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引文資料
題名:
The Perceptions and Expectations toward the Social Responsibility of Hospitals and Organizational Commitment of Nursing Staff
書刊名:
The Journal of Nursing Research
作者:
謝聖哲
/
邱亨嘉
/
謝雅惠
/
何佩珊
/
陳麗琴
/
張偉洲
作者(外文):
Hsieh, Sheng-che
/
Chiu, Herng-chia
/
Hsieh, Ya-hui
/
Ho, Pei-shen
/
Chen, Li-chin
/
Chang, Wei-chou
出版日期:
2016
卷期:
24:3
頁次:
頁249-261
主題關鍵詞:
社會責任
;
醫院
;
護理人員
;
組織承諾
;
Social responsibility
;
Hospital
;
Nurse
;
Organizational commitment
原始連結:
連回原系統網址
相關次數:
被引用次數:期刊(
2
) 博士論文(0) 專書(0) 專書論文(0)
排除自我引用:
2
共同引用:
22
點閱:22
背景 近來台灣面臨醫療勞動人權爭議,勞動環境不佳及人力短缺導致嚴重的照護過勞,惡性循環下使護理人員的執業率及平均年資偏低。目的 以企業社會責任作為醫院社會責任的概念架構探究對於護理人員組織承諾(OC)之影響。方法 以匿名問卷抽樣調查南台灣某醫療體系240名護理人員,共回收227份。問卷由醫院社會責任及OC兩量表構成,以探索式因素分析確認經濟、法理、道德和慈善等四個社會責任構面,並利用階層迴歸分析各構面責任的感受與情感性、持續性及規範性等三構面OC的關係。結果 護理人員對於整體醫院社會責任實踐的感受與期待之間存在顯著落差。對於醫院社會責任感受較佳者發展出較高的組織承諾。年齡愈大及法理、道德和經濟責任等感受愈佳者的情感性承諾明顯愈強。職級愈低且道德責任感受愈佳者的持續性承諾顯著愈強。年齡愈大及法理、道德和慈善責任等感受較佳者的規範性承諾明顯較強。結論/實務應用 醫院若能積極提供友善且人性化職場並具體實踐社會責任,將不僅助益護理人員更能提升所有員工的工作績效及組織認同。
以文找文
Background: The labor rights of medical workers in hospitals in Taiwan have been a key issue of discussion and controversy in recent years. Generally, poor work conditions and manpower shortages in hospitals have resulted in a vicious circle of severely overworked medical and healthcare staff and chronically low staffing and retention rates. Purpose: This study employed corporate social responsibility as the conceptual framework of the social responsibility of hospitals to examine the perceptions and expectations of nurses toward the social responsibility practices of the hospital where they serve and to explore the relationship between these perceptions and organizational commitment (OC). Methods: The participants were all nurses who were employed by one medical group in southern Taiwan. Two hundred forty anonymous questionnaires, which included scales that were designed to measure the social responsibility of hospitals and OC, were distributed. Two hundred twenty-seven valid questionnaires were returned. Exploratory factor analysis was used to validate the dimension of the social responsibility of hospitals, and hierarchical multiregression analyses were used to verify the relationship between the perceptions of nurses with regard to the social responsibility practices of the hospital where nurses serve and OC. Results: There were considerable differences between participants_ perceptions and expectations toward the social responsibility of hospitals. The nurses with high perceptions toward the social responsibility practices of the hospital where they serve tended to have relatively high OC. Senior nurses who had high perceptions of the legal and rational, ethical, and economic dimensions of the social responsibility practices of the hospital where they serve exhibited relatively strong affective commitment. Nurses in junior positions who had high perceptions of the practices of ethical responsibilities exhibited relatively strong continuance commitment. Senior nurses who had high perceptions of the legal and rational, ethical, and discretionary dimensions of the social responsibility practices of the hospital where they serve exhibited relatively strong normative commitment. Conclusions/Implications for Practice: A friendly and humane work environment in hospital settings facilitates the implementation of social responsibility, which has been shown to foster higher levels of organizational identification and job performance among nurses and other hospital employees.
