|
參考文獻 1
Achrol, R. S. (1996). Changes in the theory of interorganizational relations in marketing: Toward a network paradigm. Journal of the Academy of Marketing Science, 25(1), 56–71.
Ahluwalia, R., Unnava, H. R., & Burnkrant, R. E. (2001). The moderating role of commitment on the spillover effect of marketing communications. Journal of Marketing Research, 38(4), 458–470.
Andersen, P. H., & Kumar, R. (2006). Emotions, trust and relationship development in business relationships: A conceptual model for buyer–seller dyads. Industrial Marketing Management, 35(4), 522–535.
Anderson, E., & Weitz, B. (1992). The use of pledges to build and sustain commitment in distribution channels. Journal of Marketing Research, 18–34.
Anderson, J. C., H\a akansson, H. akan, & Johanson, J. (1994). Dyadic business relationships within a business network context. The Journal of Marketing, 1–15.
Anderson, J. C., & Narus, J. A. (1991). Partnering as a focused market strategy. California Management Review, 33(3), 95–113.
Anderson, James C, & Narus, J. A. (1990). A model of distributor firm and manufacturer firm working partnerships. The Journal of Marketing, 42–58.
Arnold, M. B. (1960). Emotion and personality.
Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/or fun: measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 644–656.
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173.
Barry, B., & Oliver, R. L. (1996). Affect in dyadic negotiation: A model and propositions. Organizational Behavior and Human Decision Processes, 67(2), 127–143.
Basch, J., & Fisher, C. D. (1998). Affective events-emotions matrix: A classification of work events and associated emotions. School of Business Discussion Papers, 65.
Bettencourt, L. A. (1997). Customer voluntary performance: customers as partners in service delivery. Journal of Retailing, 73(3), 383–406.
Boakye, K. G., Blankson, C., & Prybutok, V. R. (2014). Development of a Mass Service Customer Commitment Model.
Brierty, E. G., Eckles, R. W., & Reeder, R. R. (1998). Business marketing. Prentice Hall.
Burns, D. J., & Neisner, L. (2006). Customer satisfaction in a retail setting: The contribution of emotion. International Journal of Retail & Distribution Management, 34(1), 49–66.
Caceres, C. R., & Paparoidamis, N. G. (2007). Service quality, relationship satisfaction, trust, commitment and business-to-business loyalty. European Journal of Marketing, 41(7/8), 836–867.
Chenet, P., Dagger, T. S., & O’Sullivan, D. (2010). Service quality, trust, commitment and service differentiation in business relationships. Journal of Services Marketing, 24(5), 336–346.
Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in services selling: an interpersonal influence perspective. The Journal of Marketing, 68–81.
Day, G. S., & Wensley, R. (1988). Assessing advantage: a framework for diagnosing competitive superiority. The Journal of Marketing, 1–20.
Desarbo, W. S., Jedidi, K., & Sinha, I. (2001). Customer value analysis in a heterogeneous market. Strategic Management Journal, 22(9), 845–857.
Drucker, P. F. (1992). The New Society of Organizations., 70(5), 95–104.
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer-seller relationships. The Journal of Marketing, 11–27.
Ekman, P., Friesen, W. V., & Ellsworth, P. (2013). Emotion in the human face: Guidelines for research and an integration of findings. Elsevier.
Fisher, C. D. (1998). Mood and emotions while working-missing pieces of job satisfaction. School of Business Discussion Papers, 64.
Flint, D. J., Woodruff, R. B., & Gardial, S. F. (1997). Customer value change in industrial marketing relationships: a call for new strategies and research. Industrial Marketing Management, 26(2), 163–175.
Frijda, N. H. (1988). The laws of emotion. American Psychologist, 43(5), 349.
Ganesan, S. (1994). Determinants of long-term orientation in buyer-seller relationships. The Journal of Marketing, 1–19.
Geyskens, I., Steenkamp, J.-B. E., Scheer, L. K., & Kumar, N. (1996). The effects of trust and interdependence on relationship commitment: A trans-Atlantic study. International Journal of Research in Marketing, 13(4), 303–317.
Grant, R. M. (1991). The resource-based theory of competitive advantage: implications for strategy formulation. Knowledge and Strategy, 3–23.
Gray, J. A. (1985). A whole and its parts: Behaviour, the brain, cognition and emotion. Bulletin of the British Psychological Society.
Gundlach, G. T., Achrol, R. S., & Mentzer, J. T. (1995). The structure of commitment in exchange. The Journal of Marketing, 78–92.
Hartman, R. S. (1967). The Structure of Value: Foundations of Scientific Axiology. Carbondale, Southern Illinois University Press.
Hartman, R. S. (1973). The Hartman value profile (HVP): Manual of interpretation. Research Concepts, Muskegon, MI.
Holbrook, M. B. (1994). The nature of customer value: an axiology of services in the consumption experience. Service Quality: New Directions in Theory and Practice, 21, 21–71.
Holbrook, M. B. (1999a). Consumer value: a framework for analysis and research. Psychology Press.
Holbrook, M. B. (1999b). Introduction to consumer value. Consumer Value: A Framework for Analysis and Research, 1–28.
Homburg, C., & Rudolph, B. (2001). Customer satisfaction in industrial markets: dimensional and multiple role issues. Journal of Business Research, 52(1), 15–33.
Izard, C. E. (1977). Human emotions (Vol. 17). Plenum Press New York.
Jackson, B. B., & Bund, B. (1985). Winning and keeping industrial customers: The dynamics of customer relationships. Free Press.
James, W. (1884). What is an emotion? Mind, 9(34), 188–205.
Jones, G. R., & George, J. M. (1998). The experience and evolution of trust: Implications for cooperation and teamwork. Academy of Management Review, 23(3), 531–546.
Keillor, B. D., Stephen Parker, R., & Pettijohn, C. E. (2000). Relationship-oriented characteristics and individual salesperson performance. Journal of Business & Industrial Marketing, 15(1), 7–22.
Kotler, P., Saliba, S. J., Turner, R. E., & Wrenn, B. (1989). Marketing Management: Analysis, Planning, Implementation and Control, Canadian Sixth Edition, Kotler, Philip and Ronald Turner. Instructor’s Manual. Scarborough, Ont.: Prentice-Hall Canada.
Kumar, R. (1999). Communicative conflict in intercultural negotiations: The case of American and Japanese business negotiations. International Negotiation, 4(1), 63–78.
Liljander, V., & Strandvik, T. (1997). Emotions in service satisfaction. International Journal of Service Industry Management, 8(2), 148–169.
Mascarenhas, B., Baveja, A., & Jamil, M. (1998). Dynamics of core competencies in leading multinational companies. California Management Review, 40, 117–132.
Mattsson, J. (1991). Better Business by the ABC of Values. Studentlitteratur.
McDougall, W. (2015). An introduction to social psychology. Psychology Press.
Mizik, N., & Jacobson, R. (2003). Trading off between value creation and value appropriation: The financial implications of shifts in strategic emphasis. Journal of Marketing, 67(1), 63–76.
Möller, K. (2006). Role of competences in creating customer value: A value-creation logic approach. Industrial Marketing Management, 35(8), 913–924.
Monroe, K. B. (1979). Pricing: Making profitable decisions. McGraw-Hill New York, NY.
Moorman, C., Deshpande, R., & Zaltman, G. (1993). Factors affecting trust in market research relationships. The Journal of Marketing, 81–101.
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. The Journal of Marketing, 20–38.
Mowrer, O. (1960). Learning theory and behavior.
N’goala, G. (2003). Proposition d’une conceptualisation et d’une mesure relationnelle de la fidélité. 19ème Congrès de l’Association Française Du Marketing.
Nunnally, J. C., Bernstein, I. H., & Berge, J. M. ten. (1967). Psychometric theory (Vol. 226). McGraw-Hill New York.
Oatley, K., & Johnson-Laird, P. N. (1987). Towards a cognitive theory of emotions. Cognition and Emotion, 1(1), 29–50.
Ortony, A., & Turner, T. J. (1990). What’s basic about basic emotions? Psychological Review, 97(3), 315.
Padilla-Meléndez, A., & Garrido-Moreno, A. (2014). Customer relationship management in hotels: Examining critical success factors. Current Issues in Tourism, 17(5), 387–396.
Panksepp, J. (1982). Toward a general psychobiological theory of emotions. Behavioral and Brain Sciences, 5(3), 407–422.
Pappas, N. (2016). Marketing strategies, perceived risks, and consumer trust in online buying behaviour. Journal of Retailing and Consumer Services, 29, 92–103.
Parasuraman, Ananthanarayanan. (1997). Reflections on gaining competitive advantage through customer value. Journal of the Academy of Marketing Science, 25(2), 154–161.
Parasuraman, Anantharanthan, Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. The Journal of Marketing, 41–50.
Penrose, E. T. (1995). The Theory of the Growth of the Firm. Oxford university press.
Pettus, M. L., Kor, Y. Y., & Mahoney, J. T. (2009). A theory of change in turbulent environments: the sequencing of dynamic capabilities following industry deregulation. International Journal of Strategic Change Management, 1(3), 186–211.
Plutchik, R. (1980). Emotion: A psychoevolutionary synthesis. Harpercollins College Division.
