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題名:政策民意與施政滿意度之探討:新竹縣政府個案研究
書刊名:人文與社會學報
作者:黃國敏 引用關係
作者(外文):Hwang, Edward K.
出版日期:2005
卷期:1:6
頁次:頁109-152
主題關鍵詞:新竹縣政府政策民意施政民意度HsinChu County GovernmentPublic opinionAdministrative satisfaction
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:459
  • 點閱點閱:22
期刊論文
1.朱愛群(2003)。論『顧客』導向?--以警政爲例。中央警察大學警學叢刊,33(4),275-296。  延伸查詢new window
2.陳世敏(1991)。民意調查與台灣的民主化:以施政滿意度和公眾人物的聲望調查爲例。新聞學研究,45,101-118。new window  延伸查詢new window
3.黃秀端(1995)。一九九四年省縣長選舉選民參與競選活動之分析。選舉研究,2(2),12-19。new window  延伸查詢new window
4.Huckfeldt, R.、Sprague, J.、Levin, J.(2000)。The Dynamics of Collective Deliberation in the 1996 Election: Campaign Effects on Accessibility, Certainty, and Accuracy。American Political Science Review,94(3),641-651。  new window
5.Korunka, C.(2003)。Quality in the Public Sector from an Employee’s Perspective: Results from a Transnational Comparison。Total Quality Management,14(5),537-548。  new window
6.Ammons, D. N.(1995)。Overcoming the inadequacies of Performance Measurement in Local Government: The Case of Libraries and Leisure Services。Public Administration Review,55(1),37-47。  new window
7.石泱(20030800)。從顧客滿意觀點評估政府公務部門推動ISO 9002執行績效--勞工保險局之個案研究。空大行政學報,13,311-339。new window  延伸查詢new window
8.林水波、陳志瑋(19990600)。顧客導向的政府再造策略。政治科學論叢,10,319-354。new window  延伸查詢new window
9.黃逸甫(20040100)。服務品質、價格、品牌形象與品牌個性對顧客滿意度之影響--以銀行業為例。廣告學研究,21,53-80。new window  延伸查詢new window
10.郭貞(19961200)。社會學習、家庭溝通、和政治認同達成對臺灣地區大專學生的政治態度形成之影響:一個整合的結構模式。政治學報,27,165-199。new window  延伸查詢new window
11.謝秀能(20030300)。警察機關全面品質管理之理論與實際。警學叢刊,33(5)=147,1-36。new window  延伸查詢new window
12.蕭乃沂(20040300)。公民關係管理與政策問題建構:以民意電子信箱為起點。國家政策季刊,3(1),155-174。  延伸查詢new window
13.梁德馨(2001)。人壽保險公司顧客滿意度與經營績效之比較研究。民意研究季刊,216,90-110。  延伸查詢new window
14.Jacobs, L.、Shapiro, R.(1995)。Issues, Candidate Image and Priming: The Use of Private Polls in Kennedy’s 1960 Presidential Campaign。American Political Science Review,88,527-540。  new window
15.Melkers, J.、Thomas, J.(1998)。What Do Administrators Think Citizens Think? Administrator Predictions as An Adjunct to Citizen Surveys。Public Administration Review,58(4),327-334。  new window
16.Percy, S.(1986)。In Defense of Citizen Evaluations as Performance Measures。Urban Affairs Quarterly,22(1),66-83。  new window
17.Swindell, David、Kelly, Janet M.(2000)。Linking Citizen Satisfaction Data to Performance Measures: A Preliminary Evaluation。Public Performance and Management Review,24(1),30-52。  new window
18.Tiebout, C.(1956)。A Pure Theory of Local Government Expenditures。Journal of Political Economy,44,416-424。  new window
19.Thompson, L.(1997)。Citizen Attitudes about Service Delivery Modes。Journal of Urban Affairs,19(3),291-302。  new window
20.Van Ryzin, G.(2004)。The Measurement of Overall Citizen Satisfaction。Public Performance & Management Review,27(3),9-28。  new window
21.Watson, D.、Juster, R.、Johnson, G.(1991)。Institutionalized Use of Citizen Surveys in the Budgetary and Policy-making Processes: A Small City Case Study。Public Administration Review,52(6),604-610。  new window
22.Miller, T.、Miller, M.(1992)。Assessing Excellence Poorly: The Bottom Line in Local Government。Journal of Policy Analysis and Management,114(4),612-623。  new window
