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題名:無線射頻識別技術管理校園安全計畫之家長滿意度調查研究--以中部一所特殊教育學校為例
書刊名:特殊教育與輔助科技學報
作者:蕭素美吳柱龍 引用關係侯禎塘 引用關係羅日生 引用關係
作者(外文):Hsiao, Su-meiWu, Chu-lungHou, Chen-tangLo, Jih-sheng
出版日期:2013
卷期:6
頁次:頁67-87+89
主題關鍵詞:無線射頻識別技術服務品質滿意度RFIDService qualitySatisfaction
原始連結:連回原系統網址new window
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  • 點閱點閱:48
特殊教育學校以中重度智能障礙學生為主,學生受限於智能障礙等因素,遇到危險時往往無法隨機應變以保護自身安全,故更應重視其校園安全。藉由無線射頻識別技術的應用,能清楚掌握該校學生上下學、在校行蹤、學生體溫異常及是否進入危險區域等校園安全維護資訊,並提供教師、家長及相關人員即時訊息,以維護學生的安全。目前在台中特殊學校內已建置並測試完成相關的無線射頻識別技術硬體設施,但家長對於該系統服務之滿意度與意見則尚未建立。故本研究以問卷方式探討家長對於無線射頻識別技術管理校園安全服務之滿意度,並分析不同背景變項之家長意見的差異。本研究採用SERVQUAL量表作為問卷設計之理論依據,問卷調查採立意取樣102份問卷,有效回收問卷89份,回收率87.25%。問卷資料進行敘述統計分析、單因子變異數分析及皮爾森積差相關等資料處理。研究主要結果歸納如下:一、在無線射頻識別技術服務管理校園安全的家長滿意度中,「非常滿意」(45.3%)與「滿意」(43.5%)合計為88.8%。二、在服務品質「反應性」的構面中,不同家長的教育程度具有顯著差異。三、在服務品質「有形性、可靠性、反應性、保證性及關懷性」等五項構面中,「家長整體滿意度」之相關係數均大於0.9以上,顯示其具有高度相關。四、家長背景變項與「家長整體滿意度」均無顯著差異。該研究結果可作為未來研究及學校單位採用無線射頻識別技術管理校園安全的參考。
Even in school, danger might lurk in many places like the top floor, pools, and roads under construction…etc. Students with intellectual disability usually have limit abilities to react well and protect themselves when something might danger to them. By using the RFID, it can provide the real-time information for teachers and parents including where students are, when students leave the school and what the students’ body temperature are. Now in National Taichung Special Education School, a RFID system has been constructed to provide a service in campus safety. But there were still no response, especially in satisfaction, from parents. The aim of the study was to investigate the parents’ satisfaction of using RFID services in campus safety. The SERVQUAL scale was to use as the theoretical basis of questionnaire design. There were 102 questionnaires send to parents who were chosen in a class by random sampling and welling to respond to the questionnaires. Finally, 89 valid questionnaires, 87.25% of sent questionnaires, were collected. The results were analyzed with descriptive analysis, One-way ANOVA and Pearson’s product moment correlation analysis. The major findings were as following: 1. The percentage of responses, "satisfactory" and "very satisfied", in the questionnaire was reached to 88.8%. 2. There was significant difference among the educational levels of parents in the responsiveness part of service quality. 3. The Pearson’s correlation coefficient is 0.9, which means there was high correlation between the satisfaction of parents and service quality. 4. There was no significant difference between the background and the satisfaction of parents. The results might be a reference for using RFID services in campus safety in further studies.
期刊論文
1.Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing,67(4),420-450。  new window
2.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
3.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
4.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
研究報告
1.台灣科技大學RFID校安計畫推動辦公室(2009)。教育部97年應用RFID加強校園安全統整及評估計畫。  延伸查詢new window
2.黃俊凱、謝忠哲、謝忠晉(2009)。RFID應用於校園安全危險區域預警管理。台中市。  延伸查詢new window
學位論文
1.李宗樺(2007)。衡量國民小學學校服務品質缺口以發展差異化服務策略之研究--以高雄市國民小學為例(碩士論文)。國立臺南大學,台南市。  延伸查詢new window
2.王鈞壕(2009)。RFID於校園學生體溫異常監測管理系統之研究(碩士論文)。開南大學。  延伸查詢new window
3.王榮球(2007)。RFID於校園門禁管理之應用(碩士論文)。逢甲大學。  延伸查詢new window
4.張良旭(2012)。特殊教育學校導入RFID系統管理校園危險區域安全之研究(碩士論文)。中興大學,台中市。  延伸查詢new window
5.陳懷德(2009)。兒童防護RFID監視系統(碩士論文)。淡江大學。  延伸查詢new window
6.黃小芬(2009)。國小運用校園IC卡家長滿意度之探討 --以新竹地區五所國民小學為例(碩士論文)。玄奘大學。  延伸查詢new window
7.劉定國(2008)。RFID校園門禁管制系統之設計與實現(碩士論文)。高雄師範大學,高雄市。  延伸查詢new window
8.鄭秀文(2007)。國民小學學校服務品質之研究--以台中縣國民小學為例(碩士論文)。中華大學,新竹市。  延伸查詢new window
9.陳秀江(2004)。家長期望學校服務品質與滿意度之調查研究-以桃園縣國民小學為例(碩士論文)。元智大學,桃園縣。  延伸查詢new window
圖書
1.高志中(2009)。RFID資訊應用系統之設計實務。新北市:博碩文化。  延伸查詢new window
其他
1.李正明(2011)。教材資料--RFID簡介,http://rfidpo.ntut.edu.tw:8080/rfidpo/DL/0901.pdf, 2011/01/20。  new window
2.教育部校安中心(2010)。下載專區,https://csrc.edu.tw/ FileManage.mvc/FrontDetail/195, 2010/10/10。  延伸查詢new window
3.陳俊良(2010)。專欄文章--RFID技術在2010上海世博的應用,http://www.u-rfid.com.tw/web/article_content.php?id=18, 2010/10/10。  延伸查詢new window
 
 
 
 
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