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題名：臺灣觀光產業之員工工作壓力與離職傾向之研究：探討工作滿意度為干擾影響因素
書刊名：管理科學研究
作者：楊一峰 引用關係／陳效淳／陳清燿 引用關係
作者(外文)：Yang, Yi-feng／Chen, Shiao-chun／Chen, Ching-yaw
出版日期：2012
卷期：8:2
頁次：頁47-66
主題關鍵詞：工作壓力；工作滿意度；離職傾向；Job stress；Job satisfaction；Turnover intension
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(5) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:5
  • 共同引用共同引用:18
  • 點閱點閱:79
期刊論文
1.Chamber, J. M.(1999)。The Job Satisfaction of Managerial and Executive Women: Revisiting the Assumptions。Journal of Education for Business，75(2)，69-74。  new window
2.Holcom, T. R、Holmes, R. M.、Connelly, B. L.(2009)。Making the Most of What You Have: Managerial Ability as a Source of Resource Value Creation。Strategic Management Journal，30(5)，457-458。  new window
3.Hopkin, W.(1997)。Professional Development Schools and Pre-service Teacher Stress。Action-in-Teacher-Education，18(4)，36-46。  new window
4.Jenkin, J. M.(1993)。Self-Monitoring and Turnover: The Impact of Personality on Intent to Leave。Journal of Organizational Behavior，14(1)，83-91。  new window
5.Lopopol, R. B.(2002)。The Relationship of Role-related Variables to Job Satisfaction and Commitment to the Organization in a Restructured Hospital Environment。Physical Therapy，82(10)，984-999。  new window
6.Puran, K. ; S. Sahadev(2008)。The Moderating Role of Industrial Experience in The Job Satisfaction, Intention to Leave Relationship: An Empirical Study Among Salesmen in India。The Journal of Business and Industrial Marketing，23(7)，475-485。  new window
7.Won, K. S、Cheuk, W. H.(2000)。The Influence of Job Stress and Supervisor Support on Negative Affects and Job Satisfaction in Kindergarten Principals。Journal of Social Behavior and Personality，15(1)，85-98。  new window
8.Zangar, G. A.、Soeken, K. L.(2007)。A Meta-Analysis of Studies of Nurse5 Job Satisfaction。Research in Nursing Health，30(4)，445-458。  new window
9.Gaertner, Stefan(1999)。Structural Determinants of Job Satisfaction and Organizational Commitment in Turnover Models。Human Resource Management Review，9(4)，479-493。  new window
10.Cheuk, W. H.、Wong, K. S.(1995)。Stress, Social Support, and Teacher Burnout in Macau。Current Psychology，14(1)，42-46。  new window
11.Lori, J. D.、Jack, K. M.(2000)。Unrewarding work, coworker support, and job satisfaction: A test of the buffering hypothesis。Work and Occupations，27(2)，223-243。  new window
12.Bernhardt, K. L.、Donthu, N.、Kennett, P. A.(2000)。A Longitudinal Analysis of Satisfaction and Profitability。Journal of Business Research，47(2)，161-171。  new window
13.Ellenbecker, Carol Hall(2004)。A theoretical model of job retention for home health care nurses。Journal of Advanced Nursing，47(3)，303-310。  new window
14.Lock, E. A.(1973)。Satisfiers and Dissatisfiers among White-Collar and Blue-Collar Employees。Journal of Applied Psychology，58(1)，67-76。  new window
15.Irvine, D. M.、Evans, M. G.(1995)。Job satisfaction and turnover among nurses: integrating research findings across studies。Nursing Research，44(4)，246-253。  new window
16.Enz, C. A.(2001)。What Keeps You Up at Night? Key Issues of Concern for Lodging Managers。Cornell Hotel and Restaurant Administration Quarterly，42(2)，38-45。  new window
17.胡夢蕾(20030600)。餐廳服務失誤關鍵影響因素之研究。中華家政學刊，33，183-195。  延伸查詢new window
18.Benoliel, J. Q.、McCorkle, R.、Georgiadou, F.、Denton, T.、Spitzer, A.(1990)。Measurement of Stress in Clinical Nursing。Cancer Nursing，13(4)，221-228。  new window
19.Allen, N. J.、Meyer, J. P.(1996)。Organizational commitment: Evidence of career stage effects?。Journal of Business Research，26(1)，49-61。  new window
20.Cooper, Jack、Cronin, John J.(2000)。Internal Marketing: A Competitive Strategy for the Long-term Care Industry。Journal of Business Research，48(3)，177-181。  new window
21.Meyer, John P.、Herscovitch, Lynne(2001)。Commitment in the workplace: Toward a general model。Human Resource Management Review，11(3)，299-326。  new window
22.Beehr, T. A.、Newman, J. E.(1978)。Job Stress, Employee Health and Organizational Effectiveness: A Factor Analysis, Model and Literature Review。Personnel Psychology，31(4)，665-699。  new window
23.陳穎修、劉蓓芳(20010300)。醫療產業內部行銷之探討--以某區域教學醫院為例。醫務管理期刊，2(1)，123-136。  延伸查詢new window
24.Ang, J.、Soh, P. H.(1997)。User Information Satisfaction, Job Satisfaction and Computer Background: An Exploratory Study。Information & Management，32(5)，255-266。  new window
25.施蕙華、曾麗娟(20031200)。工作壓力感受、社會支持、工作滿意與離職傾向之關連性研究--以職業軍官為例。復興崗學報，79，37-53。new window  延伸查詢new window
26.Arnett, D. B.、Laverie, D. A.、McLane, C.(2002)。Using job satisfaction and pride as internal-marketing tools。Cornell Hotel and Restaurant Administration Quarterly，43(2)，87-96。  new window
