臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：公共服務動機與基礎訓練滿意度及成效之相關研究
作者：潘瑛如 引用關係
作者(外文)：Ying-Ju Pan
校院名稱：國立臺灣師範大學
系所名稱：科技應用與人力資源發展學系
指導教授：李隆盛
學位類別：博士
出版日期：2011
主題關鍵詞：相關研究；公共服務動機；訓練滿意度；訓練成效；correlational research；public service motivation；satisfaction on training；training performance
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(3) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:0
  • 點閱點閱:75
在全球化與資通科技發展等因素影響下，政府部門致力於透過訓練提高公務人力素質，俾促進政府效能。有鑑於公務人員公共服務動機（public service motivation, PSM）為公務人力資源發展的重要基礎，而公務人員考試錄取訓練旨在提升新進公務人員的公共服務知能與動機。本研究乃以Perry的PSM量表及Giangreco、Sebastiano和Peccei的學習滿意度量表進行跨文化翻譯程序及二次預試，確認量表之信、效度良好，並針對2011年公務人員高等考試基礎訓練之受訓者（以下簡稱受訓人員）實施訓練初終兩階段問卷調查，蒐集受訓人員PSM等所需資料，再透過統計方法檢驗受訓人員PSM、基礎訓練滿意度及訓練成效間的關係。研究結果顯示：（1）「公共利益承諾」、「同情心」及「自我犧牲」三構面的PSM量表信、效度良好，且適用我國文化背景；（2）受訓人員在基礎訓練前後PSM改變不大，影響仍有待後續研究驗證；（3）受訓人員「性別」及「年齡」為PSM的重要變項；（4）受訓人員PSM與訓練成效及訓練滿意度具有正向關係，且模式配適良好。根據本研究結果，在實務面建議運用PSM量表了解我國公務人員的PSM、提供公務人員理解公共服務價值的學習機會並發展公務人員PSM效用之管理策略。在研究面建議補強縱貫性、質性與實驗方法、納入PSM前因進行因果模式的實證研究與增加私部門及非營利組織之相關實證研究。
Under the impact of globalization, development of information and communication technology (ICT) and so on, the public sectors in Taiwan devote to promote the quality of civil servants by various training programs to improve their effectiveness. In light of the fact that public service motivation (PSM) is the foundation of human resource development in the public sector and the new sivil servants fundamental training programs aims to help trainees enhance the knowledge, skills and motivation of public service and to raise the overall efficiency of service. This study translated the PSM and satisfaction on training inventories developed by Perry and Giangreco et al., respectively, into Chinese with the intercultural translation procedures, and conducted two pilot studies to ensure their validities and reliabilities. Afterward, these two inventories were applied and necessary data were collected regarding PSM of new mid-level civil servants enrolled in 2011 fundamental training programs in a two-stage survey, conducted two at the beginning and end of training, and then statistical methods were employed to test the relationships among PSM, satisfaction on the basic training programs and training performance. Consequently, the results are as follows: (1) The dimensions of ‘commitment to public interest’, ‘compassion’ and ‘self-sacrifice’ have acceptable reliability and validity and pertain to the cultural context in Taiwan; (2) The fundamental training has little influence on the difference in PSM before and after the training and its value on PSM awaits further investigations; (3) Trainees’ gender and age are major antecedents of PSM; and (4) Trainees’ PSM is positively associated with training performance and satisfaction on the training program and the goodness of fit of the hypothetic relationships among PSM, training performance and satisfaction on the training fundamental program is acceptable. In light of the study findings, for the aspect of pragmatic application, it is suggested that the PSM inventory can be applied to explore the PSM among civil servants in Taiwan, to provide civil servants with the learning chance to enhance the value of public service, and to develop management strategies based on PSM effects sound among civil servants. For the aspect of further study, it is proposed that longitudinal, qualitative and experimental methodologies can be added to enhance study findings, empirical studies including causal antecedents of PSM may be added, and PSM-related empirical studies on the private sector and non-profit organizations can be incorporated. All these suggestions can be used as an important reference to implement human resource development in the public sector to construct a highly efficient government.
