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題名：以知覺價值理論為基礎構建客運乘客搭乘意願模式--長途客運與市區公車之實證
書刊名：運籌研究集刊
作者：胡凱傑 引用關係／任維廉 引用關係
作者(外文)：Hu, Kai-chien／Jen, William
出版日期：2007
卷期：6:1
頁次：頁19-39
主題關鍵詞：知覺價值；搭乘意願；服務品質；知覺成本；知覺利益；Perceived value；Purchase intentions；Service quality；Perceived costs；Perceived benefits
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:193
  • 點閱點閱:297
期刊論文
1.Swait, J.、Sweeney, J. C.(2000)。Perceived value and its impact on choice behavior in a retail setting。Journal of Retailing and Consumer Services，7(2)，77-88。  new window
2.Brady, M. K.、Robertson, C. J.、Cornin, J. J.(2001)。Managing Behavioral in Diverse Cultural Environments: An Investigation of Service Quality, Service Value, and Satis¬faction for American and Ecuadorian Fast-Food Customers。Journal of International Management，7(2)，129-149。  new window
3.Chen, S. C.、Quester, P. G.(2006)。Modeling Store Loyalty: Perceived Value in Market Orientation Practice。Journal of Services Marketing，20(3)，188-198。  new window
4.Harcar, T.、Kara, A.、Kucukemiroglu, O.(2006)。Consumer's Perceived Value and Buying Behavior of Store Brands: An Empirical Investigation。The Business Review，5(2)，55-62。  new window
5.Mornoe, K. B.、Chapman, J. D.(1987)。Framing Effects on Buyers' Subjective Evaluations。Advances in Consumer Research，14(1)，193-197。  new window
6.Njite, D.、Parsa, H. G.(2005)。Structural Equation Modeling of Factors That Influence Consumer Internet Purchase Intentions of Services。Journal of Services Research，5(1)，43-59。  new window
7.Parasuraman, A.(1997)。Reflections on Going Competitive Advantage through Customer Value。Journal of the Academy of Marketing Science，25(2)，154-161。  new window
8.Roig, J. C. F.、Garcia, J. S.、Tena, M. A. M.、Monzonis, J. L.(2006)。Customer Perceived Value in Banking Services。International Journal of Bank Marketing，24(5)，266-283。  new window
9.Salter, S. F.(1997)。Developing A Customer Valued-Based Theory of The Firm。Journal of the Academy of Marketing Science，25(2)，162-167。  new window
10.Triplet, L. L.、Yau, Oliver H. M.、Neal, C.(1994)。Assessing the Reliability and Validity of SHRVQUAL in a Longitudinal Study: The Experience of an Australian Organization。Asia Pacific Journal of Marketing & Logistics，6(1/2)，41-62。  new window
11.White, P.(1997)。The Experience of Bus and Coach Deregulation in Britain and In Other Countries。International Journal of Transport Economics，24(1)，35-52。  new window
12.陳武正、黃書強、廖椿煜(19860300)。公路客運車輛排班調度制度之研究--以臺灣汽車客運公司為例。運輸計劃，15(1)，33-45。new window  延伸查詢new window
13.Ahtola, O. T.(1984)。Price as a Give Component in an Exchange Theoretic Multicomponent Model。Advances in Consumer Research，11，623-626。  new window
14.Carter, D. N.、Lomax, T. J.(1992)。Development and Application of Performance Measures for Rural Public Transportation Operators。Transportation Research Record，1338，28-36。  new window
15.Chapman, J.、Wahlers, R.(1999)。A Revision and Empirical Test of the Extended Price-Perceived Quality Model。Journal of Marketing Theory and Practice，7(3)，53-61。  new window
16.Fielding, G. J.、Anderson, S. C.(1983)。Public Transit Performance Evaluation: Application to Section 15 Data。Transportation Research Record，947，1-7。  new window
17.Fielding, G. J.(1992)。Transit Performance Evaluation in the U.S.A.。Transportation Research Part-A，26(6)，483-491。  new window
18.Finn, D. W.、Lamb, C. W. Jr.(1991)。An evaluation of the SERVQUAL Scales in a retailing setting。Advances in Consumer Research，18(1)，483-490。  new window