23.Wholey, J.、Hatry, H.(1992)。The Case of Performance Monitoring。Public Administration Review,38(6),501-509。  new window
24.楊森(20001000)。建立社會福利指標體系之研究。研考雙月刊,24(5)=219,31-44。  延伸查詢new window
25.林水波(19970400)。反思顧客導向的行政革新。公務人員月刊,10,34-39。  延伸查詢new window
26.Stipak, B.(1977)。Attitudes and Belief Systems Concerning Urban Services。Public Opinion Quarterly,41(1),41-55。  new window
27.Stewart, J.、Clarke, M.(1987)。The Public Service Orientation: Issues and Dilemmas。Public Administration,65(2),161-177。  new window
28.Sears, David O.、Valentino, Nicholas A.(1997)。Politics Matters: Political Events as Catalysts for Preadult Socialization。The American Political Science Review,91(1),45-65。  new window
29.Rosentraub, M. S.、Thompson, L.(1981)。The Use of Surveys of Satisfaction for Evaluations。Policy Studies Journal,9(7),990-999。  new window
30.Parks, R. B.(1984)。Linking Objective and Subjective Measures of Performance。Public Administration Review,44(2),118-127。  new window
31.Lovrich, N., Jr.、Taylor, G.(1976)。Neighborhood Evaluation of Local Government Services: A Citizen Survey Approach。Urban Affairs Quarterly,12(2),197-221。  new window
32.Converse, P. E.、Pierce, R. E.(1985)。Measuring Partisanship。Political Methodology,11(4),143-166。  new window
33.Brown, K.、Coulter, P. B.(1983)。Subjective and Objective Measures of Police Service Delivery。Public Administration Review,42(1),50-58。  new window
34.Abramson, Paul R.(1979)。Developing Party Identification: A Further Examination of Life-Cycle, Generational, and Period Effects。American Journal of Political Science,23(1),78-96。  new window
35.黃德福(2002)。國會新人多,協商難度增。國家政策論壇,2(1),51-52。  延伸查詢new window
36.孫麗輝(2003)。顧客滿意理論研究。東北師大學報,2003(4),18-23。  延伸查詢new window
37.徐火炎(1991)。選民的政黨取向、政黨認同與黨派投票抉擇。人文及社會科學集刊,3(2),144-166。  延伸查詢new window
38.余一縣(20030700)。警察服務品質之實證研究--以臺北市政府警察局派出所為例。玄奘社會科學學報,1(1),354-390。new window  延伸查詢new window
39.何思因(19911000)。影響我國選民投票抉擇的因素。東亞季刊,23(2),39-50。new window  延伸查詢new window
40.黃翠紋(2003)。警政民意滿意度之調査研究。中央警察大學警學叢刊,33(2),1-31。  延伸查詢new window
41.Gerber, Alan、Green, Donald Philip(1998)。Rational Learning and Partisan Attitudes。American Journal of Political Science,42(3),794-818。  new window
42.Huckfeldt, R.、Ikeda, K.、Pappi, F. U.(2000)。Polical Expertise, Interdependent Citizens, and the Value Added Problem in Democratic Politics。Japanese Journal of Political Science,1(2),171-195。  new window
43.Kinder, Donald R.、Kiewiet, D. Roderick(1981)。Sociotropic Politics: The American Case。British Journal of Political Science,11,129-161。  new window
44.Yang, C.-C.(2003)。Improvement Actions Based on the Customers' Satisfaction Survey。TQM & Business Excellence,14(8),919-930。  new window
45.徐永明(20040500)。縱觀二〇〇四年臺灣大選。當代,83=201,22-33。  延伸查詢new window
46.蘇義雄(19920700)。公共政策與民意調查:建立民意測驗評估體系芻議。民意月刊,175,1-20。  延伸查詢new window
47.傅恆德(19961100)。決定投票選擇的結構、心理和理性因素:民國八十五年總統選舉研究。選舉研究,3(2),157-185。new window  延伸查詢new window
48.李世宏、吳重禮(20030600)。總統施政表現評價影響因素之分析與比較:以整體施政、經濟發展與兩岸關係為例。公共行政學報,8,35-71。new window  延伸查詢new window
49.黃德福(19911200)。臺灣地區七十八年底選舉分裂投票之初探研究--以臺北縣、雲林縣與高雄縣為個案。政治學報,19,55-80。new window  延伸查詢new window
50.黃紀、吳重禮(20001200)。臺灣地區縣市層級「分立政府」影響之初探。臺灣政治學刊,4,105-147。new window  延伸查詢new window
51.吳重禮、許文賓(20030600)。誰是政黨認同者與獨立選民?--以二〇〇一年臺灣地區選民政黨認同的決定因素為例。政治科學論叢,18,101-140。new window  延伸查詢new window
52.許立一(20040300)。地方治理與公民參與的實踐:政治後現代性危機的反思與解決。公共行政學報,10,63-94。new window  延伸查詢new window
