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題名:邁向電子化民主新階段?--政府網站民主化指標建立與評估調查
書刊名:東吳政治學報
作者:羅晉 引用關係
作者(外文):Lo, Jin
出版日期:2008
卷期:26:1
頁次:頁143-198
主題關鍵詞:電子化民主電子化政府政府網站評估指標網站評估民主參與Electronic democracyElectronic governmentGovernmental websiteEvaluative indicatorsWebsite evaluationDemocratic participation
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(5) 博士論文(2) 專書(0) 專書論文(2)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:47
  • 點閱點閱:97
二十一世紀政府的挑戰在於如何增進民眾對政府的信任,憑藉資訊科技與網路而發展的電子化政府與政府網站,已被視為提供更有效公共服務與廣泛促進民主參與的重要機制。惟目前既有的文獻,仍多半著重於政府電子化服務與應用層面的探討,相對的,關注於政府網站民主參與潛能的評估調查仍付之闕如,而相關的學術研究亦十分有限。爰此,本文欲進一步探究,目前我國政府網站功能是否有助於民主價值的深化?為回答此一問題。本研究以電子化政府、政府網站與民主相關文獻的分析為基礎,具體發展政府網站功能的民主化評估指標,並將之求證及應用於政府網站內容的評估分析,研究過程中更輔以政府機關人員與學者專家的焦點團體訪談,以提升指標與評估的有效性與適切性,藉以檢證我國中央機關與地方政府網站在資訊公開、互動諮商、與決策制訂三大電子化民主構面的發展現況。 研究發現,我國政府網站的民主化功能,主要處於機關基本資料與政府資訊內容公開化的薄弱民主階段,互動諮商功能則仍處於試誤與摸索期,而涉及政治與法律效果的決策制訂功能則尚未起步。對此一現況,本文更透過理論說法與實證資料之間的對話,進一步探究實務上可能潛在的問題與限制,並據以產生不同的研究與政策意涵。最後,本文建議政府網站功能民主化各評估指標的應用,應依據政府機關之層級與業務的差別、以及技術與行政管理可行性的差異予以區別適用,並分為短、中、長期逐步發展與持續評估,以提升政府網站實踐民主參與的能力與效益。
The government's challenge is how to promote people’s trust in the government in the 21st Century. Electronic government and governmental websites have already been considered an important mechanism to offer public service effectively and to extensively promote public participation. However, most existing studies still focus on the government's electronic delivery service. There has been insufficient investigation to assess the democratization of governmental websites. This study is hence concerned about the following research question: Do governmental websites contribute to the promotion of E-democracy? Based on relevant literature of E-democracy and E-government develops indicators to evaluate the democratization of governmental website’s functions. Furthermore, we also interviewed public servants and experts in order to improve the validity of the indicators and the evaluation. Our purpose is to examine the democratization of central and local government websites, especially in the following three aspects: e-information, e-consultation, e-decision making. Findings of research reveal that the democratization of governmental websites are still at the ‘Thin Democracy’ stage, which means governments mainly focus on the transparency of government information. Comparatively, e-consultation is quite lacking, and e-decision making has never appeared. Finally, we propose that the application of these indicators should be according to different levels and different businesses of governmental organizations. These indicators can be divided into the short, medium, and long term plans to develop and evaluate governmental websites. Moreover, they can promote the realization of governmental website democratization of Taiwan in the future.