19.Hensher, D. A.、Daniels, R.(1995)。Productivity Measurement in the Urban Bus Sector。Transport Policy，2(3)，179-194。  new window
20.Lee, M.、Cunningham, L. F.(1996)。Customer Loyalty in the Airline Industry。Transportation Quarterly，50(2)，57-72。  new window
21.Sweeney, J. C.、Soutar, G. N.、Johnson, L. W.(1997)。Retail Service Quality and Perceived Value: A Comparison of Two Models。Journal of Retailing and Consumer Services，4(1)，39-48。  new window
22.Wipper, L. R.(1993)。Performance Measurement: Producing Results at the Oregon Department of Transportation。Transportation Research Record，1395，168-175。  new window
23.Dodds, W. B.、Monroe, K. B.(1990)。The Effect of Brand and Price Information on Subjective Product Evaluations。Advances in Consumer Research，12(1)，85-91。  new window
24.Dickson, R. P.、Sawyer, A. G.(1990)。Price Knowledge and Search of Supermarket Shoppers。Journal of Marketing，54(3)，42-53。  new window
25.曾國雄、胡宜珍(19960100)。公車系統營運與服務績效指標擷取之研究--灰色關聯分析之應用。模糊系統學刊，2(1)，73-82。  延伸查詢new window
26.Sweeney, Julian C.、Soutar, Geoffrey N.、Johnson, Lester W.(1999)。The Role of Perceived Risk in the Quality-value Relationship: A Study in a Retail Environment。Journal of Retailing，75(1)，77-105。  new window
27.Fredericks, Joan O.、Salter, James M. II(1995)。Beyond Customer Satisfaction。Management Review，84(5)，29-32。  new window
28.Babakus, Emin、Boller, Gregory W.(1992)。An Empirical Assessment of the SERVQUAL Scale。Journal of Business Research，24(3)，253-268。  new window
29.Brown, T. J.、Churchill, G. A. Jr.、Peter, J. P.(1993)。Research Note: Improving the Measurement of Service Quality。Journal of Retailing，69(1)，127-139。  new window
30.Bojanic, D. C.(1996)。Consumer Perceptions of Price, Value and Satisfaction in the Hotel Industry: An Exploratory Study。Journal of Hospitality and Leisure Marketing，4(1)，5-22。  new window
31.Murphy, Patrick E.、Enis, Ben M.(1986)。Classifying Products Strategically。Journal of Marketing，50(3)，24-42。  new window
32.張有恆、蔡欽同(19930300)。模糊理論應用於公車系統營運服務績效評估之研究。運輸計劃，22(1)，79-104。new window  延伸查詢new window
33.林清山(19840100)。「線性結構關係」（LISREL）電腦程式的理論與應用。測驗年刊，31，149-163。new window  延伸查詢new window
34.Treacy, Michael、Wiersema, Fred(1993)。Customer Intimacy and Other Value Disciplines。Harvard Business Review，71(1)，84-93。  new window
35.Pura, Minna(2005)。Linking perceived value and loyalty in location-based mobile services。Managing Service Quality，15(6)，509-538。  new window
36.Jones, M. A.、Mothersbaugh, D. L.、Beatty, S. E.(2000)。Switching barriers and repurchase intentions in services。Journal of Retailing，76(2)，259-274。  new window
37.Ping, Robert A. Jr.(1993)。The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect。Journal of Retailing，69(3)，320-352。  new window
38.Carman, James M.(1990)。Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions。Journal of Retailing，66(1)，33-55。  new window
39.Thaler, Richard H.(1985)。Mental Accounting and Consumer Choice。Marketing Science，4(3)，199-214。  new window
40.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。  new window
41.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing，76(2)，193-218。  new window
42.Sirohi, Niren、McLaughlin, Edward W.、Wittink, Dick R.(1998)。A Model of Consumer Perceptions and Store Loyalty Intentions for a Supermarket Retailer。Journal of Retailing，74(2)，223-245。  new window
43.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
44.Heskett, James L.、Jones, Thomas O.、Loveman, Gary W.、Sasser, W. Earl Jr.、Schlesinger, Leonard A.(1994)。Putting the Service-Profit Chain to Work。Harvard Business Review，72(2)，164-174。  new window
