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題名：官僚組織回應力之研究--個案實證分析
書刊名：政治科學論叢
作者：蔡允棟 引用關係
作者(外文)：Tsai, Yun-tung
出版日期：2001
卷期：15
頁次：頁209-240
主題關鍵詞：官僚組織回應力；政治性回應；多元代理人模式；民主治理；制度性工具；新行政國；公民滿意；顧客滿意；Bureaucratic responsiveness；Multiple principal-agent model；Democratic governance；Institutional instrument；Citizen satisfaction；Customer satisfaction；Neo-administrative state；Political responsiveness
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(8) 博士論文(1) 專書(2) 專書論文(1)
  • 排除自我引用排除自我引用:7
  • 共同引用共同引用:18
  • 點閱點閱:71
　　　　　本文目的在嘗試建立一個官僚組織回應力的概念性架構，以探討如何增進官僚組織的回應能力，並作為個案實證研究衝量官僚組織回應力的績效指標。本文認為欲求回應具體有效，官僚組織必須提昇服務品質、解決社會問題的能力，以及尊重民主的價值與程序。其次，為促進官僚組織的回應能力，政府推動政策，思考適當的制度性工具時，行政機關應秉持公私協力的理念，透過政策網絡，主動結合企業、非營利組織與公民團體等，以增進政策品質與便利政策執行。 本個案研究以臺北市為問卷調查母體，比較分析臺北市民與臺北市警察局警察人員對於市警局回應臺北市民有關犯罪防制績效、服務態度、以及民主程序與價值的滿意度測量。實證分析結果顯示，整體而言，市民對市警局回應績效的滿意不高；多元回歸分析結果，不論市民或警察問卷，「專業能力」變項皆獲得最高的Beta weights以侑解釋最多的變異量。
　　　　　The purpose of this research is to conceptualize the notion of bureaucratic responsiveness and examines how public bureaucracies can become more responsive to societal needs and goals, this essay suggests that, in order to be properly responsive to citizen preferences and to deal with societal problems effectively, public bureaucracies must be concerned with the whole range of policy instruments and institutions for collective action available to a modern society. A case study is applied to verify the use of the conceptual framework of the notion of bureaucratic responsiveness. Key questions are: how can the Taipei Municipal Police Department (TMPD) adapt and respond to changing environmental demands, and, how do citizens assess the responsiveness of the TMPD? A cross-sectional exploratory survey design is employed. Results indicate that citizen respondents show a low percentage of satisfaction with TMPD's performance to date. Professionalism scores the highest Beta weights and explains most of the variability in both citizen and police surveys.
期刊論文
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2.Niskanen, William A.(1975)。Bureaucrats and Politicians。The Journal of Law and Economics，18(3)，617-643。  new window
3.Cope, Glen Hahn(1997)。Bureaucratic Reform and Issues of Political Responsiveness。Journal of Public Administration: Research and Theory，7(3)，461-471。  new window
4.Ostrom, V.、Ostrom, E.(1971)。Public Choice: A Different Approach to the Study of Public Administration。Public Administration Review，31(2)，203-216。  new window
5.Serra, George(1995)。Citizen-Interested Contact and Satisfaction With Bureaucracy。Journal of Public Administration Research and Theory，5(2)，175-188。  new window
6.Wright, R.、Rouse, A.、Waterman, R. W.(1998)。The Venues of Influences: A New Theory of Political Control of the Bureaucracy。Journal of Public Administration Research and Theory，8(1)，13-38。  new window
7.Kirlin, John J.(1996)。The Big Questions of Public Administration in a Democracy。Public Administration Review，56(5)，416-423。  new window
8.Waterman, Richard W.、Meier, Kenneth J.(1998)。Principal-Agent Models: An Expansion?。Journal of Public Administration Research and Theory，8(2)，173-202。  new window
9.林水波、陳志瑋(19990600)。顧客導向的政府再造策略。政治科學論叢，10，319-354。new window  延伸查詢new window
10.Dahl, Robert Alan(1947)。The science of public administration: Three problems。Public Administration Review，7(1)，1-11。  new window
11.DeLeon, Linda、Denhardt, Robert B.(2000)。The Political Theory of Reinvention。Public Administration Review，60(2)，89-97。  new window
12.Peters, B. Guy、Pierre, John(2002)。Governance without Government? Rethinking Public Administration。Journal of Public Administration Research and Theory，8(2)，223-243。  new window
13.Frederickson, H. George(1996)。Comparing the Reinventing Government Movement with the New Public Administration。Public Administration Review，56(3)，263-270。  new window
14.Moe, Terry M.(1984)。The New Economics of Organization。American Journal of Political Science，28(4)，739-777。  new window
15.Alchian, Armen A.、Demsetz, Harold(1972)。Production Information Costs, and Economic Organization。American Economic Review，62(5)，777-795。  new window
16.Williamson, Oliver E.(1981)。The Economics of Organization: The Transaction Cost Approach。American Journal of Sociology，87(3)，548-577。  new window
