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題名:人力資源與資訊服務資源及其兩者的交互性對顧客服務關係績效的影響:以金融機構為實證分析
書刊名:經營管理論叢
作者:楊一峰 引用關係陳清燿 引用關係李世煌 引用關係賴家倫
作者(外文):Yang, Yi-fengChen, Ching-yawLee, Shyh-hwangLai, Chia-lun
出版日期:2010
卷期:6:2
頁次:頁45-68
主題關鍵詞:人力服務資源資訊性服務資源顧客服務關係績效Human service resourceInformation service resourcesCustomer service relationship and performance
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:14
  • 點閱點閱:29
期刊論文
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