一、中文參考文獻
方祥明(1994)。不同性質機構志願服務人員影響離職意願因素之研究(未出版之碩士論文)。私立靜宜大學管理科學研究所,臺中。
王文玉(2008)。社區志工持續參與健康服務志工之經驗探討(未出版之碩士論文)。亞洲大學長期照護研究所,臺中。
江明修(2000)。非營利管理。台北市:智勝公司。
行政院主計處(2004)。中華民國九十二年臺灣地區社會發展趨勢調查報告(編號:GPN-1009302025)。臺北:行政院主計處。
行政院主計處(2015)。2015年國民幸福指數年報(編號:ISSN0257-5736)(PP. 82-83)。臺北:行政院主計處。
吳旻靜(1998)。人力資源管理策略對志願工作者組織承諾之影響─以台中市青少年福利機構為例(未出版之碩士論文)。靜宜大學青少年兒童福利學系,臺中。
吳建明(2008)。非營利組織志工參與動機與組織承諾之研究-以台東縣救國團所屬社會基層團務組織志工為例(未出版之碩士論文)。臺東大學區域政策與發展研究所,臺東。
吳許暄(2007)。台灣自然中心退休志工參與動機、工作滿足與持續服務意願之研究(未出版之碩士論文)。國立臺中教育大學環境教育研究所,臺中。
吳寧遠(1998)。非營利組織會員對其組織認同之研究:以高雄市婦女服務性社團為例。非營利組織之經營管理與社會角色研討會。高雄中山大學。
邱皓政(2004)。心理測驗的效度衡鑑:從傳統策略到結構方程模式取向。2004年統計方法學論壇。
尚憶薇(2005)。非營利性組織暑期夏令營學生志工參與動機及工作滿意度之調查。運動休閒管理學報,2(1),72-82。
林正祥(2011)。志工參與動機、參與滿意度與持續參與意願之研究-以雲林縣義勇消防隊為例(未出版之碩士論文)。雲林科技大學休閒運動研究所,雲林。
林祥順(2013)。導遊志工參與動機、工作滿意度與持續服務意願之研究-以花東縱谷國家風景區為例(未出版之碩士論文),國立東華大學公共行政研究所,花蓮。
邱麗如(2010)。志工工作價值觀、工作滿意與工作壓力對持續服務意願影響之研究-以高雄縣國小為例(未出版之碩士論文)。樹德科技大學經營管理研究所,高雄。
徐宏奇(2009)。志工管理對志工參與關係之研究-以台南縣西港鄉關懷中心為例(未出版之碩士論文)。國立中山大學政治學研究所碩士在職專班,高雄。
翁林仲、吳宗燕、蔡景耀、蔡明足、周碧瑟(2009)。運用組織動員建立及營運社區志工團體。台北市醫學雜誌,6(3),191-201。
國家通訊傳播委員會(2016)。通訊傳播基本法。2016年11月30日。取自http://law.moj.gov.tw/LawClass/LawAll.aspx?PCode=P0010005
國家發展委員會(2015)。104 年身心障礙者數位機會與數位生活需求調查報告。2016年11月30日。取自http://www.ndc.gov.tw/News_Content.aspx?n=114AAE178CD95D4C&s=D1F0936A870F828C。
張月芬(2004)。家庭教育中心志工參與動機、內外控信念與其組織承諾之研究(未出版之碩士論文)。國立嘉義大學家庭教育研究所,嘉義。
陳思雯(2011)。影響商業智慧系統持續使用因素之研究(未出版之碩士論文)。國立高雄應用科技大學資訊管理系,高雄。
陳琦雯(2012)。痛化成愛-特殊需求兒童家長團體成員間的助人行為(未出版之碩士論文)。國立臺中教育大學幼兒教育學系早期療育,臺中。
陳麗如(2007)。從認真休閒的觀點探討志工參與之社會認同(未出版之碩士論文)。臺灣體育學院休閒運動管理研究所,臺中。
曾華源(1997)。人群服務組織志願工作者人力運用規劃之研究,社區發展季刊,78,28-34。曾華源、鄭讚源、陳政智(1998)。志願服務工作發展趨向-以祥和計畫志願服務之推動為基礎。內政部社會司委託研究。台北:內政部社會司。
游正民(2009)。社區志工參與動機與社區意識對持續服務影響之研究-以霧峰鄉社區志工為例(未出版之碩士論文)。朝陽科技大學,臺中。
黃子影(2011)。志願服務志工工作滿意度與持續服務意願之研究-以台東縣觀光旅遊解說志工團為例(未出版之碩士論文)。國立台東大學區域政策與發展研究所公共事務管理,臺東。
黃莉蓉(2015)。企業志工參與志願服務動機因素之研究(未出版之碩士論文)。國立臺灣師範大學社會教育學系社會教育與文化行政,臺北。
黃琦茹、韓大衛(2010)。紅十字會水上安全工作隊志工參與動機與持續服務意願之研究-以台北縣分會為例。臺北市立教育大學學報,41(1),1-26。黃翠蓮(1999)。公務機關志願工作人員參與動機、領導形式與組織承諾關係之研究─以台北市政府志工為例(未出版之碩士論文)。私立輔仁大學管理學研究所,臺北。
衛生福利部(2015)。身心障礙者權利公約施行法。2016年11月30日。取自https://dpws.sfaa.gov.tw/commonch/convention/A-03.pdf
衛生福利部(2015)。身心障礙者權益保障法。2016年11月30日。取自http://law.moj.gov.tw/LawClass/LawAll.aspx?PCode=D0050046
衛生福利部統計處(2016)。身心障礙者人數。2016年11月30日。取自http://www.mohw.gov.tw/CHT/DOS/Statistic.aspx?f_list_no=312&fod_list_no=4198
蘇文彬(2010)。社會交換觀點下之志願服務(未出版之博士論文)。東海大學社會工作學系,臺中。二、英文參考文獻
Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211.
Ajzen, I., & Fishbein, M. (1977). Attitude-Behavior Relations: A Theoretical Analysis and Review of Empirical Research. Psychological Bulletin, 84(5), 888-918.
Bagozzi, R. P. (1975). Marketing as exchange. Journal of Marketing, 39(4), 32-39.
