National Center for Traditional Arts (NCFTA), Traditional Arts Management and Cultural Services campus has always been a must-visit tourist attraction in Yilan County because of its performance with the prime delegations of protection, preservation, inheritance and development in traditional arts and magnificent natural landscape and local residence, combining old streets, traditional craftsmanship. This study has adopted Kano two-dimensional quality model to analyze the service quality of NCFTA, and included relevant references to design questionnaires for a further investigation. the previous tourists of NCFTA became the study subjects to explore the service quality elements and revisiting intentions of tourists. There were 432 valid questionnaires collected and the study found:(1) NCFTA service quality elements can be categorized as ＂One-Dimensional quality＂, ＂Must-Be quality＂ and ＂Indifferent quality＂. There were 5 items are classified as One-dimensional quality, 5 items are classified as Must-be quality, 15 items are classified as Indifferent quality, and none belongs to the Attractive quality and Reverse quality. (2) Based on Customer Satisfaction Coefficient (CS), it has shown that the three elements: the preservation of traditional featured architecture, the designed performances reflecting themes of traditional craftsmanship, and the compassion of service staff, add to the satisfaction of the tourists. (3) Tourists have a really high wiliness to revisit NCFTA, and they also have a strong willingness to recommend to others. (4) The analyzed result of revisiting intentions of tourists with different backgrounds did not show a significant difference. It is advised that the business operator should pay attention to the convenience and maintenance of the surrounding facilities, provide innovative experiences for the educational recreation and stage performances and reinforce service staff trainings.