在2000年3月、2001年12月及2003年4月，共三次「學生對行政單位的滿意度」普查之後，本校各行政單位根據各次的滿意度調查結果及學生相關反映意見，積極規劃改善措施，以期提昇行政服務品質。從這三次調查結果看來，學生對於大多數行單位的服滿意度，都在逐次提昇中。 就最近一次調查而言，行政單位中，學生對圖書館滿意度最高。在教學單位中，學生對教研所與幼教系的滿意度最高。而學生對於實習、甄試及就業問題特別重視，這是前兩次調查中所未見的；可能跟師資培育制度多元化後，目前就業市場供過於求，造成學生不易謀取正式教職，對未來有高度的危機意識所致。另外，也發現有許多單位與項目，為許多學生感到不滿意，這主要可歸類如下： 一、環境設備及管理不佳。 二、各項收費規定不當。 三、服務態度與效率不良。 四、學校與學生溝通不足。 五、就業訓練、資訊、輔導不足。 六、其他制度因素。

Since three “Students’ Satisfaction” surveys held a National Taitung University during 2000-3, almost administrative department has improved practice and upgraded the quality of service. The results of these investigations show that student’s satisfaction with administration departments substantially increase. As the most recent survey shows, among all the administrative departments, students had the highest satisfaction with the library; while among all the academic departments, the Graduate Institute of Education and Department of Early Childhood Education satisfy students most. This study also found that, contrary to students of previous years, students now pay more attention to issues about student teacher’s training, teacher’s screening test, and employment. The multiple system of teacher’s training and the current imbalanced supply-demand mechanism in the labor market may be responsible for student’s sense of uneasiness and crisis. In addition, the study discovered six major categories of student’s dissatisfaction: 1. poor facilities and management 2. impropriate fee system 3. poor service and efficiency insufficient communication 4. insufficient communication 5. lack of employment training, information and counseling 6. other institutional factors.