:::

詳目顯示

回上一頁
題名:網站設計、顧客認知與信任態度對網路銀行滿意度與忠誠度之影響
書刊名:當代商管研究
作者:李竹芬陳郁穎
出版日期:2012
卷期:4:1
頁次:頁114-139
主題關鍵詞:網路銀行滿意度忠誠度科技接受網路行銷電子商務Internet bankingSatisfactionLoyaltyTechnology acceptanceInternet marketingE-commerce
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:1
  • 點閱點閱:101
期刊論文
1.Shih, Hung-Pin(2004)。Extended Technology Acceptance Model of Internet Utilization Behavior。Information and Management,41(6),719-729。  new window
2.Zhao, A. L.、Koenig-Lewis, N.、Hanmer-Lloyd, S.、Ward, P.(2010)。Adoption of Internet Banking Services in China: Is It All about Trust?。International Journal of Bank Marketing,28(1),7-26。  new window
3.Akbar, M. M.、Parvez, N.(200901)。Impact of Service Quality, Trust, and Customer Satisfaction on Loyalty。ABAC Journal,29(1),24-38。  new window
4.Alhudaithy, A. I.、Kitchen,P. J.(2009)。Rethinking Models of Technology Adoption for Internet Banking: The Role of Website Features。Journal of Financial Services Marketing,14(1),56-69。  new window
5.Guerrero, M. M.、Egea, J. M. O.、Gonzalez, M. V. R.(2007)。Application of the Latent Class Regression Methodology to the Analysis of Internet Use for banking Transactions in the European Union。Journal of Business Research,60,137-145。  new window
6.Hoelter, J. W.(1983)。The Analysis of Co variance Structures, Goodness-of-Fit Indices。Sociological Methods and Research,11,325-344。  new window
7.Lu, H. P.、Hsu, C. L.、Hsu, H. Y.(2005)。An Empirical Study of the Effect of Perceived Risk upon Intention to Use Online Applications。Information Management and Computer Security,13(2),106-120。  new window
8.Miyazaki, A. D.、Fernandez, A.(2000)。Internet Privacy and Security: An Examination of Online Retailer Disclosures。Journal of Public Policy and Marketing,19(1),51-61。  new window
9.Palmer, A.(2002)。The Role of Selfishness in Buyer-Seller Relationship。Marketing Intelligence and Planning,20,20(1),22-27。  new window
10.Santos, A.(2003)。Employee Perceptions and Their Influence on Training Effectiveness。Human Resource Management Journal,13(1),27-45。  new window
11.Shergill, G. S.、Li, B.(2006)。Internet Banking: An Empirical Investigation of a Trust and Loyalty Model for New Zealand Banks。Journal of Internet Commerce,4(4),101-118。  new window
12.Singh, A. M.(2004)。Trends in South African Internet Banking。Aslib Proceedings,56(3),187-196。  new window
13.White, H.、Nteli, F.(2004)。Internet Banking in the UK, Why Are There Not More Customers?。Journal of Financial Services Marketing,9(1),49-56。  new window
14.余強生(20081200)。Adoption and Adoption Continuance of Online Banking。電子商務學報,10(4),1067-1106。new window  new window
15.Adamson, I.、Shine, J.(200312)。Extending the new technology acceptance model to measure the end user information systems satisfaction in a mandatory environment: A bank’s treasury。Technology Analysis & Strategic Management,15(4),441-455。  new window
16.Dube, L.、Maute, M. F.(1996)。The Antecedents of Brand Switching, Brand Loyalty and Verbal Responses to Service Failure。Advance in Service Marketing and Management,5,127-151。  new window
17.Flavián, C.、Guínalíu, M.、Torres, E.(2005)。The influence of corporate image on consumer trust: A comparative analysis in traditional versus internet banking。Internet Research,15(4),447-470。  new window
18.Ndubisi, N. O.、Sinti, Q.(2006)。Consumer attitudes, system's characteristics and Internet banking adoption in Malaysia。Management Research News,29(1/2),16-27。  new window
19.van Dolen, W. M.、Willemijn, V.、de Ruyter, J. C.(2002)。Moderated Group Chat: An Empirical assessment of a New E-service Encounter。International Journal of Service Industry Management,13(5),496-511。  new window
20.Chen, R.、He, F.(2003)。Examination of brand knowledge, perceived risk and consumers' intention to adopt an online retailer。Total Quality Management & Business Excellence,14(6),677-693。  new window
21.Cheng, T. C. E.、Lam, D. Y. C.、Yeung, A. C. L.(2006)。Adoption of Internet Banking: An Empirical Study in Hong Kong。Decision Support Systems,42(3),1558-1572。  new window
22.Jones, H.、Farquhar, J. D.(2003)。Contact Management and Customer Loyalty。Journal of Financial Services Marketing,8(1),71-78。  new window
