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題名:澄清湖風景區遊客旅遊動機、滿意度與忠誠度之關聯性研究
書刊名:商業現代化學刊
作者:王明元 引用關係陳信璋
作者(外文):Wang, Ming-yuanChen, Shin-chang
出版日期:2011
卷期:6:1
頁次:頁277-290
主題關鍵詞:旅遊動機滿意度忠誠度Tourism motivationSatisfactionLoyalty
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(5) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:5
  • 共同引用共同引用:36
  • 點閱點閱:211
自政府實施週休二日,提昇了民眾旅遊意願,帶動國人國民旅遊新風氣。根據觀光局國人旅遊狀況調查,台灣南部是國內旅遊首選,「高雄縣市」為南台灣相當重要的觀光遊憩區。澄清湖早年為國民旅遊之重要景點,隨著圈內遊憩消費習性轉變,全國大小遊憩區林立,該區並未適時改善跟進,以致遊客數逐年下滑。本研究對澄清湖風景區,主要目的在探討前往該區遊客之旅遊動機、滿意度與忠誠度,研究其潛在功能性。問卷有效樣本460份。資料分析方法以描述性統計分析、信度分析、獨立樣本t檢定、單因子變異數分析及迴歸分析進行分析,研究發現遊客旅遊動機以「身心情感動機」構面最具影響力;整體滿意度以「對園區遊程步道動線與景觀」滿意度最高,「門票價格合理」大家較不滿意;大多數遊客表示願意再度到訪及介紹其他人來澄清湖風景區。
The policy of two days off per week plays an important role for increasing people's willingness of traveling in Taiwan. According to a survey of travel, tourism in Taiwan reported by Taiwan Tourism Bureau, indicating that the Kaohsiung city is recognized as a noteworthy tourism attraction in southern Taiwan for tourists. The Cheng Ching Lake is commonly known as a famous public park for various recreation activities. With the alteration in consumption habits of tourists has increased the number of the recreation and tourism industries in Taiwan. However, tourism related providers did not improve the quality of their service in achieving customers' expectation. This may decrease the willingness of tourists to visit these tourism attractions. The present study aims to investigate tourists's motivations, satisfaction and destination loyalty associated with their experience of visiting the Cheng Ching Lake. Descriptive analysis, reliability analysis, t test, ANOVA and regression analysis have been employed for data analysis in this study. The finding of the study has suggested that the physical and psychological related motivations are the most influential dimensions in affecting tourists' behaviors. The finding also has shown that the park trails and landscape lines in the park were ranked by respondents as the highest factor of importance in relating to their satisfaction. Most tourists indicated that they are likely to say the positive words about the the Cheng Ching Lake and to revisit the lake for their future holiday.
期刊論文
1.Craft, S. H.(1999)。Marketers Gain by Measuring True Loyalty。Marketing News,33(10),18。  new window
2.Baker, D. A.、Crompton, J. L.(2000)。Quality, satisfaction, behavioral intentions。Annals of Tourism Research,27(3),785-804。  new window
3.Reynolds, F. D.、Darden, W. R.、Martin, W.(1974)。Developing an image of the store-loyal customer。Journal of Retailing,50(4),73-84。  new window
4.Fornell, C.、Wemerfelt, B.(1987)。Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis。Journal of Marketing Research,24(4),337-346。  new window
5.Drake, C.、Gwynne, A.、Waite, N.(1998)。Barclays life customer satisfaction and loyalty tracking survey: A demonstration of customer loyalty research in practice。The International Journal of Bank Marketing,16(7),287-292。  new window
6.傅元幟、林晏州(20040900)。從父母與子女觀點探討家庭休閒活動與家庭生活滿意度關係之研究。戶外遊憩研究,17(3),1-18。new window  延伸查詢new window
