期刊論文| 1. | Chen, L.-F.(2014)。A novel framework for customer-driven service strategies: A case study of a restaurant chain。Tourism Management，41，119-128。   |
| 2. | Choi, S. S.、Cha, S. H.、Tappert, C. C.(2010)。A survey of binary similarity and distance measures。Journal of Systemics, Cybemetics and Informatics，8(1)，43-48。 |
| 3. | Löfgren, Martin、Witell, Lars(2008)。Two decades of using Kano's theory of attractive quality: A literature review。The Quality Management Journal，15(1)，59-75。 |
| 4. | Brandt, D. Randall(1988)。How Service Marketers Can Identify Value-Enhancing Service Elements。The Journal of Services Marketing，2(3)，35-41。 |
| 5. | Witell, L.、Löfgren, M.(2007)。Classification of quality attributes。Managing Service Quality: An International Journal，17(1)，54-73。 |
| 6. | Mikulić, J.、Prebežac, D.(2011)。A critical review of techniques for classifying quality attributes in the Kano model。Managing Service Quality: An International Journal，21(1)，46-66。 |
| 7. | Albayrak, T.、Caber, M.(2013)。Penalty-Reward-Contrast Analysis: a review of its application in customer satisfaction research。Total Quality Management & Business Excellence，24(11/12)，1288-1300。 |
| 8. | Chen, Li-Fei(2012)。A novel approach to regression analysis for the classification of quality attributes in the Kano model: an empirical test in the food and beverage industry。Omega，40(5)，651-659。 |
| 9. | Chen, L.-F.(2015)。Exploring asymmetric effects of attribute performance on customer satisfaction using association rule method。International Journal of Hospitality Management，47(3)，54-64。 |
| 10. | Lin, S.-P.、Yang, C.-L.、Chan, Y.-H.、Sheu, C.(2010)。Refining Kano's 'quality attributes--satisfaction' model: a moderated regression approach。International Journal of Production Economics，126(2)，255-263。 |
| 11. | Finch, H.(2005)。Comparison of distance measures in cluster analysis with dichotomous data。Journal of Data Science，3(1)，85-100。 |
| 12. | Ting, S.-C.、Chen, C.-N.(2002)。The asymmetrical and nonlinear effects of store quality attributes on customer satisfaction。Total Quality Management，13(4)，547-569。 |
| 13. | Slevitch, L.、Oh, H.(2010)。Asymmetric relationship between attribute performance and customer satisfaction: A new perspective。International Journal of Hospitality Management，29(4)，559-569。 |
| 14. | Stevens, Pete、Knutson, Bonnie J.、Patton, Mark(1995)。Dineserv: A tool for measuring service quality in restaurants。Cornell Hotel and Restaurant Administration Quarterly，36(2)，56-60。 |
| 15. | 狩野紀昭、瀬楽信彦、高橋文夫、辻新一(1984)。魅力的品質と当り前品質。品質，14(2)，147-156。 延伸查詢 |