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題名:知覺品質與參考價格對消費者知覺價值與購買意願之影響
書刊名:企業管理學報
作者:張重昭 引用關係周宇貞
作者(外文):Chang, Chung-chauChou, Yu-jen
出版日期:1999
卷期:45
頁次:頁1-35
主題關鍵詞:知覺品質參考價格獲得價值交易價值Perceived qualityReference priceAcquisition valueTransaction value
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(19) 博士論文(4) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:17
  • 共同引用共同引用:11
  • 點閱點閱:56
     消費者購物時之購買意願與搜尋意圖通常決定於其所知覺之獲得獲值(perceived acquisition value) (Dickson & Sawyer, 1990),而知覺獲得價值又決定於知覺產品品質 、實際支付價格、消費者之內部參考價格。本研究探討「參考價格」與「知覺品質」對消費 者知覺價值與購買意願之影響,其中除考量知覺品質、外部參考價格以及內部參考價格對知 覺價值的影響外,在外部參考價格的部份,同時納入合理低、合理高、誇大參考價格之相對 影響。本研究採用3(合理低、合理高、誇大參考價格)x2(低價、高價),以消費者之知 覺品質、內部參考價格、知覺交易價值、知覺獲得價值、購買意願、搜尋意圖作為內生構念 。研究結果顯示,(1)消費者在面對知名品牌產品時,其知覺品質並不會受到廣告參考價格 (市價)與售價之影響。(2)當消費者的知覺品質、廣告參考價格、廣告售價愈高時,其內 部參考價格會愈高。(3)當消費者的知覺品質、知覺交易價值愈高時,則其知覺獲得價值會 愈高;且當消費者的內部參考價格愈高時,其所獲得的知覺交易價值會愈高。(4)就學生消 費群而言,當其知覺獲得價值愈高,則購買意願愈高,但其搜尋意圖則不受知覺獲得價值的 影響。
     This research is aimed at exploring the possible effects of consumers' perceived quality and perceived value on their search and purchase intention. A3 (plausible-low, plausible high, and implausible-high reference price) x2(low and high selling price) between-subject factorial design is employed in our study. The results show that: (1)Advertised reference price and advertised selling price did not affect consumer's perceived quality significantly for famous brands. (2) Consumer's internal reference prices are positively affected by perceived quality, advertised selling price, and advertised reference prices. (3)Higher perceived quality or higher perceived transaction value results in higher perceived acquisition value. (4)There is a positive relation between perceived acquisition value and willingness to buy, but perceived acquisition value does not affect search intention.
期刊論文
1.Lichtenstein, D. R.、Bearden, W. O.(1989)。Contextual Inferences on Perceptions of Merchant Supplied Reference Price。Journal of Consumer Research,16(1),55-66。  new window
2.Lichtenstein, Donald R.、Burton, Scot、Bradley, S. O'Hara(1989)。Marketplace Attribution and Consumer Evaluation of Discount Claims。Psychology & Marketing,6(3),163-180。  new window
3.Biswas, A.、Burton, S.(1993)。Consumer perceptions of tensile price claims in advertisements: an assessment of claim types across different discount levels。Journal of the Academy of Marketing Science,21(3),217-229。  new window
4.Sherif, C. W.(1963)。Social Categorization as a Function of Latitude of Acceptance and Series Range。Journal of Abnormal Social Psychology,67(2),148-156。  new window
5.Lichtenstein, D. R.、Burton, S.、Karson, E. J.(1991)。The Effect of Semantic Cues on Consumer Perceptions of Reference Price Ads。Journal of Consumer Research,18(3),380-391。  new window
6.Biswas, Abhijit(1992)。The Moderating Role of Brand Familiarity in Reference Price Perception。Journal of Business Research,25(3),251-262。  new window
7.Winer, R. S.(1986)。A Reference Price Model of Brand Choice for Frequently Purchased Products。Journal of Consumer Research,13(2),250-256。  new window
8.張重昭、高麗文(1995)。參考價格對消費者行為之影響。中山管理評論,2,80-107。new window  延伸查詢new window
9.Biswas, A.、Sherrel, D. L.(1993)。The Influence of Product Knowledge and Brand Name on Internal Price Standard and Confidence。Psychology and Marketing,10,31-46。  new window
10.Rajendran, K. N.、Tellis, Gerard J.(1994)。Contextual and Temporal Components of Reference Price。Journal of Marketing,58(1),22-34。  new window
11.Biswas, A.、Blair, E. A.(1991)。Contextual Effects of Reference Prices in Retail Advertisement。Journal of Marketing,55,1-12。  new window
12.Oliver, Richard L.、Swan, John E.(1989)。Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach。Journal of Marketing,53,21-35。  new window
13.Marmorstein, Howard、Dhruv, Grewal、Fishe, Raymond P. H.(1992)。The Value of Time Spent in Price Comparison Shopping: Survey and Experimental Evidence。Journal of Consumer Research,19,52-61。  new window
14.Biswas, Abhijit、Wilson, Elizabeth J.、Licata, Jane W.(1993)。Reference Pricing Studies in Marketing: A Synthesis of Research Result。Journal of Business Research,27,239-256。  new window
15.Curry, David J.(1985)。Measuring Price and Quality Competition。Journal of Marketing,49(2),106-117。  new window
16.Grewal, Dhruv(1995)。Product Quality Expectations: Towards an Understanding of Their Antecedents and Consequences。Journal of Business and Psychology,9,52-62。  new window
17.Lichtenstein, Donald R.、Bearden, William O.(1988)。An Investigation of Consumer Evaluations of Reference Price Discount Claims。Journal of Business Research,17,189-200。  new window
