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題名：航空地勤服務人員情緒勞務與工作態度之相關研究--以工作倦怠為中介變項
書刊名：輔仁民生學誌
作者：許順旺 引用關係／李湘玲
作者(外文)：Hsu, Shun-wang／Lee, Hsiang-ling
出版日期：2012
卷期：18:2
頁次：頁1-26
主題關鍵詞：情緒勞務；工作倦怠；工作態度；工作滿足；組織承諾；Emotional labor；Job burnout；Job attitude；Job satisfaction；Organization commitment
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(4) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:286
  • 點閱點閱:70
本研究旨在探討台灣地區國際線航空公司地勤服務人員情緒勞務、工作倦怠與工作態度之間的關聯性，以及透過工作倦怠的中介，是否會對情緒勞務與工作態度之間產生影響。本研究採便利抽樣進行問卷調查，受測對象係以設立於台灣地區之國際線航空公司地勤服務人員工作滿三個月之正式員工，問卷總計發放540份，回收有效問卷476份，有效回收率為88%。研究結果顯示：工作倦怠與工作態度及其子構面（工作滿足與組織承諾）之間達顯著負相關；情緒勞務與工作態度及其子構面（工作滿足、工作投入與組織承諾）之間呈現顯著正相關；工作倦怠會對情緒勞務與工作態度及其子構面（工作滿足與組織承諾）之間產生部份中介效果。本研究期望經由探討與分析出的研究結果，對未來國際航空公司在培訓及管理員工時能有所助益。
This research aims to explore the relationship among emotional labor, job burnout and job attitude in the ground staff of International Airlines in Taiwan. The mediator effect of job burnout on the relationship between emotional labor and job attitude was also examined. This study adopted convenience sampling. Questionnaires were sent to Airline full-time employees who had worked more than three months in the ground staff of International Airlines in Taiwan. Five hundred forty questionnaires were sent, and 476 were returned valid data. yielding a 88% response rate, The results indicated that there was (1) a negative correlation between job burnout and job attitude (include job satisfaction, and organization commitment); (2) a positive correlation between emotional labor and job attitude (include job satisfaction, job involvement, and organization commitment); (3) a mediator effect of job burnout on the relationship between emotional labor and job attitude (include job satisfaction, and organization commitment). This study expects that the results can be the reference and assist International Airlines to train and manage their employees in the future.
期刊論文
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會議論文
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學位論文
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圖書
1.Dalai Lama, Daniel, G., Clifford, S., Daniel, B., Lee Yearley, Sharon, S., Jon, K. Z., & Richard, D.、李孟浩(2010)。情緒療癒。臺北：立緒文化事業。  延伸查詢new window
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6.Robbins, Stephen P.(2003)。Organizational behavior: Concepts, controversies, applications。Prentice-Hall, Inc.。  new window
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其他
1.Abacus(2010)。航空公司資訊，http://www.abacus.com.tw/show.do?toPage=airline。  new window
2.交通部民航局(2010)。民航運輸統計，http://www.caa.gov.tw/big5/content/index01.asp?sno=1406， 20101011。  延伸查詢new window
3.(2010)。地勤人員以高EQ面對人生百態，http://www.mingpaovan.com/htm/News/20100927/wa1h.htm， 20100927。  延伸查詢new window
圖書論文
1.Shirom, A.(1989)。Burnout in work organizations。International Review of Indus trial and Organizational Psychology。New York：Chichester, UK：Wiley。  new window
 
 
 
 
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