7.Robie, Chet、Ryan, Ann Marie、Schmieder, Robert A.、Parra, Luis Fernando、Smith, Patricia C.(1998)。The Relation between Job Level and Job Satisfaction。Group and Organization Management,23(4),470-495。  new window
8.邱思慈、陳聰廉(20051200)。臺南縣瑜珈運動參與者的休閒滿意度、工作滿意度與生活滿意度之研究。運動休閒管理學報,2(2),37-47。new window  延伸查詢new window
9.張家銘、徐欽賢、李宜錫(20040600)。中老年人參與太極拳休閒運動之滿意度與生活滿意之相關研究。生物與休閒事業研究,2(1),17-26。new window  延伸查詢new window
10.Dick, Alan S.、Basu, Kunal K.(1994)。Customer Loyalty: Toward an Integrated Conceptual Framework。Journal of the Academy of Marketing Science,22(2),99-113。  new window
11.Oliver, Richard L.(1981)。Measurement and evaluation of satisfaction processes in retail settings。Journal of Retailing,57(3),25-48。  new window
12.Reichheld, Frederick F.(1993)。Loyalty-Based Management。Harvard Business Review,71(2),64-73。  new window
13.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review,73(6),88-99。  new window
14.Jocob, R.(1994)。Why Some Customer Are More Equal Than others。Fortune,130,215-220。  new window
15.Shoemaker, S.、Lewis, R. C.(1999)。Consumer Loyalty: The Future of Hospitality。Marketing Hospitality Management,18,345-370。  new window
會議論文
1.陳勁甫、蘇佳鈴(2003)。遊客對觀光節慶活動意象、服務品質、滿意度與忠誠度關聯之研究--以屏東黑鮪魚文化觀光季為例。第3屆觀光休閒暨餐旅產業永續經營學術研討會。屏東縣。  延伸查詢new window
2.林東暹、吳明雲(2007)。業者與遊客的資源投資對遊客忠誠度影響之研究--以台中縣新社鄉庭園咖啡館為例。  延伸查詢new window
3.邱怡甄、黃麗君(2008)。體驗價值、目的地意象與遊客忠誠度之關聯性研究--以台中縣新社鄉為例。  延伸查詢new window
4.蔡長清、曾鈞麟(2008)。蓮池潭風景區旅遊市場區隔之研究-以消費額度與到訪頻次為區隔變項。北京。  延伸查詢new window
5.蘇琦雯、吳忠宏(2007)。休閒涉入、滿意度與忠誠度關係之研究--以攀岩者為例。  延伸查詢new window
研究報告
1.謝壎煌、沈淑貞(2008)。澄清湖觀光區發展策略之探討。  延伸查詢new window
學位論文
1.徐瑞穗(2004)。節慶活動參與者之參與動機、效益認知和滿意度研究--以92年麻豆文旦節為例(碩士論文)。靜宜大學。  延伸查詢new window
2.李盈蒂(2006)。餐飲服務業消費者體驗對顧客反應之影響--體驗行銷之觀點(碩士論文)。國立東華大學。  延伸查詢new window
3.謝蔚錚(2006)。來台觀光旅客消費行為與遊憩滿意度之研究(碩士論文)。國立中央大學。  延伸查詢new window
4.莊永隆(2006)。烏來溫泉遊客遊憩動機與滿意度研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
5.黃祺惠(2005)。水庫風景區遊客遊憩動機及滿意度之研究--以烏山頭水庫風景區為例(碩士論文)。立德管理學院。  延伸查詢new window
6.楊胤甲(2006)。愛好自行車休閒運動者之流暢體驗、休閒效益與幸福感之研究(碩士論文)。靜宜大學。  延伸查詢new window
7.謝金燕(2003)。宗教觀光吸引力、滿意度與忠誠度關係之研究--以高雄佛光山為例(碩士論文)。南華大學。  延伸查詢new window
8.謝志強(2006)。商務型俱樂部消費行為與滿意度之研究--以天母國際聯誼會為例(碩士論文)。國立臺灣師範大學。  延伸查詢new window
9.蘇影倫(2006)。國際觀光客對台灣觀光夜市之觀光意象、旅遊體驗與旅遊購後行為關係之研究(碩士論文)。銘傳大學。  延伸查詢new window
10.周冠名(2007)。博物館觀眾參觀體驗滿意度之研究-以台中自然科學博物館為例(碩士論文)。大葉大學。  延伸查詢new window
11.葉茂生(2001)。澎湖吉貝島遊客對海域遊憩活動滿意度之研究(碩士論文)。世新大學。  延伸查詢new window
12.蔡鳳兒(2005)。遊客體驗、旅遊意象、滿意度及忠誠度關係之研究--以日月潭國家風景區為例(碩士論文)。南華大學。  延伸查詢new window
13.林怡安(2002)。以遊客滿意度探討博物館服務品質之研究--以國立自然科學博物館為例(碩士論文)。南華大學。  延伸查詢new window
14.朱庭毅(2008)。博物館服務品質滿意度與忠誠度之研究。南華大學。  延伸查詢new window
15.劉承洲(2006)。高爾夫球場服務品質、顧客滿意度與消費行為關係之研究--美麗華高爾夫鄉村倶樂部個案分析。輔仁大學,台北。  延伸查詢new window
16.葉美玲(2008)。休閒酒莊遊客之生活型態、遊憩特性與遊憩體驗間關係之研究。大葉大學。  延伸查詢new window
17.張煌基(2007)。團體套裝旅遊消費者之消費體驗、滿意度與忠誠度關係之研究。朝陽科技大學。  延伸查詢new window
圖書
1.王信助(1985)。鳥松鄉志。鳥松鄉志。高雄縣鳥松鄉:高雄縣鳥松鄉公鄉。  延伸查詢new window
2.Raphel, N.、Raphel, M.(1995)。Up the loyalty ladder: turning sometime customers into full-time advocates of your business。New York:Harper Collins Puvlishers Inc.。  new window
其他
1.交通部觀光局。觀光統計年報(2002~2010)。  延伸查詢new window
2.台灣自來水公司第七區管理處。鳥松濕地公園簡介,http://chengcinglake.water.gov.tw/chinese/surroundings_4-1.asp。  延伸查詢new window
3.台灣自來水公司第七區管理處。統計快報(1990~2006)。  延伸查詢new window
 
 
 
 
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