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27. | 楊政樺、盧衍良、蔡承孛(20141200)。涉入性、知覺價值、忠誠度、滿意度與重遊意願之關係研究--以來臺自由行陸客為例。餐旅暨觀光,11(4),243-272。 延伸查詢 |
28. | 張旭華、呂鑌洧(20090600)。運用TRIZ-based方法於創新服務品質之設計--以保險業為例。品質學報,16(3),179-193。 延伸查詢 |