Bailey, J. E., & Pearson, S. W. (1983). Development of a Tool for Measuring and Analyzing Computer User Satisfaction. Management Science, 29(5), 530-545
Bart, Y., Shankar, V., Sultan, F., & Urban, G. L. (2005). Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study. Journal of Marketing, 69(4), 133-152.
Batson, C. D. (1991). The altruism question: Toward a social-psychological answer. Hillsdale, NJ: Erlbaum.
Belardo, S., Karwan, K. R., & Wallace, W. A. (1982). DSS Component Design through Field Experimentation: An Application to Emergency Management. Proceedings of the Third International Conference on Information Systems, December, pp.93-108.
Bharati, P., & Chaudhury, A. (2004). An Empirical Investigation of Decision-Making Satisfaction in Web-Based Decision Support Systems. Decision Support Systems, 37(2). 187-197.
Bhattacherjee, A. (2011). Understanding Information Systems Continuance: An Expectation-Confirmation Model. MIS Quarterly, 25(3), 351-370.
Blau, P. M. (1964). Exchange and Power in Social Life. New York, NY: John Wiley and Sons.
Brilliant, E. L. (1997). Voluntarism. In Encyclopedia of Social Work (19th ed.). Washington D.C
Browne, J., Jochum, V., & Paylor, J. (2013). The value of giving a little time: Understanding the potential of micro-volunteering. Institute for Volunteering Research. Retrieved from http://www.ivr.org.uk/component/ivr/new-ways-of-giving-time-opportunities-and-challenges-in-micro-volunteering
Browne, J., Jochum, V., & Paylor, J. (2013). The value of giving a little time: Understanding the potential of micro-volunteering. Institute for Volunteering Research. Retrieved from http://www.ivr.org.uk/component/ivr/new-ways-of-giving-time-opportunities-and-challenges-in-micro-volunteering
Chiang, C. F., & Jang, S. (2008). An Expectancy Theory Model for Hotel Employee Motivation. International Journal of Hospitality Management, 27(4), 313-322.
Chiu, C. M., Hsu, M. H., Sun, S. Y., Lin, T. C., & Sun, P. C. (2005). Usability, Quality, Value and e-Learning Continuance Decisions. Computers & Education, 45(4), 399-416.
Cnaan, R. A., & Goldberg-Glen, R. S. (1991). Measuring Motivation to Volunteer in Human Service. Journal of Applied Behavioral Science, 27(3), 269-284.
Conklin, J. H., Gotterer, M. H., & Rickman, J. (1982). On-Line Terminal Response Time: The Effects of Background Activity. Information and Management, 5(3), 169-173.
Crego, E. T., Jr., & Schiffrin, P. D. (1995). Customer-Centered Reengineering: Remapping for Total Customer Value. Burr Ridge, IL: Irwin.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, 35(8), 982-1003.
