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題名：監獄接見服務品質滿意度之探討--以桃園區監獄為例
書刊名：品質學報
作者：池文海 引用關係／楊宗儒／徐福灶
作者(外文)：Chih, Wen-hai／Yang, Tsung-ju／Shu, Fu-tsao
出版日期：2008
卷期：15:1
頁次：頁63-83
主題關鍵詞：服務品質；顧客滿意度；生活型態；Service quality；Customer satisfaction；Life style
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:38
期刊論文
1.Deming, W. E.(1982)。Improve of quality and productivity, through action by management。National Productivity Review，14，12-22。  new window
2.Elliott, K. M.(1994)。SERVPERF versus SERVQUAL: a marketing management dilemma when assessing service quality。Journal of Marketing Management，4，56-61。  new window
3.Voss, Zannie Giraud、Cova, Véronique(2006)。How sex differences in perceptions influence customer satisfaction: a study of theatre audiences。Marketing Theory，6(2)，201-221。  new window
4.Kassim, N. M.(2006)。Telecommunication industry in Malaysia: demographics effect on customer expectations, performance, satisfaction and retention。Asia Pacific Business Review，12，437-463。  new window
5.Inbakaran, Robert、Jackson, Mervyn(2005)。Understanding resort visitors through segmentation。Tourism and Hospitality Research，6(1)，53-71。  new window
6.Lee, Y. K.、Lee, Y.、Lee, K. A.、Park, D. H.、Moon, H.(2004)。Exploring the role of service value in the relationship between service quality and customer satisfaction。International Journal of Hospitality and Tourism Administration，5，67-86。  new window
7.Sohail, M. S.(2005)。Measuring service quality in restaurants: an Asia Pacific perspective。Journal of International Marketing and Marketing Research，30，3-13。  new window
8.Yelkur, R.、Chakrabarty, S.(2006)。Gender differences in service quality expectations in the fast food industry。Services Marketing Quarterly，27，141-151。  new window
9.Snipes, R. L.、Thomson, N. F.、Oswald, S. L.(2006)。Gender bias in customer evaluations of service quality: an empirical investigation。Journal of Services Marketing，20(4)，274-284。  new window
10.Rohini, R.、Mahadevappa, B.(2006)。Service quality in Bangalore hospitals--an empirical study。Journal of Services Research，6(1)，59-84。  new window
11.Gagliano, K. B.、Hathcote, J.(1994)。Customer expectations and perceptions of service quality in retail apparel specialty stores。Journal of Services Marketing，8(1)，60-69。  new window
12.Tsang, Nelson K.、Qu, Hailin(2000)。Service quality in China's hotel industry: a perspective from tourists and hotel managers。International Journal of Contemporary Hospitality Management，12(5)，316-326。  new window
13.Rust, Roland T.、Oliver, Richard L.(2000)。Should we delight the customer?。Journal of the Academy of Marketing Science，28(1)，86-94。  new window
14.Woodruff, R. B.、Clemons, D. S.、Schumann, D. W.、Gardial, S. F.、Emest, R. C.、Jenkins, R. L.(1983)。Modeling Consumer Satisfaction Processes Using Experience-Based Norms。Journal of Marketing Research，20(3)，296-304。  new window
15.Plummer, Joseph T.(1974)。The Concept and Application of Life Style Segmentation。Journal of Marketing，38(1)，33-37。  new window
16.Marr, Jeffrey W.(1986)。Letting the customer be the judge of quality。Quality Progress，19(10)，46-49。  new window
17.Cardozo, Richard N.(1965)。An Experimental Study of Customer Effort, Expectation, and Satisfaction。Journal of Marketing Research，2(3)，244-249。  new window
18.Oliver, Richard L.、DeSarbo, Wayne S.(1988)。Response Determinants in Satisfaction Judgments。Journal of Consumer Research，14(4)，495-507。  new window
19.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。  new window
20.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
學位論文
1.李維斌(2000)。運用類神經網路於銀行業實施全面品質管理之研究--以花蓮地區銀行業為例(碩士論文)。國立東華大學。  延伸查詢new window
2.陳奕如(2002)。中國大陸行動電話服務業者之顧客滿意度研究--以上海地區為例(碩士論文)。國立東華大學。  延伸查詢new window
3.張賜福(2003)。運用類神經網路於台電服務品質滿意度之探討--以宜蘭縣住宅用戶為例(碩士論文)。國立東華大學。  延伸查詢new window
4.吳國順(1993)。國人出國旅遊市場區隔及消費者行為分析(碩士論文)。國立中央大學，桃園縣。  延伸查詢new window
圖書
1.Dutka, A.(1994)。AMA Handbook for Customer Satisfaction。Chicago：American Marketing Association。  new window
2.Kotler, P.、Armstrong, G.(2003)。Marketing。Englewood Cliffs, NJ：Prentice-Hall Inc.。  new window
3.Haksever, C.、Render, B.、Russell, R. S.、Murdick, R. G.(2000)。Service Management and Operations。Englewood Cliffs, NJ：Prentice-Hall Inc.。  new window
4.Kolter, P.(2000)。Market Management: Analysis,Planning,Implementation and Control。New Jersey：Prentice-Hall Inc.。  new window
5.Guieford, J. P.(1965)。Fundamental statistics in phychology and education。N.Y：McGramn-Hill。  new window
6.Stanton, William J.、Futrell, Charles(1987)。Fundamentals of Marketing。McGraw-Hill。  new window
7.Lovelock, Christopher H.、Wright, Lauren(2002)。Principles of Service Marketing and Management。Pretince-Hall Inc.。  new window
8.Engel, J. F.、Kollat, D. T.、Blackwell, R. D.(1982)。Consumer Behavior。N.Y：Chicago：Holt, Rinehart Winston：Dryden Press：Dryden Press。  new window
9.Hawkins, Del I.、Best, Roger J.、Coney, Kenneth, A.(1992)。Consumer Behavior Implications for Marketing Strategy。Richard D. Irwin。  new window
10.Berman, Barry、Evans, Joel R.(1995)。Retail management: a strategic approach。Prentice-Hall。  new window
圖書論文
1.Birch, E. N.(1990)。Focus on Value。Creating Customer Satisfaction。New York, NY：The Conference Board。  new window
2.Reynolds, F. D.、Darden, W. R.(1974)。Construing Life Style and Psychographics。Life Style and Psychographics。Chicago：AMA。  new window
 
 
 
 
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