一、中文文獻

仉桂美（2011）。全球化發展趨勢下國家考試因應對策。國家菁英季刊，7（1），33-52。
王居卿（2000）。影響訓練成效相關因素模式之實證研究：認知及多變量的觀點。臺大管理論叢，10（2），135-166。new window
史美強（2011）。公務人員考試錄取人員訓練篩選機制之研究。台北：考試院保訓會。
江大樹（2005）。政府改造對公務人力教考訓用配合制度之影響。國家菁英季刊， 1（1），45-57。
江岷欽、許道然（2002）。政府組織公民行為之研究。T&D 飛訊， 4，1-23。new window
余品嫻（1997）。政府部門中訓練評估之研究。研考雙月刊，21（1），84-93。
李佩芬（2005）。 公務員：別再叫我鐵飯碗！。就業情報網。取自 http://media.career.com.tw/industry/industry_main.asp?no=349p042&no2=48
沈建中（2009）。從「教、考、訊、用」論地方政府公務人員人力資源發展培訓策略。研習論壇，103， 41-51。
周子敬（2006）。結構方程模式 （SEM）-精通 LISREL。台北：全華科技圖書。
林智芬、李介祿、顏添明（2011）。林務局國家森林志工參與動機及解說訓練成效之研究。林業研究季刊，33（1），9-15。
邱華君（2008）。公務人力資源開發運用與保障機制之探討。考銓季刊，55，23-43。new window
邱華君（2009）。公務人員訓練變革與價值意義。國家菁英季刊，5（1），123-139。
張瑞濱、賀力行（2003）。從訓練需求評估論公務人員訓練進修之策略。人力資源管理學報，3（1），81-111。new window
曹俊漢（2010）。面對全球化我國文官甄才與培訓機制的轉型趨勢。 台北: 考試院。
陳志瑋、余致力（2005）。公務人員考試錄取人員訓練制度改進之研究。國家菁英季刊，1（1），99-116。
陳衍宏（2011）。迎向「新公共服務 （NPS）」的具體實踐。研習論壇，125，29-36。

陳慧萍（2011，七月）。高考基礎訓練刷掉20人，破紀錄。自由時報。取自http://www.libertytimes.com.tw/2011/new/jul/1/today-life11.htm
彭錦鵬（1998）。高級文官甄補與培訓之模式。政治科學論叢，9，329-362。new window
彭錦鵬（2010）。公務人員考選制度的變革與未來展望。國家菁英季刊，6（1），17-40。
彭錦鵬、劉坤億（2009）。我國公務人力資源改革方向之研究。台北：行政院研究發展考核委員會。

二、英文文獻

Alliger, G. M., & Janak, E. A. (1989). Kirkpatrick's levels of training criteria: Thirty years later. Personnel Psychology, 42(2), 331-342.
Alonso, P., & Lewis, G. B. (2001). Public service motivation and job performance evidence from the federal Sector. American Review of Public Administration, 31(4), 363-380.
Andersen, L. B. (2009). What determines the behaviour and performance of health professionals? Public service motivation, professional norms and/or economic incentives. International Review of Administrative Sciences, 75(1), 79-97.
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.
Aronson, E. (1999). The power of self-persuasion. American Psychologist, 54(11), 875.
Arthur Jr, W., Bennett Jr, W., Edens, P. S., & Bell, S. T. (2003). Effectiveness of training in organizations: A meta-analysis of design and evaluation features. Journal of Applied Psychology, 88(2), 234-245.
Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94.
Beaton, D. E., Bombardier, C., Guillemin, F., & Ferraz, M. B. (2000). Guidelines for the process of cross-cultural adaptation of self-report measures. Spine, 25(24), 3186-3191.
Blanchard, P. N., Thacker, J. W., & Way, S. A. (2000). Training evaluation: Perspectives and evidence from Canada. International Journal of Training and Development, 4(4), 295-304.
Boudrias, J. S., Gaudreau, P., & Laschinger, H. K. S. (2004). Testing the structure of psychological empowerment: Does gender make a difference? Educational and Psychological Measurement, 64(5), 861-877.
Brewer, G. A. (2008). Employee and organizational performance. In J. L. Perry & A. Hondeghem (Eds.), Motivation in public management: The call of public service (pp. 136-156). Oxford: Oxford University Press.
Brewer, G. A., & Selden, S. C. (1998). Whistle blowers in the federal civil service: New evidence of the public service ethic. Journal of Public Administration Research and Theory, 8(3), 413-439.
Brewer, G. A., & Selden, S. C. (2000). Why elephants gallop: Assessing and predicting organizational performance in federal agencies. Journal of Public Administration Research and Theory, 10(4), 685.
Brief, A. P., & Motowidlo, S. J. (1986). Prosocial organizational behaviors. The Academy of Management Review, 11(4), 710-725.
Bright, L. (2005). Public employees with high levels of public service motivation. Review of Public Personnel Administration, 25(2), 138-155.
Bright, L. (2007). Does person-organization fit mediate the relationship between public service motivation and the job performance of public employees? Review of Public Personnel Administration, 27(4), 361-379.
Bright, L. (2008). Does public service motivation really make a difference on the job satisfaction and turnover intentions of public employees? The American Review of Public Administration, 38(2), 149-166.
Bright, L. (2009). Why do public employees desire intrinsic non-monetary workplace opportunities? Public Personnel Management, 38(3), 15-37.
Brown, K. G. (2005). An Examination of the Structure and Nomological Network of Trainee Reactions: A Closer Look at" Smile Sheets". Journal of Applied Psychology, 90(5), 991.
Browne, M., & Cudeck, R. (1993). Alternative ways of assessing model fit. Testing Structural Equation Models, 154, 136-162.
Buchanan, B. (1975). Red-tape and the service ethic. Administration & Society, 6(4), 423-444.
Buelens, M., & Van den Broeck, H. (2007). An analysis of differences in work motivation between public and private sector organizations. Public Administration Review, 67(1), 65-74.
Burke, L. A., & Hutchins, H. M. (2007). Training transfer: An integrative literature review. Human Resource Development Review, 6(3), 263.
Camilleri, E. (2006). Towards developing an organisational commitment-public service motivation model for the Maltese public service employees. Public Policy and Administration, 21(1), 63-83.
Camilleri, E. (2007). Antecedents affecting public service motivation. Personnel Review, 36(3), 356-377.
Chatman, J. A. (1991). Matching people and organizations: Selection and socialization in public accounting firms. Administrative Science Quarterly, 459-484.
Chaudron, D. (1996, January). Training effectiveness - Don't overload the horse. HR Focus, 10-11. Retrieved from http://business.highbeam.com/4710/article-1G1-17956037/training-effectiveness-dont-overload-horse
Chlivickas, E. (2010). Development of human resources system for improvement of public dministration in central and eastern european countries. Paper presented at the 6th International Scientific Conference, Vilnius, Lithuania. Retrieved from http://www.vgtu.lt/leidiniai/leidykla/BUS_AND_MANA_2010/International_Economy/361-369_Chlivickas.pdf
Clement, R. W. (1982). Testing the hierarchy theory of training evaluation: An expanded role for trainee reactions. Public Personnel Management, 176-184.
Cooper‐Thomas, H., & Anderson, N. (2002). Newcomer adjustment: The relationship between organizational socialization tactics, information acquisition and attitudes. Journal of Occupational and Organizational Psychology, 75(4), 423-437.
Coursey, D. H., & Pandey, S. K. (2007). Public service motivation measurement. Administration & Society, 39(5), 547-568.
Coursey, D. H., Perry, J. L., Brudney, J. L., & Littlepage, L. (2008). Psychometric verification of Perry's public service motivation instrument. Review of Public Personnel Administration, 28(1), 79-90.
Crewson, P. E. (1997). Public-service motivation: Building empirical evidence of incidence and effect. Journal of Public Administration Research and Theory, 7(4), 499-518.
Deci, E. L., Koestner, R., & Ryan, R. M. (1999). A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation. Psychological Bulletin, 125(6), 627-668.
Deci, E. L., & Ryan, R. M. (2004). Handbook of self-determination research. Rochester, NY: University of Rochester Press.
DeHart‐Davis, L., Marlowe, J., & Pandey, S. K. (2006). Gender dimensions of public service motivation. Public Administration Review, 66(6), 873-887.
Delfgaauw, J., & Dur, R. (2007). Signaling and screening of workers' motivation. Journal of Economic Behavior & Organization, 62(4), 605-624.
