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D.、Azari, R.(2011)。Determinants and Outcomes of Patient-centered Care。Patient Education and Counseling,85(1),46-52。 | 8. | Capraro, Anthony J.、Broniarczyk, Susan、Srivastava, Rajendra K.(2003)。Factors Influencing the Likelihood of Customer Defection: The Role of Consumer Knowledge。Journal of the Academy of Marketing Science,31(2),164-175。 | 9. | Cha, E. -S.、Kim, K. H.、Erlen, J. A.(2007)。Translation of Scales in Cross-cultural Research: Issue and Techniques。Journal of Advanced Nursing,58(4),386-395。 | 10. | Chen, T. J.、Chou, L. F.、Hwang, S. J.(2006)。Patterns of Ambulatory Care Utilization in Taiwan。BMC Health Services Research,6(54),1-8。 | 11. | Chen, Y. H.、Chiou, H. Y.、Chen, P. L.(2008)。The Development of a Chinese Version of the Tobacco Use Subscale of the Behavioral Risk Factor Surveillance System (BRFSS)。Preventive Medicine,46(6),591-595。 | 12. | Church, A. T.(2001)。Personality Measurement in Cross-cultural Perspective。Journal of Personality,69(6),979-1006。 | 13. | Dwamena, F.、Holmes-Rovner, M.、Gaulden, C. M.、Jorgenson, S.、Sadigh, G.、Sikorskii, A.、Olomu, A.(2012)。Interventions for Providers to Promote a Patient-centred Approach in Clinical Consultations。Cochrane Database of Systematic Reviews,12。 | 14. | Evans, B. J.、Kiellerup, F. D.、Stanley, R. O.、Burrows, G. D.、Sweet, B.(1987)。A Communication Skills Programme for Increasing Patients' Satisfaction with General Practice Consultations。British Journal of Medical Psychology,60(4),373-378。 | 15. | Hui, Edwin C.(2005)。The Centrality of Patient-physician Relationship to Medical Professionalism: An Ethical Evaluation of Some Contemporary Models。Hong Kong Medical Journal,11(3),222-223。 | 16. | Ishikawa, H.、Hashimoto, H.、Kiuchi, T.(2013)。The Evolving Concept of "Patient-centeredness" in Patient-physician Communication Research。Social Science and Medicine,96,147-153。 | 17. | Jones, E. G.、Kay, M.(1992)。Instrumentation in Cross-cultural Research。Nursing Research,41(3),186-188。 | 18. | Laird-Fick, H. S.、Solomon, D.、Jodoin, C.、Dwamena, F. C.、Alexander, K.、Rawsthorne, L.、Smith, R. C.(2011)。Training Residents and Nurses to Work as a Patient-centered Care Team on a Medical Ward。Patient Education and Counseling,84(1),90-97。 | 19. | Ma, G. X.(2000)。Barriers to the Use of Health Services by Chinese Americans。Journal of Allied Health,29(2),64-70。 | 20. | Meterko, M.、Wright, S.、Lin, H.、Lowy, E.、Cleary, P. D.(2010)。Mortality among Patients with Acute Myocardial Infarction: The Influences of Patient-centered Care and Evidence-based Medicine。Health Services Research,45(5 Pt 1),1188-1204。 | 21. | Nye, C. D.、Roberts, B. W.、Saucier, G.、Zhou, X.(2008)。Testing the Measurement Equivalence of Personality Adjective Items across Cultures。Journal of Research in Personality,42(6),1524-1536。 | 22. | Rathert, C.、Wyrwich, M. D.、Boren, S. A.(2013)。Patient-centered Care and Outcomes: A Systematic Review of the Literature。Medical Care Research and Review,70(4),351-379。 | 23. | Robinson, J. H.、Callister, L. C.、Berry, J. A.、Dearing, K. A.(2008)。Patient-centered Care and Adherence: Definitions and Applications to Improve Outcomes。