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題名:休閒農場遊客滿意對承諾的影響:以轉換成本與替代吸引力為干擾變項
書刊名:人文社會科學研究
作者:巫昌陽顏財發蔡淑娟
作者(外文):Wu, Chang-yangYen, Tsai-faTsai, Shu-chuan
出版日期:2009
卷期:3:3
頁次:頁158-174
主題關鍵詞:滿意承諾轉換成本替代吸引力SatisfactionCommitmentSwitching costsAlternative attractiveness
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:60
  • 點閱點閱:163
本文旨在探討休閒農場遊客所知覺之轉換成本與替代吸引力對情感承諾和持續承諾的影響,以及對滿意與情感承諾關係的干擾。經以高雄及台東的休閒農場遊客為調查對象,共取得365個有效樣本,進行問卷調查。分析結果顯示,量表具有良好的信度與效度,假設模式有效且具有良好的解釋力,滿意、轉換成本及替代吸引力對情感承諾與持續承諾具影響關係,也發現轉換成本會干擾滿意與情感承諾的關係。最後,本文依據分析結果提出理論意涵與管理意涵,並對未來研究提出建議。
This study mainly explored the impacts of perceived switching costs, alternative attractiveness on affective commitment and continuance commitment and their moderated role on satisfaction-affective commitment relations for leisure farm visitors. Visitors of leisure farms in Kaohsiung and Taitong were selected as empirical sample. Totally 365 valid questionnaires were received by questionnaire survey. The results indicated that there is a good reliability and validity in the measurement; the proposed model is valid and has a highly explaining power. The relations among satisfaction, switching costs, alternative attractiveness, affective commitment and continuance commitment are clarified and that switching costs is a moderator of satisfaction- affective commitment relation is also proved. Finally, theoretical implications and managerial implications were proposed, moreover, recommendations for further research were suggested based on the results of our study.
期刊論文
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2.陳昭郎、段兆麟、林豐瑞、謝佳珍(2007)。從經營者面估計2006年國內休閒農業區產値。農業推廣文彙,52,199-221。  延伸查詢new window
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4.林錫波、陳堅錐、王榮錫(20071100)。臺灣地區休閒農場發展現況與發展策略之探討。北體學報,15,152-163。new window  延伸查詢new window
5.胡婉玲(20061200)。消費者使用創新性、轉換成本與轉換意圖間關係之實證研究。行銷評論,3(4),399-421。new window  延伸查詢new window
6.劉宗其、吳立偉、黃吉村(20071200)。關係慣性與轉換障礙對「滿意度-顧客留存」關係之影響--以金融服務業為例。管理學報,24(6),671-687。new window  延伸查詢new window
7.顏財發、劉修祥(20090300)。休閒農場遊客所知覺的關係投資與關係品質的關聯。運動休閒餐旅研究,4(1),96-109。new window  延伸查詢new window
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9.Dubé, L.、Maute, M. F.(1998)。Defensive strategies for managing satisfaction and loyalty in the service industry。Psychology & Marketing,15(8),775-791。  new window
10.Moliner, M. A.、Sanchez, J.、Rodriguez, R. M.、Callarisa, L.(2007)。Relationship quality with a travel agency: The influence of the post purchase perceived value of a tourism package。Tourism and Hospitality Research,7(3),194-211。  new window
11.Wirtz, Jochen、Bateson, John E. G.(1995)。An experimental investigation of halo effects in satisfaction measures of service attributes。International Journal of Service Industry Management,6(3),84-102。  new window
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13.Lam, Shun Yin、Shankar, Venkatesh、Erramilli, M. Krishna、Murthy, Bvsan(2004)。Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context。Journal of the Academy of Marketing Science,32(3),293-311。  new window
14.Heide, J. B.、Weiss, A. M.(1995)。Vendor Consideration and Switching Behavior of Buyers in High-Technology Markets。Journal of Marketing,59(3),30-43。  new window
15.Woodruff, R. B.、Clemons, D. S.、Schumann, D. W.、Gardial, S. F.、Emest, R. C.、Jenkins, R. L.(1983)。Modeling Consumer Satisfaction Processes Using Experience-Based Norms。Journal of Marketing Research,20(3),296-304。  new window
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17.Bansal, Harvir S.、Irving, P. Gregory、Taylor, Shirley F.(2004)。A three-component model of customer commitment to service providers。Journal of the Academy of Marketing Science,32(3),234-250。  new window
18.Garbarino, Ellen、Johnson, Mark S.(19990400)。The Different Roles of Satisfaction, Trust, and Commitment in Consumer Relationships。Journal of Marketing,63(2),70-87。  new window
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20.Jones, M. A.、Mothersbaugh, D. L.、Beatty, S. E.(2000)。Switching barriers and repurchase intentions in services。Journal of Retailing,76(2),259-274。  new window
21.Ping, Robert A. Jr.(1993)。The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect。Journal of Retailing,69(3),320-352。  new window
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24.Keaveney, Susan M.(1995)。Customer Switching Behavior in Service Industries: An Exploratory Study。Journal of Marketing,59(2),71-82。  new window
25.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。  new window
26.池文海、邱展謙、林竣曜(20080700)。服務品質、顧客滿意度、轉換成本與顧客忠誠度之關聯性--以臺鐵東部幹線為例。商學學報. 空大,16,25-47。new window  延伸查詢new window
27.Patterson, P. G.、Smith, T.(2003)。A cross-cultural study of switching barriers and propensity to stay with service providers。Journal of Retailing,79(2),107-120。  new window
28.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
29.Lee, Jonathan、Lee, Janghyuk、Feick, Lawrence(2001)。The Impact of Switching Costs on the Customer Satisfaction-Loyalty Link: Mobile Phone Service in France。Journal of Service Marketing,15(1),35-48。  new window
30.Mano, Haim、Oliver, Richard L.(1993)。Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction。Journal of Consumer Research,20(3),451-466。  new window
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研究報告
1.鄭健雄(2003)。臺灣休閒農場服務品質競爭力之研究 (計畫編號:92農科-1.6.3-輔-#1-5)。臺北:行政院農委會。  延伸查詢new window
學位論文
1.Wang, L. H.(2005)。Using Switching Barriers as Moderator to Explore the Relationship between Customer Satisfaction and Customer Loyalty(碩士論文)。Tatung University。  new window
圖書
1.段兆麟(2006)。休閒農業--體驗的觀點。臺北:偉華書局有限公司。  延伸查詢new window
2.吳明隆(2004)。SPSS統計應用實務。文魁資訊股份有限公司:松崗出版社。  延伸查詢new window
3.Porter, Michael E.(1980)。Competitive Strategy: Techniques for Analyzing Industries and Competitors。Free Press。  new window
4.Kotler, Philip(1999)。Marketing management: analysis, planning, implementation and control。Prentice-Hall。  new window
 
 
 
 
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