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題名:庭園餐廳店經理工作職能之研究
書刊名:觀光與休閒管理期刊
作者:聶方珮 引用關係邱誌偉 引用關係周美珠 引用關係
出版日期:2013
卷期:1:1
頁次:頁97-109
主題關鍵詞:庭園餐廳店經理職能Garden restaurantExecutive managerCompetency
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:19
  • 點閱點閱:6
庭園餐廳紛紛成立,因應消費者的觀念改變及多樣化的需求,努力成就顧客滿意優 質的產品及服務,店經理人員攸關餐廳永續經營之發展,因此本研究旨在建構庭園餐廳 店經理之工作職能。\r 本研究透過文獻探討,決定出8項職能類別及42項能力項目。其次,採用「半結 構式訪談法」預先擬定訪談大綱,依照受訪者的回答,再加以追問達到資料蒐集的目的, 訪談問題共21題,訪談對象庭園餐廳店經理共8人。獲得結果3大構面、8個職能類別 及44個能力項目。 本研究從訪談得知,庭園餐廳餐飲業同時著重景觀規劃設計及餐廳營運發展。就學 界而言,應增加在美學的概念及創意思維的課程規劃;就業界而言,應請教專業人士給 予協助,展現親和力人性化訴求,用創新求變產生新價值,以建立永續經營的願景。
One by one garden restaurants have been flourishing in the past few years. Due to the changes in consumers’ desires and their diverse demands, the executive managers of restaurants are endeavoring to offer excellent services and products to satisfy their consumers. Meanwhile, they also show deep concerns about constant cooperation and development of restaurants in the future. They have decided to establish a complete list of requirements as follows. This research is classified into 8 job functions and 42 administrative abilities based on repeated inquiries of many paper resources. For the purpose of collecting detailed data, I first sketch an outline before conducting interviews with related people. The interviews included 21 questions with 8 top business managers. The final conclusions contain 3 main topics, 8 job functions and 44 administrative abilities From this research, we learn that garden restaurant businesses focus on landscape gardening and administration systems. As far as academic circles are concerned, we should increase the courses for the concept of beauty appreciation and idea of creation. For business purposes, we should ask for assistance from experts, present affinity and personality. We should also create a new value by varied change and finally set a perspective of eternal management.
期刊論文
1.McClelland, David C.(1973)。Testing for competence rather than for "intelligence"。American Psychologist,28(1),1-14。  new window
學位論文
1.徐瀚爵(2010)。餐飲連鎖店店長工作職能之研究(碩士論文)。朝陽科技大學。  延伸查詢new window
2.張甲賢(2004)。直營連鎖服務業店經理核心職能模式發展之研究--以某上市直營連鎖KTV為例(碩士論文)。國立政治大學,臺北。  延伸查詢new window
3.吳碧華(2001)。餐飲連鎖業店經理專業能力分析之研究(碩士論文)。國立臺灣師範大學,臺北。  延伸查詢new window
4.楊明憲(2008)。連鎖便利商店店長職能之研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
5.吳綉春(2005)。顧客滿意度為導向的庭園餐廳經營模式之研究--以台中縣新社鄉櫻花林、新社蓮園、戀戀山水畫為例(碩士論文)。逢甲大學。  延伸查詢new window
6.洪明鴻(2009)。庭園餐廳消費者生活型態與庭園設施偏好之關係研究(碩士論文)。逢甲大學。  延伸查詢new window
7.郭奕均(2003)。連鎖便利商店店經理管理才能評鑑指標之研究(碩士論文)。國立中山大學。  延伸查詢new window
8.陳建榮(2008)。北宜高速公路通車對宜蘭地區觀光產業之影響--以庭園餐廳為例(碩士論文)。佛光大學。  延伸查詢new window
9.王麗菱(2001)。國際觀光旅館餐飲外場工作人員應具備專業能力之分析研究(博士論文)。國立臺灣師範大學,臺北市。new window  延伸查詢new window
圖書
1.Boyatzis, R. E.(1982)。The Competence Manager: A Model for Effective Performance。New York:John Wiley & Sons Inc.。  new window
2.Spencer, Lyle M.、Spencer, Signe M.(1993)。Competence at Work: Models for Superior Performance。John Wiley & Sons, Inc.。  new window
 
 
 
 
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