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題名：連鎖餐飲業師徒制教學與領導之研究
書刊名：台灣勞動評論
作者：高文彬
作者(外文)：Gau, Wen-bing
出版日期：2012
卷期：4:2
頁次：頁183-219
主題關鍵詞：師徒制；領導；情境學習；餐飲服務業；Apprenticeship；Leadership；Situated learning；Food service industry
原始連結：連回原系統網址new window
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師徒制訓練經常能立竿見影的將人員的工作與學習相互連結，這種訓練方式在餐飲服務人員的養成過程中，尤為常見「做中學」展現了工作與學習相輔相成的特質，也巧妙促成工作過程中人力角色、任務性質、組織文化、領導風格等要素的互動。為了瞭解餐飲服務機構如何操持師徒制訓練，並探索師徒制訓練對於組織領導的意涵，本研究採用質性研究工具，以H企業為個案，研究該連鎖企業內不同分支機構所進行的師徒制訓練。本研究試圖解釋不同教導風格的師徒制訓練對於組織文化乃至於員工專業養成的影響，以此反省組織中師徒制教學的領導角色。本研究服膺學習者自發性學習與自我導向學習的重要性，特別針對情境學習的涵化歷程進行解構。當外在結構硬性而內在結構柔性時，威權領導風格搭配適度的溫情與默契，可能激發學習者的自發性學習。而當內外在結構都屬於柔性呈現時，領導者過度的溫情與彈性，對於學習者積極態度的塑造可能有所阻礙。不同的學習機制與氣氛則在各自師傅所營造的教學情境中巧妙實踐。
The process of apprenticeship can always immediately reflect the linkage between tasks and individual learning, especially for those who are in food service industry. The idea of “learning by doing” implies that working brings about learning so that all the elements, including the roles, tasks, organizational culture and leadership styles, interact subtly with one another. In order to understand the implication of apprenticeship training on internal and external marketing and to explore how the training method is applied to a food service organization, this study employs qualitative research methods. Using the participative observation method and the in-depth interview method, the researchers explore different apprenticeship practices in different branches which both belong to the Business H. The researchers try to explain the implication of different teaching styles of apprenticeship on organizational culture and on the cultivation of individual behavior. The reflection on traditional concept of internal marketing will also be discussed in this study. The importance of spontaneous learning and self-directed learning is highlighted. The researcher deconstructs the process of encul-turation. When the external structure is rigid and the internal structure is soft, authoritarian leadership with soft and flexible attitude may felicitate spontaneous learning. When the external and internal structures are soft, the mentor’s soft and flexible attitude may hinder trainees’ learning motivation. Different styles of learning mechanism and atmosphere will be formed by way of the mentors’ elaborating on leaning situation.
期刊論文
1.Hodkinson, H.,、Hodkinson, P.(2004)。Rethinking the concept of community of practice in relation to schoolteachers’ workplace learning。International Journal of Training and Development，8(1)，21-31。  new window
2.高文彬(2009)。以「故事敘說」輔助内部行銷實踐之研究。人力資源管理學報，9(1)，1-22。new window  延伸查詢new window
3.Bathmaker, A.、Avis, J.(2005)。Becoming a lecturer in further education in England: the construction of professional identity and the role of communities of practice。Journal of Education for Teaching，31(1)，47-62。  new window
4.Janson, A.、Howard, L.、Schoenberger-Orgad, M.(2004)。The odyssey of PhD students becoming a community of prac-tice。Business Communication Quarterly，67(2)，168-181。  new window
5.Jawitz, J.(2007)。New academics negotiating communities of practice: Leaning to swim with the big fish。Teaching in Higher Education，12(2)，185-197。  new window
6.King, A.(1993)。From sage on the stage to guide on the side。College Teaching，41(1)，30-35。  new window
7.Clarke, S.、Thomas, Z.(2011)。Health librarians: Developing professional competence through a legitimate peripheral participation' model。Health Information and Libraries Journal，28(4)，326-330。  new window
8.Cleland, J.、Johnston, P.(2012)。Enculturation to medicine: power for teachers or empowering learners?。Medical Education，46(9)，835-837。  new window
9.Green, P(2005)。Spaces of influence: A frame work for analysis of an individual’s contribution within communities of practice。Higher Education research and Development，24(4)，293-307。  new window
10.Handley, K.、Sturdy, A.,、Fincham, R.、Clark, T.(2006)。Within and beyond communities of practice: Making sense of leaning through participation, identity and practice。Journal of Management studies，43(3)，642-653。  new window
11.Lesser, E.、Everest, K.(200103)。Using communities of practice to manage intellectual capital。Ivey Business Journal，65(4)，37-41。  new window
12.Tala, S.(2011)。Enculturation into technoscience: Analysis of the views of novices and experts on modeling and learning in nanophysics。Science & Education，20(8)，733-760。  new window
13.Brown, John Seely、Collins, Allan、Duguid, Paul(1989)。Situated Cognition and the Culture of Learning。Educational Researcher，18(1)，32-42。  new window
14.Brown, John Seely、Duguid, Paul(2001)。Knowledge and Organization: A Social-Practice Perspective。Organization Science，12(2)，198-213。  new window
15.黃培文(20070600)。工作適性的組織、群體及職務層次對工作滿意的同時效果--以臺灣旅館業餐飲部員工為例。中山管理評論，15(2)，465-497。new window  延伸查詢new window
16.余鑑、于俊傑、廖珮妏(20081200)。連鎖餐飲業員工人格特質、工作特性、工作滿意度之研究--以美式星期五餐廳為例。臺北科技大學學報，41(2)，83-110。new window  延伸查詢new window
17.Scandura, T. A.(1992)。Mentorship and career mobility: An empirical investigation。Journal of Organizational Behavior，13(2)，169-174。  new window
會議論文
1.Scandura, T. A.、Schriesheim, C. A.(1991)。The effects of structural characteristics of mentoring dyads on protege career outcomes。Atlanta, G. A.。  new window
圖書
1.Beckett, D.、Hager, P.(2002)。London: Routledge。Life, Work and Learning: Practice in Postmodernity。  new window
2.Kimble, C.、Hildreth, P.、Wright, P.(2001)。Communities of practice: going virtual。Knowledge management and business model innovation。Hershey, Medford, NJ and London：Idea Group Publishing。  new window
3.Wenger, E.(1998)。Communities at practice: Learning, meaning, and identity。England：Cambridge University Press。  new window
4.Levinson, D. J.、Darrow, C. N.、Klein, E. B.、Levinson, M. H.、McKeen, B.(1978)。The Seasons of Man's Life。New York, NY：A. A. Knopf。  new window
5.Lave, J.(1988)。Cognition in practice: Mind, mathematics and culture in everyday life。Cambridge University Press。  new window
6.Nonaka, Ikujiro、Takeuchi, Hirotaka(1995)。The knowledge-creating company: How Japanese companies create the dynamics of innovation。Oxford University Press。  new window
7.Bandura, Albert(1977)。Social Learning Theory。Prentice-Hall, Inc.。  new window
8.Lave, Jean、Wenger, Etienne(1991)。Situated learning: Legitimate Peripheral Participation。Cambridge University Press。  new window
9.Kram, K. E.(1985)。Mentoring at work: Developmental relationships in organizational life。Glenview, Illinois：Scott, Foresman and Company。  new window
10.Owen, M.(2004)。Just a tool? the computer as the curriculum。ICT for Curriculum Enhancement。Bristol：Intellect Books。  new window
11.Blaxter, L.、Hughes, C.、Tight, M.(1996)。How to research。Buckingham：Open University Press。  new window
 
 
 
 
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