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題名:中部地區護理長工作滿意度之探討
書刊名:護理暨健康照護研究
作者:詹慧珠宋琇鈺莊照明宋明唐邱淑慧
作者(外文):Chan, Hui-chuSung, Hsiu-yuChuang, Chao-mingSung, Ming-tangChiu, Shu-hui
出版日期:2015
卷期:11:2
頁次:頁119-128
主題關鍵詞:臺灣護理長工作滿意度TaiwanHead nurseJob satisfaction
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:68
  • 點閱點閱:54
背 景:「工作滿意度」是工作者對工作性質、環境、組織所呈現的情感性的認知感受與表達。當前醫院面臨護理長不斷流失或轉任,因此探討護理長的滿意度是有意義的。目 的:探討護理長的工作滿意度。方 法:本研究設計採橫斷描述性方法。以中部四縣市(臺中縣、臺中市、彰化縣、彰化市、雲林縣、南投縣)之26家地區級以上(含)教學醫院,以隨機方式抽取出8家醫院做為研究對象(共取樣141位)。研究工具採中文版之工作滿意量表(Mueller-McCloskey Satisfaction Scale),項目包括:互動、專業參與、工作酬勞、環境掌握、排班、整體滿意共32題,對中部地區之教學醫院護理長進行施測。結 果:滿意度最高者為「互動」(3.59 ± 0.46),其次為「排班」(3.53 ± 0.62)、「工作環境的掌握」(3.52 ± 0.55);滿意度最低者為「工作酬勞」(2.94 ± 0.62),其次為「專業的參與」(3.25 ± 0.51);護理長工作滿意度醫學中心優於地區醫院,公家醫院優於財團法人及私人醫院。結論/實務應用:於提升「工作酬勞」須考慮小規模醫院受經費之限制下,可思考加強組織營造以提升組織內部之向心力。「專業的參與」(寫作/研究/參與決策/責任分量等)層面,應考量護理長之行政/研究/寫作之工作量,適時輔導護理長研究及書寫能力。護理長對可以「自控」的項目(互動/排班)滿意度偏高,但對「他控」的行政事務項目(工作酬勞/專業的參與)則得分偏低。若能將許多事務提供「討論平臺」將「他控」轉為「自控」,或許對工作滿意度將有所助益。
Background: Job satisfaction reflects the emotional perceptions and expressed opinions of workers regarding the nature of their work, work environment, and employer organization. The currently high rate of turnover among head nurses at hospitals in Taiwan makes it meaningful to study the current state of head nurse job satisfaction. Purpose: This study examines the job satisfaction of head nurses in Taiwan. Methods: This cross‐sectional, descriptive study included data from 141 head nurse participants from 26 teaching hospitals in four counties (Taichung, Changhua, Yunlin, and Nantou) in Central Taiwan. The Mueller‐ McCloskey Satisfaction Scale (MMSS) was used as the research tool to address the six dimensions of interaction, professional engagement, compensation, control over environment, scheduling, and overall satisfaction. Results: The research findings showed that Interaction (3.59 ± 0.46) had the highest satisfaction score, followed by scheduling (3.53 ± 0.62) and control over environment (3.52 ± 0.55). Compensation (2.94 ± 0.62) garnered the lowest satisfaction score, followed by professional engagement (3.25 ± 0.51). The satisfaction of participants who worked at medical centers was higher than of those working at local hospitals. Additionally, the satisfaction of participants who worked at public hospitals was higher than of those working at institutional or private hospitals. Conclusions / Implications for Practice: The findings support the importance of increasing head‐nurse compensation in local (smaller) hospitals. However, existing budget constraints are likely to make this difficult in many cases. Thus, an alternative is for hospitals to use team‐building efforts to strengthen intra‐organizational rapport. To improve the Professional Engagement dimension, the administrative/research/authorship workload of head nurses should be monitored and assistance may be provided to improve research and writing skills as necessary. The satisfaction of head nurses on items that could be self‐controlled (e.g., interaction/scheduling) tended to be high, while items that were under external control (e.g., compensation/professional engagement) tended to be low. Therefore, hospital‐based discussion platform may be developed to foster open discussion and consideration of externally controlled issues in order to enhance head‐nurse participation and increase job satisfaction.
