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題名：不同決策品質下之知識管理活動--以兩種決策模擬系統為例
書刊名：長榮大學學報
作者：吳岱儒 引用關係／朱斌妤 引用關係
作者(外文)：Wu, Tai-zu／Chu, Pin-yu
出版日期：2006
卷期：10:1
頁次：頁1-26
主題關鍵詞：知識管理；決策品質；模擬系統；Knowledge management；Decision quality；Simulation system
原始連結：連回原系統網址new window
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  • 共同引用共同引用:34
  • 點閱點閱:49
在知識經濟時代中，國內外組織推行知識管理已蔚為趨勢並成為取得競爭優勢的主要來源之一，但如何應用知識管理來提升決策品質之相關研究甚少。本研究藉由私部門之企業經營模擬決策系統與公部門之魚類資源決策系統，並依據系統所設定的績效指標作為決策品質標準，透過集群分析分成公私兩部門決策表現皆較佳與皆較差兩群，並進一步以變異數分析檢定兩群在（1）個人對模擬系統之態度與小組成員互動情形；（2）知識管理促進構面；（3）知識管理流程構面；（4）人口統計變項等問卷四部份的顯著差異處，最後透過數位平台僅收集計算企業經營模擬決策系統決策品質與知識管理活動間之回歸關係，發現知識創新顯著正向影響決策品質，並就相關研究結果提出建議。
During the era of knowledge-driven economy, most organizations adopt knowledge management (KM) to gain one of the main sources of the competitive advantage. But there is few relevant research of using KM to improve decision quality. Our research have examined the decision data of 302 subjects on two kinds of decision simulation systems, including both business operation simulation system (BOSS) and fishbanks decision simulation system, which represent the decision cases from private and public sector respectively. According to performance indicators provided by two kinds of simulation systems, cluster analysis was performed to divide subjects into four groups. According to high performance group and low performance group simultaneously on two simulation systems, ANOVA was conducted to compare the differences between the two groups specifically on (1) personal attitude toward simulation systems and personal interactions inside group; (2) perceived KM enablers; (3) KM management process activities; (4) demographic variables. Digital platform was designed to collect KM activities data on BOSS and binary logistic regression was performed to conclude that decision quality will be positively influenced by knowledge creation activity. Besides, some suggestions were proposed for the results.
期刊論文
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8.Gonzalez, L. M.、Giachetti, R. E.、Ramirez, G.(2005)。Knowledge management-centric help desk: Specification and performance evaluation。Decision Support Systems，40，389-405。  new window
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11.Higgison, S.(2003)。Your say: KM in North America。Knowledge Management Magazine，7(2)。  new window
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15.Yim, N. H.、Kim, S. H.、Kim, H. W.、Kwahk, K. Y.(2004)。Knowledge based decision making on higher level strategic concerns: System dynamics approach。Expert Systems with Applications，27(1)，143-158。  new window
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18.Cong, Xiaoming、Pandya, Kaushik V.(2003)。Issues of knowledge management in the public sector。Electronic Journal of Knowledge Management，1(2)，25-33。  new window
19.Conner, Kathleen R.(1991)。A Historical Comparison of Resource-Based Theory and Five Schools of Thought Within Industrial Organization Economics: Do We Have a New Theory of the Firm?。Journal of Management，17(1)，121-154。  new window
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21.Chauvel, D.、Despres, C.(2002)。A review of survey research in knowledge management: 1997-2001。Journal of Knowledge Management，6(3)，207-223。  new window
22.Greengard, S.(1998)。How to Make KM a Reality。Workforce，77(10)，90-92。  new window
23.Shin, M.、Holden, T.、Schmidt, R. A.(2001)。From Knowledge Theory to Management Practice: Toward an Integrated Approach。Information Processing and Management，37(2)，335-355。  new window
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27.Nonaka, Ikujiro、Konno, Noboru(1998)。The Concept of 'Ba': Building a Foundation for Knowledge Creation。California Management Review，40(3)，40-54。  new window
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29.Nonaka, Ikujiro、Toyama, Ryoko、Konno, Noboru(2000)。SECI, Ba and Leadership: A Unified Model of Dynamic Knowledge Creation。Long Range Planning，33(1)，5-34。  new window
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32.Weick, K. E.(1991)。The Nontraditional Quality of Organizational Learning。Organization Science，2(1)，116-124。  new window
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34.Wiig, Karl M.(2002)。Knowledge management in Public Administration。Journal of Knowledge Management，6(3)，224-239。  new window
35.Bryant, S. E.(2003)。The role of transformational and transactional leadership in creating, sharing and exploiting organizational knowledge。Journal of Leadership & Organizational Studies，9(4)，32-44。  new window
