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2.林鉦棽（1996），「組織公正、信任、組織公民行為之研究：社會交換理論之觀點」，管理科學學報，第13卷，第3期，頁391-415。
3.翁崇雄（1996），「評量服務整體性品質之觀念性模式建構」，品質學報，第3卷，第1期，頁19-43。
4.黃英忠（1991），「與產業內知覺之新工作比較再離職之研究」，管理評論，頁103-122。
5.葉桂珍（1995），「道德倫理觀與組織承諾、工作滿意度、及離職意向之關係研究」，中山管理評論，第3卷，第3期，頁15-29。
6.張瑞當、徐漢祥、倪豐裕（2001），「公平性認知對組織成員工作滿意度與組織承諾影響之實證研究」，中山管理評論，第9卷，第1期，頁135-163。二、英文部分
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