23.廖子奇、張滔(2002)。Internet-based e-Banking and Consumer Attitudes: an Empirical Study。Information and Management,39(4),283-295。  new window
24.Lynch, P. D.、Kentm, R. J.、Srinivasanxn, S. S.(2001)。The Global Internet Shopper: Evidence from Shopping Tasks in Twelve Countries。Journal of Advertising Research,41(3),15-23。  new window
25.Chau, P. Y. K.、Hu, P. J.(2001)。Information Technology Acceptance by Professionals: A Model Comparison Approach。Decision Sciences,32(4),699-719。  new window
26.Shin, H. P.(2004)。An empirical study on predicting user acceptance of e-shopping in the web。Information & Management,41(3),351-368。  new window
27.Moon, J. W.、Kim, Y. G.(2001)。Extending the TAM for a World-Wide-Web Context。Information and Management,38(4),217-230。  new window
28.Lin, C. S.、Wu, S.、Tsai, R. J.(2005)。Integrating perceived playfulness into expectationconfirmation model for web portal context。Information & Management,42(5),683-693。  new window
29.Moorman, C.、Deshpande, R.、Zaltman, G.(1993)。Factors effecting trust in market research relationships。Journal of Marketing,57(1),81-101。  new window
30.Eriksson, K.、Nilsson, D.(2007)。Determinants of the continued use of self-service technology: The case of Internet banking。Technovation,27,159-167。  new window
31.Chau, Patrick Y. K.(1996)。An Empirical Assessment of a Modified Technology Acceptance Model。Journal of Management Information Systems,13(2),185-204。  new window
32.Baird, I. S.、Thomas, Howard(1985)。Toward A Contingency Model of Strategic Risk Taking。The Academy of Management Review,10(2),230-243。  new window
33.Huizingh, Eelko K. R. E.(2000)。The Content and Design of Web Sites: An Empirical Study。Information & Management,37(3),123-134。  new window
34.Liebermann, Y.、Stashevsky, S.(2002)。Perceived risks as barriers to Internet and e-commerce usage。Qualitative Market Research: An International Journal,5(4),291-300。  new window
35.Suh, Bomil、Han, Ingoo(2002)。Effect of Trust on Customer Acceptance of Internet Banking。Electronic Commerce Research and Applications,1(3/4),247-263。  new window
36.Stone, Robert N.、Gronhaug, Kjell(1993)。Peceived Risk: Further Considerations for the Marketing Discipline。European Journal of Marketing,27(3),39-50。  new window
37.Herrmann, A.、Huber, F.、Braunstein, C.(2000)。Market-Driven product and service design: Bridging the gap between customer needs, quality management and customer satisfaction。International Journal of Production Economics,66(2),76-77。  new window
38.Peppard, J.(2000)。Customer Relationship Management in Financial Services。European Management Journal,18(3),312-327。  new window
39.Igbaria, M.、Tan, M.(1997)。The Consequences of Information Technology Acceptance on Subsequent Individual Performance。Information and Management,32(3),113-121。  new window
40.Bowen, J. T.、Shoemaker, S.(1998)。Loyalty: A strategic commitment。Cornell Hotel and Restaurant Administration Quarterly,39(1),12-25。  new window
41.Jun, M.、Cai, S.(2001)。The Key Determinants of Internet Banking Service Quality: A Content Analysis。The International Journal of Bank Marketing,19(7),276-291。  new window
42.Gaski, J. F.(1986)。Interrelations among a channel entity's power sources: impact of the exercise of reward and coercion on expert, referent, and legitimate power sources。Journal of Marketing Research,23(1),62-77。  new window
43.Chiou, Jyh-Shen、Droge, Cornelia、Hanvanich, Sangphet(2002)。Does Customer Knowledge Affect How Loyalty is Formed?。Journal of Service Research,5(2),113-124。  new window
44.Richard, Frederick F.、Sasser, W. Eral Jr.(1990)。Zero Defection: Quality Comes to Services。Harvard Business Review,68(5),105-111。  new window
45.Salisbury, W. D.、Pearson, R. A.、Pearson, A. W.、Miller, D. W.(2001)。Identifying Barriers That Keep Shoppers off the World Wide Web: Developinga Scale of Perceived Web Security。Industrial Management & Data Systems,101(4),165-177。  new window
46.Akaah, I. P.、Korgaonkar, P. K.(1988)。A conjoint investigation of the relative importance of risk relievers in direct marketing。Journal of Advertising Research,28(4),38-44。  new window
