| 期刊論文1. | Bell, G. G.、Oppenheimer, R. J.、Bastien, A.(2002)。Trust Deterioration in an International Buyer-Supplier Relationship。Journal of Business Ethics,36(1/2),65-78。 | 2. | Orel, Fatma Demirci、Kara, Ali(2014)。Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market。Journal of Retailing and Consumer Services,21(2),118-129。 | 3. | Park, M.、Lennon, S. J.(2009)。Brand name and promotion in online shopping contexts。Journal of Fashion Marketing and Management: An International Journal,13(2),149-160。 | 4. | Segoro, W.(2013)。The Influence of Perceived Service Quality, Mooring Factor, and Relationship Quality on Customer Satisfaction and Loyalty。Procedia-Social and Behavioral Sciences,81(28),306-310。 | 5. | Olshavsky, Richard W.、Miller, John A.(1972)。Consumer Expectation, Performance, and Perceived Product Quality。Journal of Marketing Research,9(1),19-21。 | 6. | Reynolds, F. D.(1974)。An Analysis of Catalog Buying Behavior。Journal of Marketing,38(3),47-51。 | 7. | Chiou, Jyh-Shen、Droge, Cornelia、Hanvanich, Sangphet(2002)。Does Customer Knowledge Affect How Loyalty is Formed?。Journal of Service Research,5(2),113-124。 | 8. | Reichheld, F. F.、Sasser, W. E. Jr.(1990)。Zero Defection: Quality Comes to Services。Harvard Business Review,68(5),105-111。 | 9. | Lee, E.-J.、Overby, J. W.(2004)。Creating value for online shoppers: Implications for satisfaction and loyalty。Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,17(3),54-67。 | 10. | Hoare, Rui Jin、Butcher, K.(2008)。Do Chinese cultural values affect customer satisfaction/loyalty?。International Journal of Contemporary Hospitality Management,20(2),156-171。 | 11. | Fishbein, M.(1963)。An investigation of the relationships between beliefs about an object and the attitude toward that object。Human Relations,16(3),233-239。 | 12. | Patterson, P. G.、Spreng, R. A.(1997)。Modelling the Relationship between Perceived Value, Satisfaction and Repurchase Intentions in a Business-to-business, Services Context: An Empirical Examination。International Journal of Service Industry Management,8(5),414-434。 | 13. | Reynolds, K. E.、Arnold, M. J.(2000)。Customer loyalty to the salesperson and the store: examining relationship customers in an upscale retail context。Journal of Personal Selling and Sales Management,20(2),89-98。 | 14. | Eroglu, Sevgin A.、Machleit, Karen A.、Davis, Lenita M.(2001)。Atmospheric Qualities of Online Retailing: A Conceptual Model and Implications。Journal of Business Research,54(2),177-184。 | 15. | Bojanic, D. C.(1996)。Consumer Perceptions of Price, Value and Satisfaction in the Hotel Industry: An Exploratory Study。Journal of Hospitality and Leisure Marketing,4(1),5-22。 | 16. | Chen, P.-T.、Hu, H.-H.(2010)。The Effect of Relational Benefits on Perceived Value in Relation to Customer Loyalty: An Empirical Study in the Australian Coffee Outlets Industry。International Journal of Hospitality Management,29(3),405-412。 | 17. | Gallarza, M. G.、Saura, Irene Gil(2006)。Value Dimensions, Perceived Value, Satisfaction and Loyalty: An Investigation of University Students' Travel Behaviour。Tourism Management,27(3),437-452。 | 18. | Janda, S.、Trocchia, P. J.、Gwinner, K. P.(2002)。Consumer Perceptions of Internet Retail Service Quality。International Journal of Service Industry Management,13(5),412-431。 | 19. | Hsu, C.-L.、Chang, K.-C.、Chen, M.-C.(2012)。The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators。Information Systems and E-Business Management,10(4),549-570。 | 20. | Reichheld, Frederick F.、Schefter, Phil(2000)。E-loyalty: Your secret weapon on the web。Harvard Business Review,78(4),105-113。 | 21. | Aaker, David A.(1996)。Measuring Brand Equity Across Products and Markets。California Management Review,38(3),102-120。 | 22. | Holbrook, M. B.、Corfman, K. P.(1985)。Quality and value in the consumption experience: Phaedrus rides again。Perceived Quality,31(2),31-57。 | 23. | Duman, Teoman、Mattila, Anna S.(2005)。The Role of Affective Factors on Perceived Cruise Vacation Value。Tourism Management,26(3),311-323。 | 24. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Malhotra, Arvind(2005)。E-S-QUAL: A multiple-item scale for assessing electronic service quality。Journal of Service Research,7(3),213-233。 | 25. | Doney, Patricia M.、Cannon, Joseph P.(1997)。An Examination of the nature of trust in buyer-seller relationships。