Porter, M. (1997). Creating Advantages: You create competitive advantage with clear business strategy. Executive Excellence, 14, 17–18.
Porter, M. E. (2008). Competitive advantage: Creating and sustaining superior performance. Simon and Schuster.
Prahalad, C. K., & Hamel, G. (1990). The core competence of the corporation. Boston (Ma), 1990, 235–256.
Richins, M. L. (1997). Measuring emotions in the consumption experience. Journal of Consumer Research, 24(2), 127–146.
Ryssel, R., Ritter, T., & Gemünden, H. G. (2000). Trust, commitment and value-creation in inter-organizational customer-supplier relationships. In Proceedings of the Sixteenth IMP-Conference, Bath, UK.
Sánchez-Fernández, R., & Iniesta-Bonillo, M. Á. (2007). The concept of perceived value: a systematic review of the research. Marketing Theory, 7(4), 427–451.
Scholl, R. W. (1981). Differentiating organizational commitment from expectancy as a motivating force. Academy of Management Review, 6(4), 589–599.
Shaver, P., Schwartz, J., Kirson, D., & O’connor, C. (1987). Emotion knowledge: further exploration of a prototype approach. Journal of Personality and Social Psychology, 52(6), 1061.
Sheth, J. N., Newman, B. I., & Gross, B. L. (1991a). Consumption values and market choices: Theory and applications. South-Western Publishing Company Cincinnati, OH.
Sheth, J. N., Newman, B. I., & Gross, B. L. (1991b). Why we buy what we buy: a theory of consumption values. Journal of Business Research, 22(2), 159–170.
Slater, S. F., & Narver, J. C. (1998). Research notes and communications customer-led and market-oriented: Let’s not confuse the two. Strategic Management Journal, 19(10), 1001–1006.
Spiteri, J. M., & Dion, P. A. (2004). Customer value, overall satisfaction, end-user loyalty, and market performance in detail intensive industries. Industrial Marketing Management, 33(8), 675–687.
Swan, J. E., Trawick Jr, I. F., Rink, D. R., & Roberts, J. J. (1988). Measuring dimensions of purchaser trust of industrial salespeople. Journal of Personal Selling & Sales Management, 8(1), 1–10.
Teece, D. J. (2007). Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1319–1350.
Teece, D. J. (2010). Business models, business strategy and innovation. Long Range Planning, 43(2), 172–194.
Teece, D. J. (2011). Dynamic capabilities: A guide for managers. Ivey Business Journal, 75(2), 29–32.
Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management.
Tomkins, S. S. (1984). Affect theory. Approaches to Emotion, 163(163–195).
Tsai, W., & Ghoshal, S. (1998). Social capital and value creation: The role of intrafirm networks. Academy of Management Journal, 41(4), 464–476.
Ulaga, W. (2003). Capturing value creation in business relationships: a customer perspective. Industrial Marketing Management, 32(8), 677–693.
Wang, C. L., & Ahmed, P. K. (2007). Dynamic capabilities: A review and research agenda. International Journal of Management Reviews, 9(1), 31–51.
Watson, J. B. (1930). Behaviorism, rev.
Weiner, B., & Graham, S. (1984). An attributional approach to emotional development. Emotions, Cognition, and Behavior, 167–191.
Wells, J. D., Fuerst, W. L., & Choobineh, J. (1999). Managing information technology (IT) for one-to-one customer interaction. Information & Management, 35(1), 53–62.
Wernerfelt, B. (1984). A resource-based view of the firm. Strategic Management Journal, 5(2), 171–180.
Wilson, D. T. (1995). An integrated model of buyer-seller relationships. Journal of the Academy of Marketing Science, 23(4), 335–345.
Wilson, D. T., & Jantrania, S. (1994). Understanding the value of a relationship. Asia-Australia Marketing Journal, 2(1), 55–66.
Wong, A., & Sohal, A. (2002). An examination of the relationship between trust, commitment and relationship quality. International Journal of Retail & Distribution Management, 30(1), 34–50.
Woodruff, R. B. (1997). Customer value: the next source for competitive advantage. Journal of the Academy of Marketing Science, 25(2), 139–153.
Woodruff, R. B., & Gardial, S. (1996). Know your customer: New approaches to understanding customer value and satisfaction. Wiley.
Yoon, H. S., & Occeña, L. G. (2015). Influencing factors of trust in consumer-to-consumer electronic commerce with gender and age. International Journal of Information Management, 35(3), 352–363.
Yu, Y.-T., & Dean, A. (2001). The contribution of emotional satisfaction to consumer loyalty. International Journal of Service Industry Management, 12(3), 234–250.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. The Journal of Marketing, 2–22.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. The Journal of Marketing, 31–46.
|