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題名：轉型與交易領導對心理賦能及服務導向組織公民行為之影響 : 模式建立及全職、部份工時餐飲人員比較分析
書刊名：觀光研究學報
作者：黃品全 引用關係
作者(外文)：Hwang, Pin-chyuan
出版日期：2005
卷期：11:3
頁次：頁233-258
主題關鍵詞：轉型領導；交易領導；心理賦能；服務導向組織公民行為；全職工時人員；部份工時人員；Transformational leader behavior；Transactional leader behavior；Psychological empowerment；Service oriented citizenship behavior；Full-time employees；part-time employees
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相關次數：
  • 被引用次數被引用次數:期刊(6) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:5
  • 共同引用共同引用:56
  • 點閱點閱:52
本研究目的包括二層面。第一，針對餐廳服務人員，檢視轉型、交易領導行為對待客人員心理賦能的作用，及伴隨而來的服務導向組織公民行為。第二，有鑑於餐旅業全職、部份工時人員人力相輔為用的普遍現象，比較本理論架構對全職、部份工時人員解釋的異同。在以台北市國際觀光旅館餐廳372位（221位全職及151位部份工時）基層人員之有效樣本為實証對象，採結構方程模式分析發現：轉型、交易領導對心理賦能具正向影響，並透過心理賦能對三項組織行為產生正面作用。再以此架構作為比較基礎，檢驗各構面關係在全職、部份工時人員樣本之異同。結果發現，全職人員心理賦能僅受轉型領導之影響，反之，部份工時人員心理賦能則受交易領導的影響。而此二樣本人員心理賦能對三項組織公民行為之提升皆具顯著的作用，但全職人員的心理賦能對服務導向組織公民行為，正面作用高於部份工時人員。同時，研究變項在僱用身份上的議題在文中亦作深入探討。
The purpose of this study has two facets. First, this study examined the mediating role of psychological empowerment in the relation of transformational and transactional leader behaviors to service oriented citizenship behaviors (loyalty, service delivery and participation) in restaurant context. Second, owing to the prevalent human resource phenomenon in this industry, this study tried to elucidate the potential differences of the theoretical model in terms of full-time and part-time service employees. By utilizing AMOS as a statistical tool in the analyses of SEM, the results of a field investigation of 372 (221 full-time/151 part-time) hospitality employees showed that hat the psychological empowerment mediated the positive relations of the two types of leader behaviors to citizenship behaviors. In addition, transactional leader behavior exerted direct effects on loyalty and participation. With respect to the cross validation of invariant pattern of causal structure model, the results showed that only transformational leader behavior could enhance full-time employees' psychological empowerment. In contract, transactional leader behavior could enhance part-time employees' psychological empowerment. The positive effects of empowerment on citizenship behaviors for these two sub-samples were universal; yet, the causal relations were stronger for full-time sample than its counterpart. Through this empirical examination, some implications were discussed.