47.Swaminathan, Vanitha、Lepkowska-White, Elzbieta、Rao, Bharat P.、Kraut, R.(1999)。Browsers or Buyers in Cyberspace? An Investigation of Factors Influencing Electronic Exchange。Journal of Computer-Mediated Communication,5(2)。  new window
48.Sathye, M.(1999)。Adoption of Internet Banking by Australian Consumers: An Empirical Investigation。International Journal of Bank Marketing,17(7),324-334。  new window
49.Methlie, L. B.、Nysveen, H.(1999)。Loyalty of on-line bank customers。Journal of Information Technology,14(4),375-386。  new window
50.Grønholdt, Lars、Martensen, Anne、Kristensen, Kai(2000)。The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences。Total Quality Management,11(4-6),509-514。  new window
51.Roselius, Ted(1971)。Consumer Rankings of Risk Reduction Methods。Journal of Marketing,35(1),56-61。  new window
52.Miyazaki, Anthony D.、Fernandez, Ana(2001)。Consumer Perceptions of Privacy and Security Risks for Online Shopping。Journal of Consumer Affairs,35(1),27-44。  new window
53.Koufaris, M.、Hampton-Sosa, W.(2004)。The development of initial trust in an online company by new customers。Information and Management,41(3),377-397。  new window
54.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1988)。SERVQUAL: multipule-item scale for measure consumer perceptions of service quality。Journal of Retailing,64(1),12-40。  new window
55.Bentler, P. M.、Bonett, D. G.(1980)。Significance test and goodness of fit in the analysis of covariance structures。Psychological Bulletin,88(3),588-606。  new window
56.Featherman, Mauricio S.、Pavlou, Paul A.(2003)。Predicting e-services adoption: A perceived risk facets perspective。International Journal of Human-Computer Studies,59(4),451-474。  new window
57.Chiou, J. S.(2004)。The antecedents of consumers' loyalty toward Internet service providers。Information & Management,41(6),685-695。  new window
58.Kim, M. K.、Park, M. C.、Jeong, D. H.(2004)。The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services。Telecommunications Policy,28(2),145-159。  new window
59.Schultz, D. E.、Bailey, S.(2000)。Customer/brand loyalty in an interactive marketplace。Journal of Advertising Research,40(3),41-52。  new window
60.Chan, Siu-Cheung、Lu, Ming-Te(2004)。Understanding Internet Banking Adoption and Use Behavior: A Hong Kong Perspective。Journal of Global Information Management,12(3),21-43。  new window
61.Tan, S. Jiuan(1999)。Strategies for Reducing Consumers' Risk Aversion in Internet Shopping。Journal of Consumer Marketing,16(2),163-180。  new window
62.Buttle, F.(1984)。Merchandising。European Journal of Marketing,18(6/7),104-123。  new window
63.McKinney, Vicki、Yoon, Kanghyun、Zahedi, Fatemeh Mariam(2002)。The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach。Information Systems Research,13(3),296-315。  new window
64.Gwinner, Kevin P.、Gremler, Dwayne D.、Bitner, Mary Jo(1998)。Relational Benefits in Services Industries: The Customer's Perspective。Journal of the Academy of Marketing Science,26(2),101-114。  new window
65.Kaynama, Shohreh A.、Black, Christine I.(2000)。A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study。Journal of Professional Services Marketing,21(1),63-88。  new window
66.Reichheld, Frederick F.、Schefter, Phil(2000)。E-loyalty: Your secret weapon on the web。Harvard Business Review,78(4),105-113。  new window
67.Szymanski, David M.、Hise, Richard T.(2000)。E-satisfaction: An initial examination。Journal of Retailing,76(3),309-322。  new window
68.Agarwal, R.、Prasad, J.(1999)。Are individual differences germane to the acceptance of new information technologies?。Decision sciences,30(2),361-391。  new window
69.Taylor, Shirley、Todd, Peter A.(1995)。Understanding information technology usage: A test of competing models。Information Systems Research,6(2),144-176。  new window
70.Lai, V. S.、Li, H.(2005)。Technology Acceptance Model for Internet Banking: An Invariance Analysis。Information & Management,42(2),373-386。  new window
71.Kaiser, Henry F.(1974)。An index of factorial simplicity。Psychometrika,39(1),31-36。  new window
72.Ostrom, Amy、Iacobucci, Dawn(1995)。Consumer Trade-Offs and the Evaluation of Services。Journal of Marketing,59(1),17-28。  new window