以文找文
期刊論文
1.
Rego, A.、Leal, S.、Cunha, M. P.、Faria, J.、Pinho, C.(2010)。How the Perceptions of Five Dimensions of Corporate Citizenship and Their Inter-inconsistencies Predict Affective Commitment。Journal of Business Ethics,94(1),107-127。
2.
Ditlev-Simonsen, C. D.、Midttun, A.(2011)。What Motivates Managers to Pursue Corporate Responsibility? A Survey among Key Stakeholders。Corporate Social Responsibility and Environmental Management,18(1),25-38。
3.
Abreu, R.、David, F.、Crowther, D.(2005)。Corporate Social Responsibility is Urgently Needed in Health Care。Social Responsibility Journal,1(3/4),226-240。
4.
Fottler, M. D.、Blair, J. D.、Whitehead, C. J.、Laus, M. D.、Savage, G. T.(1989)。Assessing key stakeholders: Who matters to hospitals and why?。Hospital and Health Services Administration,34(4),525-546。
5.
Stites, J. P.、Michael, J. H.(2011)。Organizational commitment in manufacturing employees: Relationships with corporate social performance。Business and Society,50(1),50-70。
6.
Kakabadse, N. K.、Rozuel, C.(2006)。Meaning of corporate social responsibility in a local French hospital: A case study。Society and Business Review,1(1),77-96。
7.
Rego, A.、Leal, S.、Cunha, M. P.(2011)。Rethinking the employees' perceptions of corporate citizenship dimensionalization。Journal of Business Ethics,104(2),207-218。
8.
張遠萍、王秀紅、黃珊、王凰伊(20140300)。Interaction Effect of Work Excitement and Work Frustration on the Professional Commitment of Nurses in Taiwan。The Journal of Nursing Research,22(1),51-60。
9.
Chang, Y. T.(2014)。The press conference for exposing legal foundation hospitals' finance。Healthcare Reform Journal,56,4-7。
10.
Onkila, Tiina(2013)。Pride or Embarrassment? Employees' Emotions and Corporate Social Responsibility。Corporate Social Responsi-bilityand Environmental Management,22(4),222-236。
11.
彭瑞振、李吟玲、曾美屘(20140300)。Person-Organization Fit and Turnover Intention: Exploring the Mediating Effect of Work Engagement and the Moderating Effect of Demand-Ability Fit。The Journal of Nursing Research,22(1),1-11。
12.
Tuzzolino, Frank、Armandi, Barry R.(1981)。A need-hierarchy framework for assessing corporate social responsibility。Academy of Management Review,6(1),21-28。
13.
王美玲、蔡麗珍(20140900)。Work-Family Conflict and Job Performance in Nurses: The Moderating Effects of Social Support。The Journal of Nursing Research,22(3),200-207。
14.
Wen, Y. P.、Huang, S. M.、Chiang, T. L.(2012)。An analysis of the growth of healthcare expenditure in Taiwan: Healthcare inflation, volume-intensity and equity。Taiwan Journal of Public Health,31(1),1-10。
15.
Al-bdour, A. A.、Ellisha, N.、Lin, S. K.(2010)。The Relationship between Internal Corporate Social Responsibility and Organizational Commitment within the Banking Sector in Jordan。international Journal of Human and Social Science,5(14),933-951。
16.
張景盛、張心馨(20071200)。Effects of Internal Marketing on Nurse Job Satisfaction and Organizational Commitment: Example of Medical Centers in Southern Taiwan。The Journal of Nursing Research,15(4),265-274。
17.
Peng, T. K.、Kao, Y. T.、Lin, C. C.(2006)。Common method variance in management research: Its nature, effects, detection, and remedies。Journal of Management,23(1),77-98。
18.
