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題名:醫療業組織創新效能指標建構與實證之研究
作者:張肅婷
作者(外文):Sue-Ting Chang
校院名稱:國立臺灣師範大學
系所名稱:科技應用與人力資源發展學系
指導教授:方崇雄
學位類別:博士
出版日期:2011
主題關鍵詞:組織創新組織效能組織創新效能組織創新效能指標醫療業organizational innovationorganizational effectivenessorganizational innovation effectivenessorganizational innovation questionnairehealth industry
原始連結:連回原系統網址new window
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在面臨一個環境變化快速的時代時,組織必須隨時掌握外在環境與內部環境的變化,並且快速的回應環境與市場需求,成功地將新想法、新產品、新服務、新流程或新的管理制度加以實行並隨時掌握創新的效能,以維持組織的競爭優勢。有鑑於目前尚無有關組織創新效能的衡量指標,因此,本研究主要目的在發展適用於醫療業組織創新效能的評量工具,進而提供組織在推動創新活動之時的自我診斷工具。
本研究之問卷發展,以文獻歸納分析與專家意見彙整成初階指標,分為四個構面及48個量測題項。以通過醫院評鑑且在五年內曾獲創新相關獎項之醫療機構的中高階主管為研究母群,以職務別採用分層隨機抽樣,共寄出320份問卷,回收有效問卷262份(回收率82%)。本研究將運用探索性因素分析、驗證性因素分析、多種效度檢驗程序等方法進行分析。
依據前述方法之統計分析結果,本研究提出以下結論:一、本研究發展之問卷分為四個構面,分別為技術創新效能、組織文化創新效能、營運策略創新效能、管理創新效能及38個指標。二、本研究所發展之『醫療業組織創新效能指標』經驗證後顯示內外在品質的整體模式適配皆符合標準,顯示本研究之指標具有良好的信度與效度。茲將依據結論提出具體建議,以提供本研究與後續研究參考。
Organizations face progressively competition worldwide. Innovation could help organizations to implement new policy, process, and develop product, and then obtain competitive advantage. However, there are a few studies to explore and develop the model of organization innovation effectiveness. The purpose of this study included building and verifying the index of organizational innovation effectiveness in healthcare industries in Taiwan.
This research conducted literary analysis to build the factor and primary model of organization innovation effectiveness. The inventory was constructed based on literature review and expert advices. Exploratory factor analysis and confirmatory factor analysis were employed to understand the reliability and validity of inventory. A stratified random sample was drawn from a list of healthcare industries and data were collected from 320 high level and middle level managers in Taiwan and 262 valid questionnaires was returned. The response rates were 82%.
The results showed that the model of organization innovation effectiveness was consisted of strategic innovation effectiveness, management innovation effectiveness, cultural innovation effectiveness, and technical innovation effectiveness. The organizational innovation effectiveness inventory was contained 38 items and had good reliability and validity.
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