36.Nonaka, Ikujiro(1994)。A Dynamic Theory of Organizational Knowledge Creation。Organization Science，5(1)，14-37。  new window
37.Huber, George P.(1991)。Organizational Learning: The Contributing Processes and the Literatures。Organization Science，2(1)，88-115。  new window
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39.Davenport, Thomas H.、De long, David W.、Beers, Michael C.(1998)。Successful Knowledge Management Projects。Sloan Management Review，39(2)，43-57。  new window
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會議論文
1.王建彬(200005)。企業導入知識管理緣起&建構規劃。知識管理規劃與實務研討會。台北。  延伸查詢new window
2.陳家聲(200012)。知識管理在組織管理上的運用。知識管理研討會，中國圖書館學會、美國國際電腦中心研究院共同主辦 。台北。  延伸查詢new window
3.OECD(2003)。Conclusions from the results of the survey of knowledge management practice for ministries/departments/agencies of central government in OECD member countries。GOV/PUMA/HRM，(會議日期: 2003/02/03-2003/02/04)。  new window
研究報告
1.曾國鴻(2003)。高職電機科應用知識管理之研究 (計畫編號：NSC 90-2516-S-017-002)。  延伸查詢new window
學位論文
1.許進福(2001)。高科技產業建構知識管理系統關鍵成功因素之研究(碩士論文)。中原大學，桃園縣。  延伸查詢new window
2.康永村(2002)。政府機關知識管理系統建置之研究--以內政部為例(碩士論文)。淡江大學，台北縣。  延伸查詢new window
3.林淳一(1999)。建立知識管理資料庫以提昇企業競爭力之研究(碩士論文)。大葉大學。  延伸查詢new window
4.吳青穗(2004)。數位學習環境下個人知識管理能力之研究--以電子佈告欄環境為例(碩士論文)。國立中正大學，嘉義縣。  延伸查詢new window
5.林美良(2001)。知識管理在公部門應用之研究--以電子化政府為例(碩士論文)。國立政治大學，台北市。  延伸查詢new window
6.呂貞儀(2003)。企業推動知識管理與教育訓練之研究--以中華汽車為例(碩士論文)。國立臺北科技大學，台北市。  延伸查詢new window
7.李鍵壕(2004)。高雄市公務人員對知識管理系統之科技接受度(碩士論文)。國立中山大學，高雄市。  延伸查詢new window
8.翁國維(2004)。企業組織推動知識管理現況(碩士論文)。國立高雄師範大學，高雄市。  延伸查詢new window
9.詹天保(2004)。政府機關應用「知識管理」之研究--以臺北市政府為例(碩士論文)。中國文化大學，台北市。  延伸查詢new window
10.蔡華齡(2004)。國小自然與生活科技教師以虛擬社群實踐知識管理之歷程研究(碩士論文)。國立高雄師範大學，高雄市。  延伸查詢new window
11.林銓鋃(2000)。企業知識管理之應用架構--國內知識導向組織的個案研究(碩士論文)。國立中山大學，高雄市。  延伸查詢new window
12.湯皓宇(2000)。行政機關知識型組織之研究--以臺北市政府為個案(碩士論文)。國立政治大學，臺北市。  延伸查詢new window
13.潘品昇(2000)。企業實施知識管理與電子商務關聯性之研究(碩士論文)。大葉大學，彰化縣。  延伸查詢new window
14.劉淑娟(2000)。知識管理在學校營繕工程之運用(碩士論文)。國立東華大學，花蓮市。  延伸查詢new window
15.陳世彬(2001)。知識管理之探究--我國政府研考部門之分析(碩士論文)。國立中山大學，高雄市。  延伸查詢new window
16.黎士群(1999)。組織公平、信任與知識分享行為之關係性研究--以Unix系統管理人員為例(碩士論文)。銘傳大學。  延伸查詢new window
圖書
1.Scarborough, H.、Swan, J.、Preston, J.(1999)。Knowledge Management: A Literature Review。London：Institute of Personnel and Development。  new window
2.Leavitt, Harold J.(1964)。Managerial Psychology。Chicago, IL：The University of Chicago Press, Ltd.。  new window
3.Glasser, W.(1999)。Choice theory: A new psychology of personal freedom。New York, NY：Harper Collins Publishers。  new window
4.Nick, V. D.(2003)。The E-Learning fieldbook: Implementation lessons and case studies from companies that are making E-Learning work。New York：McGraw-Hill Press。  new window
5.Quinn, J. B.(1993)。Intelligent enterprise: A knowledge and service basedparagigm for industry。New York：The Free Press。  new window
6.Schmitt, N.(1997)。Naturalistic decision making in business and industrial organizations。Mahwah, NJ：Lawrence Erlbaum Associates。  new window
7.Anderson, Arthur、The American Productivity and Quality Center(1996)。The Knowledge Management Assessment Tool: External Benchmarking Version。Chicago, IL：New York：The American Productivity and Quality Center：McGraw Hill。  new window
8.Daft, Richard L.(2001)。Organization, Theory, and Design。South-Western College Publishing。  new window
9.馬曉雲(2001)。新經濟的運籌管理：知識管理。台北：中國生產力中心。  延伸查詢new window
10.O'Dell, Carla S.、Grayson, C. J., Jr.(1998)。If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice。New York：Simon and Schuster。  new window
11.梁定澎(2000)。電子商務理論與實務。台北：華泰文化事業公司。  延伸查詢new window
12.黃俊英(2000)。多變量分析。台北：中國經濟企業研究所。  延伸查詢new window
13.Nonaka, Ikujiro、Takeuchi, Hirotaka(1995)。The knowledge-creating company: How Japanese companies create the dynamics of innovation。Oxford University Press。  new window
14.Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。  new window
15.Nunnally, Jum C.、Bernstein, Ira H.、Berge, Jos M. F. ten(1967)。Psychometric Theory。New York：McGraw Hill Book Company。  new window
圖書論文
1.Duncan, R.、Weiss, A.(1979)。Organizational learning: Implications for organizational design。Research in organizational Behavior。Greenwich, CT：JAI Press。  new window
2.Earl, M.(1997)。Knowledge as strategy: Reflections on skandia international and shorko films。Knowledge in organizations。Newton, MA：Butterworth-Heinemann。  new window
3.Van der Spek, R.、Spijkervet, A.(1997)。Knowledge Management: Dealing Intelligently with Knowledge。Knowledge management and its integrative elements。Boca Raton, Fla.：CRC Press。  new window
 
 
 
 
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