期刊論文
1.趙明玲、邢鴻君、陳靜香、張淑敏(20101200)。領導型態、工作滿意度、組織承諾與離職意願之相關性研究。醫務管理期刊,11(4),297-310。new window  延伸查詢new window
2.Ravari, L.、Bazargan, M.、Vanaki, Z.、Mirzaei, T.(2012)。Job satisfaction among Iranian hospital-based practicing nurses: Examining the influence of self-expectation, social interaction and organizational situations。Journal of Nursing Management,20(4),522-533。  new window
3.Lu, H.、Barriball, K. L.、Zhang, X.、While, A. E.(2012)。Job satisfaction among hospital nurses revisited: A systematic review。International Journal of Nursing Studies,49(8),1017-1038。  new window
4.Lee, F. K.(1998)。Job satisfaction and autonomy of Hong Kong registered nurses。Journal of Advanced Nursing,27(2),355-363。  new window
5.Ingersoll, G. L.、Olsan, T.、Drew-Cates, J.、DeVinney, B. C.、Davies, J.(2002)。Nurses' job satisfacation, organizational commitment, and career intent。Journal of Nursing,32(5),250-263。  new window
6.Huber, D. L.、Mass, M.、McCloskey, J.、Scherb, C. A.、Goode, C. J.、Watson, C.(2000)。Evaluating nursing administration instruments。Journal of Nursing Administration,30(5),251-272。  new window
7.Dignani, L.、Toccaceli, A.(2013)。Nurses and job satisfaction: Results of an Italian survey。Journal of US-China Public Administration,10(4),379-387。  new window
8.鄧素文(20140400)。臺灣護理人力概況與解決策略。護理雜誌,61(2),5-12。new window  延伸查詢new window
9.馬瑞菊、蔡惠貞(2014)。論護理行政管理者的快樂與痛苦。馬偕護理雜誌,8(1),7-14。  延伸查詢new window
10.Yaktia, U. S.、Azoury, N. B. R.、Doumit, M. A. A.(2003)。Personal characteristics and job satisfaction among nurses in Lebanon。Journal of Nursing Administration,33(7/8),384-390。  new window
11.蕭美玉、陳季員(19990500)。高雄市醫院護理人員工作滿意度及其預測因子之探討。大仁學報,17,293-305。  延伸查詢new window
12.鍾正姮、陳綉琴、黃升苗(20040300)。手術室護理人員工作滿意度調查。長庚護理,15(1)=45,15-21。new window  延伸查詢new window
13.詹慧珠、宋琇鈺、林麗英、朱淑媛、劉波兒(20080900)。中部地區護理長工作壓力與因應策略之探討。實證護理,4(3),200-211。new window  延伸查詢new window
14.胡蓮珍、曾淑梅、袁素娟(20030500)。中部某醫學中心護理人員工作滿意度及其相關因素之探討。中山醫學雜誌,14(2),315-325。  延伸查詢new window
15.McNeese-Smith, D. K.(1999)。A content analysis of staff nurse descriptions of job satisfaction and dissatisfaction。Journal of Advanced Nursing,29(6),1332-1342。  new window
16.陳玉枝、邱臺生、陳真瑗(19940300)。護理管理特性與護理長之工作滿意度及組織使命感相關性探討。榮總護理,11(1),14-28。new window  延伸查詢new window
17.Price, J. L.、Mueller, C. W.(2001)。Reflections on the Determinants of Voluntary Turnover。International Journal of Manpower,22(7),600-624。  new window
18.Mueller, C. W.、McCloskey, J. C.(1990)。Nurses' job satisfaction: A proposed measure。Nursing Research,39(2),113-117。  new window
19.潘依琳、張媚(19980200)。醫院護理人員之工作特性、成就動機對工作投入、工作滿足、與留職意願之影響。中華公共衛生雜誌,17(1),48-58。new window  延伸查詢new window
20.Thoresen, Carl J.、Judge, Timothy A.、Bono, Joyce E.、Patton, Gregory K.(2001)。The Job Satisfaction-job Performance Relationship: A Qualitative and Quantitative Review。Psychological Bulletin,127(3),376-407。  new window
21.Lynn, M. R.(1986)。Determination and quantification of content validity。Nursing Research,35(6),382-385。  new window
22.李瑞華、張芙美、賴惠玲、李茹萍(20080400)。臺東縣公共衛生護理人員專業承諾與工作價值觀之探討。志為護理,7(2),79-92。  延伸查詢new window
23.蔡欣玲、林小玲(20010900)。護理人員工作滿意度量表之信效度測試。榮總護理,18(3),270-280。new window  延伸查詢new window
研究報告
1.尹祚芊、吳宜樺(2008)。護理薪資結構及績效福利制度對勞動供給之影響 (計畫編號:DOH97-TD-M-113-96011)。台北市:行政院衛生署。  延伸查詢new window
學位論文
1.吳佳蓉(2003)。醫療機構中員工滿意度、離職傾向與經營績效間相關性之影響研究(碩士論文)。義守大學。  延伸查詢new window
2.酆淑琴(2007)。護理長工作輪調壓力源與工作滿意度相關因素之探討(碩士論文)。臺北醫學大學。  延伸查詢new window
圖書
1.吳明隆、涂金堂(2005)。SPSS與統計應用分析實務。五南圖書出版股份有限公司。  延伸查詢new window
其他
1.財團法人醫院評鑑暨醫療品質策進會(20060616)。醫院評鑑合格名單,http://www.tjcha.org.tw/admin/94list.asp。  延伸查詢new window
圖書論文
1.Locke, E. A.(1976)。The Nature and Causes of Job Satisfaction。Handbook of industrial and organizational psychology。Chicago, IL:Rand McNally Press。  new window
2.Hulin, C. L.、Judge, T. A.(2003)。Job attitudes。Handbook of psychology: Industrial and organizational psychology。Hoboken, NJ:Wiley。  new window
 
 
 
 
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