17.Williamson, Oliver E.(1991)。Comparative Economic Organization: The Analysis of Discrete Structural Alternatives。Administrative Science Quarterly，36(2)，269-296。  new window
18.Moe, Terry M.(1987)。An Assessment of the Positive Theory of 'Congressional Dominance'。Legislative Studies Quarterly，12，475-520。  new window
19.Durant, Robert(2000)。Whither the Neoadministrative State? Toward a Polity-Centered Theory of Administrative Reform。Journal of Public Administration Research and Theory，10(1)，79-109。  new window
20.Carroll, J.(1996)。Editor's Introduction to Reinventing Public Administration。Public Administration Review，56(3)，245-247。  new window
21.Long, N. E.(1952)。Bureaucracy and Constitutionalism。American Political Science Review，66，808-818。  new window
22.Pennock, J. R.(1952)。Responsiveness, Responsibility, and Majority Rule。American Political Science Review，46(3)，790-807。  new window
23.Schumaker, Paul D.、Getter, Russell W.(1977)。Responsiveness Bias in 51 American Communities。American Journal of Political Science，21(2)，247-281。  new window
會議論文
1.蔡允棟(1999)。民主憲政國家官僚組織回應之研究：理論模式的建立與臺北市政府警察局組織回應之實證分析。沒有紀錄。  延伸查詢new window
2.詹中原(1998)。國家競爭力與政府再造。沒有紀錄。  延伸查詢new window
3.Mitnick, B. M.(1973)。Fiduciary Rationality and Public Policy: The Theory of Agency and Some Consequences。New Orleans, LA。  new window
圖書
1.Redford, Emmette S.、Martin, Roscoe C.(1969)。Democracy in the Administrative State。New York：Oxford University Press。  new window
2.Denhart, R. B.(2004)。Theories of Public Organization。Belmont, CA：Thomson Wadsworth。  new window
3.Wamsley, Gary L.、Bacher, Robert N.、Goodsell, Charles T.、Kronenberg, Philip S.、Rohr, John A.、Stivers, Camilla M.、Wolf, James F.、White, Orion F.(1990)。Refounding Public Administration。Sage。  new window
4.Dahl, R.、Linblom, C.(1953)。Politics Economics and Welfare。New York：Harper and Row。  new window
5.Light, Paul C.(1997)。The Tides of Reform: Making Government Work, 1945-1995。New Haven：Yale University Press。  new window
6.Ostrom, Vincent(1991)。The meaning of American federalism: constituting a self-governing society。San Francisco, Calif：ICS Press。  new window
7.Gore, A.(1993)。Creating a Government That Works Better and Cost Less: The National Performance Review。New York：A Plume Book。  new window
8.Komesar, Neil K.(1994)。Imperfect alternatives: Choosing institutions in law, economics, and public policy。Chicago, Illinois：The University of Chicago Press。  new window
9.Stillman, II Ruchard J.(1996)。The American Bureaucracy。Chicago, IL：Nelson-Hall Publishers。  new window
10.Zeigler, L. Harmon、Tucker, Harvey J.(1978)。The Quest for Responsive Government: An Introduction to State and Local Politics。North Scituate, MA：Duxbury Press。  new window
11.Mathews, David(1994)。Politics for People: Finding a Responsible Public Voice。University of Illinois Press。  new window
12.Kettl, D. F.(1993)。Sharing Power: Public Government and Private Markets。Washington, D. C.：The Brookings Institution。  new window
13.吳定、張潤書、陳德禹、賴維堯、許立一(2006)。行政學。臺北：空中大學出版社。  延伸查詢new window
14.吳定、張潤書、陳德禹、賴維堯(2000)。行政學。台北：國立空中大學。  延伸查詢new window
15.Meier, K.(1993)。Politics and the Bureaucracy: Policymaking in the Fourth Branch of Government。Pacific Grove, CA：Monterey, CA：Brooks/Cole。  new window
16.Kooiman, Jan(1993)。Modern Governance。London：Sage。  new window
17.Wood, B. Dan、Waterman, Richard W.(1994)。Bureaucratic Dynamics: The Role of Bureaucracy in a Democracy。Westview Press。  new window
18.Kingdon, John W.(1995)。Agendas, Alternatives, and Public Policies。Longman。  new window
19.Harmon, Michael M.(1981)。Action Theory for Public Administration。New York, N.Y.：Chatelaine Press。  new window
20.Marini, F. E.(1971)。Toward a New Public Administration。New York：Chandler。  new window
21.Frederickson, H. George(1980)。New Public Administration。University of Alabama Press。  new window
22.Schumpeter, J. A.、Opie, Redvers(1934)。The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest and the Business Cycle。Cambridge, Mass.：Harvard University Press。  new window
23.Osborne, David、Gaebler, Ted(1992)。Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector。Addison-Wesley Publishing Company。  new window
24.Zeithaml, Valarie A.、Parasuraman, A.、Berry, Leonard L.(1990)。Delivering Quality Service: Balancing Customer Perceptions and Expectations。New York：Simon and Schuster。  new window
