge。  new window
3.Ashforth, B. E.、Tomiuk, M. A.(2000)。Emotional labour and authenticity. Views from service agents。Emotion in organizations。London：Sage。  new window
4.Ashkanasy, N. M.(2003)。Emotions in organizations: A multilevel perspective。Research in Multi-level Issues,Volume 2: Multi-level Issues in Organizational Behavior and Strategy。Oxford, UK：JAI Press。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
1. 部屬啊！您有做自己的機會嗎？尚嚴、專權雙元領導與部屬任務績效之關聯性：以情緒調節策略揭開潘朵拉的盒子
2. 部屬難為：領導者利組織不道德行為與部屬離職傾向、越級建言、主管導向組織公民行為與沉默行為之關係：以領導者-部屬交換關係為調節效果
3. 設計思考提升學習動機與問題解決信心--臺灣大學生學習設計思考課程的實證分析
4. 國際觀光旅館職場友誼與工作表現關係之探討--以卓越能力商數為中介變項
5. 青少年社會網絡指標及幽默表現風格之交互作用影響與被霸凌經驗之關係
6. 中高齡職涯未來時間觀、職場成功老化和就業力之關係--探討工作要求與資源的調節式中介作用
7. 居服員留任傾向之研究
8. 國中生所知覺到的教師自主支持、自我效能、任務價值對學習投入之影響
9. 病患不文明行為對情緒調節的影響：壓力心態與顧客導向的調節式中介模式
10. 重度工作投資與工作倦怠：健康促進與心理資本扮演之調節角色
11. 就事論事或將心比心？顧客不當對待與員工身心壓力的情緒歷程：壓力源評估與同理心特質的調節效果
12. 越南臺商外派人員之領導部屬交換對職場偏差行為之影響--以外在工作價值與工作不安全感為調節變項
13. 學校運動教練工作不安全感、組織認同、工作倦怠與工作退縮行為：工作要求-資源模式之觀點
14. 景觀餐廳顧客認知價值對行為意圖與額外願付價格之影響
15. 若即若離？探索TSSCI商管社群網絡結構及知識活動--編輯群重疊的策略觀點
 
無相關著作
 
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：1018（臺灣：1010，外國：8） ／ 本年度總使用人次：1541412 ／ 訪客人次（自102年09月）：67347248
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上