Delfgaauw, J., & Dur, R. (2008). Incentives and workers' motivation in the public sector. The Economic Journal, 118(525), 171-191.
Delfgaauw, J., & Dur, R. (2010). Managerial talent, motivation, and self-selection into public management. Journal of Public Economics, 94(9-10), 654-660.
DeVellis, R. F. (2003). Scale development: Theory and applications (2nd ed.). Thousand Oaks, CA: Sage.
Dixon, N. M. (1996). New routes to evaluation. Training and Development, 50(5), 82-85.
Downs, A. (1967). Inside bureaucracy. Boston, MA: Little, Brown and Company
Farazmand, A. (2009). Building administrative capacity for the age of rapid globalization: A modest prescription for the twenty-first century. Public Administration Review, 69(6), 1007-1020.
Ford, J. K., MacCallum, R. C., & Tait, M. (1986). The application of exploratory factor analysis in applied psychology: A critical review and analysis. Personnel Psychology, 39(2), 291-314.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
Fraenkel, J. R., & Wallen, N. E. (2005). How to Design and Evaluate Research in Education. New York: McGraw-Hill.
Francois, P. (2000). "Public service motivation" as an argument for government provision. Journal of Public Economics, 78(3), 275-299.
Frank, S. A., & Lewis, G. B. (2004). Government employees: Working hard or hardly working? The American Review of Public Administration, 34(1), 36-51.
Frederickson, H. G. (1971). Toward a new public administration tration. In F. Marini (Ed.), Toward a new public administration: The minnowbrook perspective (pp. 309-331). Scranton, PA: Chandler.
Frederickson, H. G., & Hart, D. K. (1985). The public service and the patriotism of benevolence. Public Administration Review, 45(5), 547-553.
Frey, B. S., & Jegen, R. (2001). Motivation crowding theory. Journal of Economic Surveys, 15(5), 589-611.
Gainey, T. W., & Klaas, B. S. (2003). The outsourcing of training and development: Factors impacting client satisfaction. Journal of Management, 29(2), 207-229.
Georgellis, Y., Iossa, E., & Tabvuma, V. (2008). Crowding out public service motivation (CEDI Discussion Paper Series, no. 08-07). Uxbridge: Centre for Economic Development and Institutions (CEDI), Brunel University. Retrieved from http://v-scheiner.brunel.ac.uk/bitstream/2438/3922/1/Fulltext.pdf
Giangreco, A., Sebastiano, A., & Peccei, R. (2009). Trainees' reactions to training: an analysis of the factors affecting overall satisfaction with training. The International Journal of Human Resource Management, 20(1), 96-111.
Giauque, D., Ritz, A., Varone, F., Anderfuhren-Biget, S., & Waldner, C. (2009). Public service motivation: First empirical evidence in Swiss municipalities. Retrieved from http://www.unige.ch/ses/spo/Membres/Enseignants/Anderfuhren/publication/SGVW_Jahrbuch_giauque_ritz_varone_anderfuhren.pdf
Goldstein, I. L. (1993). Training in organizations: Needs assessment, development, and evaluation. Pacific Groove, CA: Thomson.
Gomez-Mejia, L. R., Balkin, D. B., & Cardy, R. L. (2004). Managing human resources. Upper Saddle River, NJ: Prentice Hall.
Grant, A. M. (2008). Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity. Journal of Applied Psychology, 93(1), 48-58.
Gregg, P., Grout, P., Ratcliffe, A., Smith, S., & Windmeijer, F. (2011). How important is pro-social behaviour in the delivery of public services? Journal of Public Economics, 95(7-8), 758-766.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis. Upper Saddle River, NJ: Prentice Hall.
Heslin, P. A., Latham, G. P., & VandeWalle, D. (2005). The effect of implicit person theory on performance appraisals. Journal of Applied Psychology, 90(5), 842.
Hondeghem, A., & Perry, J. L. (2009). EGPA symposium on public service motivation and performance: Introduction. International Review of Administrative Sciences, 75(1), 5-9.
Houston, D. J. (2000). Public-service motivation: A multivariate test. Journal of Public Administration Research and Theory, 10(4), 713-727.new window
Kabanoff, B., & Bottger, P. (1991). Effectiveness of creativity training and its relation to selected personality factors. Journal of Organizational Behavior, 12(3), 235-248.