期刊論文
1.Weber, Lori M.、Loumakis, Alysha、Bergman, James(2003)。Who Participates and Why? An Analysis of Citizens on the Internet and the Mass Public。Social Science Computer Review,21(1),26-42。  new window
2.Scott, James K.(2006)。E the people: Do U.S. municipal government web sites support public involvement?。Public Administration Review,66(3),341-353。  new window
3.蕭乃沂(2003)。各國推動電子化政府之比較:整體資訊建設指標的觀點。中國行政評論,13(1),1-28。new window  延伸查詢new window
4.Parasuraman, A.、Zeithaml, V. A.、Malhotra, A.(2005)。Multiple-Item Scale for Assessing Electronic Service Quality。Journal of Service Research,7(3),213-233。  new window
5.周韻采(20031200)。電子化政府績效的比較研究:以政府入口網站為例。公共行政學報. 政大,9,35-58。new window  延伸查詢new window
6.陳敦源、黃東益、蕭乃沂(20010900)。資訊與民主--臺灣立法機關網站政治溝通功能之評估。理論與政策,15(3)=59,19-60。new window  延伸查詢new window
7.黃東益、黃佳珊(20030300)。地方政府「數位民主」機制--以臺灣省二十一縣市政府網站為例。法政學報,16,179-202。new window  延伸查詢new window
8.Johnson, T. J.、Kaye, B. K.(2000)。Using Is Believing: The Influence of Reliance on the Credibility of Online Political Information among Politically Interested Internet Users。Journalism and Mass Communication Quarterly,77(4),865-879。  new window
9.Kakabadse, Andrew、Kakabadse, Nada K.、Kouzmin, Alexanders(2003)。Reinventing the Democratic Governance Project through Information Technology? A Growing Agenda for Debate。Public Administration Review,63(1),44-60。  new window
10.Torres, L.、Pina, V.、Acerete, B.(2006)。E-Governance developments in European Union cities: Reshaping governments relationship with citizens。Governance,19(2),277-302。  new window
11.West, Darrell M.(2004)。E-government and the Transformation of Service Delivery and Citizen Attitudes。Public Administration Review,64(1),15-27。  new window
12.蕭乃沂、黃東益、陳敦源、羅晉(20070600)。數位治理的實踐--「國家政策網路智庫」初評與前瞻。研考雙月刊,31(3)=259,71-80。  延伸查詢new window
13.Ainsworth, Susan、Hardy, Cynthia、Harley, Bill(2005)。Online Consultation: E-democracy and E-resistance in the Case of the Development Gateway。Management Communication Quarterly,19(1),120-145。  new window
14.Kampen, J.、Snijkers, K.(2003)。E-Democracy: A Critical Evaluation of the Ultimate E-Dream。Social Science Computer Review,21(4),491-496。  new window
15.李仲彬、黃朝盟(20010300)。電子化政府的網站設計:臺灣省二十一縣市政府WWW網站內容評估。中國行政,69,47-73。  延伸查詢new window
16.Moon, M. Jae(2002)。The evolution of e-government among municipalities: Rhetoric or reality?。Public Administration Review,62(4),424-433。  new window
17.羅晉(20041200)。網際審議式民主之實現與現實 : 以我國地方政府網際公共論壇為例。行政暨政策學報,39,105-142。new window  延伸查詢new window
18.Eschenfelder, K. R.(2004)。Behind the web site: An inside look at the production of web-based textual government information。Government Information Quarterly,21(3),337-358。  new window
19.Eschenfelder, K. R.、Beach board, J. C.、McClure, C. R.、Wyman, S. K.(1997)。Assessing US federal government Websites。Government Information Quarterly,14(2),173-189。  new window
20.黃厚銘(20010700)。Heidegger的哲學思想與資訊科技。資訊社會研究,1,1-31。new window  延伸查詢new window
21.Huang, Wayne(2002)。An Empirical Investigation of the Adoption of E-Government in Australian Citizens: Some Unexpected Research Findings。Journal of Computer Information Systems,43(1),15-22。  new window
22.Steyaert, Jo(2000)。Local Governments Online and the Role of the Resident: Government Shop versus Electronic Community。Social Science Computer Review,18,3-16。  new window
23.Chadwick, Andrew(2003)。Bringing E-democracy Back in: Why It Matters for Future Research on E-governance。Social Science Computer Review,21(4),443-455。  new window
24.Koh, Chang E.、Prybutok, Victory R.(2003)。The Three Ring Model and Development of an Instrument for Measuring Dimensions of E-government Functions。Journal of Computer Information Systems,433,34-39。  new window
25.Grant, Gerald、Chau, Derek(2005)。Developing a Generic Framework for E-government。Journal of Global Information Management,13(1),1-30。  new window
26.Ciborra, C.(2005)。Interpreting E-government and Development Efficiency, Transparency or Governance at a Distance?。Information Technology and People,18(3),260-279。  new window
27.Barnes, Stuart J.、Vidgen, Richard(2004)。Interactive E-government: Evaluating the Web Site of the UK Inland Revenue。Journal of Electronic Commerce in Organizations,2(1),42-63。  new window
28.Thomas, John Clayton、Streib, Gregory(2005)。E-democracy, E-commerce, and E-research: Examining the Electronic Ties between Citizens and Governments。Administration and Society,37(3),259-280。  new window
29.Astrom, Joachim(2001)。Should Democracy Online Be Quick, Strong, or Thin?。Communications of the ACM,44(1),49-51。  new window
30.Wallis, Jake(2005)。The Web, Accessibility, and Inclusion: Networked Democracy in the United Kingdom。Library Review,54(8),479-486。  new window
31.Tolbert, Caroline J.、Mossberger, Karen(2006)。Effects of E-government on Trust and Confidence in Government。Public Administration Review,66(3),356-369。  new window
32.Brown, David(2005)。Electronic Government and Public Administration。International Review of Administrative Sciences,71(2),241-254。  new window
會議論文
1.Norris, Donald F.(2003)。E-government and E-democracy at the American Grassroots。Cambridge, MA。  new window
2.Bent, Flyvbjerg(2000)。Ideal Theory, Real Rationality: Habermas versus Foucault and Nietzsche。0。  new window
研究報告
1.江明修、陳敦源、黃東益、莊國榮、蕭乃沂(2004)。運用資訊與通訊科技實現「全民參政理想」之規劃研究。台北:資訊工業策進會。  延伸查詢new window
圖書
1.United Nations and American Society for Public Administration(2002)。Benchmarking E-government: A Global Perspective。New York, NY:U. N. Publications。  new window
2.Hacker, Kenneth L.、Van Dijk, Jan(2000)。Digital Democracy: Issues of Theory and Practice。London:Sage Publications, Inc.。  new window
3.Garson, G. David(2006)。Public information technology and e-governance: Managing the virtual state。Jones and Bartlett Publishers。  new window
4.Organisation for Economic Co-operation and Development(2003)。Promise and Problems of E-Democracy: Challenges of Online Citizen Engagement。Paris:OECD。  new window
5.United Nations(2005)。UN global e-government readiness report 2005: From e-government to e-inclusion。New York:United Nations。  new window
6.黃朝盟、趙美慧(2001)。.com的策略規劃與設計。臺北市:商鼎文化。  延伸查詢new window
7.Barber, Benjamin R.(1984)。Strong Democracy: Participatory Politics for a New Age。University of California Press。  new window
8.Habermas, Jürgen、Cronin, Ciaran P.(1993)。Justification and Application: Remarks on Discourse Ethics。MIT Press。  new window
9.Norris, Pippa、Bennett, W. L.、Entman, R. M.(2001)。Digital Divide: Civic Engagement, Information Poverty, and the Internet Worldwide。Cambridge University Press。  new window
10.王石番(1991)。傳播內容分析法--理論與實踐。台北:幼獅文化。  延伸查詢new window
11.Bertelsmann Foundation(2002)。Balanced E-government: Connecting Efficient Administration and Responsive Democracy。Balanced E-government: Connecting Efficient Administration and Responsive Democracy。Berlin, Germany。  new window
12.行政院研究發展考核委員會(2005)。全面提升政府網站服務品質方案-對政府網站評鑑的研究。全面提升政府網站服務品質方案-對政府網站評鑑的研究。臺北市。  延伸查詢new window
13.行政院研究發展考核委員會(2007)。政府網站功能民主化。政府網站功能民主化。臺北市。  延伸查詢new window
14.行政院研究發展考核委員會(2005)。電子化民主之研究。電子化民主之研究。臺北市。  延伸查詢new window
15.項靖(2002)。理想與現實:民主行政之實踐與地方政府網路公共論壇。行政管理論文選輯,第十四輯。0。  延伸查詢new window
其他
1.Eschenfelder, Kristin R.,Miller, Clark A.(2006)。Examining the Role of Website Information in Facilitating Different Citizen-Government Relationships: A Case Study of State Chronic Wasting Disease Websites,0。  new window
2.Holzer, Marc,Kim, Seang-Tae(2005)。Digital Governance in Municipalities Worldwide - A Longitudinal Assessment of Municipal Websites throughout the World,0。  new window
3.Sakowicz, Marcin(2001)。How to Evaluate E-government? Different Methodologies and Methods,0。  new window
4.United Nations(2003)。UN Global E-government Survey 2003,0。  new window
5.West, Darrell M.(2006)。Global E-government,0。  new window
6.Brown University(2006)。Global E-government, 2006,0。  new window
7.Organisation for Economic Co-operation and Development(2001)。Engaging Citizens in Policy-making: Information, Consultation and Public Participation,0。  new window
8.呂啟元(2001)。「公民投票」與「創制複決」之評析,0。  延伸查詢new window
 
 
 
 
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