73.Anderson, Erin W.、Weitz, Barton(1989)。Determinants of continuity in conventional industrial channel dyads。Marketing Science,8(4),310-323。  new window
74.Dwyer, F. Robert、Schurr, Paul H.、Oh, Sejo(1987)。Developing Buyer-Seller Relationships。Journal of Marketing,51(2),11-27。  new window
75.Ha, H. Y.(2004)。Factors Influencing Consumer Perceptions of Brand Trust Online。Journal of Product and Brand Management,13(5),329-342。  new window
76.Dowling, Grahame R.、Staelin, Richard(1994)。A model of perceived risk and intended risk-handling activity。Journal of consumer Research,21(1),119-134。  new window
77.Rai, Arun、Lang, Sandra S.、Welker, Robert B.(2002)。Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis。Information Systems Research,13(1),50-69。  new window
78.Hennig-Thurau, Thorsten、Klee, Alexander(1997)。The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development。Psychology & Marketing,14(8),737-764。  new window
79.Van der Heijden, Hans、Verhagen, Tibert、Creemers, Marcel(2003)。Understanding online purchase intentions: Contributions from technology and trust perspectives。European Journal of Information Systems,12(1),41-48。  new window
80.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
81.Szajna, Bernadette(1996)。Empirical evaluation of the revised technology acceptance model。Management Science,42(1),85-92。  new window
82.Venkatesh, Viswanath(2000)。Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model。Information Systems Research,11(4),342-365。  new window
83.Berry, Leonard L.(1995)。Relationship Marketing of Services: Growing Interest, Emerging Perspectives。Journal of the Academy of Marketing Science,23(4),236-245。  new window
84.Hoffman, Donna L.、Novak, Thomas P.、Peralta, Marcos(1999)。Building Consumer Trust Online。Communications of the Association for Computing Machinery,42(4),80-85。  new window
85.Singh, Jagdip、Sirdeshmukh, Deepak(2000)。Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments。Journal of the Academy of Marketing Science,28(1),150-167。  new window
86.Anderson, Rolph E.、Srinivasan, Srini S.(2003)。E-Satisfaction and E-Loyalty: A Contingency Framework。Psychology & Marketing,20(2),123-138。  new window
87.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。  new window
88.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
89.Bloemer, Josée、Odekerken-Schröder, Gaby(2002)。Store satisfaction and store loyalty explained by customer and store-related factors。Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,15(1),68-80。  new window
90.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
91.Wang, Y.-S.、Wang, Y.-M.、Lin, H.-H.、Tang, T.-I.(2003)。Determinants of user acceptance of Internet banking: an empirical study。International Journal of Service Industry Management,14(5),501-519。  new window
92.Bart, Yakov、Shankar, Venkatesh、Sultan, Fareena、Urban, Glen L.(2005)。Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study。Journal of Marketing,69(4),133-152。  new window
93.Forsythe, Sandra M.、Shi, Bo(2003)。Consumer patronage and risk perceptions in Internet shopping。Journal of Business Research,56(11),867-875。  new window
94.Bhatnagar, Amit、Misra, Sanjog、Rao, H. Raghav(2000)。On risk, convenience, and Internet shopping behavior。Communications of the ACM,43(11),98-105。  new window
95.Zeithaml, Valarie A.、Parasuraman, Ananthanarayanan、Malhotra, Arvind(2002)。Service quality delivery through Web sites: A critical review of extant knowledge。Journal of the Academy of Marketing Science,30(4),362-375。  new window
96.Davis, Fred D.、Bagozzi, Richard P.、Warshaw, Paul R.(1989)。User acceptance of computer technology: A comparison of two theoretical models。Management Science,35(8),982-1003。  new window
97.Schoorman, F. David、Mayer, Roger C.、Davis, James H.(2007)。An Integrative Model of Organizational Trust: Past, Present, and Future。Academy of Management Review,32(2),344-354。  new window
98.Davis, Fred D.(1989)。Perceived Usefulness, Perceived Ease of Use, & User Acceptance of Information Technology。MIS Quarterly,13(3),319-340。  new window
99.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review,73(6),88-99。  new window