27.黃光國(19841200)。臺灣地區企業組織型態與員工工作士氣。中央研究院民族學研究所集刊，56，145-193。  延伸查詢new window
28.林峰立(20090400)。從內家修練看「資源基礎觀」的資源建構機制。管理學報，26(2)，111-126。new window  延伸查詢new window
29.蔡源成、李淑芳、紀文章(20091200)。內部市場導向對員工知識管理能力與創新績效影響之研究。商管科技季刊，10(4)，593-624。new window  延伸查詢new window
30.Gounaris, Spiros P.(2006)。Internal-Market Orientation and its Measurement。Journal of Business Research，59(4)，432-448。  new window
31.Powpaka, S.(2006)。How market orientation affects female service employees in Thailand。Journal of Business Research，59(1)，54-61。  new window
32.Lukas, B. A.、Maignan, I.(1996)。Striving for quality: The key role of internal and external customers。Journal of Marketing Focused Management，1(2)，175-187。  new window
33.Powell, Thomas C.、Dent-Micallef, Anne(1997)。Information Technology as Competitive Advantage: the Role of Human, Business, and Technology Resources。Strategic Management Journal，18(5)，375-405。  new window
34.Simon, J. S.、Gaher, R. M.(2005)。The Distress Tolerance Scale: Development and Validation of Self-Report Measure。Motivation and Emotion，29，83-102。  new window
35.Barney, Jay B.(1991)。Firm Resources and Sustained Competitive Advantage。Journal of Management，17(1)，99-120。  new window
36.Healy, C.、McKay, M. F.(2000)。Nursing stress: The effects of coping strategies and job satisfaction in a sample of Australian nurses。Journal of Advanced Nursing，31(3)，681-688。  new window
37.Price, J. L.(2001)。Reflections on the Determinants of Voluntary Turnover。International Journal of Manpower，22(7)，600-624。  new window
38.Brashear, T. G.、Manolis, C.、Brooks, C. M.(2005)。The Effects of Control, Trust, and Justice on Salesperson Turnover。Journal of Business Research，58(3)，241-249。  new window
39.Agho, A. O.、Mueller, C.、Price, J. L.(1993)。Determinants of Employee Job Satisfaction: An Empirical Test of a Causal Model。Human Relations，46(8)，1007-1027。  new window
40.Hartline, M. D、Ferrell, O. C.(1996)。The management of customer-contact service employees: An empirical investigation。Journal of Marketing，60(4)，52-70。  new window
41.Shaw, J. D.(1999)。Job satisfaction and turnover intentions: The moderating role of positive affect。The Journal of Social Psychology，139(2)，242-244。  new window
42.Brentani, U.(2001)。Innovative versus incremental new business services: Different keys for achieving success。Journal of Product Innovation Management，18(3)，169-187。  new window
43.Lings, I. N.,、Greenley, G. E.(2005)。Measuring internal market orientation。Journal of Service Research，7(3)，290-305。  new window
44.Gronroos, C.(1990)。Relationship approach to marketing in service context: The marketing and organization behavior interface。Journal of Business Research，20(1)，3-12。  new window
45.Lings, I. N.(2004)。Internal Market Orientation Construct and Consequences。Journal of Business Research，57(4)，405-413。  new window
46.Wieseke, J.、Ahearne, M.、Lam, A. K.、van Dick, R.(2009)。The Role of Leaders in Internal Marketing。Journal of Marketing，73(2)，123-145。  new window
47.Hallowell, R.(1996)。The Relationship of Customer Satisfaction, Customer Loyalty, and Profitability: An Empirical Study。The International Journal Of Service Industry Management，7(4)，27-42。  new window
48.Berry, L. L.、Hensel, J. S.、Burke, M. C.(1976)。Improving Retailer Capability for Effective Consumerism Response。Journal of Retailing，52(3)，3-14。  new window
49.Newbert, S. L.(2008)。Value, Rareness, Competitive Advantage, and Performance: a Conceptual-Level Empirical Investigation of the Resource-based View of the Firm。Strategic management journal，29(7)，683-791。  new window
50.Saleh, S. D.、Desai, K.(1990)。An empirical analysis of job stress and job satisfaction of engineers。Journal of Engineering & Technology Management，7(1)，37-48。  new window
圖書
1.Specto, P. E.(1997)。Job Satisfaction: Application, Assessment and Consequences。Sage。  new window
2.Robbin, S. P.(2004)。Organizational Behavior。Upper Saddle River, New Jersey：Prentice Hall。  new window
3.Yukl, G.(2010)。Leadership in organizations。Englewood Cliffs, NJ：Upper Saddle River, NJ：Prentice-Hall。  new window
4.Weiss, D. J.、Dawis, R. V.、England, G. W.、Lofquist, L. H.(1967)。Manual for the Minnesota Satisfaction Questionnaire。Minneapolis：Industrial Relations Center, University of Minnesota。  new window
5.Karasek, R. A.、Theorell, T.(1990)。Healthy Work: Stress, Productivity and the Reconstruction Working Life。New York, NY：Basic Books。  new window
6.Blau, T. H.(1994)。Psychological Services For Law Enforcement。New York：John Wiley & Sons. Inc。  new window
 
 
 
 
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