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11. | Huang, Yi-hui(2006)。Crisis Situation, Communication Strategies, and Media Coverage: A Multicast Study Revisiting the Communicative Response Model。Communication Research,33(3),180-205。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
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13. | Turner, M. M.(2007)。Using emotion in risk communication: The Anger Activism Model。Public Relations Review,33(2),114-119。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
14. | Coombs, W. Timothy(1998)。An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation。Journal of Public Relations Research,10(3),177-191。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
15. | Sturges, David L.(1994)。Communicating through Crisis: A Strategy for Organizational Survival。Management Communication Quarterly,7(3),297-316。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
16. | Coombs, W. Timothy、Holladay, Sherry J.(2002)。Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory。Management Communication Quarterly: An International Journal,16(2),165-186。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
17. | Benoit, William L.(1997)。Image Repair Discourse and Crisis Communication。Public Relations Review,23(2),177-186。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
18. | Benoit, William L.、Brinson, Susan L.(1999)。Queen Elizabeth's Image Repair Discourse: Insensitive Royal or Compassionate Queen?。Public Relations Review,25(2),145-156。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
19. | Bradford, Jeffrey L.、Garrett, Dennis E.(1995)。The Effectiveness of Corporate Communicative Responses to Accusations of Unethical Behavior。Journal of Business Ethics,14(11),875-892。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |