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題名:主題樂園重遊遊客產品屬性偏好選擇之研究--探究過去經驗的影響
書刊名:餐旅暨家政學刊
作者:鍾任榮 引用關係莊庭禎吳宗瓊 引用關係
作者(外文):Chung, Jen-jungChuang, Ting-chenWu, Tsung-chiung
出版日期:2007
卷期:4:3
頁次:頁225-241
主題關鍵詞:主題樂園重遊過去經驗Theme parkRepeat visitPrior experiences
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:13
  • 點閱點閱:155
現今國內受歡迎的主題樂園遊客人數眾多且重遊遊客所佔比例甚高,但國內卻少有深度探討重遊行為的相關文獻,在以往文獻中提到遊客滿意度影響了再度重遊的意願,但即使有重遊意願,其將如何影響重遊選擇行為也不得而知,故本研究實地調查主題樂園的重遊遊客,企圖經由充分了解重遊遊客的過去經驗與主題樂園產品屬性偏好,期能對重遊遊客的產品選擇偏好有更精確的解讀。本研究以國內成立歷史較久且具知名度的主題樂園:劍湖山、六福村與九族文化村的重遊遊客為研究對象,目的在於探討重遊遊客過去經驗對產品屬性偏好選擇的影響關係。利用過去滿意度、過去重遊意願與來訪次數來呈現過去經驗的特質,研究結果顯示,遊客過去的旅遊經驗會顯著影響到遊客重遊時對產品的偏好。本研究不但驗證過去旅遊的次數會影響過去滿意度以及遊客的重遊意願,本研究結果更進一步驗證過去旅遊體驗對後續的重遊產品選擇偏好會產生正向的影響。
Each year thousands of tourists visit those popular theme parks in Taiwan and about 80% of them are repeat-visitors. In terms of amount and proportion, repeat visitors are important; but few studies had examined the choices and behaviors of repeat visitors. In addition, many previous studies had showed visitor's on-site satisfaction would influence their re-purchase intentions, but no details regarding how they might influence visitor's choices in their repeat trips. Thus this study intends to explore relationship between prior experiences and product preferences of repeat visitors. Through carefully examining these relationships, it would provide more explicable illustrations for repeat visitors' choices and behaviors. This study selects repeat visitors from three famous theme parks, “Janfusun Fancy World, Leofoo Village Theme Park, and Formosan Aboriginal Culture Culture Village”, to examine relationship between prior experiences and product preferences for current visit. In this study, prior experiences include prior satisfaction, repeat visit intentions from the past trip, and the number of visits in the past. Study results did demonstrate past trip experiences will influence repeat-visitor's product preferences for current trip. Study results not only confirm the relationships among the number of prior visits. The prior satisfaction, repeat intention from the past trip, it further illustrate how past trip experiences will positively influence people's product preferences as they actualize their next trip to the same them park.
期刊論文
1.Lehto, X. Y.、O'Leary, J. T.、Morrison, A. M.(2002)。The effect of prior experience on vacation behavior。Annals of Tourism Research,31(4),801-818。  new window
2.Gyte, D. M.、Phelps, A.(1989)。Patterns of destination repeat business: British tourists in mallorca, Spain。Journal of Travel Research,28(1),24-28。  new window
3.陳宗玄、林靜芳(20060600)。清境地區民宿遊客滿意度與再宿意願之研究。旅遊管理研究,6(1),21-44。new window  延伸查詢new window
4.Oppermann, M.(1998)。Destination Threshold Potential and the Law of Repeat Visitation。Journal of Travel Research,37(2),131-137。  new window
5.Oppermann, M.(1997)。First-time and repeat visitors to New Zealand。Tourism Management,18(3),177-181。  new window
6.Oliver, R. L.(1999)。Whence consumer loyalty?。Journal of Marketing,63,33-44。  new window
7.Keaveney, Susan M.(1995)。Customer Switching Behavior in Service Industries: An Exploratory Study。Journal of Marketing,59(2),71-82。  new window
8.Fakeye, Paul C.、Crompton, John L.(1991)。Image differences between prospective, first-time, and repeat visitors to the Lower Rio Grande Valley。Journal of Travel Research,30(2),10-16。  new window
9.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review,73(6),88-99。  new window
學位論文
1.賴宏明(2006)。大台北地區高爾夫球友之高爾夫參與行為及對球場服務品質重視程度研究(碩士論文)。國立臺灣師範大學,台北。  延伸查詢new window
2.徐同劍(1996)。遊樂園區業服務品質與遊客再遊意願關連之研究(碩士論文)。大葉工學院。  延伸查詢new window
3.許秋玉(2006)。會員對旅遊資訊的重視度、滿意度與購買意願間關係研究--以統一健康世界為例(碩士論文)。世新大學。  延伸查詢new window
4.蕭瑞貞(1999)。遊客重遊行為與其對遊樂區屬性忠誠度關係之研究--以劍湖山世界為例(碩士論文)。逢甲大學,台中市。  延伸查詢new window
5.黃淑美(1996)。遊客對北海岸風景特定區住宿設施及服務的偏好與滿意度之研究(碩士論文)。東海大學。  延伸查詢new window
6.王惠芬(2002)。主題樂園遊客行為之研究--以劍湖山世界、六福村及九族文化村為例(碩士論文)。朝陽科技大學,臺中市。  延伸查詢new window
7.陳碩偉(2003)。遊客選擇主題樂園之考慮因素與滿意度之研究--以劍湖山世界為個案(碩士論文)。國立臺北大學。  延伸查詢new window
8.林苑地(2004)。主題樂園遊樂品質評量指標建立及遊樂滿意度評量模式發展之研究--以國內民營綜合主題樂園為例(碩士論文)。真理大學。  延伸查詢new window
9.陳汶楓(2004)。消費者體驗與購後行為關係之研究--以六福村主題遊樂園為例(碩士論文)。朝陽科技大學。  延伸查詢new window
10.郭文德(2003)。月眉育樂世界馬拉灣水上樂園遊客滿意度之調查研究(碩士論文)。朝陽科技大學。  延伸查詢new window
11.高儀文(1999)。主題遊樂園服務品質與遊客購後行為關係之研究(碩士論文)。中國文化大學。  延伸查詢new window
圖書
1.Burns, P.、Holden, A.(1995)。Tourism: A new prospective。London:Prentice Hall。  new window
2.Babbie, E.(1992)。The practice of social research。Belmont, CA:Wadsworth。  new window
3.Engel, James F.、Blackwell, Roger D.、Miniard, Paul W.(1993)。Consumer Behavior。Dryden Press。  new window
其他
1.交通部觀光局(2001)。九十年觀光遊樂業調查報告,交通部觀光局。  延伸查詢new window
2.交通部觀光局(2001)。九十年至九十三年國人旅遊狀況調查報告,交通部觀光局。  延伸查詢new window
3.林俊昇、黃文琪(2003)。初遊與重遊者對渡假農莊型休閒農場渡假行為偏好差異研究。  延伸查詢new window
4.黃章展(2006)。渡假生活型態與金門套裝旅遊產品選擇偏好關係之研究--敘述偏好模式之應用。  延伸查詢new window
5.Anwar, S. A. ; Sadiq Sohail, M.(2004)。Festival tourism in the United Arab Emirates: First-time versus repeat visitor perceptions。  new window
6.Elliott, M.(1991)。Been There, Done That。  new window
7.Gitelson, R. J. ; Crompton, J. L.(1984)。Insights into the repeat vacation phenomenon。  new window
8.Lau, Anita L. S. ; McKercher, B.(2004)。Exploration versus Acquisition: A Comparison of First-Time and Repeat Visitors。  new window
9.Moutinho, L. ; Trimble, J.(1991)。A Probability of Revisitation Model: The Case of Winter Visit to the Grand Canyon。  new window
10.Pyo, S. ; Song, J. ; Chang, H.(1998)。Implications of Repeat Visitor Patterns: The Cheju Island Case。  new window
 
 
 
 
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