Karl, K. A., & Sutton, C. L. (1998). Job values in today's workforce: A comparison of public and private sector employees. Public Personnel Management, 515-516.
Kelman, S. (1987). Public choice and public spirit. Public Interest, 87(1), 80-94.
Kidder, P. J., & Rouiller, J. Z. (1997). Evaluating the success of a large scale training effort. National Productivity Review, 16(2), 79-89.
Kidron, A. G. (1977). The effectiveness of experiential methods in training and education: The case of role playing. The Academy of Management Review, 2(3), 490-495.
Kim, S. (2005). Individual-level factors and organizational performance in government organizations. Journal of Public Administration Research and Theory, 15(2), 245-261.
Kim, S. (2009a). Revising Perry's measurement scale of public service motivation. The American Review of Public Administration, 39(2), 149-164.
Kim, S. (2009b). Testing the structure of public service motivation in Korea: A research note. Journal of Public Administration Research and Theory, 19(4), 839-851.
Kim, S., & Vandenabeele, W. (2010). A strategy for building public service motivation research internationally. Public Administration Review, 70(5), 701-709.
Kirkpatrick, D. L. (1967). Evaluation of training. In R. L. Craig & L. R. Bittel (Eds.), Training and development handbook (pp. 87-112). New York: Mc Graw-Hill.
Klein, H. J., & Weaver, N. A. (2000). The effectiveness of an organizational-level orientation training program in the socialization of new hires. Personnel Psychology, 53(1), 47-66.
Knoke, D., & Wright-Isak, C. (1982). Individual motives and organizational incentive systems. Research in the Sociology of Organizations, 1(2), 209-254.
Kohlberg, L. (1973). The claim to moral adequacy of a highest stage of moral judgment. The Journal of Philosophy, 70(18), 630-646.
Le Grand, J. (2006). Motivation, agency, and public policy: Of knights and knaves, pawns and queens. Oxford: Oxford University Press.
Lee, S. H., & Pershing, J. A. (2001). Dimensions and design criteria for developing training reaction evaluations. Human Resource Development International, 5(2), 175-197.
Leisink, P., & Steijn, B. (2008). Recruitment, attraction, and selection. In J. L. Preey & A. Hondeghem (Eds.), Motivation in public management: The call of public service (pp. 118-135). Oxford: Oxford University Press.
Leisink, P., & Steijn, B. (2009). Public service motivation and job performance of public sector employees in the Netherlands. International Review of Administrative Sciences, 75(1), 35-52.
Lengnick-Hall, M. L., & Lengnick-Hall, C. A. (2003). Human resource management in the knowledge economy: New challenges, new roles, new capabilities. San-Francisco, CA: Berrett-Koehler Publishers.
Lewis, G. B., & Frank, S. A. (2002). Who wants to work for the government? Public Administration Review, 62(4), 395-404.
Liu, B., Tang, N., & Zhu, X. (2008). Public service motivation and job satisfaction in China: An investigation of generalisability and instrumentality. International Journal of Manpower, 29(8), 684-699.
Locke, E. A., & Latham, G. P. (2002). Building a practically useful theory of goal setting and task motivation: A 35-year odyssey. American Psychologist, 57(9), 705.
Lyons, S. T., Duxbury, L. E., & Higgins, C. A. (2006). A comparison of the values and commitment of private sector, public sector, and parapublic sector employees. Public Administration Review, 66(4), 605-618.
Macy, J. W. (1971). Public service: The human side of government. New York: Harper and Row.
Mallinckrodt, B., & Wang, C. C. (2004). Quantitative Methods for Verifying Semantic Equivalence of Translated Research Instruments: A Chinese Version of the Experiences in Close Relationships Scale. Journal of Counseling Psychology, 51(3), 368.
Mann, G. A. (2006). A motive to serve: Public service motivation in human resource management and the role of PSM in the nonprofit sector. Public Personnel Management, 35(1), 33-48.
Mann, S. (1996). What should training evaluations evaluate? Journal of European Industrial Training, 20(9), 14-20.
March, J. G., & Olsen, J. P. (1984). The new institutionalism: organizational factors in political life. The American Political Science Review, 78(3), 734-749.
Marsh, H. W., & Balla, J. (1994). Goodness of fit in confirmatory factor analysis: The effects of sample size and model parsimony. Quality & Quantity, 28(2), 185-217.
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397-422.
Mathieu, J. E., Tannenbaum, S. I., & Salas, E. (1992). Influences of individual and situational characteristics on measures of training effectiveness. The Academy of Management Journal, 35(4), 828-847.
McAdams, D. P., & de St Aubin, E. (1992). A theory of generativity and its assessment through self-report, behavioral acts, and narrative themes in autobiography. Journal of Personality and Social Psychology, 62(6), 1003-1015.
Meglino, B. M., & Korsgaard, A. (2004). Considering rational self-interest as a disposition: Organizational implications of other orientation. Journal of Applied Psychology, 89(6), 946-959.
Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace: Theory, research, and application. Thousand Oaks, CA: Sage.
Mortimer, J. T., & Lorence, J. (1979). Work experience and occupational value socialization: A longitudinal study. American Journal of Sociology, 1361-1385.
Mosher, F. C. (1982). Democracy and the public service. Oxford: Oxford University Press.
Moynihan, D. P., & Pandey, S. K. (2007). The role of organizations in fostering public service motivation. Public Administration Review, 67(1), 40-53.
Naff, K. C., & Crum, J. (1999). Working for america: Does public service motivation make a difference? Review of Public Personnel Administration, 19(4), 5-16.
Nalbandian, J., & Edwards, J. T. (1983). The values of public administrators: A comparison with lawyers, social workers, and business administrators. Review of Public Personnel Administration, 4(1), 114-127.
Noe, R. A. (1986). Trainees' attributes and attitudes: Neglected influences on training effectiveness. The Academy of Management Review, 11(4), 736-749.
Noe, R. A. (2002). Employee training and development. New York: McGraw-Hill.
Norman, G. R., Sloan, J. A., & Wyrwich, K. W. (2003). Interpretation of changes in health-related quality of life: the remarkable universality of half a standard deviation. Medical Care, 41(5), 582-592.
Nunnally, J. C. (1978). Psychometric methods. New York: McGraw-Hill.
Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric theory. New York: McGraw-Hill.
Olsen, J. H. (1998). The evaluation and enhancement of training transfer. International Journal of Training and Development, 2(1), 75-75.
Osborne, D., & Gaebler, T. (1992). Reinventing government: How the entrepreneurial spirit is transforming the public sector. Reading, MA: Addison-Wesley.
Ostroff, C., & Kozlowski, S. W. J. (1992). Organizational socialization as a learning process: The role of information acquisition. Personnel Psychology, 45(4), 849-874.
Paarlberg, L. E., Perry, J. L., & Hondeghem, A. (2008). From theory to practice: Strategies for applying public service motivation. In J. L. Perry & A. Hondeghem (Eds.), Motivation in public management: The call of public service (pp. 268-293). Oxford: Oxford University Press.
Pandey, S. K., & Stazyk, E. C. (2008). Antecedents and correlates of public service motivation. In J. L. Perry & A. Hondeghem (Eds.), Motivation in public management: The call of public service (pp. 101-117). Oxford: Oxford University Press.
Pandey, S. K., Wright, B. E., & Moynihan, D. P. (2008). Public service motivation and interpersonal citizenship behavior in public organizations: Testing a preliminary model. International Public Management Journal, 11(1), 89-108.
Perry, J. L. (1996). Measuring public service motivation: An assessment of construct reliability and validity. Journal of Public Administration Research and Theory, 6(1), 5-22.
Perry, J. L. (1997). Antecedents of public service motivation. Journal of Public Administration Research and Theory, 7(2), 181-197.
Perry, J. L. (2000). Bringing society in: Toward a theory of public-service motivation. Journal of Public Administration Research and Theory, 10(2), 471-488.
Perry, J. L., Brudney, J. L., Coursey, D., & Littlepage, L. (2008). What drives morally committed citizens? A study of the antecedents of public service motivation. Public Administration Review, 68(3), 445-458.
Perry, J. L., & Buckwalter, N. D. (2010). The Public Service of the Future. Public Administration Review, 70(s1), 238-245.
