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題名：委外式員工協助方案心理師之專業倫理困境與其因應策略
書刊名：教育心理學報
作者：王韋琇／陳姝蓉／王智弘 引用關係
作者(外文)：Wang, Wei-hsiu／Chen, Daisy／Wang, Chih-hung
出版日期：2015
卷期：47:2
頁次：頁199-216
主題關鍵詞：心理師；因應策略；委外式員工協助方案；專業倫理；Corresponding strategy；Counseling psychologists；The external model of EAP；Professional ethics
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(7) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:7
  • 共同引用共同引用:24
  • 點閱點閱:63
本研究旨在探討委外式員工協助方案心理師遭逢之專業倫理困境與因應策略。對五名心理師採個別深度訪談，以內容分析法行質性資料分析。研究結果之助人專業倫理困境有：（1）心理師處在以誰利益為優先之為難；（2）心理師感知企業在導入諮商專業時的測試舉動；（3）心理師處在企業講求成本控制的壓力；（4）心理師擔心個案免受傷害權遭到威脅；（5）心理師卡在個案無求助意願，但有受助需要之間的掙扎；（6）心理師處在個案福祉與機構要求之間的衝突。其因應策略為：（1）心理師向企業傳達助人價值理念，化解利益衝突的為難；（2）心理師以關懷、勇氣的助人特質，化解企業的防備心；（3）心理師以具體可行策略，走出企業講求成本控制的困境；（4）心理師調整諮商風格，維護個案的免受傷害權；（5）心理師實踐諮商的助人取向，化解個案無求助意願的困境；（6）心理師發揮合作精神，消除在個案福祉與機構要求間的衝突。最後，依據研究結果提出參考建議。
This study is aimedatdiscussing the professional ethical dilemmas that psychologists encounter in outsourcingemployee assistance programs and their coping strategies. We have individual in-depth interviews with five psychologistsand analyzed the data by qualitative content analysis. The resultsshow the professional ethical dilemmas as following: (1) psychologists are in the embarrassing situation that whose interests should take the priority; (2) psychologists perceive challenges against enterprises introducing professional consultation; (3) psychologists face the pressure thatenterprises are cost-controllingoriented; (4) psychologists worry that the right of doing no harm in individual cases will be jeopardized; (5) psychologists are stuck when individual cases are not willing to seek help but really need help; (6) psychologists face conflicts because of the welfare of individual cases and demands of institutions.The coping strategies are as following: (1) psychologists convey the value of helping others to enterprises and solve the difficulty of interest conflicts; (2) psychologists utilize the characteristics of caringness and encouragement to help others, then dissolve the defense of enterprise; (3) psychologistsutilize specific and feasible strategies to step out of the dilemma that enterprises are cost-controlling oriented; (4) psychologists adjust their counseling style todeal with unaccomplished matters that fail to safeguard the rights of the cases; (5) psychologists practice consultation to help people and resolve predicaments where individual cases are not willing to seek help; (6) psychologists develop a spirit of cooperation in order to eliminate conflicts from the welfare of individual cases and demands of institutions.Finally, we will propose the recommendations based on the findings of this study.
