:::

詳目顯示

回上一頁
題名:玉山國家公園管理處服務品質之研究:以遊客滿意度為例
書刊名:國家公園學報
作者:吳忠宏 引用關係黃宗成 引用關係
作者(外文):Wu, Homer C.Huan, Tzung-cheng
出版日期:2001
卷期:11:2
頁次:頁117-135
主題關鍵詞:服務品質遊憩動機滿意度重要-表現程度分析法Service qualityRecreational motivesSatisfactionImportance-performance analysis
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(35) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:32
  • 共同引用共同引用:53
  • 點閱點閱:58
期刊論文
1.Chu, Raymond K. S.、Choi, Tat(2000)。An Importance-performance Analysis of Hotel Selection Factors in the Hong Kong Hotel Industry: A Comparison of Business and Leisure Travellers。Tourism Management,21(4),363-377。  new window
2.Kozak, Metin、Nield, Kevin(1998)。Importance-performance Analysis and Cultural Perspectives in Romanian Black Sea Resorts。Anatolia: An International Journal of Tourism and Hospitality Research,9(2),99-116。  new window
3.Hawes J. M.、Kiser, G. E.、Rao, C. P.(1982)。Analyzing the market for planned retirement communities in the Southwest。Baylor Business Studies,13,39-46。  new window
4.Hawes, J. M.、Rao, C. P.(1985)。Using importance-performance analysis to develop health care marketing strategies。Journal of Health Care Marketing,5(4),19-25。  new window
5.Martilla, John A.、James, John C.(1997)。Importance-Performance Analysis。Journal of Marketing,41(1),77-79。  new window
6.Sethna, Beheruz N.(1982)。Extensions and Testing of Importance-performance Analysis。Business Economic,17(4),28-31。  new window
7.Hammasi, M.、Strong, K. C.、Taylor, S. A.(1994)。Measuring service quality for strategies planning and analysis in service firms。Journal of Applied Business Research,10(4),24-34。  new window
8.黃宗成、吳忠宏、高崇倫(20001200)。休閒農場遊客遊憩體驗之研究。戶外遊憩研究,13(4),1-25。new window  延伸查詢new window
9.Schreyer, R. S.、Roggenbuck, J. W.(1978)。The Influence of Experience Expectation on Crowding Perceptions and Social-Psychological Carrying Capacities。Leisure Sciences,1(4),373-394。  new window
10.Chéron, E. J.、McTavish, R.、Perrien, J.(1989)。Segmentation of Bank Commercial Markets。International Journal of Bank Marketing,7(6),25-30。  new window
11.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research,17(4),375-384。  new window
12.Chapman, Randall G.(1993)。Brand performance comparatives。The Journal of Product & Brand Management,2(1),42-50。  new window
13.Oliver, Richard L.(1981)。Measurement and evaluation of satisfaction processes in retail settings。Journal of Retailing,57(3),25-48。  new window
14.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
15.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
16.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
17.王金標(2000)。通過ISO 9001品質認證頒證典禮。玉山國家公園簡訊,45,1。  延伸查詢new window
會議論文
1.Hempel, Donald J.(1977)。Consumer satisfaction with the home buying process : conceptualization and measurement。Conference, conducted by Marketing Science Institute with support of National Science Foundation,(會議日期: 1976/04/11-04/13)。Cambridge, Mass:Marketing Science Institute。279-299。  new window
學位論文
1.王彬如(1996)。遊憩體驗歷程之探討分析--以環島鐵路花蓮二日遊為例(碩士論文)。文化大學。  延伸查詢new window
2.陳美吟(1985)。遊樂體驗之分析,以楓林瀑布、擎天崗、太平山實例調查(碩士論文)。國立臺灣大學。  延伸查詢new window
3.魏弘發(1996)。遊客選擇行為與遊憩阻礙之研究:以臺灣民俗村為例(碩士論文)。逢甲大學。  延伸查詢new window
圖書
1.Lawer, E. E.(1973)。Motivation and work organization。California:Brook/Cole Publishing。  new window
2.O'Sullivan, Ellen L.(1991)。Marketing for parks, recreation, and leisure。State College, PA:Venture Publishing, Inc.。  new window
其他
1.玉山國家公園管理處(1998)。玉山國家公園管理處民國86年年報。  延伸查詢new window
2.玉山國家公園管理處(2001)。玉山國家公園管理處民國89年年報。  延伸查詢new window
3.Driver, B. L. and S. R. Tocher,(1970)。Toward a behavioral interpretation of recreational engagements, with implications of planing。  new window
4.Kolter, P.,(1999)。Marketing Management。  new window
5.Miller, J. A.,(1977)。Exploring satisfaction, modifying models, eliciting expectations, posing problems and making measurement of consumer satisfaction and dissatisfaction。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
無相關點閱
 
QR Code
QRCODE