De Lange, J. (1980). [Interpersonal Relations: A Theory of Interdependence. By Harold H. Kelley and John W. Thibaut. New York: John Wiley & Sons, 1978. ]. Social Work, 25(3), 245-245.
Deci, E. L., & Flaste, R. (1995). Why We Do What We Do: The Dynamics of Personal Autonomy. New York, NY: Plenum.
DeLone, W. H., & McLean, E. R. (1992). Information Systems Success: The Quest for the Dependent Variable. Information Systems Research, 3(1), 60-95.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems, 19(4), 9-30.
Doll, W. J., & Torkzadeh, G. (1988). The measure of end-user computing satisfaction. MIS Quartly, 12(2), 259-274.
Donath, J. S. (1999). Identity and Deception in the Virtual Community. In M. A. Smith and P. Kollock (Eds.), Communities in Cyberspace (pp. 29-59). New York, NY: Routledge
Emerson, R. M. (1981). Social Exchange Theory, Social Psychology: Sociological Perspectives (pp. 30-65). New York, NY: Basic Books.
Fornell, C. R., & Larcker, F. F. (1981). Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(3), 39-51.
Frisch, M. B., & Gerrard, M. (1981). Natural Helping Systems: A survey of Red Cross Volunteers. American Journal of Community Psychology, 9(5), 567-579.
Gidron, B. (1984). Predictors of retention and turnover among service volunteer workers. Journal of Social Service Research, 8(1), 1-16.
Helson, H. (1964). Adaptation-Level Theory. New York, NY: Harper & Row.
Homans, G. C. (1958). Social Behavior as Exchange. American Journal of Sociology, 63(6), 597-606.
Homans, G. C. (1961). Social Behavior: Its Elementary Forms. New York, NY: Harcourt Brace and World.
Hung, K., Li, S. Y., & Tse, D. T. (2011). Interpersonal trust and platform credibility in a Chinese multi-brand online community effects on brand variety seeking and time spent. Journal of Advertising, 40(3), 99-112.
Hung, M. C., Hwang, H. G., & Hsieh, T. C. (2007). An Exploratory Study on the Continuance of Mobile Commerce: An Extended Expectation-Confirmation Model of Information System Use. International Journal of Mobile Communications, 5(4), 409-422.
Hunt, H. K. (1977). CS/D-Overview and Future Research Directions. In H. K. Hunt (Ed.), Conceptualizion and Measurement of Consumer Satisfaction and Dissatisfaction. Cambridge, MA: Marketing Science Institute.
Ilsley, P. J. (1990). Enhancing the volunteer experience: New insights on strengthening volunteer participation, learning, and commitment. San Francisco, CA: Jossey-Bass.
Jochum, V., & Paylor, J. (2013). The value of giving a little time: Understanding the potential of micro-volunteering. Institute for Volunteering Research. Retrieved from
http://www.ivr.org.uk/component/ivr/new-ways-of-giving-time-opportunities-and-challenges-in-micro-volunteering
Kankanhalli, A., Tan, B. C. Y., & Wei, K. K. (2005). Contributing knowledge to electronic knowledge repositories: An empirical investigation. MIS Quarterly, 29(1), 113-143.
Kettinger, W. J., & Lee, C. C. (2005). Zones of tolerance: Alternative scales for measuring information systems service quality. MIS Quarterly, 29(4), 607-623.
Kim, S. S., & Malhotra, N. K. (2005). A longitudinal model of continued IS use: An integrative view of four mechanisms underlying postadoption phenomena. Management science, 51(5), 741-755.
Lin, H. F. (2007). Effects of Extrinsic and Intrinsic Motivation on Employee Knowledge Sharing Intentions. Journal of Information Science, 33(2), 135-156.
Locke, E. A. (1976). The Nature and Causes of Job Satisfaction. In M. D. Dunnette (Ed.), Handbook of Industrial and Organizational Psychology (pp. 1297-1349). New York, NY: Holt, Reinhart & Winston.
Maslow, A. (1971). The farther reaches of human nature. New York, NY: The Viking Press.
McGill, T., Hobbs, V., & Klobas, J. (2003). User-developed applications and information systems success: A test of DeLone and McLean's model. Information Resources Management Journal, 16(1), 24-45.McKinney, V., Yoon, K., & Zahedi, F. M. (2002). The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach. Information Systems Research, 13(3), 296-315.
Miles, M. B., & Huberman, A. M. (1994). Qualitative Data Analysis: An Expanded Sourcebook. Thousand Oaks, CA: Sage.
Mills, P. K., & Moberg, D. J. (1982). Perspectives on the Technology of Service Operations. Academy of Management Review, 7(3), 467-78.