45.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research，17(4)，375-384。  new window
46.Ravald, Annika、Grönroos, Christian(1996)。The value concept and relationship marketing。European Journal of Marketing，30(2)，19-30。  new window
47.陳敦基、蕭智文(19940300)。公路客運業總體績效DEA評估模式建立之研究。運輸計劃，23(1)，11-39。new window  延伸查詢new window
48.藍武王、許書耕(19890900)。臺灣地區民營公路客運業成本函數與經濟特性分析。運輸計劃，18(3)，303-323。new window  延伸查詢new window
49.林祥生、藍武王(19971200)。異質環境下城際國道客運服務策略之最佳化分析。運輸學刊，10(4)=38，21-58。new window  延伸查詢new window
50.Oh, Haemoon(1999)。Service Quality, Customer Satisfaction, and Customer Value: A Holistic Perspective。International Journal of Hospitality Management，18(1)，67-82。  new window
51.張淑青(19960300)。中正機場公民營航空貨運站服務品質之研究。運輸學刊，9(1)=31，101-115。new window  延伸查詢new window
52.藍武王、林祥生(19970900)。均質環境下城際國道客運服務策略之最佳化分析。運輸學刊，10(3)=37，39-77。new window  延伸查詢new window
53.任維廉、胡凱傑(20010600)。大眾運輸服務品質量表之發展與評估--以臺北市公車系統為例。運輸計劃，30(2)，371-407。new window  延伸查詢new window
54.張重昭、周宇貞(19990900)。知覺品質與參考價格對消費者知覺價值與購買意願之影響。企業管理學報，45，1-35。new window  延伸查詢new window
55.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。  new window
56.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effects of Price, Brand, and Store Information on Buyer's Product Evaluations。Journal of Marketing Research，28(3)，307-319。  new window
57.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing，56(3)，55-68。  new window
58.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
59.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing，52(3)，2-22。  new window
會議論文
1.黃恆獎、趙義隆、盧信昌(1997)。服務品質、顧客滿意與廠商競合行為：我國民航事業開放自由競爭之實證。第三屆服務管理研討會。台北。  延伸查詢new window
2.ECMT(1999)。Regular Interurban Coach Services in Europe: Report of The 114th Round Table on Transport Economics。114th Round Table on Transport Economics。Paris：OECD。  new window
研究報告
1.Teas, R. K.、Agarwal, S.(1997)。Quality Cues and Perceptions of Value: An Examination of the Mediation Effects of Quality and Sacrifice Perceptions。Iowa State University。  new window
學位論文
1.陳正恆(1994)。長途汽車客運業服務品質之實證研究(碩士論文)。國立政治大學。  延伸查詢new window
2.周駿呈(1998)。台北市聯營公車服務品質與乘客滿意度之研究(碩士論文)。淡江大學。  延伸查詢new window
3.鄭淼生(1994)。旅客滿意因素分析之實證研究以臺鐵臺汽旅客為例(碩士論文)。國立交通大學。  延伸查詢new window
4.蘇雲華(1996)。服務品質衡量方法之比較研究(博士論文)。國立中山大學。new window  延伸查詢new window
圖書
1.Hatcher, L.(1998)。A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling。SAS Institute Inc.。  new window
2.Lovelock, C.、Wirtz, J.(2004)。Services Marketing: People, Technology, Strategy。Prentice-Hall。  new window
3.張學孔(1995)。台北市大眾運輸系統服務績效與市民期望之研究。台北市政府研究發展考核委員會。  延伸查詢new window
4.Metropolitan Transit Authority of Harris County(1984)。Bus Service Evaluation Method。UMTA。  new window
5.James, Lawrence R.、Mulaik, Stanley A.、Brett, Jeanne M.(1982)。Causal Analysis: Assumptions, Models, and Data。Beverly Hills, California：Sage Publications。  new window
6.Hoyle, R. H.(1995)。Structural Equation Modeling: Concepts, Issues, and Applications。Sage。  new window
7.Jöreskog, K. G.、Sörbom, D.(1989)。LISREL 7: A guide to the program and applications。SPSS Inc。  new window
8.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, B. J.(1992)。Multivariate Data Analysis。Macmillan。  new window
9.Joreskog, K. G.、Sorbom, D.(1993)。LISREL 8: User's Reference Guide。Chicago：Scientific Software。  new window
圖書論文
1.Rys, M. E.、Fredericks, J. O.、Luery, D. A.(1987)。Value=quality? Are service value and service quality synonymous: a decompositional approach。Add Value to Your Service。American Marketing Association。  new window
 
 
 
 
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