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題名：主計人員性格調節過程中情緒耗竭之研究
書刊名：中華管理學報
作者：翁志成／簡俊成 引用關係
作者(外文)：Weng, Chih-cheng／Chien, Chun-cheng
出版日期：2003
卷期：4:1
頁次：頁1-19
主題關鍵詞：角色衝突；工作/家庭衝突；員工性格；情緒耗竭；Role conflict；Work/ famil conflict；Employee personality；Emotional exhaustion
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:51
  • 點閱點閱:123
期刊論文
1.Singh, Jagdip、Verbeke, W.、Rhoads, Gary K.(1996)。Do organizational practices matter in role stress processes? A Study of direct and moderating effects for marketing-oriented boundary spanners。Journal of Marketing，60(3)，69-86。  new window
2.Babin, B. J.、Boles, J. S.(1998)。Employee Behavior in a Service Environment : A model and test of potential difference between men and women。Journal of Marketing，62，77-91。  new window
3.Rahim, A.(1996)。Stress, strain, and their moderators: An empirical comparison of entrepreneurs and managers。Journal of Small Business Management，34(1)，46-58。  new window
4.Singh, Jagdip(1998)。Striking a Balance in Boundary-spanning Positions: An Investigation of Some Unconventional Influences of Role Stressors and Job Characteristics on Job Outcomes of Salespeople。Journal of Marketing，62(3)，69-86。  new window
5.Babakus, Emin、Cravens, David W.、Johnston, Mark、Moncrief, William C.(1999)。The role of emotional exhaustion in sales force attitude and behavior relationships。Journal of the Academy of Marketing Science，27(1)，58-70。  new window
6.Michaels, R. E.、Day, R. L.、Joachimsthaler, E. A.(1987)。Role stress among industrial buyers: an integrative model。Journal of Marketing，51(2)，28-45。  new window
7.Maslach, C.、Jackson, S. E.(1984)。Patterns of burnout among a national sample of public contact workers。Journal of Health Human Resources Administration，7(2)，189-212。  new window
8.Jackson, S. E.、Turner, J. A.、Brief, A. P.(1987)。Correlates of burnout among public service lawyers。Journal of Occupational Behavior，8，339-349。  new window
9.Cooper, C. L.、Marshall, J.(1976)。Occupational sources of stress: A review of the literature relating to coronary heart disease and mental ill health。Journal of Occupational Psychology，49(1)，11-28。  new window
10.黃曼琴(19910100)。應用中介模式探討TYPE A/B人格特質為中介變項對工作壓力與工作滿足、工作績效之影響。人力資源學報，1，59-74。  延伸查詢new window
11.洪英正、錢玉芬(19960500)。工作投入在工作環境變項、工作者之A型人格及相關工作行為間的中介角色之探討--LISREL模式分析。國立政治大學學報，72(下)，299-329。  延伸查詢new window
12.Ahmad, Aminah(1996)。Work-Family Conflict Among Married Professional Women in Malaysia。The Journal of Social Psychology，136(5)，663-665。  new window
13.Aryee, S.(1992)。Antecedents and Outcomes of Work-Family Conflict among Married Professional Women: Evidence from Singapore。Human Relations，45(8)，813-837。  new window
14.Behrman, Douglas H.、Perreault, William D. Jr.(1984)。A Role Stress Model of the Performance and Satisfaction of Industrial Salespeople。Journal of Marketing，48(4)，9-21。  new window
15.Burke, R. J.、Deszca, E.(1986)。Correlates of Psychological Burnout Phases among Police Officers。Human Relations，39，487-502。  new window
16.Cooper, C. L.、Cartwright, S.(1994)。Healthy Mind; Healthy Organization--A Proactive Approach to Occupational Stress。Human Relations，47，455-471。  new window
17.Dearborn, M. J.、Hastings, J. E.(1987)。Type A Personality as a Mediator of Stress and Strain in Employed Women。Journal of Human Stress，1987(summer)，53-60。  new window
18.Dietzei, L. C.、Coursey, R. D.(1998)。Predictors of Emotional Exhaustion among Nonresidential Staff Persons。Psychiatric Rehabilitation Journal，21(4)，340-347。  new window
19.Howard, J. H.、Cunningham, D. A.、Rechnitzer, P. A.(1986)。Role Ambiguity, Type A Behavior, and Job Satisfaction: Moderating Effects on Cardiovascular and Biochemical Responses Associated with Coronary Risk。Journal of Appliled Psychology，71(1)，95-101。  new window
