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題名：高等教育行政全面品質管理 : 理論與實務
作者：張家宜 引用關係
出版日期：2002
出版項：臺北:高等教育
集叢：教育行政系列
ISBN：9574105741
主題關鍵詞：高等教育；行政；品質管理
學門：教育學
資料類型：專書
相關次數：
  • 被引用次數被引用次數:期刊(23) 博士論文(2) 專書(0) 專書論文(2)
  • 排除自我引用排除自我引用:22
  • 共同引用共同引用:0
  • 點閱點閱:41
期刊論文
1.白滌清(1999)。企業管理教育中服務品質之研究一利用品質機能展開法。淡江人文社會學刊，3，191-213。new window  延伸查詢new window
2.李昆林(1997)。ISO9000與TQM之比較。今日經濟，354，54-58。  延伸查詢new window
3.李雅慧(19990900)。全面品質管理在社區學院之應用以休士頓社區學院系統為例。成人教育，51，30-37。  延伸查詢new window
4.張建邦(19931200)。高教應用TQM管理體系之研究心得:TQM走進校園。管理雜誌，234，144-145。  延伸查詢new window
5.張建邦(2001)。管理創新與高等教育--淡江經驗之分享。淡江時報，469。  延伸查詢new window
6.陳善德(1998)。基礎教育的品質管理系統ISO9000與TQM。品質管制月刊，34(5)，43-45。  延伸查詢new window
7.Abrahamowicz, D.(1988)。College involvement, perceptions, and satisfaction: A study of membership in student organizations。Journal of College Student Development，29(3)，233-238。  new window
8.Anderson, J.C.、Dooley, K.、Rungtuanstham, M.(1994)。Training for effective continuous quality improvement。Quality Progress，27(12)，57-61。  new window
9.Astin, A. W.(1998)。The changing American college student: Thirty-year trends, 1966-1996。The Review of Higher Education，27(2)，115-135。  new window
10.Chadwick, D.(1995)。TQM at South Bank University: Issues in teaching and learning。Quality Assurance in Education，3，39-44。  new window
11.Cappell, R. T.(1994)。Can TQM in public education survive without co-production?。Quality Progress，July，41-44。  new window
12.Corrigan. J. P.(1994)。Is ISO 9000 the path to TQM。Quality Pro gress，27(12)，33-36。  new window
13.Davies, J.、Hides, M. T.、Casey, S.(2001)。Leadership in higher education。Total Quality Management，12(7/8)，1025-1030。  new window
14.Hartman, D. E.、Schmidt, S. L.(1995)。Understanding student/alumni satisfaction from a consumer’s perspective: The effects of institutional performance and program outcomes。Research in Higher Education，36(2)，197-217。  new window
15.Hearn, J. C.(1985)。Determinants of college students’ overall evaluations o their academic programs。Research in Higher Educa-tion，23(4)，413-437。  new window
16.Herguner, G.、Reeves, N. B. R.(2000)。Going against the national cultural grain: A longitudinal case study of organizational culture in Turkish higher education。Total Quality Management，77(1)，45-56。  new window
17.Horine, Julie E.、Hailey, William A.(1995)。Challenges to successful quality management implementation in higher education institutions。Innovative Higher Education，20(1)，7-17。  new window
18.Kanji, G. K.、Tambi, A. M. A.(1998)。Total quality management and higher education in Malaysia。Total Quality Management，9(4/5)，130-132。  new window
19.Kuh, G. D.(1999)。The quality of the undergraduate experience。The Review of Higher Education，22(2)，99-119。  new window
20.Okun, M. A.、Weir, R. M.(1991)。Toward a judgment model of college satisfaction。Educational Psychology Review，2，56-76。  new window
21.Pascarella, E. T.、Chapman, D. W.(1983)。A multiinstitutional, path analytic validation of Tinto’s model of college withdraw。American Educational Research Journal，20(1)，87-102。  new window
22.Pascarella, E. T.、Smart, J. C.、Ethington, C. A.(1986)。Long-term persistence of two-year college students。Research in Higher Education，24(1)，47-71。  new window
23.Polcyn, L. J.(1986)。A two-instrument approach to student satisfaction measurement。College and University，62(1)，18-24。  new window
24.Terenzini, P. T.、Pascarella, E. T.(1977)。Voluntary freshman attrition and patterns of social and academic integration in a university: A test of a conceptual model。Research in Higher Education，6(1)，25-43。  new window
25.Whalen, M. J.、Rahim, M. A.(1994)。Common barriers to implementation and development of a TQM program。Industry Management, March/April，1994(March/April)，19-21。  new window
26.Reed, J. G.、Lahey, M. A.、Downey, R. G.(1984)。Development of the College Descriptive Index: A measure of student satisfaction。Measurement and Evaluation in Counseling and Development，7，67-82。  new window
27.王令宜、高熏芳(19950800)。關切階層量表在教學科技創新推廣上的運用。視聽教育雙月刊，37(1)=217，5-13。  延伸查詢new window
28.莊淇銘、張家宜、張麗卿(2000)。全面品質管理(TQM)在大學教育之應用。教育資料與研究，34，70-80。new window  延伸查詢new window
29.Sanders, L.、Burton, J. D.(1996)。From retention to satisfaction: New outcomes for assessing the freshman experience。Research in Higher Education，37(5)，555-567。  new window
30.張家宜、李怡禛(20020200)。全面品質管理應用於高等教育行政之實證研究。教育研究資訊，10(1)，29-53。new window  延伸查詢new window
31.Chadwick, K.、Ward, J.(1987)。Determinants of consumer satisfaction with education: Implications for college & university administrators。College & University，62(3)，236-246。  new window
32.Kuh, G. D.、Vesper, N.(1997)。A comparison of student experiences with good practices in undergraduate education between 1990 and 1994。The Review of Higher Education，21(1)，43-61。  new window
33.Kanji, G. K.、Tambi, A. M. A.(1999)。Total quality management in UK higher education institutions。Total Quality Management，10(1)，129-153。  new window
34.Yonezawa, A.(2002)。The quality assurance system and market forces in Japanese higher education。Higher Education，43(1)，127-139。  new window
35.Bean, J. P.、Bradley, R. K.(1986)。Untangling the satisfaction-performance relationship for college students。Journal of Higher Education，57(4)，393-412。  new window
36.高麗鳳(19980500)。學校企業化經營--談全面品質管理在學校系統之應用。教育資料與研究，22，45-51。new window  延伸查詢new window
37.吳清山(20000700)。全面品質管理在教育評鑑上的應用。北縣教育，35，27-31。new window  延伸查詢new window
38.葉忠達(19950700)。大學教師對大學評鑑及「全面品質管理」之反應研究。教育研究資訊，3(4)，73-87。new window  延伸查詢new window
39.葉連祺(19970400)。全面品質管理在學校行政上的應用。國教月刊，43(7/8)，57-68。new window  延伸查詢new window
40.黃英忠、溫金豐(19960700)。全面品管教育訓練實施及員工績效關係之研究。文大商管學報，1(1)，55-71。new window  延伸查詢new window
41.林人龍(19960700)。企業倫理走進校園--淺談教育上的「全面品質管理」。教育資料與研究，11，40-48。new window  延伸查詢new window
42.徐大偉(19970100)。全面品質管理在學校經營與管理上的應用。教育資料文摘，39(1)=228，139-158。  延伸查詢new window
43.Schmidt, S. L.(1991)。The enrollment challenge for business schools: An alumni view。The Journal of Marketing for Higher Education，3(2)，113-128。  new window
44.吳清山、林天祐(19941200)。全面品質管理及其在教育上的應用。初等教育學刊，3，1-28。new window  延伸查詢new window
45.林天祐(19980500)。全面品質管理與學校行政革新。教育資料與研究，22，19-22。new window  延伸查詢new window
46.吳清山、黃旭鈞(19950100)。提昇教育品質的一股新動力：談全面品質管理及其在教育上的應用。教育資料與研究，2，74-83。new window  延伸查詢new window
47.盧淵源、吳雪馥、張存金(19950500)。全面品質管理關鍵成功因素之研究。品質學報，2(1)，77-100。new window  延伸查詢new window
研究報告
1.王晃三、單小琳、嚴奇峰、顧志遠、凌瑞坤(2000)。建立教學品質管制系統。  延伸查詢new window
2.吳泓怡、張純明(1999)。台灣高等教育全面品質管理自有評鑑之實證研究。  延伸查詢new window
3.高熏芳、周字超(1995)。高等教育實施全面品質管理體系的研究。  延伸查詢new window
4.張家宜(2000)。全面品質管理應用於高等教育之實證研究--以淡江大學為例 (計畫編號：NSC89-2413-H-032-008-S)。  延伸查詢new window
5.張家宜、高熏芳(1999)。大學教育品質管理與學生滿意度之實證研究。  延伸查詢new window
6.黃正秋(1998)。大學院校校長領導風格與全面品質領導行為表現之關係--應用全面品質管理與全面品質在教育上之分析與實證(摘要)。  延伸查詢new window
7.賴炎卿、李元楝、蕭堯仁(1999)。運用全面品質管理於大學管理之研究--逢甲大學總務處推行全面品質管理實驗性研究方案。  延伸查詢new window
8.譚伯群(1998)。大學教育品質認知差距之研究。  延伸查詢new window
學位論文
1.李怡禎(2001)。高等教育行政人員全面品質管理教育訓練課程內涵之研究(碩士論文)。淡江大學，台北。  延伸查詢new window
2.宋淵雄(1995)。探討製造業運用教育訓練於推行全面品質管理的成效分析(碩士論文)。大葉大學。  延伸查詢new window
3.Anthrop, P. S.(1996)。Expectations and satisfaction of freshmen in higher education(博士論文)。University of Central Florida Orlando，Ann Arbor, ML。  new window
4.Byrd, T. S.(1997)。Total quality management implementation in three community college libraries and/or learning resources centers(博士論文)。University of Virginia，Charllottesville, Virginia。  new window
5.Courtney, John E.(1995)。Total Quality Management in higher education : perceptions of the chief academic officer of the results of implementing TQM in their higher education institution(博士論文)。American University，Washington, D.C.。  new window
6.Glazer, J. W.(1994)。Implementing total quality management in a college of business(博士論文)。University of San Diego，Ann Aarbor, Michican。  new window
7.Levine, S. H.(1997)。Querying on quality: assessing the assessment of student satisfaction(博士論文)。American University，Ann Arbor, MI。  new window
8.Liu, C. F.(1999)。Perceptions and practices of Taiwan junior college CIOs toward Total Quality Management(博士論文)。University of La Verne，La Verne, Calif.。  new window
9.Price, D. R.(1997)。A case study on the implementation of total quality management at a four year higher education institution with a highly mobile faculty and staff: The United States Air Force Academy(博士論文)。Colorado Technical University，Colorado。  new window
10.Zagorski, Joseph Michael(1994)。Continuous quality improvement : the beliefs and practices of community college chief instructional officers(博士論文)。University of La Verne，La Verne, Calif.。  new window
11.王雅慧(2002)。高階主管全面品質管理信念之研究--以推行品質保證之大學校院為例(碩士論文)。淡江大學。  延伸查詢new window
12.余德成(1996)。品質管理人性面系統因素對工作績效之影響(博士論文)。國立中山大學。new window  延伸查詢new window
13.McMillan, Jacqueline Marie(1998)。Total quality management in higher education : a study of senior administrators' perceptions about total quality management in institutions of higher education in Ohio(博士論文)。Kent State University，Kent, Ohio。  new window
圖書
1.先鋒企業管理發展中心QC手法研究小組(1994)。簡單易懂好用的QC手法。桃園：和昌。  延伸查詢new window
2.先鋒企業管理發展中心新QC手法研究小組(1998)。簡單易懂食用的新QC七大手法。桃園：和昌。  延伸查詢new window
3.張金鑑(1979)。人士行政學。臺北：三民。  延伸查詢new window
4.劉漢容(1995)。品質管制。台南：勝凱。  延伸查詢new window
5.戴久永(1992)。品質管理。臺北：三民。  延伸查詢new window
6.Astin, A. W.(1977)。Four critical years. San Francisco。San Francisco：Jossey- Bass。  new window
7.Barkley, B. T.、Saylor, J. H.(1994)。Customer-driven project man agement: A new paradigm in total quality implementation。New York：McGraw-Hill。  new window
8.Biech. E.(1994)。TQM for training。New York：McGraw-Hill。  new window
9.Bogue, E. G.、Saunders, R. L.(1992)。The evidence for quality: Strengthening the tests of academic and administrative effectiveness。San Francisco：Jossey-Bass。  new window
10.Costin, H. I.(1994)。Readings in total quality management。Fort Worth：Harcourt Brace。  new window
11.Crainer, S.(2000)。The management century: A critical review of 20th century thought & practice。San Francisco：Jossey-Bass。  new window
12.Crosby, Philip B.、陳怡芬(1989)。不流淚的品管。臺北：天下文化。  延伸查詢new window
13.European Foundation for Quality Management(2001)。In-troducing Excellence。European Foundation for Quality Management。  new window
14.Frazier, A.(1997)。A roadmap for transformation in education。Boca Raton, FL：St, Lucie.。  new window
15.Freed, J. E.(1994)。Total quality management on campus: Pipe dream or new paradigm?。  new window
16.Freeman, R.(1993)。Quality assurance in training and education。Kogan：Page。  new window
17.Hall, G. E.、George, A. A.、Rutherford, W. L.(1979)。Measuring stagers of concern about the innovation: A Manual for use of the SOC Questionnaire。Austin, Texas：The University of Texas。  new window
18.Herman, J. J.(1993)。Holistic quality managing: Restructuring, and empowering school。CA：Corwin。  new window
19.Jablonski, J. R.(1992)。Implementing TQM: Competing in the nineties through total quality management。New Mexico：Technical Management Consortium。  new window
20.Johnson, J. H.(1993)。Total quality management in education。Oregon School Study Council：ED 354611。  new window
21.McCloskey, L. A.、Collett, C.(1993)。TQM: A Basic Text--A primer guide to total quality management。MA：GOAL/QPC。  new window
22.Nadler, L.(1979)。Development human resources。TX：Gulf。  new window
23.National Institute of Standard of Technology(2001)。Baldrige National Quality Program 2002: Education Criteria for Performance Excellence。  new window
24.Pace, C. R.(1989)。The undergraduates: A report of their activities and progress in college in the 1990s。Los Angeles：Center for the Study of Evaluation, University of California。  new window
25.Ruben, B. D.(1995)。Quality in higher education。Transaction。  new window
26.Sallis, E.、Hingley, P.(1992)。College quality assurance systems。England, Blagdon：Further education staff college。  new window
27.Schreiner, L. A.、Juillerat, S. L.(1994)。Student satisfaction inventory。Iowa City：Noel-Levitz Centers, Inc.。  new window
28.Schultz,L. E.、劉秋枝(1999)。品質群像。臺北：寂天文化。  延伸查詢new window
29.Stahl, M. J.、李茂興(2000)。管理槪論：全面品質管理取向。臺北：弘智。  延伸查詢new window
30.Swift, J. A.、Ross, J. E.、Omachonu, V. K.(1998)。Principles of total quality。Boca Raton：CRC Press LLC。  new window
31.Upcraft, M. L.、Schuh, J. H.(1996)。Assessment in student affairs。San Francisco：Jossey-Bass。  new window
32.Walton, M.、周旭華(1997)。載明的管理方法。臺北：天下文化。  延伸查詢new window
33.Wexley, K. N.(1981)。Developing and training human resources in organization。IL：Scott, Foreman。  new window
34.Zeithaml, V. A.、Parasuraman, A.、BeiTy, L. L.(1990)。Delivering quality services: Balancing customer perceptions and expectations。New York：Free。  new window
35.Seymour, Daniel T.、Collett, Casey(1991)。Total quality management in higher education: A critical assessment。Methuen, MA：GOAL/QPC。  new window
36.鄭春生(1995)。品質管理。臺北：三民。  延伸查詢new window
37.Sallis, E.(1996)。Total quality management in education。London：Kogan Page。  new window
38.Sallis, Edward、何瑞薇(2001)。全面品質教育。臺北：元照。  延伸查詢new window
39.Besterfield, D. H.、Besterfield-Michna, C.、Besterfield, G. H.、Besterfield-Sacre, M.(1995)。Total quality management。New Jersey：Prentice-Hall。  new window
40.Sashkin, M.、Kiser, K. J.(1993)。Putting total quality management to work。San Francisco：Berrett-Koehler。  new window
41.張紹勳、張紹評、劉秀娟(2000)。SPSS for Windows統計分析：初等統計與高等統計。臺北：松崗。  延伸查詢new window
42.秦夢群(1997)。教育行政理論與應用。台北：五南。  延伸查詢new window
43.Crosby, P. B.(1984)。Quality without Tears: The Art of Hassle-Free Management。New York：McGraw-Hill。  new window
44.Juran, Joseph M.(1989)。Juran on Leadership for Quality: An Executive Handbook。Free Press。  new window
45.Deming, W. E.(1986)。Out of the crisis, quality, productivity, and competitive position。Cambridge, MA：Cambridge University press。  new window
46.張春興、楊國樞(1969)。心理學。三民書局。  延伸查詢new window
47.Crosby, Philip B.(1979)。Quality is Free: the Art of Making Quality Certain。New York：New American Library。  new window
48.Feigenbaum, Armand Vallin(1983)。Total quality control。McGraw-Hill。  new window
49.Bradley, Leo H.(1993)。Total quality management for schools。Lancaster, Pennsylvania：Technomic。  new window
50.Astin, Alexander W.(1993)。What matters in college?: Four critical years revisited。Jossey-Bass。  new window
51.Lewis, R. G.、Smith, H. D.(1994)。Total quality in higher education。St. Lucie Press。  new window
其他
1.教育部(2002)。大專院校槪況表，http://www.edu.tw/statistics/service/u.xls， 2002/01/24。  new window
圖書論文
1.DeCosmo, R. D.、Parker, J. S.、Heverly, M. A.(1992)。Total quality management goes to community college。Total quality management in higher education。San Francisco：Jossey-Bass。  new window
2.Lund, H.、Jackson, N.(2000)。Benchmarking in other HE systems。Benchmarking for higher education。Buckingham：SRHE and Open University。  new window
3.Sherr, L. A.、Lozier, G. G.(1992)。Total quality management in higher education。Total quality management in higher education。San Francisco：Jossey-Bass。  new window
4.Sims, R. R.、Sims, S. J.(1995)。Toward an understanding of total quality management: Its relevance and contribution to higher education。Total quality management in higher education。Westport：Praeger。  new window
5.Tyler, C. R.(1993)。Total quality management is total at Fox Valley Technical College。Pursuit of quality in higher education: Case studies in total quality management。San Francisco：Jossey-Bass。  new window
6.Coate, L. Edwin(1994)。Implementing Total Quality Management in a University Setting。Readings in total quality management。Fort Worth：Harcourt Brace & Company。  new window
7.Melan, E.(1995)。Quality improvement in higher education: TQM in administrative functions。Quality in higher education。New Jersey。  new window
 
 
 
 
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