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題名:產品外部線索對消費者知覺之影響-來源國形象、價格與品牌之ㄧ致性
作者:紀夙娟
作者(外文):Su-Chaun Chi
校院名稱:中國文化大學
系所名稱:國際企業管理研究所
指導教授:郭崑謨
學位類別:博士
出版日期:2009
主題關鍵詞:外部線索來源國形象知覺品質知覺風險extrinsic cuesCountry-of-Originperceived qualityperceived risk
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
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  • 點閱點閱:42
消費者在面臨產品多樣化及資訊豐富的市場,必須利用一些產品有關的訊息或線索來降低購物的風險。本研究問題是產品線索之間的搭配是否一致,對於消費者的知覺品質與知覺風險的影響。
本研究結果發現,只有來源國形象的高低會帶來知覺品質的差異,價格的高低與品牌知名度的高低並無顯著影響知覺品質。來源國形象與價格的高低皆會帶來知覺財務風險的差異,但品牌知名度的高低並無顯著影響知覺財務風險。來源國形象與品牌知名度的高低皆會帶來知覺功能風險的差異,但是價格的高低並無顯著影響知覺功能風險。外部線索的搭配一致的實證顯示只有來源國形象高低會影響知覺品質,即只要訊息搭配中有顯示產品來源國是好的,消費者的知覺品質評價即較高,與產品價格及品牌知名度的高低無關。當產品來源國形象是高的國家產品,其消費者知覺功能風險也相對低於來源國形象是低的國家產品。而產品價格及品牌知名度的高低並不影響消費者知覺功能風險。
至於內部線索的干擾效果,則發現無論是否提供內部線索對於消費者知覺品質、知覺功能風險或是知覺財務風險,均沒有顯著的影響效果。
As the market is more open and international, the consumer have more choices. This study examine the relationships extrinsic cues and consumer’s perceived quality and perceived risk. Precious researches didn’t discuss on the consistency of extrinsic cues. Therefore, this study focuses on the consistency of extrinsic cues .Also discussed the moderating effect of intrinsic cues.
Survey of 640 have been made, 509 copies of questionnaires have returned.The re-sponse rate is 79.53%. The results of the study indicate:
1. Only the country-of-origin had significant effect on consumer’s perceived quality. No matter the level of price and brand or not, they don’t influence consumer’s perceived quality. The country-of-origin and price had significant effect on consumer’s perceived risk.
2.The consistency of country-of- origin, price and brand don’t have significant effect on perceived quality and perceived risk.
3. The intrinsic cues under this study will not influence the relationships extrinsic cues and consumer’s perceived quality and perceived risk.
According to the empirical evidences, it is suggest marketer should be more em-phasize on country-of-origin, whenever they promote their products.
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