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題名:應用S-O-R架構探討影響顧客對於企業使用綠色包裝之滿意度及忠誠度之因素
書刊名:品質學報
作者:許嘉霖鄭婕盈吳念庭
作者(外文):Hsu, Chia-linCheng, Chieh-yingWu, Nien-ting
出版日期:2020
卷期:27:1
頁次:頁26-42
主題關鍵詞:產品品質知覺信任知覺價值顧客滿意度顧客忠誠度Product qualityPerceived trustPerceived valueCustomer satisfactionCustomer loyalty
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:24
  • 點閱點閱:35
期刊論文
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17.Gallarza, M. G.、Saura, Irene Gil(2006)。Value Dimensions, Perceived Value, Satisfaction and Loyalty: An Investigation of University Students' Travel Behaviour。Tourism Management,27(3),437-452。  new window
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28.Sirdeshmukh, Deepak、Singh, Jagdip、Sabol, Barry(2002)。Consumer trust, value, and loyalty in relational exchanges。The Journal of Marketing,66(1),15-37。  new window
29.Bagram, M. M. M.、Khan, S.(2012)。Attaining customer loyalty! The role of consumer attitude and consumer behavior。International Review of Management and Business Research,1(1),1-8。  new window
30.Chuah, H. W.、Marimuthu, M.、Ramayah, T.(2014)。The effect of perceived value on the loyalty of generation Y Mobile internet subscribers: a proposed conceptual framework。Procedia-Social and Behavioral Sciences,130,532-541。  new window
31.Elan, E.(2010)。Cultivating a green image。Nation's Restaurant News,44(4),15。  new window
32.Hoq, M. Z.、Sultana, N.、Amin, M.(2010)。The effect of trust, customer satisfaction and image on customers' loyalty in Islamic banking sector。South Asian Journal of Management,17(1),70-93。  new window
33.Khan, I.(2012)。Impact of customers satisfaction and customer retention on customer loyalty。International Journal of Scientific & Technology Research,1(2),106-110。  new window
34.Namasivayam, K.、Guchait, P.(2013)。The role of contingent self-esteem and trust in consumer satisfaction: examining perceived control and fairness as predictors。International Journal of Hospitality Management,33,184-195。  new window
35.Prause, G.、Mendez, M. M.、Garcia-Agreda, S.(2013)。Attitudinal loyalty and trust in entrepreneurship: building new relationships。International Entrepreneurship and Management Journal,9(4),531-540。  new window
36.Terpstra, M.、Verbeeten, F. H. M.(2014)。Customer satisfaction: cost driver or value driver? Empirical evidence from the financial services industry。European Management Journal,32(3),499-508。  new window
37.Wever, R.(2011)。Design for volume optimization of packaging for durable goods。Packaging Technology and Science,24(4),211-222。  new window
38.Zhang, G.、Zhao, Z.(2012)。Green packaging management for the logistics enterprises。Physics Procedia,24(Pt. B),900-905。  new window
39.Garvin, David A.(1984)。What Does "Product Quality" Really Mean?。Sloan Management Review,26(1),25-43。  new window
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41.Liu, Annie H.、Leach, M. P.(2001)。Developing Loyal Customers with a Value-adding Sales Force: Examining Customer Satisfaction and the Perceived Credibility of Consultative Salespeople。Journal of Personal Selling and Sales Management,21(2),147-156。  new window
42.Ravald, Annika、Grönroos, Christian(1996)。The value concept and relationship marketing。European Journal of Marketing,30(2),19-30。  new window
43.Ranaweera, Chatura、Prabhu, Jaideep(2003)。On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth。Journal of Targeting, Measurement and Analysis for Marketing,12(1),82-90。  new window
44.Selnes, Fred(1993)。An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty。European Journal of Marketing,27(9),19-35。  new window
45.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
46.Flavián, Carlos、Guinalíu, M.、Gurrea, R.(2006)。The role played by perceived usability, satisfaction and consumer trust on website loyalty。Information & Management,43(1),1-14。  new window
47.Anderson, James C.、Narus, James A.(1990)。A model of distributor firm and manufacturer firm working partnerships。Journal of Marketing,54(1),42-58。  new window
48.張淑青(20060100)。顧客忠誠驅動因子之研究--顧客知覺價值的關鍵角色及顧客滿意與信任的中介影響。輔仁管理評論,13(1),107-132。new window  延伸查詢new window
49.Chen, Ching-Fu、Chen, Fu-Shian(2010)。Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists。Tourism Management,31(1),29-35。  new window
50.Singh, Jagdip、Sirdeshmukh, Deepak(2000)。Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments。Journal of the Academy of Marketing Science,28(1),150-167。  new window
51.Garbarino, Ellen、Johnson, Mark S.(1999)。The different roles of satisfaction, trust, and commitment in customer relationships。Journal of Marketing,63(2),70-87。  new window