53.陳敦源(20040300)。人民、專家與公共政策:民主理論下的「參與式知識管理」。國家政策季刊,3(1),99-133。  延伸查詢new window
54.王甫昌(19980700)。族群意識、民族主義與政黨支持:一九九○年代臺灣的族群政治。臺灣社會學研究,2,1-45。new window  延伸查詢new window
會議論文
1.張四明(1999)。我國政府首長施政滿意度調查的省思:兼論民意調查的科學基礎、政治功能與限制。「政府施政滿意度」研討會,世新大學民意調查中心 (會議日期: 1999/11/26)。臺北。  延伸查詢new window
2.Bayly, R. D.(1999)。Reformation in Public Govemance-The British Experience。The Conference of Public Servants Resource Development, Examination Yuan,(會議日期: 1999/01/25-01/26)。台北:考試院。  new window
3.Deevy, Edward(1999)。The Challenge for the New Millennium: Building Resilient Rapid Response Public Service Organizations。The Conference of Public Servants Resource Development, Examination Yuan,考試院主辦 (會議日期: 1999/01/25-01/26)。Taipei。  new window
4.Cohen, S.、Eimicke, W.(1998)。The Use of Citizen Surveys in Measuring Agency Performance: The Case of the New York City Department of Parks and Recreation。The American Society for Public Administration annual meeting,(會議日期: 1998/05/09-05/13)。WA:Seatle。  new window
5.蘇彩足(1999)。二十一世紀開端的美國文官。公務人力資源發展會議,考試院主辦 (會議日期: 1999/01/25-01/26)。  延伸查詢new window
6.梁世武(1999)。內閣施政滿意度:槪念分析與指標衡量。政府施政滿意度研討會,世新大學民意調查中心 (會議日期: 1999/11/26)。  延伸查詢new window
7.江明修(2000)。各國行政改革之比較及其對我國之啟示:面對千禧政黨輪替後的新思維。「新世紀的行政理論與實務」研討會,政治大學公共行政學系 (會議日期: 2001/04/29)。臺北。  延伸查詢new window
8.傅恆德(1999)。縣市長施政滿意度的結構、詮釋與比較:中部五縣市的研究。《政府施政滿意度》研討會,世新大學民意調查中心主辦 (會議日期: 1999/11/26)。臺北:世新大學民意調查中心。  延伸查詢new window
研究報告
1.洪永泰、陳義彥、黃德福(1995)。臺北縣民眾市政意向之研究。  延伸查詢new window
學位論文
1.莫永榮(1997)。行政機關實施再造工程之研究--美國「國家績效評估報告」的啟示(碩士論文)。國立政治大學。  延伸查詢new window
圖書
1.Kakabadse, A. P.(1988)。Management Development and the Public Sector: An European Perspective。Gower。  new window
2.Yeric, J.、Todd, J.(1989)。Public Opinion: The Visible Politics。II:Peacock。  new window
3.江岷欽、劉坤億、林鍾沂(2000)。公共組織理論。台北:空大。  延伸查詢new window
4.Rosenstone, Steven J.、Hansen, John Mark(1993)。Mobilization, Participation, and Democracy in American。New York:Macmillan。  new window
5.Swindell, D.(1999)。City of Dayton, Ohio: Volume I: Parks, Recreation, and Cultural Affairs Survey。Dayton, OH:Center for Urban and Public Affairs。  new window
6.鄭貞銘(2001)。民意與民意測驗。臺北:三民書局。  延伸查詢new window
7.Cohen, Jeffrey E.(1997)。Presidential Responsiveness and Public Policy-making: The Public and the Policies that Presidents Choose。Ann Arbor, Michigan:The University of Michigan Press。  new window
8.Duffy, M.、Goodgame, D.(1992)。Marching in Palace: The Status Quo Presidency of George Bush。NY:Simon and Schuster。  new window
9.Fowler, F., Jr.(1974)。Citizen Attitudes toward Local Government, Services, and Taxes。Massachusetts:Baillinger。  new window
10.Lineberry, R. L.(1977)。Equality and Urban Policy: The Distribution of Municipal Services。Beverly Hills, CA:Sage。  new window
11.Miller, T.、Miller, M.(1991)。Citizen Surveys: How to Do Them, How to Use Them, What They Mean。Washington, D.C.:International City/County Management Association。  new window
12.Martin, L.、Kettner, P.(1996)。Measuring the Performance of Human Service Programs。Newbury Park, California:Sage。  new window
13.Reeves, Richard(1993)。President Kennedy: Profile of Power。New York, NY:Touchstone。  new window
14.Woodward, B.(1995)。The Agenda: Inside the White House。New York:Pocket Books。  new window
15.Shafritz, Jay M.、Russell, Edward W.(1997)。Introduction to Public Administration。Essex:Longman。  new window
16.Milbrath, Lester W.、Goel, M. L.(1977)。Political Participation。Chicago:Rand McNally。  new window
17.Lyons, W. E.、Lowery, David、DeHoog, R. H.(1992)。The Politics of Dissatisfaction: Citizens, Services, and Urban Institutions。Armonk, NY:M. E. Sharpe。  new window
18.Lawton, A.、Rose, A.(1991)。Organization and Management in the Public Sector。London:Pitman。  new window
19.Crew, R.(1992)。Politics and Public Management: An Introduction。MN:West。  new window
20.賴世培、丁庭宇、莫季雍(2000)。民意調查。臺北:國立空中大學出版中心。  延伸查詢new window
21.余致力(2001)。民意與公共政策。臺北:五南。  延伸查詢new window
22.胡佛(1998)。政治學的科學研究(三):政治參與與選舉行為。臺北市:三民書局。  延伸查詢new window
23.黃國敏(20030000)。顧客導向的地方行政績效:我國縣市政府政策民意與施政滿意度調查之分析。臺北:韋伯文化。new window  延伸查詢new window
24.Abramson, Paul R.(1983)。Political Attitudes in America: Formation and Change。San Francisco, CA:W. H. Freeman and Company Press。  new window
25.Erikson, Robert S.、Tedin, Kent L.(1995)。American Public Opinion。Allyn and Bacon。  new window
26.Keith, Bruce E.、Magleby, David B.、Nelson, Candice J.、Orr, Elizabeth A.、Westlye, Mark C.、Wolfinger, Raymond E.(1992)。The Myth of the Independent Voter。Berkeley, CA:University of California Press。  new window
27.Lewis-Beck, Michael S.(1988)。Economics and Elections: The Major Western Democracies。Ann Arbor, MI:University of Michigan Press。  new window
28.Monroe, Alan D.(1975)。Public Opinion in America。New York:Dodd, Mead and Company。  new window
29.Stimson, James A.(1999)。Public Opinion in America: Moods, Cycles, and Swings。Boulder, Colorado:Westview Press。  new window
30.Berelson, Bernard R.、Lazarsfeld, Paul F.、McPhee, William N.(1954)。Voting。University of Chicago Press。  new window
31.Osborne, David、Gaebler, Ted(1992)。Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector。Addison-Wesley Publishing Company。  new window
32.Osborne, David、Plastrik, Peter(1997)。Banishing Bureaucracy: The Five Strategies for Reinventing Government。Addison-Wesley Publishing Company, Inc.。  new window
33.Stone, William F.、Schaffner, P. E.(1988)。The Psychology of Politics。New York:Springer-Verlag。  new window
34.呂亞力(1995)。政治學。臺北市:三民書局。  延伸查詢new window
35.Downs, Anthony J.(1957)。An Economic Theory of Democracy。New York:Harper and Row。  new window
36.江岷欽、劉坤億(19990000)。企業型政府:理念.實務.省思。臺北:智勝文化。new window  延伸查詢new window
37.Campbell, Angus、Converse, Philip E.、Miller, Warren E.、Stokes, Donald E.(1960)。The American Voter。The University of Chicago Press。  new window
圖書論文
1.Miller, W. E.(1976)。The Cross-National Use of Party Identification As A Stimulus to Political Inquiry。Party Identification and Beyond: Representations of Voting and Party Competition。New York:John Wiley and Sons。  new window
2.Sears, David O.(1993)。Symbolic Politics: A Socio-Psychological Theory。Explorations in Political Psychology。Durham, NC:Duke University Press。  new window
3.丘昌泰(1997)。建立縣民導向的新縣府:政府再造運動的省思。政府再造。  延伸查詢new window
4.Gianakis, G.、McCue, C.(1997)。Local Government Capacity Building through Performance Measurement。Handbook of Local Government Administration。New York:Marcel Dekker。  new window
5.Converse, Philip E.(1964)。The Nature of Belief Systems in Mass Publics。Ideology and Discontent。Free Press。  new window
 
 
 
 
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