20.Keenan, A.、McBain, G. D.(1979)。Effects of Type A Behavior, Intolerance of Ambiguity, and Locus of Control on the Relationship Between Role Stress and Work-Related Outcomes。Journal of Occupational Psychology，52，277-285。  new window
21.Leiter, M. P.、Meechan, K. A.(1986)。Role Structure and Burnout in the Field of Human Services。Journal of Applied Behavioral Science，22(1)，47-52。  new window
22.Moore, Jo Ellen(2000)。Why Is This Happening? A Causal Attribution Approach to Work Exhaustion Consequences。Academy of Management，25，335-349。  new window
23.Morrison, E. W.、Phelps, C. C.(1999)。Taking Charge at Work: Extrarole Efforts to Initate Workplace Change。Academy of Management Journal，42(4)，403-419。  new window
24.Orpen, C.(1982)。Type A personality as a Moderator of the Effects of Role Conflict, Role Ambiguity and Role Overload on Individual Strain。Journal of Human Stress，8(2)，8-14。  new window
25.Tharenou, P.、Latimer, S.、Conroy, D.(1994)。How Do You Make it to the Top? An Examination of Influences on Women's and Men'€™s Managerial Advancement。Academy of Management Journal，37，899-931。  new window
26.吳美連(19980500)。高成就婦女的身心特徵、壓力知覺與工作--家庭衝突之探討。中原學報，26(2)，1-10。  延伸查詢new window
27.Bacharach, Samuel B.、Bamberger, Peter、Conely, Sharon(1991)。Work-Home Conflict among Nurses and Engineers: Mediating the Impact of Stress on Burnout and Satisfaction at Work。Journal of Organizational Behavior，12(1)，39-53。  new window
28.Boles, J. S.、Johnston, M. W.、Hair, J. F.(1997)。Role Stress, Work-family Conflict and Emotional Exhaustion: Inter-relationships and Effects on Some Work-related Consequences。The Journal of Personal Selling and Sale Management，17(1)，17-28。  new window
29.Boshoff, C.、Mels, G.(1995)。A Causal Model to Evaluate the Relationship among Supervision, Role Stress, Organizational Commitment and Internal Service Quality。European Journal of Marketing，29(2)，23-42。  new window
30.Brown, Steven P.、Peterson, Robert A.(1993)。Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects。Journal of Marketing Research，30(1)，63-77。  new window
31.Burke, R. J.、Greenglass, E.(1995)。A Longitudinal Study of Psychological Burn-out in Teacher。Human Relations，48(2)，187-202。  new window
32.Cordes, C. L.、Dougherty, T. W.、Blum, M.(1997)。Patterns of burnout among managers and professionals: a comparison of models。Journal of Organizational Behavior (1986-1998)，18(6)，685-685。  new window
33.Flaherty, T. B.、Dahlstrom, Robert、Skinner, Steven J.(1999)。Organizational values and role stress as determinants of customer-oriented selling performance。Journal of Personal Selling and Sales Management，19(2)，1-18。  new window
34.Frone, M. R.、Barnes, G. M.、Farrell, M. P.(1994)。Relationship of work-family conflict to substance use among employed mothers: The role of negative affect。Journal of Marriage and the Family，56，1019-1030。  new window
35.Gardner, D. G.、Pierce, J. L.(1998)。Self-esteem and self-efficacy within the organizational context: An empirical comparison。Group and Organization Management，23(1)，48-70。  new window
36.Good, L. K.、Page, T. J.、Young, C. E.(1996)。Assessing hierarchical differences in job-related attitudes and turnover among retail managers。Journal of the Academy of Marketing Science，24(2)，148-156。  new window
37.Higgins, C. A.、Duxbury, L. E.、Irving, R. H.(1992)。Work-family conflict in the dual-career family。Organizational Behavior and Human Decision Processes，51(1)，51-75。  new window
38.Ivancevich, John M.、Matteson, Michael T.、Preston, Cynthia(1982)。Occupational stress, type a behavior, and physical well being。Academy of Management Journal，25(2)，373-391。  new window
39.Jackson, Susan E.、Schuler, Randall S.(1985)。A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings。Organizational Behavior and Human Decision Processes，36(1)，16-78。  new window