25.Rainey, Hal G.(1997)。Understanding and Managing Public Organizations。San Francisco：Jossey-Bass。  new window
26.Peters, B. Guy(1996)。The Future of Governing: Four Emerging Models。University Press of Kansas。  new window
27.Mosher, F. C.(1982)。Democracy and the Public Service。New York, NY。  new window
28.Peters, B. Guy、許道然、劉坤億、熊忠勇、黃建銘、孫本初(2000)。政府未來的治理模式。智勝文化事業公司。  延伸查詢new window
29.Barzelay, M.、Armajani, B. J.(1992)。Breaking through Bureaucracy: A New Vision for Managing in Government。Berkeley, CA。  new window
30.Barber, Benjamin R.(1984)。Strong Democracy: Participatory Politics for a New Age。University of California Press。  new window
31.Rhodes, Robert A. W.(1997)。Understanding Governance: Policy Networks, Governance, Reflexivity and Accountability。Open University Press。  new window
32.Krislov, Samuel(1974)。Representative Bureaucracy。Prentice-Hall, Inc.。  new window
33.Savas, Emanuel S.(1987)。Privatization: The Key to Better Government。Chatham House Publishers, Inc.。  new window
34.Rosenbloom, David H.(1998)。Public Administration: Understanding Management, Politics, and Law in the Public Sector。McGraw-Hill, Inc.。  new window
35.Ostrom, Elinor(1990)。Governing The Commons: The Evolution of Institutions for Collective Action。Cambridge University Press。  new window
36.Frederickson, H. George(1997)。The Spirit of Public Administration。Jossey-Bass。  new window
37.Etzioni, Amitai(1993)。The Spirit of Community: Rights, Responsibilities, and the Communitarian Agenda。Crown Publishers。  new window
38.Putnam, Robert D.、Leonardi, Robert、Nanetti, Raffaella Y.(1993)。Making Democracy Work: Civic Traditions in Modern Italy。Princeton University Press。  new window
39.Kingsley, John Donald(1944)。Representative Bureaucracy: An Interpretation of the British Civil Service。The Antioch Press。  new window
40.Verba, Sidney、Nie, Norman H.(1972)。Participation in America: Political Democracy and Social Equality。New York：Harper & Row。  new window
41.Moe, T. M.(1995)。Toward a Theory of Public Bureaucracy。Organization Theory: From Chester Barnard to the Present and Beyond。New York, NY。  new window
42.Eulau, H.、Prewitt, K.(1973)。Labyrinths of Democracy: Adaptations, Linkages, Representation, and Policies in Urban Politics。Indianapolis, IN：Bobbs-Merrill。  new window
43.林水波(1999)。企業精神：創新的本質與應用。政府再造。臺北。  延伸查詢new window
44.蔡允棟(1999)。1996年國家司法犯罪會議結論報告。1996年國家司法犯罪會議結論報告。臺北。  延伸查詢new window
45.Milward, H. B.(1997)。The Changing Character of the Public Sector。Handbook of Public Law and Administration。San Francisco, CA。  new window
46.Ostrom, E.(1975)。The Design of Institutional Arrangements and the Responsiveness of the Police。People vs. Government: The Responsiveness of American Institutions。Bloomington。  new window
47.Pierre, J.(1995)。The Marketization of the State: Citizens, Customers, and the Emergence of the Public Market。Governance in a Changing Environment。沒有紀錄。  new window
48.Saltzstein, G. H.(1994)。The Search for a Theory of Bureaucratic Responsiveness。Research in Public Administration, 3。Greenwich, CT。  new window
49.Schumaker, Paul D.、Loomis, B.(1979)。Responsiveness to Citizen Preferences and Societal Problems in American Communities。South Atlantic Urban Studies, 3。Columbia, SC。  new window
50.Shaffer, W. R.、Weber, R. E.(1974)。Policy Responsiveness in the American States。Policy Responsiveness in the American States。Beverly Hills, CA。  new window
51.Wamsley, Gary L.(1996)。A Public Philosophy and Ontological Discourse as the Basis for Normatively Grounded Theorizing in Public Administration。Refounding Democratic Public Administration: Modern Paradoxes, Postmodern Challenges。Thousand Oaks, CA。  new window
圖書論文
1.Heclo, Hugh(1978)。Issue networks and the executive establishment。The New American Political System。American Enterprise Institute for Public Policy Research。  new window
2.Niskanen, William A. Jr.(1991)。A Reflection on Bureaucracy and Representative Government。The Budget-Maximizing Bureaucrat: Appraisals and Evidence。University of Pittsburgh Press。  new window
3.Weber, R. E.(1975)。The Political Responsiveness of the American States and Their Local Governments。People vs. Government: The Responsiveness of American Institutions。Bloomington：Indiana University Press。  new window
 
 
 
 
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