Perry, J. L., & Hondeghem, A. (2008). Directions for future theory and research. In J. L. Perry & A. Hondeghem (Eds.), Motivation in public management: The call of public service (pp. 294-313). Oxford: Oxford University Press.
Perry, J. L., Hondeghem, A., & Wise, L. R. (2010). Revisiting the motivational bases of public service: Twenty years of research and an agenda for the future. Public Administration Review, 70(5), 681-690.
Perry, J. L., & Porter, L. W. (1982). Factors affecting the context for motivation in public organizations. The Academy of Management Review, 7(1), 89-98.
Perry, J. L., & Vandenabeele, W. (2008). The behavioral dynamics of public service motivation. In J. L. Perry & A. Hondeghem (Eds.), Motivation in public management: The call of public service (pp. 56-79). Oxford: Oxford University Press.
Perry, J. L., & Wise, L. R. (1990). The motivational bases of public service. Public Administration Review, 50(3), 367-373.
Piliavin, J. A., & Charng, H. W. (1990). Altruism: A review of recent theory and research. Annual Review of Sociology, 16, 27-65.
Plant, R. A., & Ryan, R. J. (1993). Training evaluation: A procedure for validating an organization's investment in training. Journal of European Industrial Training, 16(10), 22-31.
Pratchett, L., & Wingfield, M. (1996). Petty bureaucracy and woollyminded liberalism? the changing ethos of local government officers. Public Administration, 74(4), 639-656.
Putnam, R. D. (2001). Bowling alone: The collapse and revival of American community. New York: Simon and Schuster.
Rainey, H. G. (1982). Reward preferences among public and private managers: In search of the service ethic. The American Review of Public Administration, 16(4), 288-302.
Rainey, H. G., & Steinbauer, P. (1999). Galloping elephants: Developing elements of a theory of effective government organizations. Journal of Public Administration Research and Theory, 9(1), 1-32.
Rawls, J. R., Ullrich, R. A., & Nelson, O. T. (1975). A comparison of managers entering or reentering the profit and nonprofit sectors. The Academy of Management Journal, 18(3), 616-623.
Raykov, T. (2001). Estimation of congeneric scale reliability using covariance structure analysis with nonlinear constraints. British Journal of Mathematical and Statistical Psychology, 54(2), 315-323.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714.
Ritz, A. (2009). Public service motivation and organizational performance in Swiss federal government. International Review of Administrative Sciences, 75(1), 53-78.
Ryff, C. D., & Heincke, S. G. (1983). Subjective organization of personality in adulthood and aging. Journal of Personality and Social Psychology, 44(4), 807-816.
Saks, A. M., & Ashforth, B. E. (1997). Socialization tactics and newcomer information acquisition. International Journal of Selection and Assessment, 5(1), 48-61.
Salas, E., & Cannon-Bowers, J. A. (2001). The science of training: A decade of progress. Psychology, 52(1), 471-499.
Schneider, B. (1987). The people make the place. Personnel Psychology, 40(3), 437-453.
Shelton, S., & Alliger, G. (1993). Who's afraid of level 4 evaluation? A practical approach. Training and Development, 47(6), 43-46.
Snarey, J. R. (1993). How fathers care for the next generation: A four-decade study. Cambridge, MA: Harvard University Press.
Steen, T. (2008). Not a government monopoly: The private, nonprofit, and voluntary sectors. In J. L. Perry & A. Hondeghem (Eds.), Motivation in public management: The call of public service (pp. 203-222). Oxford: Oxford University Press.
Steijn, B. (2006). Public service motivation in the Netherlands. Paper presented at the Annual Conference of the European Group of Public Administration (EGPA), Milan, Italy.
Steijn, B. (2008). Person-environment fit and public service motivation. International Public Management Journal, 11(1), 13-27.
Steiner, D. D., Dobbins, G. H., & Trahan, W. A. (1991). The trainer trainee interaction: An attributional model of training. Journal of Organizational Behavior, 12(4), 271-286.
Swanson, R. A., & Sleezer, C. M. (1987). Training effectiveness evaluation. Journal of European Industrial Training, 11(4), 7-16.