40.Kahill, Sophia(1988)。Symptoms of professional burnout: A review of the empirical evidence。Canadian Psychology/Psychologie canadienne，29(3)，284-297。  new window
41.Ashford, S. J.、Bobko, P.、Lee, C.(1990)。Interactive Effects of 'Type A' Behavior and Perceived Control on Worker Performance, Job Satisfaction, and Somatic Complaints。The Academy of Management Journal，33(4)，870-881。  new window
42.Leiter, Michael P.、Durup, Marie Josette(1996)。Work, home, and in-between: A longitudinal study of spillover。Journal of Applied Behavioral Science，32(1)，29-47。  new window
43.Mason, Charlotte H.、Perreault, William D. Jr.(1991)。Collinearity, power, and interpretation of multiple regression analysis。Journal of Marketing Research，28(3)，268-280。  new window
44.McDonald, T.、Siegall, M.(1992)。The effects of technological self- efficacy And job focus on job performance, attitudes, and withdrawal behaviors。Journal of Psychology，126(5)，465-475。  new window
45.O'Driscoll, Michael P.、Beehr, Teery A.(2000)。Moderating Effects of Perceived Control and Need for Clarity on the Relationship Between Role Stressors and Employee Affective Reactions。Journal of Social Psychology，140(2)，151-159。  new window
46.Blakeney, R. N.、Phillips, J. S.、Saxton, M. J.(1991)。Antecedents and Consequences of Emotional Exhaustion in The Airline Reservations Service Sector。Human Relations，44(6)，583-602。  new window
47.Schwab, R. L.、Iwanicki, E. F.(1982)。Perceived role conflict, role ambiguity and teacher burnout。Educational Administration Quarterly，18(1)，60-74。  new window
48.Singh, Jagdip、Goolsby, Jerry R.、Rhoads, Gary K.(1994)。Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives。Journal of Marketing Research，31(4)，558-569。  new window
49.Thomas, Linda Thiede、Ganster, Daniel C.(1995)。Impact of family-supportive work variables on work-family conflict and strain: A control perspective。Journal of Applied Psychology，80(1)，6-15。  new window
50.King, R. C.、Sethi, V.(1997)。The Moderating Effect of Organizational Commitment on Burnout in Information Systems Professionals。European Journal of Information System，6，86-96。  new window
51.唐先梅(19980600)。從家庭發展觀點探討雙薪家庭兩性工作家事及休閒時間之分配。社會文化學報，6，75-112。  延伸查詢new window
52.Fogarty, Timothy J.、Singh, Jagdip、Rhoads, Gary K.、Moore, Ronald K.(2000)。Antecedents and consequences of burnout in accounting: Beyond the role stress model。Behavioral Research in Accounting，12，31-67。  new window
53.Cordes, C. L.、Dougherty, T. W.(1993)。A Review and Integration of Resource on Job Burnout。Academy of Management Review，18(4)，621-656。  new window
54.Brayfield, Arthur H.、Rothe, Harold F.(1951)。An index of job satisfaction。Journal of Applied Psychology，35(5)，307-311。  new window
55.Leiter, Michael P.、Maslach, Christina(1988)。The impact of interpersonal environment on burnout and organizational commitment。Journal of Organizational Behavior，9(4)，297-308。  new window
56.Wright, T. A.、Bonett, D. G.(1997)。The Contribution of Burnout to Work Performance。Journal of Organizational Behavior，18(5)，491-499。  new window
57.謝秀芬(19950300)。臺灣已婚婦女的問題與家庭福利政策之探討。東吳社會工作學報，1，1-35。new window  延伸查詢new window
58.Hartline, Michael D.、Ferrell, O. C.(1996)。The management of customer-contact service employees: An empirical investigation。Journal of Marketing，60(4)，52-70。  new window
59.李美枝(19971200)。由傑出女性科技人員的發展歷程省思事業與家庭兩全的問題。中華心理衛生學刊，10(4)，5-18。new window  延伸查詢new window
60.MacKenzie, Scott B.、Podsakoff, Philip M.、Ahearne, Michael(1998)。Some possible antecedents and consequences of in-role and extra-role salesperson performance。Journal of Marketing，62(3)，87-98。  new window
61.Gaines, J.、Jermier, J. M.(1983)。Emotional exhaustion in a high stress organization。Academy of Management Journal，26(4)，567-586。  new window