Journal of the American Academy of Nurse Practitioners,20(12),600-607。 | 24. | Smith, R. C.、Lyles, J. S.、Mettler, J. A.、Marshall, A. A.、Van Egeren, L. F.、Stoffelmayr, B. E.、Shebroe, V.(1995)。A Strategy for Improving Patient Satisfaction by the Intensive Training Residents in Psychosocial Medicine: A Controlled。Randomized Study, Academic Medicine,70(8),729-732。 | 25. | Smith, R. C.、Lyles, J. S.、Mettler, J.、Stoffelmayr, B. E.、Van Egeren, L. F.、Marshall, A. A.、Greenbaum, R. B.(1998)。The Effectiveness of Intensive Training for Residents in Interviewing: A Randomized, Controlled Study。Annals of Internal Medicine,128(2),118-126。 | 26. | Sousa, V. D.、Zauszniewski, J. A.、Mendes, I. A. C.、Zanetti, M. L.(2005)。Cross-cultural Equivalence and Psychometric Properties of the Portuguese Version of the Depressive Cognition Scale。Journal of Nursing Measurement,13(2),87-99。 | 27. | Stewart, M.、Brown, J. B.、Donner, A.、McWhinney, I. R.、Oates, J.、Weston, W. W.、Jordan, J.(2000)。The Impact of Patient-centered Care on Outcomes。The Journal of Family Practice,49(9),796-804。 | 28. | McDermott, M. A. N.、Palchanes, K.(1994)。A Literature Review of the Critical Elements in Translation Theory。Journal of Nursing Scholarship,26(2),113-118。 | 29. | Chen, Y. -C.(2002)。Chinese Values, Health and Nursing。Journal of Advanced Nursing,36(2),270-273。 | 30. | 王嵩竑(20081200)。醫療服務品質與病人滿意度之相關性。北市醫學雜誌,5(6),582-592。 延伸查詢 | 31. | Bagozzi, R. P.、Yi, Y.、Phillips, L. W.(1991)。Assessing construct validity in organizational reseasrch。Administrative Science Quarterly,36(3),421-458。 | 32. | Iacobucci, D.、Duhachek, A.(2003)。Advancing Alpha: Measuring Reliability with Confidence。Journal of Consumer Psychology,13(4),478-487。 | 33. | Mercer, S. W.、Reynolds, W. J.(2002)。Empathy and quality of care。The British Journal of General Practice,52,9-13。 | 34. | Laine, C.、Davidoff, F.(1996)。Patient-centered Medicine: A Professional Evolution。Journal of the American Medical Association,275(2),152-156。 | 35. | Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。 | 36. | Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。 | 37. | 葉娟娟、蔡文正、鍾政達、龔佩珍(20080300)。病患與醫護人員對醫療服務品質認知落差之探討--以心導管利用為例。醫務管理期刊,9(1),1-20。 延伸查詢 | 38. | 蔡文正、龔佩珍、翁瑞宏、石賢彥(20041200)。基層醫師與民眾之服務品質認知落差分析。醫務管理期刊,5(4),385-402。 延伸查詢 | 39. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。 | 學位論文1. | Evans, B. J.(1983)。Patients' Views of the GPs: A Preliminary Study of General Practitioners' Interviewing Practices and Patient Reactions(博士論文)。Swinburne Institute of Technology,Hawthorn, Australia。 | 圖書1. | Behling, Orlando、Law, Kenneth S.(2000)。Translating Questionnaires and Other Research Instruments: Problems and Solutions。Sage Publications。 | 2. | Smith, R. C.(2002)。Patient-centered Interviewing: An Evidence-based Method。Philadelphia, PA:Lippincott Williams and Wilkins。 | 3. | Nunnally, Jum C.、Bernstein, Ira H.(1994)。Psychological theory。MacGraw-Hill。 | 4. | Institute of Medicine(2001)。Crossing the quality chasm: A new health system for the 21st century。Washington, DC:National Academy Press。 | |
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