Journal of Marketing,61(2),35-51。 | 26. | Moorman, Christine、Deshpandé, Rohit、Zaltman, Gerald(1993)。Factors Affecting Trust in Market Research Relationships。Journal of Marketing,57(1),81-101。 | 27. | Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。 | 28. | Sirdeshmukh, Deepak、Singh, Jagdip、Sabol, Barry(2002)。Consumer trust, value, and loyalty in relational exchanges。The Journal of Marketing,66(1),15-37。 | 29. | Bagram, M. M. M.、Khan, S.(2012)。Attaining customer loyalty! The role of consumer attitude and consumer behavior。International Review of Management and Business Research,1(1),1-8。 | 30. | Chuah, H. W.、Marimuthu, M.、Ramayah, T.(2014)。The effect of perceived value on the loyalty of generation Y Mobile internet subscribers: a proposed conceptual framework。Procedia-Social and Behavioral Sciences,130,532-541。 | 31. | Elan, E.(2010)。Cultivating a green image。Nation's Restaurant News,44(4),15。 | 32. | Hoq, M. Z.、Sultana, N.、Amin, M.(2010)。The effect of trust, customer satisfaction and image on customers' loyalty in Islamic banking sector。South Asian Journal of Management,17(1),70-93。 | 33. | Khan, I.(2012)。Impact of customers satisfaction and customer retention on customer loyalty。International Journal of Scientific & Technology Research,1(2),106-110。 | 34. | Namasivayam, K.、Guchait, P.(2013)。The role of contingent self-esteem and trust in consumer satisfaction: examining perceived control and fairness as predictors。International Journal of Hospitality Management,33,184-195。 | 35. | Prause, G.、Mendez, M. M.、Garcia-Agreda, S.(2013)。Attitudinal loyalty and trust in entrepreneurship: building new relationships。International Entrepreneurship and Management Journal,9(4),531-540。 | 36. | Terpstra, M.、Verbeeten, F. H. M.(2014)。Customer satisfaction: cost driver or value driver? Empirical evidence from the financial services industry。European Management Journal,32(3),499-508。 | 37. | Wever, R.(2011)。Design for volume optimization of packaging for durable goods。Packaging Technology and Science,24(4),211-222。 | 38. | Zhang, G.、Zhao, Z.(2012)。Green packaging management for the logistics enterprises。Physics Procedia,24(Pt. B),900-905。 | 39. | Garvin, David A.(1984)。What Does "Product Quality" Really Mean?。Sloan Management Review,26(1),25-43。 | 40. | Kettinger, William J.、Lee, Choong C.(1994)。Perceived Service Quality and User Satisfaction with the Information Services Function。Decision Sciences,25(5/6),737-766。 | 41. | Liu, Annie H.、Leach, M. P.(2001)。Developing Loyal Customers with a Value-adding Sales Force: Examining Customer Satisfaction and the Perceived Credibility of Consultative Salespeople。Journal of Personal Selling and Sales Management,21(2),147-156。 | 42. | Ravald, Annika、Grönroos, Christian(1996)。The value concept and relationship marketing。European Journal of Marketing,30(2),19-30。 | 43. | Ranaweera, Chatura、Prabhu, Jaideep(2003)。On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth。Journal of Targeting, Measurement and Analysis for Marketing,12(1),82-90。 | 44. | Selnes, Fred(1993)。An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty。European Journal of Marketing,27(9),19-35。 | 45. | Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。 | 46. | Flavián, Carlos、Guinalíu, M.、Gurrea, R.(2006)。The role played by perceived usability, satisfaction and consumer trust on website loyalty。Information & Management,43(1),1-14。 | 47. | Anderson, James C.、Narus, James A.(1990)。A model of distributor firm and manufacturer firm working partnerships。Journal of Marketing,54(1),42-58。 | 48. | 張淑青(20060100)。顧客忠誠驅動因子之研究--顧客知覺價值的關鍵角色及顧客滿意與信任的中介影響。輔仁管理評論,13(1),107-132。 延伸查詢 | 49. | Chen, Ching-Fu、Chen, Fu-Shian(2010)。Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists。Tourism Management,31(1),29-35。 | 50. | Singh, Jagdip、Sirdeshmukh, Deepak(2000)。Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments。Journal of the Academy of Marketing Science,28(1),150-167。 | 51. | Garbarino, Ellen、Johnson, Mark S.(1999)。The different roles of satisfaction, trust, and commitment in customer relationships。Journal of Marketing,63(2),70-87。 | 52. | Jang, Soo Cheong Shawn、Namkung, Young(2009)。Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian-Russell model to restaurants。