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題名:民主社會下警察行銷策略模式之研究
書刊名:警察行政管理學報
作者:林國均馮佩君
作者(外文):Lin, Kuo-chunFeng, Pei-chun
出版日期:2013
卷期:9
頁次:頁113-125
主題關鍵詞:社會福利非營利組織公共行銷警察行銷策略模式Marketing developmentPublic welfareNon-profit organization
原始連結:連回原系統網址new window
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  • 共同引用共同引用:7
  • 點閱點閱:76
行銷概念的發展一直以來都是在私人企業領域上被討論著與注視著。但由於社會意識的崛起與科技的進步,大眾的福祉將會是未來社會與經濟繁榮發展的關鍵,不僅人與人之間的來往、組織與組織之間的交流也可以預見會更加活絡。因此在考量社會福利最大化下,不僅私人企業組織,行銷的概念將會大量被運用在公部門領域(例如警察機關)與非營利組織(例如工會與廟宇),來尋求更多民眾的支持與信任。在這以民為主的時代,警察人員如何以行銷手法來消除與民眾的距離,並使之進而支持警察單位之政策實施與執法合作是一項非常重要的工作。本文透過相關文獻並以企業行銷理論為基礎,以公部門行銷角度為考量,來制定理想之警察行銷策略模式以供國內警察相關單位之參考。
The issue of marketing development is always critical and explored for the private industries. With rising social consciousness and advanced technology, the public welfare will become a critical issue that related to the development of society and economy. Not only the interaction between individuals, but also the active interaction between organizations can be expected. With the consideration of maximizing social welfare, the marketing idea will be greatly employed in public sectors and nonprofit organizations for acquiring more support and trusts of people. In the time of democracy, the issue of how the police personnel uses marketing strategy to get rid of the distance with people and make them supportive for policy practice and law enforcement is very important. This study attempts to create an optimal model for police marketing strategy through the exploration of relevant literatures with the theories for industrial marketing and the points of view for public-sector marketing.
期刊論文
1.馮佩君、林國均(20091200)。警察機關發展關係行銷之初探。中央警察大學警察行政管理學報,5,53-64。new window  延伸查詢new window
2.熊忠勇、張簡振銘、李枝興、阮靜如(2007)。團隊領導能力與技巧之研究—以公部門為例。T&D飛訊,5(9),36-71。  延伸查詢new window
3.凌儀玲(20001200)。醫療服務滿意反應之研究--重要事例分析法之應用。醫院管理,33(7),26-40。  延伸查詢new window
4.Evans, J. R.、Laskin, R. L.(1994)。The relationship marketing process : a conceptualization and application。Industrial Marketing Management,23(5),439-452。  new window
5.戴興豪、風真豪(20060200)。運用關係行銷增加大學體育課程選修人數之可行性分析。大專體育,82,130-134。new window  延伸查詢new window
6.Christy, Richard、Oliver, Gordon、Penn, Joe(1996)。Relationship Marketing in Consumer Markets。Journal of Marketing Management,12(1-3),175-187。  new window
7.Bitner, Mary Jo、Booms, Bernard H.、Tetreault, Mary Stanfield(1990)。The Service Encounter: Diagnosing Favorable & Unfavorable Incidents。Journal of Marketing,54(1),71-84。  new window
8.Shostack, G. Lynn(1977)。Breaking Free from Product Marketing。Journal of Marketing,41(2),73-80。  new window
9.Grönroos, Christian A.(1984)。A Service Quality Model and its Marketing Implications。European Journal of Marketing,18(4),36-44。  new window
10.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
11.Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing,56(2),57-71。  new window
會議論文
1.林國均、馮佩君、簡秀芳(2010)。關係行銷應用於行銷公共政策之探討。2010國際商管學術研討會。臺北市。  延伸查詢new window
2.黃穎捷(2007)。以SWOT分析決定經營策略之道。臺灣新聞記者協會研討會。臺北市。  延伸查詢new window
學位論文
1.魯允文(1996)。行銷觀念應用於政策執行之研究(碩士論文)。國立中興大學,臺北市。  延伸查詢new window
2.藍夏萍(2007)。擴散與行銷整合之意見領袖傳播途徑研究:限制使用塑膠袋政策個案分析(碩士論文)。國立政治大學,臺北市。  延伸查詢new window
3.李承諺(2004)。公部門政策行銷理論於菸害防制法執行面之運用(碩士論文)。逢甲大學,台中。  延伸查詢new window
4.陳順瑲(2002)。影響產險業顧客再購意願因素之研究--關係行銷取向(碩士論文)。朝陽科技大學。  延伸查詢new window
5.胡龍騰(1997)。政策行銷之理論與實踐:「野生動物保育政策」個案分析(碩士論文)。國立中興大學。  延伸查詢new window
圖書
1.陳和益(2007)。談行銷,在東警。北京:生活天地。  延伸查詢new window
2.劉建煌(2002)。推廣策略與行銷溝通行銷管理。臺北市:智勝文化。  延伸查詢new window
3.Carlzon, Ja.(1989)。Moments of truth。New York:Harper Paperbacks。  new window
4.Jackson, B. B.(1994)。Winning and keeping industrial customers。Lexington Mass:Lexington Books。  new window
5.Kotler, P.(1973)。Strategic marketing: Strategies for changing public behavior。N. Y.:The Free Press。  new window
6.Kolter, P.(2000)。Strategic marketing for nonprofit organization。N.J:Prentice Hall。  new window
7.Kotler, P.(2010)。Principles of marketing。CA:Sage。  new window
8.Gray, Lynton(1991)。Marketing education。Open University Press。  new window
9.Caiden, Gerald E.(1991)。Administrative Reform Comes of Age。Berlin:New York, NY:Walter de Gruyter。  new window
10.Peters, B. Guy(1996)。The Future of Governing: Four Emerging Models。University Press of Kansas。  new window
圖書論文
1.Booms, Bernard H.、Bitner, Mary Jo(1981)。Marketing strategies and organizational structures for service firms。Marketing of services。Chicago, IL:American marketing Association。  new window
2.Berry, Leonard L.(1983)。Relationship marketing。Emerging Perspectives on Services Marketing。Chicago, Illinois:American Marketing Association。  new window
 
 
 
 
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