Meyer, John P.、Allen, Natalie J.(1984)。Testing the ''Side-bet Theory'' of Organizational Commitment: Some Methodological Considerations。Journal of Applied Psychology,69(3),372-378。
19.
Maignan, Isabelle、Ferrell, Odies Collins、Hult, G. Tomas M.(1999)。Corporate Citizenship: Cultural Antecedents and Business Benefits。Journal of the Academy of Marketing Science,27(4),455-469。
20.
Peterson, D. K.(2004)。The relationship between perceptions of corporate citizenship and organizational commitment。Business & Society,43(3),296-319。
21.
Rupp, D. E.、Ganapathi, J.、Aguilera, R. V.、Williams, C. A.(2006)。Employee reactions to corporate social responsibility: An organizational justice framework。Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior,27(4),537-543。
22.
Turker, D.(2009)。How Corporate Social Responsibility Influences Organizational Commitment。Journal of Business Ethics,89(2),189-204。
23.
Meyer, John P.、Allen, Natalie J.(1991)。A three-component conceptualization of organizational commitment。Human Resource Management Review,1(1),61-89。
24.
Porter, Lyman W.、Steers, Richard M.、Mowday, Richard T.、Boulian, Paul V.(1974)。Organizational commitment, job satisfaction, and turnover among psychiatric technicians。Journal of Applied Psychology,59(5),603-609。
25.
Carroll, Archie B.(1979)。A Three-Dimensional Conceptual Model of Corporate Performance。Academy of Management Review,4(4),497-505。
26.
Carroll, Archie B.(1991)。The pyramid of corporate social responsibility: toward the moral management of organizational stakeholders。Business Horizons,34(4),39-48。
27.
Maignan, I.、Ferrell, O. C.(2000)。Measuring corporate citizenship in two countries: The case of the United States and France。Journal of Business Ethics,23(3),283-297。
28.
Allen, Natalie J.、Meyer, John P.(1990)。The Measurement and Antecedents of Affective Commitment and Normative Commitment to the Organization。Journal of Occupational and Organizational Psychology,63(1),1-18。
29.
Carroll, Archie B.(1998)。The four faces of corporate citizenship。Business and Society Review,100/101,1-7。
會議論文
1.
Rego, A.、Leal, S.、Cunha, M. P.、Faria, J.(2008)。How the employees' perceptions of corporate citizenship predict their organizational commitment。2008 International Conference on Business and Information。Seoul。
圖書
1.
Gond, J.、El-Akremi, A.、Igalens, J.、Swaen, V.(2010)。Corporate Social Responsibility Influence on Employees。Nottingham:International Centre for Corporate Social Responsibility。
2.
Tabachnick, B. G.、Fidell, L. S.(1996)。Using multivariate statistics。HarperCollins Publishers。
其他
1.
Tehemar, S.(20120924)。Corporate Social responsibility in Healthcare,http://healthworkscollective.com/drtehemar/43791/corporate -socialresponsibility-healthcare-sectors。
2.
Huang, E. D.,Lee, Y. T.(2013)。Swear hospitals in Taiwan, Taiwan Healthcare Reform Foundation,http://www.thrf.org.tw/Page_Show.asp?Page_ID=1782。
3.
International Council of Nurses(2014)。Asia nursing workforce forum: Nursing workforce profile database summary,http://www.icn.ch/images/stories/documents/pillars/sew/Datasheet_Nursing_Worforce_Profile_AWFF_2014.pdf。
4.
Taiwan Union of Nurses Association(2014)。The tracking and expectation for the performance of improving inpatient nursing quality program,http://www.nurse.org.tw/getFiles.ashx?file=796。
5.
Taiwan Union of Nurses Association(2015)。2015-02 Taiwan nurses statistics,http://www.nurse.org.tw/DataSearch/Manpower.aspx。
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