期刊論文
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3.黃品全(20041200)。旅館餐飲人員賦能認知與服務導向組織公民行為之關聯--從領導者與成員交換理論的觀點。觀光研究學報，10(4)，19-37。new window  延伸查詢new window
4.Schneider, B.、Gunnarson, S. K.、Niles-Jolly, K.(1994)。Creating the Climate and Culture of Success。Organizational Dynamics，23(1)，17-29。  new window
5.Donavan, D. T.、Brown, T. J.、Mowen, J. C.(2004)。Internal benefits of service-worker customer orientation: Job satisfaction, commitment, and organizational citizenship behaviors。Journal of Marketing，68(1)，128-146。  new window
6.Fischer, D. G.、Fick, C.(1993)。Measuring Social Desirability: Short Forms of the Marlowe-Crowne Social Desirability Scale。Educational and Psychological Measurement，53(2)，417-424。  new window
7.Babin, B. J.、Boles, J. S.(1998)。Employee behavior in asercive environment: A model and test of potential difference between men and women。Journal of Marketing，62(2)，77-91。  new window
8.Peccei, R.、Rosenthal, P.(2001)。Delivering customer-oriented behavior through empowerment: An empirical test of HRM assumptions。Journal of Management Studies，38(6)，831-857。  new window
9.Masterson, Suzanne S.、Stamper, Christina L.(2003)。Perceived organizational membership: An aggregate framework representing the employee-organization relationship。Journal of Organizational Behavior，24(5)，473-490。  new window
10.Stamper, Christina L.、Van Dyne, Linn(2001)。Work Status and Organizational Citizenship Behavior: A Field Study of Restaurant Employees。Journal of Organizational Behavior，22(5)，517-536。  new window
11.Conway, N.、Briner, R. B.(2002)。A Daily Diary Study of Affective Responses to Psychological Contract Breach and Exceeded Promises。Journal of Organizational Behavior，23(3)，287-302。  new window
12.Spreitzer, G. M.(1996)。Social structural characteristics of psychological empowerment。Academy of Management Journal，39(2)，483-504。  new window
13.嚴秀茹、林育理、戴淑賢(20040100)。服務氣候對服務導向公民行為之影響歷程探討--心理授權與角色界定之中介模式。管理評論，23(1)，25-48。new window  延伸查詢new window
14.Macneil, I. R.(1985)。Relational Contract: What We Do and Do Not Know。Wis L Rev，1985，483。  new window
15.Arnett, D. B.、Laverie, D. A.、McLane, C.(2002)。Using job satisfaction and pride as internal-marketing tools。Cornell Hotel and Restaurant Administration Quarterly，43(2)，87-96。  new window
16.Podsakoff, Philip M.、MacKenzie, Scott B.、Fetter, Richard(1993)。The impact of organizational citizenship behavior on evaluations of salesperson performance。Journal of Marketing，57(1)，70-80。  new window
17.Kark, R.、Shamir, B. B.、Chen, G.(2003)。The two faces of transformational leadership: Empowerment and dependency。Journal of Applied Psychology，88(2)，246-255。  new window
18.Bettencourt, Lance A.、Gwinner, Kevin P.、Meuter, Matthew L.(2001)。A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors。Journal of Applied Psychology，86(1)，29-41。  new window
19.黃品全(20050600)。內部行銷及其對餐旅服務人員的影響 : 從組織中自我肯定與顧客導向的觀點。觀光研究學報，11(2)，89-112。new window  延伸查詢new window
20.Spreitzer, Gretchen M.(1995)。Psychological Empowerment in the Workplace: Dimensions, Measurement, and Validation。Academy of Management Journal，38(5)，1442-1465。  new window
21.Moorman, R. H.、Blakely, G. L.(1995)。Individualism-Collectivism as an individual difference predictor of organizational citizenship behavior。Journal of Organizational Behavior，16(2)，127-142。  new window
22.Podsakoff, Philip M.、MacKenzie, S. B.、Paine, J. B.、Bachrach, D. G.(2000)。Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research。Journal of Management，26(3)，513-563。  new window
23.Van Dyne, Linn、Graham, Jill W.、Dienesch, Richard M.(1994)。Organizational citizenship behavior: construct redefinition, measurement, and validation。Academy of Management Journal，37(4)，765-802。  new window
24.Mackenzie, Scott B.、Podsakoff, Philip M.、Rich, Gregory A.(2001)。Transformational and transactional leadership and salesperson performance。Journal of the Academy of Marketing Science，29(2)，115-134。  new window
25.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。  new window