Morrow-Howell, N., & Mui, A. C. (1989). Elderly Volunteers: Reasons for Initiating and Terminating Service. Journal of Gerontological Social Work, 13, 21-34.
Myers, B. L., Kappelman, L. A., & Prybutok, V. R. (1997). A Comprehensive Model for Assessing Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment. Information Resources Management Journal, 10(1), 6-25.
Nunnally, J. C. (1978). Psychometric Theory (2nd ed.). New York, NY: McGraw-Hill.
O’Reilly, C. (1982). Variations in decision makers’ use of information sources: The impact of quality and accessibility of information. Academy of Management Journal, 25(4), 756-771.
Oliver, R. L. (1993). Cognitive, Affective, and Attribute Bases of the Satisfaction Response. Journal of Consumer Research, 20, 418-430.
Oliver, R. L., & Linda, G. (1981). Effect of Satisfaction and Its Antecedents on Consumer Preference and Intention. Advances in Consumer Research, 8(1), 88-93.
Olson, M. H., & Ives, B. (1982). Chargeback systems and user involvement in information systems - An empirical investigation. MIS Quarterly, 6(2), 47-60.
Osterloh, M., & Frey, B. (2000). Motivation, knowledge, transfer, and organizational forms. Organization Science, 11(5), 538-550.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41-50.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(1), 12-40.
Parthasarathy, M., & Bhattacherjee, A. (1998). Under-standing Post-Adoption Behavior in the Context of Online Services. Information Systems Research, 9(4), 362-379.
Paylor, J. (2012). Micro-volunteering: doing some good through smartphones? Institute for Volunteering Research. Retrieved from http://www.ivr.org.uk/component/ivr/micro-volunteering-%20doing%20some%20good%20throuhg%20smartphones
Phillips, M. (1982). Motivation and expectation in successful volunteerism. Journal of Voluntary Action Research, 11(2-3), 118-125.
Pitt, L. F., Watson, R. T., & Kavan, C. B. (1995). Service Quality: A Measure of Information Systems Effectiveness. MIS Quarterly, 19(2), 173-187.
Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the Validity of Information Systems Success Models: An Empirical Test and Theoretical Analysis. Information Systems Research, 13(1), 50-69.
Robbins, S. P. (1992). Organization behavior (6th ed.). Englewood Cliffs, NJ: Prentice-Hall.
Robbins, S. P. 1989). Organizational Behavior-Concept, Controversies, and Application. London: Prentice-Hall.
Saarinen, T. (1996). An expanded instrument for evaluating information systems success. Information & Management, 31(2), 103-118.
Sanders, G. I., & Courtney, J. F. (1985). A field study of organizational factors influencing DSS success. MIS Quarterly, 9(1), 77-93.
Schram, V. R. (1985). Motivating volunteers to participate. In L.F. Moore (Ed.), Motivating volunteers: How the rewards of unpaid work can meet people’s needs (pp. 13-31). Vancouver: Vancouver Volunteer Centre.
SheldonKarahanna, E., Straub, D. W., & Chervany, N. L. (1999). Information technology adoption a cross time: A cross-sectional comparison of pre-adoption and post-adoption beliefs. MIS Quarterly, 23(2), 183-213.
Srinivasan, A. (1985). Alternative Measures of Systems Wffectiveness: Associations and Implications, MIS Quarterly, 9(3), 243-253.
Suandi, T. B. (1991). Commitment of 4-B Youth Leader towards Volunteerism. Doctoral Dissertation. Columbus, Ohio: Ohio State University.
Thong, Y. L., Hong, S. J., & Tam, K. Y. (2006). The Effects of Post-Adoption Beliefs on the Expectation-Confirmation Model for Information Technology Continuance. International Journal of Human Computer Studies, 64(9), 799-810.
United Nations. (2006). Convention on the rights of persons with disabilities. Treaty Series, 2515, 3.
Venkatesh, V., & Davis, F. D. (2000). A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science, 46(2), 186-204.
Watson, L. (2009). Leadership’s Influence on Job Satisfaction. Journal of Applied Psychology, 80(4), 201-213.
Westbrook, R. A., & Reilly, M. D. (1983). Value-Percept Disparity: An Alternative to the Disconfirmation of Expectation Theory of Consumer Satisfaction. In K. B. Monroe (Ed.), Advances in Consumer Research (pp. 94-99). Ann Arbor, MI: Association for Consumer Research.
World Health Organization. (2001). ICF –International Classification of Functioning Disability and Health. Geneva: WHO.