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題名:運動俱樂部顧客再購行為意圖影響之研究
書刊名:運動知識學報
作者:許成源
作者(外文):Hsu, Chen-yuan
出版日期:2006
卷期:3:1
頁次:頁54-83
主題關鍵詞:運動俱樂部服務品質滿意度再購意願Sports clubService qualitySatisfactionRepurchase intention
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:33
  • 點閱點閱:33
期刊論文
1.江岷欽(1999)。運動倶樂部再造與顧客導向的服務理念。人力發展月刊,65,34-54。  延伸查詢new window
2.金玉珍(2001)。提升服務品質與顧客滿意度--品質運動之反省與展望。研習論壇月刊,4,26-32。  延伸查詢new window
3.蔡宏明(2001)。運動倶樂部對民眾互動的影響。遠景季刊,2(2),88-90。  延伸查詢new window
4.劉文斌(2001)。運動倶樂部對台灣的影響。遠東學報,27(2),84。  延伸查詢new window
5.廖又生(1986)。讀者就是顧客:論行銷觀念在圖書館經營上之應用。台北市立圈書館館訊,4,75。new window  延伸查詢new window
6.Brady, M. K.、Cronin, J. Jr.(2001)。Some new thought on conceptualizing perceived service quality: A hierarchical approach。Journal of Marketing,65,34-49。  new window
7.Cina, C.(1989)。Creating an effective consumer satisfaction program。The Journal of Business & Industrial Marketing,2/4,33-42。  new window
8.Crawford, J. C.、Getty, J. M.(1991)。The marketing of services: A quality perspective。Journal of Professional Services Marketing,8(1),5-15。  new window
9.Fay, C. J.(1994)。Royalties from loyalties。Journal of Business Strategy,15(2),47-51。  new window
10.Juran, J. M.(1986)。The quality trilogy。Quality Progress,Aug.,19-24。  new window
11.Kasper, H.(1988)。In problem perception, dissatisfaction and brand loyalty。Journal of economic psychology,9(3),387-397。  new window
12.Oliver, R. L.(1993)。A conceptual model of service quality and service quality and service satisfaction: compatible goals, different concepts。Advances in Services Marketing and Management,2,65-85。  new window
13.Singh, J.(1988)。Consumer complaint intentions and behavior: Definition and taxonomical issues。Journal of Marketing,52,93-107。  new window
14.Bearden, William O.、Teel, Jesse E.(1983)。Selected Determinants of Consumer Satisfaction and Complaint Reports。Journal of Marketing Research,20(1),21-28。  new window
15.Fredericks, Joan O.、Salter, James M. II(1995)。Beyond Customer Satisfaction。Management Review,84(5),29-32。  new window
16.Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing,67(4),420-450。  new window
17.郭崑謨、闕河士(19900700)。消費者抱怨行為及其影響因素之研究。管理評論,155-173。new window  延伸查詢new window
18.Levitt, Theodore(1972)。Production-Line Approach to Service。Harvard Business Review,50(5),41-52。  new window
19.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
20.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
21.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
22.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
23.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
24.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。  new window
25.Bloch, Peter H.、Richins, Marsha L.(1983)。A Theoretical Model for the Study of Product Importance Perceptions。Journal of Marketing,47(3),69-81。  new window
會議論文
1.Anderson, E. W.、Sullivan, M. W.(1990)。Customer Satisfaction and Retention Across Firms。The TIMS College of Marketing Special Interest Conference on Service Marketing。Nashville, TN。343-351。  new window
研究報告
1.Gronroos, Christian(1983)。Strategic Management and Marketing in the Service Sector。Marketing Science Institute。  new window
學位論文
1.金玉珍(1999)。洽公民眾對台北市區公所服務品質看法之研究(碩士論文)。國立政治大學。  延伸查詢new window
2.李永年(19980600)。商品品質與服務品質對顧客滿意度及忠誠度之影響--以加油站為例(碩士論文)。國立政治大學。  延伸查詢new window
3.張淑青(2000)。價格知覺對顧客滿意影響之研究--以觀光旅遊為例(博士論文)。國立臺北大學,新北市。new window  延伸查詢new window
圖書
1.楊錦洲(2001)。顧客服務創新價值--如何做好服務品質。台北:財團法人中衛發展中心。  延伸查詢new window
2.洪秀鑾(2002)。顧客,你的名字是老闆。台北:平安文化。  延伸查詢new window
3.嚴奇峰、Heskett, James L.(1987)。運動休閒相關產業的經營策略革命。台北:遠流圖書。  延伸查詢new window
4.衛南陽(2001)。服激我爭優勢,探索永嫌經營的奥秘。台北:商兆文化股份有限公司。  延伸查詢new window
5.Sasser, W. Earl、Olsen, Richard Paul、Wyckoff, D. Daryl(1978)。Management of Service Operations: Text and Cases。Allyn & Bacon, Inc.。  new window
其他
1.行政院陸委會(2001)。「倶樂部」政策說明,行政院大陸委員會。  延伸查詢new window
圖書論文
1.Czepiel, J. Z.、Larry, J. R.、Adebayo, A.(1974)。Perspectives on customer satisfaction。AMA combined proceedings。Chicago, IL:AMA。  new window
2.Day, R. L.、Landon, E. L.(1977)。Toward a Theory of Consumer Complaining Behavior。Consumer and Industrial Buying Behavior。New York:Amsterdam:North Holland。  new window
3.Day, R. L.(1977)。Toward a Process Model of Consumer Satisfaction。Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction。Cambridge, Mass:Marketing Science Institute。  new window
 
 
 
 
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