100.Eriksson, K.、Kerem, K.、Nilsson, D.(2005)。Customer Acceptance of Internet Banking in Estonia。International Journal of Bank Marketing,23(2),200-216。  new window
101.Friedman, B.、Kahn, P. H., Jr.、Howe, D. C.(2000)。Trust Online。Communications of the ACM,43(12),34-40。  new window
102.AI-Sonmali, S.A.、Cholami, R.、Clegg, B.(2009)。An investigation into the acceptance of online banking in Saudi Arabia。Technovation,29,130-141。  new window
會議論文
1.Liu, G.、Huang, S.-P.、Zhu, X.-K.(200811)。User Acceptance of Internet Banking in An Uncertain and Risky Environment。International Conference on Risk Management and Engineering Management,381-386。  new window
2.Song, J.、Zahedi, F. M.(2001)。Web Design in E-Commerce: A Theory and Empirical Analysis。The 22nd International Conference on Information Systems,(會議日期: 2001/12/16-12/19)。New Orleans, Louisiana。205-220。  new window
3.Day, R. L.、Landon, E. L. Jr.(1976)。Collecting comprehensive consumer complaining data by survey research。Association for Consumer Research, sixth annual conference,(會議日期: 1975/10/30-1975/11/02)。Cincinnati, OH:Association for Consumer Research。3,263-268。  new window
4.Kini, A.、Choobineh, J.(1998)。Trust in electronic commerce: Definition and theoretical considerations。Thirty-First Hawaii International Conference on System Sciences。IEEE。51-61。  new window
研究報告
1.Loiacono, E. T.、Watson, R. T.、Goodhue, D. L.(2000)。WebQual: A Web Site Quality Instrument。Worcester Polytechnic Institute。  new window
學位論文
1.Tsai, K.(2004)。An Examination of the Effect of Brand Image, Perceived Risk and Customer Satisfaction on Brand Loyalty: An Empirical Study of Competitive Brands of Laptop Computer in Taiwan(碩士論文)。National Cheng Kung University。  new window
圖書
1.Turban, E.、King, D.、Lee, J.、Warkentin, M.、Chung, H. M.(2002)。Electronic Commerce: A Managerial Perspective。NJ:Prentice Hall。  new window
2.Zaltaman, G.、Burger, P. C.(1975)。Marketing Research Fundamentals and Dynamics。Taipei:New York:Hwa-Tai Book Company:John-Wiley and Sons。  new window
3.Joreskog, K. G.、Sorbom, D.(1986)。LISREL Ⅵ: Analysis of linear structural relationships by maximum likelihood, instrumental variables, and least squares methods。Uppsula, Sweden:University of Uppsula Department of Statistics。  new window
4.Griffin, J.(1997)。Customer Loyalty: How to Earn It, How to Keep It?。New York, NY:Lexington Book。  new window
5.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate data analysis with readings。Upper Saddler River, NJ:Prentice-Hall。  new window
6.Newell, F.(2000)。Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing。McGraw-Hill。  new window
7.Myers, R. H.(1990)。Classical and Modern Regression with Applications。Duxbury Press。  new window
8.Zeithaml, Valarie A.、Bitner, Mari Jo(1996)。Services Marketing。New York, NY:McGraw-Hill。  new window
9.Bentler, Peter M.(1995)。EQS: Structural equations program manual。Multivariate Software, Inc.。  new window
10.Joreskog. K. G.、Sorbom, D.(1981)。LISREL V: Analysis of linear structural relationships by the method of maximum likelihood。Chicago:National Educational Resources。  new window
圖書論文
1.Sorbom, D.(1982)。Structural Equation Models with Structured Means。Systems under Direct Observation。Amsterdam:North Holland。  new window
2.Hu, L. T.、Bentler, P. M.(1995)。Evaluating model fit。Structural equation modeling: Concepts, issues, and applications。Sage。  new window
3.Wheaton, B.、Muthen, B.、Summers, G. F.、Alwin, D. F.(1977)。Assessing reliability and stability in panel models。Sociological Methodology。San Francisco, CA:Jossey-Bass。  new window
4.Cox, Donald F.(1967)。Risk Handling in Consumer Behavior: An Intensive Study of Two Cases。Risk Taking and Information Handling in Consumer Behavior。Boston, MA:Harvard University Press。  new window
5.Bauer, Raymond A.(1960)。Consumer Behavior as Risk Taking。Dynamic marketing for a Changing World。Chicago:American Marketing Association。  new window
6.Browne, Michael W.、Cudeck, Robert(1993)。Alternative ways of assessing model fit。Testing Structural Equation Models。Sage。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
QR Code
QRCODE