Journal of Business Research,62(4),451-460。 | 53. | Rust, Roland T.、Zahorik, Anthony J.(1993)。Customer Satisfaction, Customer Retention, and Market Share。Journal of Retailing,69(2),193-215。 | 54. | Moliner, Miguel A.、Sánchez, Javier、Rodríguez, Rosa M.、Callarisa, Luis(2007)。Perceived relationship quality and post-purchase perceived value: An integrative framework。European Journal of Marketing,41(11/12),1392-1422。 | 55. | Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。 | 56. | Hu, Li-tze、Bentler, Peter M.(1999)。Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives。Structural Equation Modeling: A Multidisciplinary Journal,6(1),1-55。 | 57. | Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effects of Price, Brand, and Store Information on Buyer's Product Evaluations。Journal of Marketing Research,28(3),307-319。 | 58. | Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。 | 59. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。 | 60. | So, Kevin Kam Fung、King, Ceridwyn、Sparks, Beverley A.、Wang, Ying(2013)。The influence of customer brand identification on hotel brand evaluation and loyalty development。International Journal of Hospitality Management,34,31-41。 | 61. | Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。 | 62. | Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。 | 63. | Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。 | 會議論文1. | Monroe, K. B.、Grewal, D.、Compeau, L. D.(1990)。The Concept of Reference Prices: Theoretical Justifications and Research Issues。The Association for Consumer Conference。Chicago。 | 2. | Anderson, E. W.、Sullivan, M. W.(1990)。Customer Satisfaction and Retention Across Firms。The TIMS College of Marketing Special Interest Conference on Service Marketing。Nashville, TN。343-351。 | 3. | Huang, Y.、Xiao, Y.(2012)。Furniture green package technique research based on the concept of sustainable development。The World Automation Congress。Puerto Vallarta。 | 學位論文1. | 徐偲純(2014)。進口綠色產品使用滿意度、信任與忠誠度關係之研究(碩士論文)。大葉大學。 延伸查詢 | 2. | 許志鋒(2008)。企業提供的價值、顧客認知價值、信任與顧客滿意度關聯性之研究-以台灣建築業為例(碩士論文)。國立成功大學。 延伸查詢 | 圖書1. | Kotler, P.、Armstrong, G.(2001)。Principles of Marketing。NJ:Prentice Hill。 | 2. | Lovelock, Christopher H.、Wright, Lauren(2002)。Principles of Service Marketing and Management。Pretince-Hall Inc.。 | 3. | Lovelock, C. H.(2001)。Services marketing: People, technology, strategy。Prentice-Hall。 | 4. | Newell, F.(2000)。Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing。McGraw-Hill。 | 5. | Kotler, Philip(2000)。Marketing management。Prentice-Hall。 | 6. | Kotler, Philip(1991)。Marketing Management。Prentice-Hall, Inc.。 | 7. | Crosby, Philip B.(1979)。Quality is Free: The Art of Making Quality Certain。McGraw-Hill。 | 8. | Grönroos, C.(1983)。Strategic management and marketing in the service sector。Marketing Science Institute。 | 9. | Sheth, J. N.、Mittal, B.、Newman B. I.(1999)。Customer behavior: Consumer behavior and beyond。The Dryden Press。 | 10. | 周素娥(1999)。包裝設計與管理--技術與材料。臺北:臺灣包裝工業雜誌社。 延伸查詢 | 11. | Joreskog, K. G.、Sorbom, D.(1993)。DOS EXTENDER LISREL 8.03。Chicago, IL:Scientific Software International。 | 12. | Reichheld, Fredrick F.(1996)。The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value。Harvard Business School Press。 | 13. | Engel, James F.、Blackwell, Roger D.、Miniard, Paul W.(1990)。Consumer Behavior。Dryden Press。 | 14. | Kotler, Philip、Keller, Kevin Lane(2006)。Marketing Management。Prentice-Hall。 | 15. | Kotler, Philip(2003)。Marketing management。Prentice-Hall, Inc.。 | 16. | Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。 | 17. | Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2006)。Multivariate Data Analysis。Prentice-Hall。 | 18. | Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.(1995)。Multivariate Data Analysis: with Readings。Prentice Hall。 | 其他1. | 行政院環境保護署(2013)。心動.行動.包裝減量地球樂活!,https://enews.epa.gov.tw/Page/3B3C62C78849F32F/51d038e5-451a-4d48-9cab-6b501f8b24f8。 延伸查詢 | 2. | 食品工業發展研究所(2015)。全球綠色包裝市場2021年將達203億美元,https://www2.itis.org.tw/FastReport/FastReport_Detail.aspx?rpno=541802019&industry=&ctgy=&free=。 延伸查詢 | 3. | 黃秋香,林天貴(2007)。綠色包裝的3R1D,https://www2.itis.org.tw/NetReport/NetReport_Detail.aspx?rpno=4765F3626ClAAD59482573B900I090D。 | 4. | 大柳聡庸(2016)。植物由来原料100%のペットボトル 環境配慮と使いやすさ両立 サントリーグループ,https://www.sankei.com/premium/news/160828/prm1608280011-n2.html。 延伸查詢 | |
| |