26.Crowne, Douglas P.、Marlowe, David A.(1960)。A New Scale of Social Desirability Independent of Psychopathology。Journal of Consulting Psychology，24(4)，349-354。  new window
27.黃品全(20031000)。顧客接觸人員與上司、同事關係對賦能及服務工作之影響--社會交換的觀點。管理評論，22(4)，57-80。new window  延伸查詢new window
28.Liden, R. C.、Sparrowe, R. T.、Wayne, S. J.(2000)。An examination of the mediating role of psychological empowerment on the relations between the job, interpersonal relationships, and work outcomes。Journal of Applied Psychology，85(3)，407-416。  new window
29.Thomas, Kenneth W.、Velthouse, Betty A.(1990)。Cognitive elements of empowerment: An "interpretive" model of intrinsic task motivation。Academy of Management Review，15(4)，666-681。  new window
30.Bentler, Paul M.、Chou, Chih-ping(1987)。Practical Issues in Structural Modeling。Sociological Methods and Research，16(1)，78-117。  new window
31.Podsakoff, Philip M.、MacKenzie, Scott B.、Moorman, Robert H.、Fetter, Richard(1990)。Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors。The Leadership Quarterly，1(2)，107-142。  new window
32.Whittington, J. L.、Goodwin, V. L.、Murray, B.(2004)。Transformational Leadership, Goal Difficulty, and Job Design: Independent and Interactive Effects on Employee Outcome。The Leadership Quarterly，15(5)，593-606。  new window
33.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
34.Bass, B. M.、Jung, D. I.、Avolio, B. J.、Berson, Y.(2003)。Predicting Unit Performance by Assessing Transformational and Transactional Leadership。Journal of Applied Psychology，88(2)，207-218。  new window
35.Settoon, Randall P.、Bennett, Nathan、Liden, Robert C.(1996)。Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity。Journal of Applied Psychology，81(3)，219-227。  new window
36.Enz, C. A.、Fulford, M. D.(1995)。The Impact of Empowerment on Service Employees。Journal of Managerial Issues，7(2)，161-175。  new window
37.Holtom, Brooks C.、Lee, Thomas W.、Tidd, Simon T.(2002)。The Relationship between Work Status Congruence and Work-related Attitudes and Behaviors。Journal of Applied Psychology，87(5)，903-915。  new window
38.Barling, J.、Gallagher, D. G.(1996)。Part-time Employment。International Review of Industrial and Organizational Psychology，11，243-278。  new window
39.Dodd, Nancy G.、Ganster, Daniel C.(1998)。The Interactive Effects of Variety, Autonomy, and Feedback on Attitudes and Performance。Journal of Organizational Behavior，17(4)，329-347。  new window
40.Gakovic, Anika、Tetrick, Lois E.。Perceived Organizational Support and Work Status: A Comparison of the Employment Relationships of Part-time and Full-time Employees Attending University Classes。Journal of Organizational Behavior，24(5)，649-666。  new window
41.Tracey, J. Bruce、Hinkin, Timothy R.(1994)。Transformational Leaders in the Hospitality Industry。Cornell Hotel and Restaurant Administration Quarterly，35(2)，18-24。  new window
42.Podsakoff, P. M.、Mackenzie, S. B.、Bommer, W. H.(1996)。Meta-analysis of the Relationshipsbetween Kerr and Jermier's Substitutes for Leadership and Employee Job Attitudes, Role Perceptions, and Performance。Journal of Applied Psychology，81(4)，380-399。  new window
43.Jacobsen, D. I.(2000)。Managing Increased Part-time: Does Part-time Work Imply Part-time Commitment?。Managing Service Quality，10(3)，187-201。  new window
44.Enz, C. A.、Siguaw, J. A.(2000)。Best Practices in Human Rresources。Cornell Hotel and Restaurant Administration Quarterly，41(1)，48-61。  new window
會議論文
1.鄭津津(1999)。美國派遣勞動法制之研究。臺北市：中華民國勞動法學會。78-92。  延伸查詢new window
研究報告
1.李誠、辛炳隆、成之約(2000)。勞動市場彈性化與非典型僱用 (計畫編號：CL89-08)。台北：國立中央大學。  延伸查詢new window
圖書
1.黃芳銘(2004)。結構方程式模式理論與應用。五南。  延伸查詢new window
2.Blau, P. M.(1964)。Exchange and Power in Social Life。New York：John Wiley and Sons。  new window
3.Bass, Bernard M.(1985)。Leadership and Performance Beyond Expectations。Free Press。  new window
4.Yukl, Gary A.(1998)。Leadership in Organizations。Prentice Hall。  new window
 
 
 
 
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