18.Rao, Akshay R.、Monroe, Kent B.(1989)。The Effect of Price, Brand Name, and Store Name on Buyers’ Subjective Product Assessments: An Integrative Review。Journal of Marketing Research,26,351-357。  new window
19.Herr, Paul M.(1989)。Priming Price: Prior Knowledge and Context Effects。Journal of Consumer Research,16(1),67-75。  new window
20.Stigler, George Joseph(1961)。The Economics of Information。Journal of Political Economy,69(3),213-225。  new window
21.Phillips, L. W.、Chang, D. R.、Buzzell, R. D.(1983)。Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses。Journal of Marketing,47(2),26-43。  new window
22.Urbany, Joel E.、Bearden, William O.、Weilbaker, Dan C.(1988)。The Effect of Plausible and Exaggerated Reference Prices on Consumer Perceptions and Price Search。Journal of Consumer Research,15(1),95-110。  new window
23.Thaler, Richard H.(1985)。Mental Accounting and Consumer Choice。Marketing Science,4(3),199-214。  new window
24.Grewal, Dhruv、Monroe, Kent B.、Krishnan, Ramayya(1998)。The Effects of Price-Comparison Advertising on Buyers' Perceptions of Acquisition Value, Transaction Value, and Behavioral Intentions。Journal of Marketing,62(2),46-59。  new window
25.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research,17(4),375-384。  new window
26.Dickson, Peter R.、Sawyer, Alan G.(1990)。The Price Knowledge and Search of Supermarket Shoppers。Journal of Marketing,54(3),42-53。  new window
27.Huppertz, John W.、Arenson, Sidney J.、Evans, Richard H.(1978)。An Application of Equity Theory to Buyer-Seller Exchange Situations。Journal of Marketing Research,15(2),250-260。  new window
28.Della Bitta, Albert J.、Monroe, Kent B.、McGinnis, John M.(1981)。Consumer perceptions of comparative price advertisements。Journal of Marketing Research,18(4),416-427。  new window
29.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effects of Price, Brand, and Store Information on Buyer's Product Evaluations。Journal of Marketing Research,28(3),307-319。  new window
30.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
31.Rao, Akshay R.、Monroe, Kent B.(1988)。The Moderating Effect of Prior Knowledge on Cue Utilization in Product Evaluations。Journal of Consumer Research,15(2),253-264。  new window
會議論文
1.Monroe, K. B.、Chapman, Joesph D.(1987)。Framing Effects on Buyers Subjective Product Evaluations。Advances in Consumer Research。UT: Association for Consumer Research。193-197。  new window
2.Monroe, K. B.、Grewal, Dhruv、Compeau, Larry D.(1991)。The Concept of Reference Prices: Theoretical Justifications and Research Issues。Association for Consumer Research Conference。Chicago, Illinois。  new window
研究報告
1.Urbany, Joel E.、Dickson, Peter R.(1990)。Consumer Knowledge of Normal Prices: An Exploratory Study and Framework。Cambridge, Ma:Marketing Science Institute。  new window
學位論文
1.吳柏青(1996)。國家刻板印象、參考價格與產品知識對產品評價的影響--以大學生評價汽 車產品為例(碩士論文)。國立成功大學。  延伸查詢new window
2.王旭民(1995)。參考價格建構方式、脈絡線索對消費者價格認知的影響(碩士論文)。國立中央大學。  延伸查詢new window
3.洪炳宏(1997)。參考價格訊息對消費者價格認知與購買意願之影響(碩士論文)。文化大學。  延伸查詢new window
4.楊玉真(1995)。非貨幣認知犧牲對消費者認知交易價值的影響(碩士論文)。國立中央大學。  延伸查詢new window
5.Grewal, Dhruv(1989)。The Effect of Intrinsic, Extrinsic Cues and Reference Prices on Buyer's Perceptions of Quality and Value(博士論文)。Virginia Polytechnic, Institute and State University。  new window
圖書
1.Helson, Harry(1964)。Adaptation Level Theory。New York:Harper and Row。  new window
2.Monroe, Kent B.(1990)。Pricing: Marking Profitable Decision。New York:Harper and Row。  new window
圖書論文
1.Kirmani, Amna、Zeithaml, Valarie(1993)。Advertising, Perceived Quality, and Brand Image。Brand Equity and Advertising: Advertising's Role in Building Strong Brands。Hillsdale, NJ:Lawrence Erlbaum Associates。  new window
2.Monroe, Kent B.(1973)。Buyers' Subjective Perceptions of Price。Journal of Marketing Profitable Decisions。New York:McGraw-Hill。  new window
3.Urbany, Joel E.、Bearden, William O.(1989)。Reference Prices Effects on Perceptions of Perceived Offer Value, Normal Prices, and Transaction Utility。Enhancing Knowledge Development in Marketing。Chicago:American Marieting Association。  new window
4.Zeithaml, Valarie A.、Graham, Karen L.(1983)。The Accuracy of Reported Reference Prices for Professional Services。Advances in Consumer Research。Ann Arbor, MI:Association for Consumer Research。  new window
5.Klein, Noreen M.、Oglethorpe, Janet E.(1987)。Reference Points in Consumer Decision Making。Advances in Consumer Research。Provo, UT:Association for Consumer Research。  new window
 
 
 
 
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