62.Wright, Thomas A.、Cropanzano, Russell(1998)。Emotional exhaustion as a predictor of job performance and voluntary turnover。Journal of Applied Psychology，83(3)，486-493。  new window
63.Rizzo, J. R.、Lirtzman, S. I.、House, R. J.(1970)。Role conflict and ambiguity in complex organizations。Administrative Science Quarterly，15(2)，150-163。  new window
64.Hobfoll, Stevan E.(1989)。Conservation of Resources: A New Attempt at Conceptualizing Stress。American Psychologist，44(3)，513-524。  new window
65.呂勝瑛(19850700)。工作壓力的實證研究。教育與心理研究，8，157-189。new window  延伸查詢new window
66.Sherer, M.、Maddux, J. E.、Mercandante, B.、Prentice-Dunn, S.、Jacobs, B.、Rogers, R. W.(1982)。The self-efficacy scale: Construction and validation。Psychological Reports，51(2)，663-671。  new window
67.Lee, Raymond T.、Ashforth, Blake E.(1996)。A Meta-Analytic Examination of the Correlates of the Three Dimensions of Job Burnout。Journal of Applied Psychology，81(2)，123-133。  new window
68.Maslach, Christina、Jackson, Susan E.(1981)。The Measurement of Experienced Burnout。Journal of Organizational Behavior，2(2)，99-113。  new window
會議論文
1.Schaufeli, W. B.、Leiter, M. P.、Kalimo, R.(1995)。The General Burnout Inventory: A Self-Report Questionnaire to Assess Burnout at the Workplace。Work, Stress and Health '95: Creating Healthier Workplaces。Washington, DC。  new window
研究報告
1.黃賀(1996)。我國公營事業會計人員角色衝突問題之研究。國立中山大學企業管理學系。  延伸查詢new window
學位論文
1.黃瑩宵(1983)。臺灣省基層主計人員工作滿足之研究(碩士論文)。國立政治大學。  延伸查詢new window
2.王麗淳(1999)。角色壓力影響情緒耗竭之過程探討(碩士論文)。國立中正大學。  延伸查詢new window
3.杜佩蘭(1999)。組織承諾、角色衝突與工作滿足及其相關因素之研究--以高雄市政府主計處外派人員為例(碩士論文)。國立中山大學。  延伸查詢new window
4.石倉安(2000)。臺灣五大會計師事務所女性審計人員升遷問題之研究(碩士論文)。國立政治大學。  延伸查詢new window
5.楊鐵漢(1991)。工作相關因素、角色特色與領導型態對會計人員工作壓力影響之研究(碩士論文)。政治大學。  延伸查詢new window
6.王尚剛(1994)。壓力源、壓力知覺與工作壓力關係之研究：以國庫署與國有財產局之公務人員為例(碩士論文)。國立中山大學。  延伸查詢new window
7.張永旺(1995)。我國一條鞭主計制度實際運作情形之探討(碩士論文)。國立中山大學。  延伸查詢new window
8.賴信真(1997)。臺灣當代職業女性議題研究--以民生報婦女版為分析場域(1989-1996)(碩士論文)。國立中央大學。  延伸查詢new window
9.蕭金菊(1995)。家屬長期照顧慢性病老人對支持性服務需求之探究(碩士論文)。東海大學。  延伸查詢new window
10.侯望倫(1984)。工作壓力的實證研究：組織氣候.角色特性、人格特質與壓力症狀的關係(碩士論文)。國立政治大學。  延伸查詢new window
圖書
1.Matteson, Michael T.、Ivancevich, John M.(1982)。Managing Job Stress and Health: the Intelligent Person’s Guide。New York：Free Press。  new window
2.Greenberg, J.、張善智、謝馥蔓(2000)。組織行為。臺北市：學富文化。  延伸查詢new window
3.洪蘭(2000)。愛與生存。臺北：天下文化出版。  延伸查詢new window
4.Glass, D. C.(1977)。Behavior Patterns and Coronary Disease。Hillsdale, NJ：Erlbaum。  new window
5.Pines, A. M.、Aronson, E.(1988)。Careere Burnout: Causes and Cures。New York：Free Press。  new window
6.李長貴(1998)。組織行為。臺北市：華泰文化事業公司。  延伸查詢new window
7.藍采風(2000)。壓力與適應。臺北：幼獅文化。  延伸查詢new window
8.Troyer, Lisa、Mueller, C. W.、Osinsky, P. I.(2000)。Who's the boss?: A Role-Theoretic Analysis of Customer Work, Work and Occupations。Thousand Oaks。  new window
9.Friedman, Meyer、Rosenman, Ray H.(1974)。Type A Behavior and Your Heart。Alfred A. Knopf。  new window
10.Robbins, Stephen P.(1998)。Organizational Behavior。Prentice Hall Inc.。  new window
單篇論文
1.翁志成，簡俊成(2001)。主計人員情緒耗竭與工作滿足關係之研究。  延伸查詢new window
圖書論文
1.McGrath, J. E.(1976)。Stress and behavior in organizations。Handbook of Industrial and Organizational Psychology。Chicago：Rand McNally College Publishing。  new window
2.Maslach, C.(1982)。Understandinb Burnout: Definitional Issues in Analyzing a Complex Phenomenon。Job Stress and Burnout: Ressearch, Theory, and Intervention Perspectives。Beverly Hills, CA：Sage。  new window
3.Hobfoll, S. E.、Freedy, J.(1993)。Conservation of resources: A general stress theory applied to burnout。Professional burnout: Recent developments in theory and practice。Washington, DC：Taylor & Francis。  new window
4.Maslach C.(1993)。Burnout: A multidimensional perspective。Professional burnout: Recent developments in theory and research。Washington, DC：Taylor and Frencis。  new window
 
 
 
 
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