期刊論文
1.Johnson, J. D.(2008)。Employee assistance programs: Sources of assistance relations to inputs and outcomes。Journal of Workplace Behavioral Health，23，263-282。  new window
2.Spetch, A.、Howland, A.、Lowman, R. L.(2011)。EAP utilization patterns and employee absenteeism: Results of an empirical 3year longitudinal study in a national Canadian retail corporation。Consulting Psychology Journal: Practice and Research，63(2)，110-128。  new window
3.王智弘(2013)。借鏡美國發展台灣特色聯合服務模式EAPs 讓員工「足甘心」。能力雜誌，683，76-82。  延伸查詢new window
4.王智弘(2013)。HR 變身幸福推手8 方式拼幸福員工So Happy。能力雜誌，687，104-109。  延伸查詢new window
5.周雪璉(2012)。企業諮商師面對諮商專業倫理的挑戰與準備。輔導季刊，48(2)，53-59。  延伸查詢new window
6.林桂碧(2008)。台灣地區企業員工協助方案的現況與展望。環保資訊月刊，118。  延伸查詢new window
7.郭豐慶(2010)。企業諮商對員工工作效率影響機制初探。諮商與輔導，299，2-5。  延伸查詢new window
8.Federal Register(2010)。Treatment can be provided by EAP, but EAP can' t be a "gatekeeper"。Alcoholism & Drug Abuse Weekly，22(9)，7。  new window
9.McLeod, J.、McLeod, J.(2001)。How effective is workplace counseling? A review of research literature。Counseling Psychotherapy Research，1，184-191。  new window
10.McWhirter, E. H.、Linzer, M.(1994)。The provision of critical incident stress debriefing services by EAPs: A case study。Journal of Mental Health Counseling，16，403-414。  new window
11.Roman, P. M.(1981)。From employee alcoholism to employee assistance. Deemphases on prevention and alcohol problems in work-based programs。Journal of Studies on Alcohol，42(3)，244-272。  new window
12.Roman, P.、Blum, T.(1987)。Ethics in worksite health programming: Who is served?。Health Education Quarterly，14(1)，57-70。  new window
13.Schonberg, S. E.、Lee, S. S.(1996)。Identifying the real EAP client: Ensuing ethical dilemmas。Ethics & Behavior，6(3)，203-213。  new window
14.Yi, L. M.、Ellis, E.(2000)。Insider-outsider perspectives of guanxi。Business Horizons，43(1)，25-30。  new window
15.陳家聲、吳就君、張德聰、張素凰、楊蓓(20040300)。職場心理健康促進系統模型的建構。人力資源管理學報，4(1)，29-47。new window  延伸查詢new window
16.楊明磊(20030600)。幫忙還是幫倒忙？--員工協助方案中諮商師的定位衝突與因應。輔導季刊，39(2)，62-68。new window  延伸查詢new window
17.楊明磊(20090900)。職場健康心理學與企業員工諮商。輔導季刊，45(3)，7-18。new window  延伸查詢new window
18.洪瑞斌(20120300)。再思職場諮商師的價值兩難問題：以組織多重真實觀為解決之道。輔導季刊，48(1)，30-39。new window  延伸查詢new window
學位論文
1.周雪璉(2011)。企業諮商人員專業倫理衝突經驗探究(碩士論文)。國立臺北教育大學。  延伸查詢new window
圖書
1.Corey, G.、Corey, M. S.、Callanan, P.(2011)。Issues and ethics in the helping professions。Monterey, CA：Cengage Learning。  new window
2.趙然(2011)。員工協助方案專業人員手冊。台北：張老師。  延伸查詢new window
3.Carroll, M.(1996)。Workplace counseling: A system approach to employee care。Sage。  new window
4.Richard, M. A.、Emener, W. G.、Hutchison, W. S.(2009)。Employee assistance programs: Wellness/enhancement programming。Springfield, Illinois：Charles C. Thomas。  new window
5.Doherty, W. J.(1995)。Soul searching: Why psychotherapy must promote moral responsibility。New York, NY：Basic Books。  new window
6.牛格正、王智弘(2008)。助人專業倫理。心靈工坊。  延伸查詢new window
7.Patton, Michael Quinn(2002)。Qualitative Research and Evaluation Methods。Sage。  new window
8.鈕文英(2012)。質性研究方法與論文寫作。雙葉書廊。  延伸查詢new window
9.Barnard, Chester I.(1938)。The Functions of the Executive。Harvard University Press。  new window
其他
1.考選部(2011)。各項國家考試應考資格查詢【專門職業及技術人員高等考試心理師考試】，http://wwwc.moex.gov.tw/main/ExamQual/wfrmExamQualap.aspx?kind=2&menu_id=1490&examqual_id=780， 2011/05/06。  延伸查詢new window
2.Buon, T.，Taylor, J.(2007)。A review of the employee assistance programme (EAP) market in the UK，http://www.buon.net/files。  new window
3.Employee Assistance Professionals Association(2009)。EAPa code of ethics，http://www.eapassn.org/files/public/EAPAcodeofethics0809.pdf。  new window
4.臺灣輔導與諮商學會(20011116)。台灣輔導與諮商學會諮商專業倫理守則，http://www.guidance.org.tw/ethic_001.html。  延伸查詢new window
圖書論文
1.Carroll, M.(1997)。Counselling in Organizations: An Overview。Handbook of Counselling in Organizations。London：Sage。  new window
2.Shea, C.、Bond, T.(1997)。Ethical issues for counseling in organizations。Handbook of counseling in organizations。Sage。  new window
 
 
 
 
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