Tanaka, J. S. (1993). Multifaceted conceptions of fit in structural equation models. In K. A. Bollen & J. S. Long (Eds.), Testing structural equation models (Vol. 154, pp. 10-39). Newbury Park, CA: Sage.
Tannenbaum, S. I., & Woods, S. B. (1992). Determining a strategy for evaluating training: Operating within organizational constraints. Human Resource Planning, 15(2), 63-81.
Taylor, J. (2007). The impact of public service motives on work outcomes in Australia: A comparative multi-dimensional analysis. Public Administration, 85(4), 931-959.
Van Buren, M. E., & Erskine, W. (2002). The 2002 ASTD state of the industry report. Alexandria, VA: American Society of Training and Development.
Van Wart, M., Cayer, N. J., & Cook, S. (1993). Handbook of training and development for the public sector: A comprehensive resource. San Francisco, CA: Jossey-Bass.
Vandenabeele, W. (2007). Toward a public administration theory of public service motivation. Public Management Review, 9(4), 545-556.
Vandenabeele, W. (2008). Government calling: public service motivation as an element in selecting government as an employer of choice. Public Administration, 86(4), 1089-1105.
Vandenabeele, W. (2009). The mediating effect of job satisfaction and organizational commitment on self-reported performance: More robust evidence of the PSM and performance relationship. International Review of Administrative Sciences, 75(1), 11-34.
Vandenabeele, W. (2011). Who wants to deliver public service? Do institutional antecedents of public service motivation provide an answer? Review of Public Personnel Administration, 31(1), 87-107.
Vandenabeele, W., & Horton, D. (2008). The evolution of the British public service ethos: A historical institutional approach in explaining change. In L. Huberts, J. Maesschalck & C. L. Jurkiewicz (Eds.), Ethics and integrity of governance: Perspectives across frontiers (pp. 7-24). Cheltenham, UK: Edward Elgar.
Vandenabeele, W., Scheepers, S., & Hondeghem, A. (2006). Public service motivation in an international comparative perspective: the UK and Germany. Public Policy and Administration, 21(1), 13-32.
Verplanken, B., & Holland, R. W. (2002). Motivated decision making: Effects of activation and self-centrality of values on choices and behavior. Journal of Personality and Social Psychology, 82(3), 434.
Walster, E., & Piliavin, J. A. (1972). Equity and the innocent bystander. Journal of Social Issues, 28(3), 165-189.
Warr, P., Allan, C., & Birdi, K. (1999). Predicting three levels of training outcome. Journal of Occupational and Organizational Psychology, 72(3), 351-375.
Warr, P., & Bunce, D. (1995). Trainee characteristics and the outcomes of open learning. Personnel Psychology, 48(2), 347-375.
Webster, J., & Martocchio, J. J. (1995). The differential effects of software training previews on training outcomes. Journal of Management, 21(4), 757-787.
Wilson, J. A., & Elman, N. S. (1990). Organizational benefits of mentoring. The Executive, 4(4), 88-94.
Wise, L. R. (2000). Public personnel motivation: The public service culture. In R. J. Stillman (Ed.), Public administration concepts and cases (pp. 340-342). Boston, MA: Houghton Mifflin.
Wittmer, D. (1991). Serving die people or serving for pay: Reward preferences among government, hybrid sector, and business managers. Public Productivity and Management Review, 14, 369-383.
Wright, B. E. (2001). Public-sector work motivation: A review of the current literature and a revised conceptual model. Journal of Public Administration Research and Theory, 11(4), 559-586.
Wright, B. E. (2004). The role of work context in work motivation: A public sector application of goal and social cognitive theories. Journal of Public Administration Research and Theory, 14(1), 59-78.
Wright, B. E. (2007). Public service and motivation: Does mission matter? Public Administration Review, 67(1), 54-64.
Wright, B. E., & Christensen, R. K. (2007). Public service motivation: A longitudinal analysis of the job attraction-selection-attrition model. Paper presented at the The 9th Public Management Research Conference, Tucson, AZ.
Wright, B. E., & Grant, A. M. (2010). Unanswered questions about public service motivation: Designing research to address key issues of emergence and effects. Public Administration Review, 70(5), 691-700.
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：371（臺灣：366，外國：5） ／ 本年度總使用人次：1614293 ／ 訪客人次（自102年09月）：67408228
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上