52.Jang, Soo Cheong Shawn、Namkung, Young(2009)。Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian-Russell model to restaurants。Journal of Business Research,62(4),451-460。  new window
53.Rust, Roland T.、Zahorik, Anthony J.(1993)。Customer Satisfaction, Customer Retention, and Market Share。Journal of Retailing,69(2),193-215。  new window
54.Moliner, Miguel A.、Sánchez, Javier、Rodríguez, Rosa M.、Callarisa, Luis(2007)。Perceived relationship quality and post-purchase perceived value: An integrative framework。European Journal of Marketing,41(11/12),1392-1422。  new window
55.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
56.Hu, Li-tze、Bentler, Peter M.(1999)。Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives。Structural Equation Modeling: A Multidisciplinary Journal,6(1),1-55。  new window
57.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effects of Price, Brand, and Store Information on Buyer's Product Evaluations。Journal of Marketing Research,28(3),307-319。  new window
58.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
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60.So, Kevin Kam Fung、King, Ceridwyn、Sparks, Beverley A.、Wang, Ying(2013)。The influence of customer brand identification on hotel brand evaluation and loyalty development。International Journal of Hospitality Management,34,31-41。  new window
61.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。  new window
62.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
63.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
會議論文
1.Monroe, K. B.、Grewal, D.、Compeau, L. D.(1990)。The Concept of Reference Prices: Theoretical Justifications and Research Issues。The Association for Consumer Conference。Chicago。  new window
2.Anderson, E. W.、Sullivan, M. W.(1990)。Customer Satisfaction and Retention Across Firms。The TIMS College of Marketing Special Interest Conference on Service Marketing。Nashville, TN。343-351。  new window
3.Huang, Y.、Xiao, Y.(2012)。Furniture green package technique research based on the concept of sustainable development。The World Automation Congress。Puerto Vallarta。  new window
學位論文
1.徐偲純(2014)。進口綠色產品使用滿意度、信任與忠誠度關係之研究(碩士論文)。大葉大學。  延伸查詢new window
2.許志鋒(2008)。企業提供的價值、顧客認知價值、信任與顧客滿意度關聯性之研究-以台灣建築業為例(碩士論文)。國立成功大學。  延伸查詢new window
圖書
1.Kotler, P.、Armstrong, G.(2001)。Principles of Marketing。NJ:Prentice Hill。  new window
2.Lovelock, Christopher H.、Wright, Lauren(2002)。Principles of Service Marketing and Management。Pretince-Hall Inc.。  new window
3.Lovelock, C. H.(2001)。Services marketing: People, technology, strategy。Prentice-Hall。  new window
4.Newell, F.(2000)。Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing。McGraw-Hill。  new window
5.Kotler, Philip(2000)。Marketing management。Prentice-Hall。  new window
6.Kotler, Philip(1991)。Marketing Management。Prentice-Hall, Inc.。  new window
7.Crosby, Philip B.(1979)。Quality is Free: The Art of Making Quality Certain。McGraw-Hill。  new window
8.Grönroos, C.(1983)。Strategic management and marketing in the service sector。Marketing Science Institute。  new window
9.Sheth, J. N.、Mittal, B.、Newman B. I.(1999)。Customer behavior: Consumer behavior and beyond。The Dryden Press。  new window
10.周素娥(1999)。包裝設計與管理--技術與材料。臺北:臺灣包裝工業雜誌社。  延伸查詢new window
11.Joreskog, K. G.、Sorbom, D.(1993)。DOS EXTENDER LISREL 8.03。Chicago, IL:Scientific Software International。  new window
12.Reichheld, Fredrick F.(1996)。The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value。Harvard Business School Press。  new window
13.Engel, James F.、Blackwell, Roger D.、Miniard, Paul W.(1990)。Consumer Behavior。Dryden Press。  new window
14.Kotler, Philip、Keller, Kevin Lane(2006)。Marketing Management。Prentice-Hall。  new window
15.Kotler, Philip(2003)。Marketing management。Prentice-Hall, Inc.。  new window
16.Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。  new window
17.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2006)。Multivariate Data Analysis。Prentice-Hall。  new window
18.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.(1995)。Multivariate Data Analysis: with Readings。Prentice Hall。  new window
其他
1.行政院環境保護署(2013)。心動.行動.包裝減量地球樂活!,https://enews.epa.gov.tw/Page/3B3C62C78849F32F/51d038e5-451a-4d48-9cab-6b501f8b24f8。  延伸查詢new window
2.食品工業發展研究所(2015)。全球綠色包裝市場2021年將達203億美元,https://www2.itis.org.tw/FastReport/FastReport_Detail.aspx?rpno=541802019&industry=&ctgy=&free=。  延伸查詢new window
3.黃秋香,林天貴(2007)。綠色包裝的3R1D,https://www2.itis.org.tw/NetReport/NetReport_Detail.aspx?rpno=4765F3626ClAAD59482573B900I090D。  new window
4.大柳聡庸(2016)。植物由来原料100%のペットボトル 環境配慮と使いやすさ両立 サントリーグループ,https://www.sankei.com/premium/news/160828/prm1608280011-n2.html。  延伸查詢new window
 
 
 
 
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